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We are seeking a proactive and knowledgeable Senior HR Officer for our client, to deliver a comprehensive and professional HR service across the organisation. This is an excellent opportunity for an experienced HR practitioner to influence people practices, support managers in managing complex employee matters, and contribute to organisational development and workforce planning initiatives. \n Reporting into the senior leadership team, you will provide expert guidance across the full employee lifecycle, ensuring compliance with employment legislation, safeguarding requirements, organisational policies and HR best practice. \n About the Role \n As Senior HR Officer, you will play a key role in supporting managers and employees on a wide range of HR matters. You will lead on employee relations casework, attendance management, recruitment activity, safeguarding compliance and HR projects, while ensuring all HR processes are delivered efficiently and consistently.The role offers significant variety and the opportunity to make a meaningful contribution to organisational effectiveness, employee wellbeing and continuous improvement. \n About You \n We are looking for a confident and credible HR professional who can build strong working relationships across the organisation and provide practical, commercially focused HR advice. \n You will have: \n\n • Previous experience in a Senior HR Officer, HR Advisor or equivalent role.\n, • Strong knowledge of UK employment law and HR best practice.\n, • Experience managing employee relations cases independently.\n, • Knowledge of recruitment, safeguarding and compliance processes.\n, • Excellent communication and stakeholder management skills.\n, • Strong organisational skills with the ability to manage competing priorities.\n, • Experience producing and analysing HR data and management information.\n, • A professional, confidential and solution-focused approach.\n\n Desirable \n\n • CIPD Level 5 qualification or equivalent experience.\n, • Experience using HRIS and payroll systems.\n\n What's on Offer? \n\n • A varied and rewarding HR role with significant autonomy.\n, • Opportunities to influence people strategy and organisational development.\n, • Exposure to a broad range of HR activities and projects.\n, • A supportive and collaborative working environment.\n\n Apply Today \n If you are an experienced HR professional looking to take the next step in your career and make a real impact within an organisation, we'd love to hear from you. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

We are seeking a proactive and knowledgeable Senior HR Officer for our client, to deliver a comprehensive and professional HR service across the organisation. This is an excellent opportunity for an experienced HR practitioner to influence people practices, support managers in managing complex employee matters, and contribute to organisational development and workforce planning initiatives. \n \n Reporting into the senior leadership team, you will provide expert guidance across the full employee lifecycle, ensuring compliance with employment legislation, safeguarding requirements, organisational policies and HR best practice. \n About the Role \n As Senior HR Officer, you will play a key role in supporting managers and employees on a wide range of HR matters. You will lead on employee relations casework, attendance management, recruitment activity, safeguarding compliance and HR projects, while ensuring all HR processes are delivered efficiently and consistently.The role offers significant variety and the opportunity to make a meaningful contribution to organisational effectiveness, employee wellbeing and continuous improvement. \n About You \n We are looking for a confident and credible HR professional who can build strong working relationships across the organisation and provide practical, commercially focused HR advice. \n You will have: \n\n • Previous experience in a Senior HR Officer, HR Advisor or equivalent role.\n, • Strong knowledge of UK employment law and HR best practice.\n, • Experience managing employee relations cases independently.\n, • Knowledge of recruitment, safeguarding and compliance processes.\n, • Excellent communication and stakeholder management skills.\n, • Strong organisational skills with the ability to manage competing priorities.\n, • Experience producing and analysing HR data and management information.\n, • A professional, confidential and solution-focused approach.\n\n Desirable \n\n • CIPD Level 5 qualification or equivalent experience.\n, • Experience using HRIS and payroll systems.\n\n What's on Offer? \n\n • A varied and rewarding HR role with significant autonomy.\n, • Opportunities to influence people strategy and organisational development.\n, • Exposure to a broad range of HR activities and projects.\n, • A supportive and collaborative working environment.\n\n Apply Today \n If you are an experienced HR professional looking to take the next step in your career and make a real impact within an organisation, we'd love to hear from you. \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

It is our vision to connect the insurance community through market-leading technology. Our people are placed at the heart of this, and diversity, equity and inclusion are central to everything we do. We know the key to achieving success is to enable a positive, inclusive, and collaborative working culture, and, as part of our commitment, we have signed up for a number of pledges and programmes designed to support and nurture our people. No matter where you sit or which team you are a part of, we want you to know that you contribute in helping us to shape where the company will be in the future. We would love for each employee to be able to talk with pride about our company and, most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. The Data Governance Lead is accountable for defining, embedding, and operating the organisation’s data governance framework to support evolving product strategy, analytics, regulatory compliance, and enterprise transformation. The role ensures data is trusted, well-managed, secure, and used consistently across the organisation. • Define and own the enterprise data governance strategy, policies, standards, and operating model., • Establish clear accountability through data ownership, stewardship, and domain-aligned governance., • Lead data quality management, including controls, metrics, issue remediation, and continuous improvement., • Govern metadata, data definitions, business glossaries, and lineage across platforms to unlock context-driven AI use cases., • Ensure compliance with privacy, security, and regulatory requirements working closely with the Data Protection Officer., • Partner with architecture and engineering teams to embed governance “by design”., • Support large-scale data migration programmes with strong governance guardrails., • Engage senior stakeholders to drive adoption and cultural change., • Proven experience leading enterprise data governance initiatives., • Strong knowledge of data management frameworks (e.g. DAMA-DMBOK)., • Experience with cloud data platforms (Azure & Databricks)., • Familiarity with Databricks’ Unity Catalog offering., • Excellent stakeholder engagement and influencing skills. It is our mission to be both the Technology Partner and Employer of Choice to the UK General Insurance market. Our people are placed at the heart of this and diversity, equality and inclusion are central to everything we do. • Accountability: We own our actions and shape our success on the results we deliver, • Innovation: We tackle challenges with fresh thinking and bold ideas, • Teamwork: We work together, recognising we can’t do this without each other, • Trust: We build trust on integrity, transparency and mutual respect We are looking for an individual who embraces our values in their actions, decisions, communications and processes to inspire positivity and, ultimately, exceptional performance. • Salary up to £80,000 dependant on skills and experience, • Company pension, • Bonus opportunity, • Life assurance and critical illness cover, • Cycle to work scheme, • Perkbox – an exclusive platform offering a wide range of discounts and benefits, • Holiday entitlement of 25 days per annum, increasing to 26 days per annum after three years of service & a holiday purchase scheme, • Opportunity for a more flexible approach to start, finish, and lunchtimes to allow you to better manage events outside of work, • Social clubs - whether you’re into your cycling, crafts, or other hobbies, we have a number of groups at Open GI where individuals who enjoy the same pursuits can get together, • Wellbeing – wills at work scheme, employee assistance programme and mental health first aiders Please note, this is a hybrid role requiring attendance at our Worcester offices for a minimum of 2x days per week. #J-18808-Ljbffr

An exciting opportunity has arisen for a Tenant Liaison Officer (TLO) to join a growing regeneration business delivering construction, maintenance, refurbishment and decarbonisation programmes across the UK. The organisation works closely with housing providers, local authorities and communities to improve homes and create positive outcomes for residents. This is a great opportunity for a customer-focused professional looking to build their career within a growing and purpose-driven organisation. The TLO will act as the main point of contact for residents throughout improvement and regeneration works. The role is based in Bromsgrove, Worcestershireand will be primarily site-based, with flexibility for hybrid working. You will build strong relationships with residents, coordinate appointments, provide regular updates and resolve concerns, ensuring customers remain informed and supported throughout the works. Key Responsibilities • Act as the main point of contact for residents throughout improvement works., • Build positive and trusted relationships with customers., • Arrange appointments and coordinate access with site and operational teams., • Keep residents informed of works, timescales, changes and potential disruption., • Conduct customer visits and proactively address concerns., • Support vulnerable residents and ensure their needs are considered., • Handle customer enquiries, complaints and service requests professionally., • Work with operational teams to resolve issues quickly and effectively., • Maintain accurate customer records and case management information., • Collect customer feedback and support customer satisfaction monitoring., • Work with clients, site teams and community stakeholders to deliver positive outcomes., • Contribute to service improvements and a strong customer-first culture. About you • Experience in a customer-facing, tenant liaison or customer experience role., • Experience handling customer enquiries, complaints and challenging situations., • Strong communication, relationship-building and problem-solving skills., • Experience working in a fast-paced environment, managing multiple priorities and deadlines., • Experience within social housing, planned maintenance, construction, regeneration or property services is highly desirable., • Experience working with housing associations, local authorities or public sector clients is advantageous., • Understanding of customer service, complaint handling and customer satisfaction., • Good understanding of data protection, confidentiality and accurate record keeping., • Knowledge of social housing or regeneration environments is advantageous., • Confident working with customers on site and across multiple stakeholders., • Full UK driving licence. What's on Offer? • £33,000 £37,000 per annum, • Car allowance, • Permanent position, • Bromsgrove/Birmingham-based, • Primarily site-based with hybrid flexibility, • Pension contribution scheme, • Life assurance, • Private healthcare available, • Bonus scheme, • Volunteering Leave Scheme, • Excellent training, development and career progression opportunities, • Opportunity to join a growing regeneration business, • Customer-focused role supporting communities and improving home If youre an experienced customer-focused professional who enjoys building relationships, solving problems and making a genuine difference to residents, apply now or contact Olivia at for more information. JBRP1_UKTJ

Senior Programme Delivery Officer £34,200 | Remote | 37 Hours Per Week | 12-Month FTC (Potential to Extend) We're looking for an organised and proactive Senior Programme Delivery Officer to support the delivery of a high-impact, grant-funded programme. This is a varied operational role where you'll coordinate programme activity, manage stakeholder communications, oversee tracking systems, support governance meetings, and help ensure programme outcomes are delivered effectively. Key Responsibilities • Manage programme plans, actions and delivery milestones., • Liaise with delivery partners and stakeholders, providing updates and coordinating activity., • Coordinate Programme Delivery Board meetings and track actions., • Manage programme communications, enquiries and referrals., • Develop and maintain referral and grant application tracking systems., • Support data collection, reporting and performance monitoring., • Maintain programme documentation and shared resources., • Support team meetings and programme governance activities. About You • Experience supporting programme, project or service delivery., • Strong organisational and stakeholder management skills., • Able to manage multiple priorities in a fast-paced environment., • Excellent attention to detail and problem-solving ability., • Empathetic, resilient and values-driven. Desirable • Experience within the charity, community, public or health sectors., • Experience of grant-funded programmes or public funding., • Project or programme management experience., • Experience monitoring referrals, grants, outcomes or performance data. This is an excellent opportunity for someone who enjoys programme coordination, partnership working and making a positive impact through funded programmes and services. Brook Street NMR is acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ

Job Tite: Service Design Tutor Location: Worcester 3 times per week Salary: £43,000 - £45,000 Knowledge • Strong knowledge of service design principles, frameworks, and human-centred design methodologies., • Understanding of user research, service mapping, journey mapping, service blueprinting, design thinking, co-design, and participatory design., • Knowledge of accessibility, inclusive design, organisational change, digital transformation, and continuous service improvement., • Understanding of Agile delivery, multidisciplinary team working, stakeholder engagement, facilitation, and data-informed decision-making using service performance metrics. Experience • Significant experience as a Service Designer, UX Designer, Human-Centred Designer, or similar., • Proven ability to lead or contribute to end-to-end service design projects, from discovery through implementation and evaluation, including prototyping and piloting., • Experience conducting user research and translating insights into service improvements within complex organisations., • Skilled in facilitating workshops, co-design sessions, and stakeholder engagement activities., • Experience working collaboratively across product, delivery, technology, policy, and operational teams., • Ability to coach and develop others in service design practices., • Excellent communication, organisational, and time management skills, with the ability to manage multiple stakeholders and learner relationships. Desirable Knowledge & Experience • Knowledge of Lean, Systems Thinking, Design for Six Sigma, product management, business analysis, digital delivery, customer experience measurement, and AI-enabled services., • Understanding of apprenticeship standards, funding, quality assurance, Ofsted requirements, and the Level 6 Service Designer Apprenticeship Standard., • Experience delivering degree-level or Level 6 learning, apprenticeships, or professional development programmes., • Experience supporting apprentices with portfolios, end-point assessment preparation, and employer-based projects., • Experience using virtual learning environments and digital learning technologies., • Relevant qualifications in Service Design, UX, Human-Centred Design, Design Thinking, or Digital Transformation., • Teaching, assessor, or quality assurance qualifications (or willingness to achieve them). Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Job Title: Administrator Location: Worcester, UK - Hybrid Salary: £11,200 actual salary based on a full-time equivalent of £28,000 (0.4 FTE, 2 days per week) Job Type: Permanent, Part-time remote home-working, within a commutable distance of the Worcester office. Home/office split to be agreed. Are you an organised, proactive administrator looking for a rewarding role where you can make a real difference? Music Therapy Works is looking for an Administrator to play a central role in supporting the operational efficiency of our charity. This varied role provides administrative, financial, HR and governance support, working closely with the CEO, Clinical Lead, music therapists, trustees, contractors and external stakeholders to ensure the organisation runs smoothly, securely and professionally. Key Responsibilities: Clients: Maintain secure, accurate and up-to-date client records from initial enquiry or referral onwards. Coordinate client documentation, including contracts, consent forms, risk assessments, letters of assurance, forecast hours and evaluation surveys. Support the CEO and Clinical Lead in coordinating music therapist caseloads. Manage routine correspondence with existing and prospective clients, ensuring confidentiality and data protection.Our People: Coordinate recruitment and onboarding of employees, contractors and trustees. Maintain secure records for trustees, employees, contractors, volunteers and placement students. Administer routine HR processes, including annual leave, absence tracking and draft contracts. Coordinate DBS checks and provide professional administrative support to the wider team.Finance & Governance: Support the Finance Officer with information for client invoicing and staff payroll. Maintain records for funders and donors and undertake routine financial administration, including paying in cheques. Take and distribute accurate minutes for Board and subcommittee meetings. Coordinate the filing, review and distribution of organisational policies and support effective governance administration.General Administration: Maintain organised, accurate and secure physical and digital filing systems. Coordinate room bookings, online meetings, away days, training days and other events. Maintain the company asset register. Administer digital workspaces and tools, including Microsoft 365 and Apple Business. Identify opportunities to improve administrative processes and efficiency. Undertake other duties commensurate with the role as required.What can we offer you in return? You'll be joining Music Therapy Works at an exciting time, with the opportunity to play an important role in supporting the organisation's continued development and impact. We offer a flexible hybrid working arrangement, with part-time home-working and time spent at our Worcester office as agreed. You'll also benefit from: 33 days' holiday per year (FTE). NEST pension. Cyclescheme. Safeguarding training. Enhanced DBS check. A supportive and purpose-driven working environment. The opportunity to develop your skills and contribute to the work of a specialist organisation making a positive difference through music therapy.About You: If you join the team, we'll provide you with the support and training you need to succeed in the role and develop your skills. To succeed in this role, you will bring the following skills, experience and behaviours: Proven experience in an administrative or office management role. Excellent IT skills, including Microsoft 365 applications such as Outlook, Excel, Word, Teams, OneDrive and SharePoint. Experience of accurately taking and producing minutes for professional meetings. Excellent written and verbal communication skills, with the ability to adapt your communication appropriately when working with employees, trustees, contractors, customers, partner organisations, funders and donors. Experience of organising and maintaining confidential filing systems and sensitive records. Excellent organisational skills, with the ability to coordinate bookings, meetings, events and competing priorities effectively. Experience of supporting basic HR processes, such as annual leave and absence tracking. Confidence in supporting financial administration, including payroll and invoicing processes. A strong understanding of confidentiality, data protection and the importance of securely managing sensitive information. A proactive, reliable and highly organised approach to work. The ability to work independently while also contributing positively as part of a wider team. Willingness to use AI tools and develop AI-related skills to improve efficiency and ways of working. Ability to work flexibly between home and the Worcester office.Desirable experience includes: Experience of working or volunteering within a charity or third-sector organisation. Familiarity with a clinical, medical or therapeutic setting. Experience maintaining records for funders and donors. Basic knowledge of, or confidence in, preparing draft contracts using templates. Experience administering CRM systems. Knowledge and experience of using Apple Business.Important dates for consideration: 20thSeptember: deadline for applications. 25thSeptember: invitations to first interview. 6th& 7th October: first interviews, online. 8thOctober: invitations to second interview. 13thOctober: second interviews, in person only at The Hive, Worcester, WR1 3PD.Employees are required to complete an Enhanced DBS check for the Child and Adult Workforce. Interested candidates are invited to submit their CV

Location: Worcester Working Pattern: Hybrid – 2 days office / 3 days from home Salary: £40,000 – £45,000 per annum Employment Type: Permanent The Role As a Refrigeration Trainer, you will deliver a mixture of apprenticeship training and specialist commercial courses. You will work with established groups studying towards their apprenticeship qualifications, supporting learners from Level 2 and Level 3 through to End Point Assessment. You will also deliver practical and technical training to experienced engineers looking to develop additional skills, as well as individuals entering the Refrigeration and Air Conditioning industry. The role will involve a combination of classroom teaching, practical training and assessment. Key Responsibilities • Deliver engaging and practical training across Refrigeration programmes., • Teach Level 2 and Level 3 apprenticeship learners, • Deliver commercial training courses to experienced engineers and new entrants to the industry., • Provide practical, hands-on demonstrations and share real-world industry experience., • Adapt your teaching approach to suit learners of different ages, abilities and experience levels., • Support learners in developing the technical knowledge, practical skills and confidence required within the industry., • Contribute to the development and improvement of existing training programmes., • Take ownership of developing new courses and training opportunities where appropriate., • Work collaboratively with the wider training team to maintain high standards of delivery., • Maintain current knowledge of industry standards, technologies and best practice. Qualifications & Experience The successful candidate will ideally have: • Strong practical, hands-on experience within the industry., • F-Gas Category 1 certification., • Excellent communication and interpersonal skills., • The ability to engage and motivate learners of all ages and backgrounds., • A genuine passion for Refrigeration and for developing others., • The ability to deliver a wide variety of technical and practical courses., • The confidence to work independently while also contributing effectively as part of a team. Data Protection Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy is available on request. We may retain your details to keep you informed of other relevant opportunities

Job Title: Project Management Tutor Location: Worcester (On-site 3 days per week) Salary: £45,000 About the Role: Our client is seeking an experienced and passionate Project Management Tutor to deliver high-quality teaching and learning to adult learners. This is an excellent opportunity for an individual with industry expertise and teaching experience who is committed to helping learners develop the knowledge, skills and behaviours required for successful careers in project management. The successful candidate will deliver engaging classroom and blended learning sessions, support learners throughout their programme, monitor progress and ensure positive learner outcomes in line with awarding body and funding requirements. Responsibilities: Deliver engaging Project Management training to adult learners. Plan and deliver lessons that meet curriculum and awarding body requirements. Adapt teaching to meet individual learner needs. Assess learner work and provide constructive feedback. Maintain accurate assessment and learner records. Monitor attendance, progress, and achievement. Implement learner support interventions when needed. Prepare learners for qualifications, employment, or further study. Provide an excellent learner experience from induction to completion. Deliver high-quality Information, Advice and Guidance (IAG). Identify and support learners requiring additional learning support. Encourage learner engagement, motivation, and confidence. Help learners achieve personal and career goals. Maintain compliance with funding and awarding body requirements. Promote safeguarding, Prevent, EDI, British Values, and data protection. Participate in internal and external quality assurance activities. Use learner feedback to support continuous improvement. Contribute to the development of Project Management programmes. Keep learning materials current and aligned with industry best practice. Integrate employability skills and real workplace examples into teaching. Maintain up-to-date knowledge of project management and industry developments. Attend team meetings, training, and standardisation sessions. Work collaboratively with colleagues and stakeholders. Hold a degree in Project Management (or a related subject). Hold or be willing to work towards a recognised teaching qualification. Have experience delivering Project Management training to adult learners. Demonstrate industry experience and knowledge of project management methodologies. Possess excellent communication, presentation, organisation, and IT skills. Achieve high learner attendance, retention, achievement, and satisfaction. Meet additional requirements, including on-site working (3 days/week in Worcester), right to work in the UK, Enhanced DBS, and ongoing CPD. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

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Ensure improvements in data quality throughout the student life cycle from the point of enrolment, and work with the Data Controller to ensure the collection of all relevant student data as required for submission to HESA and other external stakeholders, where applicable. Job title: Registry, Data a

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