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  • Application Support Lead
    Application Support Lead
    10 days ago
    £50000–£70000 yearly
    Full-time
    Kenley

    Role Overview We are looking for an Application Support Lead to build on their existing expertise and take charge of delivering exceptional support experiences for our Tier-1 clients. This is a hands-on, diverse, and fast-paced role, serving as the primary escalation point for technical issues, as well as owning troubleshooting, configuration changes, release support, and service improvement. A key aspect of the role is to ensure clients maximise the value of their solutions — advising on best practices, introducing new features, and optimising their usage. Key Responsibilities Customer & Incident Management • Act as the first line of escalation for the Application Support team for complex issues., • Monitor and manage tickets proactively to prevent SLA breaches., • Provide high-quality customer service and technical expertise during incident resolution., • Deliver accurate and timely updates to customers and internal stakeholders. Technical & Operational Delivery • Perform small-scale changes/fixes, including non-critical development and testing tasks (up to 5 days)., • Execute production deployments, configuration updates, and environment management tasks., • Write automation scripts and monitor applications for outages or performance issues., • Ensure SLA compliance for both incident response and incident resolution., • Maintain and enhance knowledge bases to support continuous service improvement. Systems & Licensing Administration • Oversee Shared IT Services (Office 365, asset management, hosting cost approvals) ensuring compliance and value for money., • Recommend efficient procurement approaches for Shared Services to optimise performance and cost., • Manage AWS cloud billing, ensuring correct services and contractual terms are in place; initiate audits where required., • Handle software licensing contracts — monitoring renewals, usage, under/over-licensing (e.g., OpenText, Jira). Leadership & Collaboration • Line-manage the Business Support Manager, providing guidance and performance support., • Manage Office 365 admin licences, including user onboarding/offboarding aligned to the User Access Register., • Participate in project review meetings, demos, client governance meetings, and stakeholder presentations., • Contribute to root-cause analysis and technical investigations for high-severity incidents., • Review and validate technical usage billing. Skills & Experience Required • Strong hands-on experience analysing reported issues and identifying required fixes or maintenance., • Expertise in troubleshooting user queries, web applications, and APIs., • Proficiency in SQL — including writing queries and stored procedures., • Experience with monitoring tools and preparing operational metrics., • High-level debugging and troubleshooting skills for applications., • Experience in developing applications using BPMS products., • Strong practical knowledge of Java, Spring, and REST API development., • Proficiency with frameworks such as Angular., • Working knowledge across JavaScript, ITIL, MySQL, Oracle, CSS, HTML, and XML., • Advanced SQL and database troubleshooting skills., • Strong expertise in Unix and Perl scripting., • Experience working with Jira for ticketing, workflows, and reporting.

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  • Bartender and Waiter / Waitress
    Bartender and Waiter / Waitress
    1 month ago
    £12–£16 hourly
    Part-time
    Walton on the Hill

    🇮🇹 Join the Spaghetti Tree Family Award-winning Italian restaurants Where service meets style, cocktails meet classics, and teamwork becomes family. We’re expanding our front-of-house team across our Surrey restaurants and are looking for charismatic, hardworking, hospitality-driven people to join us. If you love long shifts, loud music, great vibes, busy services and making guests smile — you’ll fit right in. 🍷 Who We’re Looking For: ✅ Confident, friendly and guest-focused ✅ Fast learners with a positive attitude ✅ Love working in a high-energy environment ✅ Passionate about food, drinks & hospitality ✅ Team players who thrive under pressure ✅ Previous experience preferred but not essential 🍽️ Front of House / Waitress Role: • Deliver exceptional customer service, • Take orders and run food & drinks with confidence, • Maintain a clean, organised front of house, • Create memorable guest experiences, • Work with the team to deliver seamless service 🍸 Bartender Role: • Prepare cocktails, coffees & beverages to spec, • Keep bar clean, stocked and service-ready, • Work fast and efficiently in busy periods, • Confident, creative and willing to learn new drinks, • Bring energy, personality and consistency to the bar 🌟 What We Offer: 🔥 Competitive pay + tips 🔥 Staff discount across all branches 🔥 Staff meals on shift 🔥 Career growth & training 🔥 Fun, fast-paced work environment 🔥 A team that feels like family 🔥 Work with award-winning hospitality professionals 📍 Locations: 📌 Walton-on-the-Hill - KT20 7RW 📌 Warlingham - CR6 9DZ 📌 Shirley, Croydon - CR0 8BE

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