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  • Bartender
    Bartender
    hace 3 días
    £12.75 por hora
    Jornada parcial
    Watford

    Reporting to: Restaurant & Bars Manager send your cv here. Purpose of Role To deliver a consistent high quality Food & Beverage service to all guests maximising on all sales opportunities. You will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements. Personal Specification · Enjoy working and dealing with the public and being part of a team. · Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations. · Must be efficient, organised and self motivated. · Have a good personal standard projecting a professional image at all times. Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales. Key Responsibilities People • Attend service briefings at the beginning of each shift and a handover at the end of each shift, • Build productive working relationships with guests and staff · Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard. · Assist in maintaining the cleanliness of the department. • Ensure you deliver service in line with the CELEB service values, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay, • Wear the appropriate clothing for your role and maintain a high standard of personal grooming, • Ensure all legislative training is adhered to and carried out effectively and efficiently. Customer • To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention, • To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way, • To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained, • To ensure the customer is treated correctly, first time, every time, • Ensure all customers receive a warm welcome first time every time, • Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to senior management, and liaise with them with complaints beyond your control Profit • To assist in the achieving of weekly, monthly and quarterly goals and targets within the department, • Utilising your product and Venue knowledge, make suggestions to customers to enhance their experience and maximise on upsell opportunities, • To be familiar with and promote other hotels within the group Sales • Actively participate in any revenue and sales activities operated by Hunton Park Hotel plus any specific operational activities Benefits: • Company pension, • Employee discount, • On-site parking Work Location: In person

    Inscripción fácil
  • Full-Time order processor & Customer Support Assistant – Immediate Start
    Full-Time order processor & Customer Support Assistant – Immediate Start
    hace 1 mes
    £25000–£26000 anual
    Jornada completa
    Stanmore

    Full-Time Order Processor & Customer Support Assistant – Immediate Start We are a branded wholesaler based in Stanmore, supplying our products to a wide range of retailers including high street shops, independent department stores, and garden centres. We are offering a full-time position with an immediate start. The role involves handling very light products, so no heavy lifting is required. Full training will be provided. Key Responsibilities • Fulfil customer orders using an iPad system and prepare them for dispatch, • Organise the warehouse, sort incoming deliveries, and report shortages or low stock levels (software supported), • Manage customer returns and replacements efficiently, • Answer customer phone calls when needed, providing excellent customer service, • Work collaboratively within a small, close-knit team, paying attention to details and taking on feedback Requirements • Fluent English is essential, • Confident, proactive, and able to perform well in a busy environment, • Willingness to learn, improve, and grow within the role, • Strong team player with a positive attitude, • Previous experience in retail, warehouse, or customer service is preferred but not required, • Basic Excel skills are desirable but not mandatory Working Hours • Monday to Friday, 9:00 AM – 5:00 PM Closed on Bank Holidays and National Holidays Location • Based near Canons Park in Stanmore, with good access to public transport

    Inscripción fácil
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