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Reporting to: Chief Client Officer (CCO) You’ll be the key delivery partner to the Chief Client Officer and the Client Leadership Team. You’ll govern the full lifecycle of strategic projects focused on attracting, retaining, and reactivating our client base, turning plans into action and delivering measurable results for our Partners and clinics. You’ll ensure initiatives are delivered on time, on budget, and to an exceptional standard—while also overseeing functional reporting and communications from team-level updates to Board-level insights. What You’ll Do Strategic Project Governance & Delivery • Lead projects from discovery and business case development through to go-live and post-implementation review, • Develop detailed project plans, charters, budgets, and KPIs with clear stakeholder alignment, • Enforce robust governance frameworks to ensure quality and accountability, • Manage resource allocation and proactively resolve delivery challenges Stakeholder Management • Act as the central point of contact for the Client project portfolio, • Represent the CCO in strategic meetings and liaise with the Transformation Office, • Engage and influence senior stakeholders across the business and with external partners, • Translate complex clinical, operational, and financial concepts into clear, actionable language Leadership & Change Management • Lead cross-functional teams across Clinical, Operations, IT, and Finance, • Design and execute change management strategies to ensure successful adoption, • Embed new processes and propositions at clinic level, measuring impact and managing resistance Risk, Issue & Dependency Management • Identify and own project risks, issues, and dependencies, • Develop mitigation strategies and escalate high-impact challenges with data-driven recommendations Reporting & Strategic Insights • Deliver strategic reporting to senior leaders, Steercos, and Project Boards, • Translate project data into insights and actionable recommendations, • Own project documentation and lessons learned to drive continuous improvement What You’ll Bring Essential Experience & Skills • Proven experience delivering complex, cross-functional business change projects, • Expert knowledge of project methodologies (PRINCE2, Agile, PMP) and formal certification, • Mastery of stakeholder management, including Exec and Board-level engagement, • Strong analytical, strategic planning, and commercial problem-solving skills, • Highly organised, proactive, and collaborative leadership style, • Resilience and adaptability in managing multiple high-pressure projects, • A genuine passion for animal welfare and Medivet’s mission Desirable Experience • Background in veterinary, healthcare, life sciences, or multi-site clinical/retail sectors, • Experience working in partnership or franchise business models, • Operational understanding of veterinary practice environments and client expectations

IT Product Lead We are looking for an experienced and innovative Product Lead to join the IT team specialising in the implementation and development of the Witness Service case management system, WitnessBox 2.0. This role is home-based within England or Wales. Position: 6484 IT Product Lead- Witness Box Location: Remote Hours: Full time 37.5 hours per week. Monday to Friday 9-5 Contract: Permanent Salary: £42,521 per annum Closing Date: 31st December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. About the Role As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of the Witness Service case management system, WitnessBox 2.0. You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements. Your responsibilities will include: Managing the WitnessBox change control process and ensuring compliance. Leading the development and continual improvement of WitnessBox policies and procedures. Overseeing testing strategies and user acceptance testing (UAT). Maintaining training resources and induction plans. Engaging stakeholders and converting requirements into business needs. Undertaking data analysis and reporting to inform system enhancements. About You You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions. You will need: Experience in product or programme leadership to achieve strategic objectives. Strong knowledge of Agile, Lean, or user-focused methodologies. Ability to manage product delivery across different phases of development. Excellent problem-solving and stakeholder engagement skills. Strong organisational and time management skills. Competent IT skills and familiarity with digital product management principles. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as Product Lead, IT Product Lead, Digital Product Lead, Product Officer, IT Product Officer, Digital Product Officer, Product Manager, IT Product Manager, Digital Product Manager. #INDNFP Please note this role is being advertised by NFP People on behalf of our client. TPBN1_UKTJ