Network Engineer
19 days ago
New Milton
Help power the future of digital telecare. As a Network Engineer at Appello, you’ll design and manage the IP networks that keep our award‑winning services safe, reliable, and always connected. Hours: 35 hours per week. Shift pattern: Monday – Friday 09:00‑17:00. Salary: £35,000 per annum. Car allowance: £4,000 per annum. Location: Hybrid in New Milton. Start date: May/June 2026. This role is a UK based role and any hybrid/remote work must be within the UK. Applicants must have a minimum of 5 Mbps upload and 15 Mbps download internet speed. This role is subject to pre‑employment screening including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted. You are an experienced and motivated network professional who thrives in technically complex, mission‑critical environments. With a strong grounding in IP networking and digital communications, you bring a methodical, customer‑focused approach to problem solving and take pride in delivering reliable services that truly make a difference. You are confident working under pressure, comfortable engaging with both technical and non‑technical stakeholders, and committed to supporting safe, secure, and compliant digital care services for vulnerable people. • Proven experience as a Network Engineer, Network Administrator, or similar role within telecoms, managed services, or technology‑enabled care., • Strong technical knowledge of IP networking, SIP/VoIP, TCP/IP, DNS, DHCP, VLANs, firewalls, and cloud technologies, ideally within life‑safety or mission‑critical systems., • Demonstrated troubleshooting expertise, including diagnosing and resolving complex network issues using Wireshark, SIP tracing, and packet capture utilities., • Excellent problem‑solving skills, able to work calmly and methodically in high‑pressure scenarios where uptime directly impacts safety and wellbeing., • Clear communicator, capable of producing high‑quality technical documentation and delivering step‑by‑step guidance to colleagues, customers and non‑technical stakeholders., • Relevant technical qualification in networking, telecommunications, or IT (e.g., Cisco CCNA/CCNP, CompTIA Network+, or equivalent)., • Hands‑on experience with IP configuration in live operational environments, including routers, switches, firewalls and SIP/VoIP systems., • Experience in technical support environments, including incident management, change control and service improvement activities., • Proficiency with Microsoft tools, including Excel, Teams and related platforms for reporting, documentation, monitoring and collaboration., • Experience or knowledge of the Telecare / Technology Enabled Care sector, particularly the transition from analogue PSTN to digital All‑IP services., • Familiarity with telecare standards and protocols, including TSA Code of Practice, BS 8521‑2 (NOWIP), and SCAIP / CENELEC TS 50134‑9., • Additional IT or service management qualifications such as ITIL Foundation, CompTIA Network+ (if not already held) or relevant security certifications., • Confident communicator, able to engage effectively with technical teams, customers, housing providers, local authorities and senior stakeholders., • Highly analytical and structured, capable of diagnosing issues across complex, multi‑vendor network environments., • Empathetic and purpose‑driven, with a genuine commitment to improving outcomes for elderly and vulnerable people., • Collaborative and self‑motivated, able to work independently while contributing positively to a wider technical team., • Customer‑focused mindset, understanding that network reliability directly affects safety, independence and quality of life., • Technically curious, with a strong interest in emerging technologies such as IoT, cloud networking, digital telecare and the evolving All‑IP landscape. This role is responsible for designing, securing and supporting Appello’s mission‑critical network infrastructure that underpins life‑saving digital telecare services. You will ensure resilient, secure and high‑performing connectivity across customer environments, monitoring centres and cloud platforms. You will act as a trusted technical authority for complex network issues, support Appello’s transition to All‑IP services and play a vital part in protecting the data and wellbeing of vulnerable service users via robust, compliant network solutions. Design, deploy and maintain the network infrastructure (LAN, WAN, VLANs, Wi‑Fi, DNS, DHCP, routing) to ensure high availability and performance across all sites and remote environments. Provide 4th line support for complex, escalated network and connectivity issues using Wireshark, SIP tracing and packet capture to diagnose root causes and deliver long‑term fixes. Enable mission‑critical digital communications for Appello’s telecare solutions (Smart Living Solutions, SmartConnect, SmartBridge), ensuring resilient SIP/VoIP and digital alarm signalling via NOWIP (BS 8521‑2) and SCAIP. Safeguard network security by implementing strong controls, managing firewalls and access policies, conducting vulnerability assessments and staying ahead of emerging cyber threats. Ensure compliance with UK GDPR, the Data Protection Act 2018 and TSA standards. Deliver clear technical guidance to customers, housing providers, local authorities and partners on network connectivity, IP configuration and digital telecare integrations – remotely and on‑site. Monitor and optimise network performance, analysing capacity and availability to reduce First Time Call Failures and improve reliability. Manage third‑party providers, working closely with ISPs and telecoms partners to maintain service levels and support the transition from analogue PSTN to All‑IP services. • 161 hours holiday plus bank holidays., • Discounts on groceries, shopping, holidays, insurance, days out, restaurants and more., • 24/7 employee assistance programme with an easily accessible app., • Family and friends’ discounts on our services and products., • Pension scheme, up to 4% company matched., • Free on‑site parking. We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process due to disability, please contact the careers Team. #J-18808-Ljbffr