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Your Career with Our Commercial Property Claims Team! Starting salary from £25,100 (depending on skills, and experience) plus additional benefits Are you looking for a new challenge, or are you ready to advance your career in a dynamic and supportive environment? We have exciting opportunities available in our expanding Commercial Property Claims Team. A Bit About the Job: In this role, you will support our customers and brokers throughout the commercial property claims process. You will assist customers and brokers from the initial claim report to the final resolution, coordinating the arrangement of property repairs, processing settlements, and providing updates on liability and progress. You need to work proactively on the claim, building strong relationships with brokers, and minimising the inconvenience to our customers' daily operations. You will need to juggle multiple tasks at pace and utilise a range of digital systems. Skills and Experience We’re Looking For: * Customer service experience: Excellent customer service experience is essential. Previous experience in commercial property claims or claims handling would be good but not required as full training will be given. * Fast-Paced Environment: Ability to multitask and prioritise responsibilities in a dynamic setting. * Team Collaboration: Willingness to learn, assist colleagues, and embrace change. * Customer Focus: Commitment to delivering high-quality service and prioritising customer needs. * Digital Proficiency: Strong IT skills, with experience using software such as Microsoft Outlook and Word. We support smart working, so once you’ve successfully completed your training and are fully prepared, this role will transition to a hybrid model where you will spend 50% of your time in the office and the remaining 50% working from home. We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working. If you prefer to increase your hours, we also provide a 40-hour contract with your Team Leader's approval. Our team handles a diverse portfolio of claims involving commercial buildings, office spaces, retail properties, and more, ensuring that your work remains varied and engaging. These permanent roles will involve hours covering our opening times of 9.00am to 5.00pm (Monday – Friday). Location - Perth What you will get :- Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. * Starting salary from £25,100 (depending on skills, experience, and qualifications) * Bonus opportunity - Up to 6% annual salary Actual amount depends on your performance and Aviva’s. * Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. * 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days * Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts * Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme * Brilliantly supportive policies including parental and carer’s leave * Flexible benefits to suit you, including sustainability options such as cycle to work * Make a difference, be part of our ___ and use your 3 paid volunteering days to help others * We take your wellbeing seriously with lots of support and tools ___ to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone: We’re inclusive and ___ – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look ___ We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you. We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to ___

Key Responsibilities include, but are not limited to: • Analysing large amounts of Operational Data and Management Information (MI) to create concise, compelling and sound Operational Delivery Plans., • Critically analysing MI, to identify areas for action, resolving issues and making suggestions for improvement., • Communicating and influencing stakeholders across the Department using Operational Data to drive forward operational priorities and to provide insight into the overall Performance within their Product Lines., • Compiling reports and creating products and presenting findings to Departmental Leaders in a meaningful and impactful way to ensure successful service delivery outcomes are achieved., • Leading a small team to deliver exceptional outcomes to support successful operational delivery, accountable for managing workloads, attendance and conducting regular face to face performance reviews confidently addressing risks to performance., • Leading by example and providing inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose., • Operating as part of a team focussed on agreed goals and priorities to achieve collective commitments, effectively managing resources in an everchanging organisational structure to drive efficiencies and keep costs down.Person specification Key Criteria for the Role: The successful candidate will have experience of and the ability to: • Critically analyse vast amounts of raw-data to inform Service Delivery Planning. Making use of all relevant tools and methods to present sound, well thought out and impactful arguments that support operational priorities (Lead Criteria)., • Effectively communicate with Senior Leaders, successfully highlighting trends, opportunities and issues that may impact effective Service Delivery., • Positively inspire, encourage and influence Senior Leaders, actively seeking and listening to feedback by encouraging discussion and ideas in support of the long term organisational vision and acting on feedback., • Monitor performance data to identify trends, areas for improvement, and opportunities for development., • Communicate through written and verbal methods, to influence Stakeholders to drive forward operational priorities and provide recommendations for adjustments as needed., • Demonstrate strong leadership and coaching skills to identify and support the development needs of themselves and others to reach the Operational Delivery Professional standards and digital capability., • Be a confident decision maker, taking a leading role in proactively managing team performance, demonstrating a firm and fair approach to line management responsibilities in accordance with policy and procedures., • Work efficiently to reduce costs and have knowledge of risk management process., • Create an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes., • Demonstrate proficient IT skills especially in Office 365 tools, with emphasis on Excel and SharePoint.Benefits Alongside your salary of 38,772, Department for Work and Pensions contributes 11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: • Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours., • Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave., • Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme., • Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly)., • Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service., • Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes., • An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more.Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window) , and will assess your Strengths and Experience. To apply for this post, you will need to complete the online application process outlined below: Application Written Sift The written sift will be conducted using evidence from your Personal Statement (1250-word limit) and will be assessed against the key criteria within the advert and on slide 7of this candidate pack Personal statement To apply you will need to submit a Personal Statement of no more than 1,250words to display your skills, experience and knowledge against the key criteria. When completing your personal statement, please read and understand the Key Criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. In the event of a large number of applications we will use the Lead Criteria, Ability to critically analyse vast amounts of Raw-Data to inform Service Delivery Planning. Making use of all relevant tools and methods to present sound, well thought out and impactful arguments that support Operational Priorities, to initially assess your application during the Sift stage. Candidates who pass the initial Sift may be progressed to a full Sift or direct to interview. If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Interview Shortlisted candidates will be invited to attend an interview lasting up to 45 minutes. These will be face-to-face interviews and will take place in our Blackpool and Newcastle Offices. Addresses to be confirmed. The interview panel will consist of a minimum of three people, using Success Profiles, Success Profiles - GOV.UK the panel will assess your Experience and Strengths. Questions will not be shared in advance of the interview. The sift is scheduled for week commencing 16th December 2025. Interviews are scheduled from week commencing 19th January 2026. Please note these dates may be subject to change. Further Information At the Department for Work and Pensions (DWP) we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. Find out more about working for DWP on the DWP Careers Hub . Reserve List A reserve list may be held for a period of 3months from which further appointments can be made. If you are placed on a reserve list but we cannot immediately offer you a post, please note: • If you are later offered the role you applied for, in a location you have expressed a preference for, and you decline the offer or are unable to take up the post within a reasonable timeframe you will be withdrawn from the campaign and removed from the reserve list, other than in exceptional circumstances (e.g. a contractual Part Time Working Pattern cannot be accommodated in the initial role offered or in cases of serious ill health). If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards. Reasonable Adjustments We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should contact the Government Recruitment Service via as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Integrity, plagiarism, Civil Service Principles and the use of Artificial Intelligence (AI) The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Examples of plagiarism can include: • Presenting the work, ideas and experience of others as your own Disclosure and Barring Service and Internal Fraud Database Checks In order to process applications without delay, we will be sending a Criminal Record Check t o Disclosure and Barring Service/Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. If successful and transferring from another Government Department, a criminal record check will be carried out. Important New entrants are expected to join on the minimum of the pay band. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. If you are a current employee and are successful you must be able to be released from your current post within four weeks. Those on protected TUPE/ COSoP terms and conditions applying on promotion or voluntary permanent level move will adopt DWPs Terms and Conditions and this may have a different impact on pay and allowances. Please review this prior to acceptance of a role. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. Accepting a post will be taken to mean acceptance of revised terms & conditions. Civil Servants applying on promotion will usually be appointed to the salary minimum or within 10% of existing salary. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may, however, be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at the Childcare Choices Website . DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract. Important If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020, • Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) . Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) . Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : • Name : Lisa Rogers Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: . If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments HEO candidate pack 436632 Opens in new window (pdf, 688kB) DWP Terms and Conditions January 2024 Opens in new window (docx, 47kB) HEO Welsh candidate pack 436632 Opens in new window (pdf, 688kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 93kB)

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