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  • Customer Service Manager
    Customer Service Manager
    4 days ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Property Lawyer
    Property Lawyer
    2 months ago
    £35000–£50000 yearly
    Full-time
    Watford

    Property Lawyer – Watford, Hertfordshire Location: Watford Salary: £35k - £50k–based on experience Hours: Full-time, Monday – Friday (9:30am – 5:30pm) About the Role Our client is looking for a talented Property Lawyer (minimum 1 year PQE) to join our growing team in Watford. You’ll handle a varied caseload of property transactions and disputes, with a particular focus on Rights of Light and easement issues. The role offers excellent exposure to both commercial and residential property work, and the chance to gain valuable experience in property litigation. This is an exciting opportunity for a lawyer who values autonomy, professional development and wants to make a real impact within a forward-thinking, expanding firm. You’ll also have the potential to help shape our future growth and even lead a new department as we continue to expand. Key Responsibilities • Managing a varied caseload of property matters, • Reviewing leases, transfers, and title documents, • Advising clients on property disputes and Rights of Light issues, • Drafting and reviewing Deeds of Release, NDAs, Standstill Agreements and other complex documents, • Maintaining strong client relationships and ensuring regulatory compliance Out client is dedicated to providing efficient, tailored legal solutions for clients across the UK. They have built a strong reputation as one of the leading Rights of Light litigation practices in the region, known for our expertise, clear advice and practical approach to complex property matters. About You • Minimum 1 year PQE in property law, • Experience in commercial and/or residential property, • Strong drafting and communication skills, • Proactive, organised, and commercially minded What We Offer • Competitive salary (based on experience), • Company pension scheme, • 20 days annual leave plus national holidays, • Performance-related bonus after probation, • Potential profit-related bonus for assisting with firm expansion If you’re a Property Lawyer looking to develop your career with a respected and growing firm, we’d love to hear from you.

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