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Job Title: Repair Specialist / Sales Advisor Job Description: We’re looking for a dynamic and customer-focused Repair Specialist & Sales Advisor to join our in-store team. In this dual role, you’ll be the go-to expert for diagnosing and repairing mobile devices, while also supporting customers with technical queries and driving sales through exceptional service. You’ll work hands-on in our in-store Repair Labs, managing device repairs from initial fault analysis through to resolution, and helping customers understand and get the most out of their devices. At the same time, you’ll identify sales opportunities and recommend products and services that best meet customer needs. Key Responsibilities: Manage the full in-store process for on-site device repairs, from customer check-in to quality control. Diagnose and repair mobile device faults using in-store tools and labs. Track and report service results and appointment schedules accurately. Maintain and manage repair stock to ensure accuracy and availability. Take ownership of service quality, ensuring delivery of excellent customer experience. Provide expert guidance to customers on setting up and using their devices, including ongoing support. Educate and support the store team on technical matters. Assist in training new team members and act as the in-store technical expert. Identify cross-sell and up-sell opportunities using solution-based selling. Handle basic service queries (e.g., sales, device setup, product information). Collaborate with wider support teams when required (e.g., Technical Support Team). Monitor trends in device faults and escalate issues to improve future services. What We’re Looking For: Strong understanding of mobile devices and their repair processes. Previous experience in mobile repairs preferred. Comfortable using and explaining a variety of mobile products. Experience in a retail environment preferred. Excellent communication skills and the ability to explain technical information clearly. A proactive, customer-first attitude with a passion for technology. Why Join Us? Be part of a supportive, forward-thinking retail team. Work in a hands-on technical environment while helping customers. Opportunity to grow your skills in both repair and sales. Help shape the in-store customer journey and drive innovation.

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Duties and Responsibilities: · Follow specific measurements and instructions detailed in blueprints. · Accurately measure, cut, and shape wood, plastic, and other materials. · Build frameworks, including walls, floors, and doorframes. · Install doors, windows, cabinetry, and moulding. · Inspect existing structures and fixtures for damage and make necessary repairs. · Use different types of materials including wood, plywood, wallboard, and insulation. · Ensure that all work is performed in accordance with local building codes and regulations. Adhere to safety protocols and guidelines to maintain a safe work environment. · Communicate effectively with project managers, clients, and team members. · Perform regular maintenance on tools and report any issues or malfunctions. · Estimate the time and labour required to complete tasks. · Stay updated on new materials, tools, and techniques in carpentry. Skill/experience/qualifications: · Precision in measurements and cuts is crucial. · Carpentry often involves heavy lifting and prolonged periods of standing, climbing, and bending. · Ability to identify and fix issues that arise during construction. · Basic math for measuring and calculating dimensions and costs. · Skilful use of hand and power tools. · Ability to visualize and create aesthetically pleasing structures.

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