SALARY QUOTED IS TAKE HOME PAY OVERALL PURPOSE OF ROLE MAIN ACTIVITIES AND RESPONSIBILITIES To assume management of individual shop premises during the absence of designated Shop Managers (ie days off, holiday and other absences). Using the working practices, policies and procedures set by Senior Management and the values of Alex TLC, ensure the charity shop business is run accordingly. Work within the budgets and achieve the financial targets set by the business in line with strategic requirements. Work to the high standards expected at all Alex TLC shop premises according to the rotas set by the Retail Area Manager. Work as a team member, taking full responsibility for all shop duties required wherever placed. Work as directed by the Retail Area Manager. Supervision of Assistant Shop Managers, Retail Assistants and Voluntary Workers. Recruitment of Voluntary Workers. Participate in all training and legislative checks required by Alex TLC, statutory and specific to role. CUSTOMER RESPONSIBILITIES (INTERNAL & EXTERNAL) Maintain excellent levels of customer service (remembering customer service extends to colleagues and service providers, as well as customers), going above and beyond where possible. PEOPLE MANAGEMENT RESPONSIBILITIES Assign and supervise the duties of any Assistant Shop Manager on site. Supervise the management and training of all Retail Assistants and voluntary workers to ensure they can work safely, correctly, effectively and efficiently according to Alex TLC values, working practices, policies and procedures. To develop and maintain efficient and effective voluntary worker rotas. TECHNICAL RESPONSIBILITIES Expert knowledge of the safe and correct use of all equipment used in the day to day running of the charity shop, for example the till, steamer, pricing equipment. Ability to train others in the safe and correct use of such equipment. OTHER FEATURES OF JOB Hours of work are according to the opening hours of the premises assigned by the rota and Alex TLC Working Practice Policy. To undertake ad-hoc duties as required. Opportunity to participate in Alex TLC charitable activities and events. LOCATION Cover shop managers are expected to work in any South East London Alex TLC premises according to the rota set by Senior Management. PERSON SPECIFICATION EDUCATION, QUALIFICATIONS AND TRAINING ESSENTIAL: Alex TLC Literacy and Basic Mathematics test pass, computer literacy DESIRABLE: GCSE, ‘O’ Level or equivalent Mathematics and English Language, customer service, management or business qualification EXPERIENCE ESSENTIAL: Experience in a charity retail position and/or customer service role with excellent telephone and written skills; brand awareness DESIRABLE: Basic understanding of leukodystrophy and the work of Alex TLC; charity retail WORK BASED COMPETENCIES · Excellent customer service skills · Excellent telephone skills · Excellent writing skill · Excellent numerical ability · Excellent organisational ability · Excellent management skills · Flair for display · Knowledge of operational and emergency procedures · Ability to work in a team · Commercial acumen
Job Title: Event Security Officer / Event Steward / Event Supervisor Employment Type: Part-Time (As and When Required) Location: London Pay: Competitive hourly rate (varies by role and experience) About Us: We are a professional event security company providing safety, crowd management, and customer service solutions for a wide range of events including concerts, festivals, sporting events, and corporate functions. We are currently recruiting enthusiastic, reliable, and professional individuals for part-time positions in Event Security, Stewarding, and Supervisory roles. These roles are ideal for those seeking flexible work to fit around other commitments—a perfect second job opportunity. Roles Available: 1. Event Security Officer (SIA Licensed Required) Responsibilities: • Ensure the safety and security of event staff, attendees, and premises, • Conduct bag searches and access control, • Monitor crowds and identify any suspicious behaviour or potential risks, • Respond to incidents quickly and professionally, • Provide clear and confident communication during emergencies Requirements: • Valid SIA Door Supervisor Licence, • Excellent communication and customer service skills, • Ability to stay calm under pressure, • Previous security experience preferred 1. Event Steward Responsibilities: • Assist with crowd control and customer guidance, • Check tickets and direct guests to appropriate areas, • Provide information and support to event attendees, • Observe and report incidents to security or supervisory staff, • Ensure fire exits and emergency routes are clear Requirements: • Friendly, approachable, and professional manner., • Reliable and punctual, • Comfortable working in busy environments 1. Event Supervisor Responsibilities: • Oversee team of stewards and/or security officers, • Liaise with event management and emergency services if required, • Brief staff on event layout, roles, and safety protocols, • Monitor performance and ensure professionalism across the team, • Report incidents and complete post-event debriefs Requirements: • Experience in supervising event teams, • Strong leadership and communication skills, • SIA licence preferred but not always essential, • Ability to remain professional and decisive under pressure General Requirements for All Roles: • Must be 18+, • Right to work in the UK, • Flexible availability including evenings and weekends, • Smart appearance and good personal hygiene, • Ability to travel to event locations, • Must be able to pass the BS7858 vetting process, including a 5-year work/education history check and criminal record screening We welcome applicants from all backgrounds and levels of experience.