Senior Delivery Manager - Bristol Regional Centre - 3 Glass Wharf
3 days ago
Bristol
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. HMRC's Chief Digital & Information Office (CDIO) is made up of Customer Groups which are working independently towards one common goal, that deliver in-house solutions for projects and programmes that deal with a broad range of business, technical and operational issues. Our CDIO offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government. With our 50 million customers at the heart of everything we do the scope and impact of our work is limitless. Our digital programme is multi-award winning and the envy of other government organisations. We are undergoing a major transformation programme, which includes a major investment in digitisation. This means customers can do more for themselves online, in real time, on computers, tablets and smartphones therefore we are building a team of outstanding people who will create and run these new and improved technology services. Job description This is an exciting opportunity to join HMRC's Digital, Data and Technology profession where you will be supporting a large scale and radical transformation that will have a profound impact for both the customers and the staff. HMRC has one of the largest IT estates ranging from data analytics platforms to complex legacy systems. We are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work for us, and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success, and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. In the Delivery Management profession, we are passionate about our teams, and supportive of our colleagues. We have a Delivery Manager Community to learn, share and support each other. Our community is made up of diverse individuals with a range of backgrounds and experiences. We have clear profession career paths, supported by Senior Delivery Managers, Heads of Profession and Profession Leads. This is an exciting opportunity to join HMRC's CDIO (Chief Digital & Information Officer) Borders and Trade (B&T) working as a leader in the Borders and Excise Delivery Team. You'll work across CDIO B&T, wider CDIO teams, and external delivery partners to ensure timely, cost-effective, and high-quality delivery of digital products. This includes managing stakeholder relationships, leveraging supplier frameworks, and adapting delivery methodologies to suit project needs. You'll define delivery roadmaps, manage risks and dependencies, and align delivery backlogs with strategic priorities. Drawing on your technical expertise and experience with third-party management, you'll champion continuous improvement and delivery excellence. The complexity or breadth of products or teams will vary in this role, depending on the context of the work assigned. For those who thrive in a fast-paced, exciting, and motivational environment, we offer unique and unparalleled opportunities to work with some of the latest technologies and make a real, lasting difference. Person specification As a Senior IT Delivery Manager, you will be responsible for: • The end-to-end delivery of one or more large and / or complex IT projects., • Production and management of end-to-end IT delivery plans and status reports., • Identification, management and mitigation of IT risks, issues and dependencies., • Raising, monitoring and challenging commercials/costs across all delivery teams and commercially engaged delivery partners., • Financial forecasting and tracking of all project expenditure., • Building and maintaining effective and collaborative relationships in order to achieve successful outcomes for the business., • Reporting and communicating project deliverables, progress and benefits to a wide range of stakeholders across all grades., • Applying your experience / understanding of both Agile and waterfall delivery methodologies in a Delivery Management setting., • Engaging, building and maintaining teams, both internally and externally, identifying the people and skills needed to continuously deliver., • Line management of IT Delivery Managers at various levels., • Supporting the overall IT Delivery team via escalation management, guidance and performance management., • Resourcing & Capacity Management of your immediate team., • Being a credible, knowledgeable, enthusiastic, and supportive team player demonstrating strong communication skills and having a real passion to develop the teams and to build diverse cross team relationships., • Being an active member of the Delivery Manager community., • Working closely with business stakeholders, supporting, and understanding business needs and strategy, ensuring deliverables are understood, aligned, and agreed., • Delivering large, complex, technical or IT-enabled change projects or programmes against a backdrop of large-scale organisational change., • Working as a member of a large / major complex delivery team., • Excellent communication and collaboration skills., • Operating across tight & complex governance frameworks, and a sound knowledge of risk & cost management., • Using industry standard project management tools and methodologies., • Project Governance including creating and managing a project plan and tracking risks / issues / dependencies., • Utilising both Agile and Waterfall methodologies., • Managing and supporting a team of professionals: including appraisals and professional development., • Building & maintaining positive and effective relationships with all key stakeholders across a large and complex organisation as well as managing stakeholder requirements and expectations., • Supplier management demonstrating a focus on quality outcomes for customers whilst also seeking best value from any investments., • Interpretation of change; making it easy for teams and stakeholders to understand what needs to be delivered, by who, why, and when., • HMRC recognised project management tools and methodologies., • Previous experience in the HMRC IT end-to-end change lifecycle., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history, qualification details and previous experiences, up to a maximum of your last three roles.Give a brief summary of what you delivered and any key achievement in each role (up to 150 words max per role). Applications exceeding the 150 word limit for any role will not be progressed., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020