Help Desk Administrator
3 days ago
Romford
Helpdesk Administrator/Coordinator Location: Romford, Essex Working Pattern: Monday-Friday, on-site Salary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company Benefits Type: Permanent, Full-Time (PAYE) Sector: Construction & Building Services The Role We are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford. This is a full-time, office-based position supporting the delivery of reactive and planned electrical and mechanical maintenance works across a live construction and facilities environment. The role will suit someone experienced in a fast-paced helpdesk or maintenance administration setting, comfortable coordinating engineers, managing diaries, and maintaining accurate system records using COINS CAFM. Key Responsibilities Helpdesk Support & Issue Resolution • Act as the first point of contact for clients, • Coordinate reactive and planned maintenance works, • Schedule engineer visits, emergency repairs, and planned maintenance, • Create, assign, and monitor work orders, • Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation, • Maintain clear and professional communication with clients, service teams, and subcontractors, • Ensure works are delivered in line with company procedures and industry regulations, • Identify process inefficiencies and support continuous improvement initiatives, • Assist with system updates and procedural improvements where required Essential Requirements • Previous experience working in a busy construction environment (non-negotiable), • Experience in a helpdesk, facilities, maintenance, or service coordination role, • Strong organisational and diary management skills, • Confident communicator, able to liaise with clients and technical teams, • Experience using CAFM systems (COINS highly desirable) If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW!