Smart Integration Manager
hace 23 días
City of London
Smart Integrations Analyst You'll be joining a leading UK real estate owner and developer with a long-term, sustainability-led approach to placemaking. The organisation delivers landmark commercial and mixed-use assets and combines strong financial backing with a collaborative, high-impact culture where individuals are empowered to influence outcomes and drive continuous improvement. Role Responsibilities * Provide 1st and 2nd line support for smart building systems, integrations, and data platforms. * Monitor data flows and system performance, ensuring uptime and service levels are met. * Triage, resolve, and escalate support tickets, coordinating with third-party vendors where required. * Oversee smart system support and maintenance contracts, working with internal architecture and digital teams. * Support data recovery, reconciliation, and integration into enterprise platforms. * Participate in project, service delivery, and change control forums. * Work alongside field engineering teams to support on-site issues and wider network initiatives. * Identify opportunities to automate, improve processes, and enhance system resilience. * Maintain accurate asset documentation and support materials in line with standards. Role Requirements * Experience supporting smart building, IoT, or integrated technology environments. * Strong understanding of data flows, brokers, protocols, and cloud platforms (Azure/AWS). * Working knowledge of networking technologies (LAN, WAN, wireless, IoT networks). * Familiarity with building systems such as BMS, HVAC, lighting, and access control. * Understanding of ITIL practices and service management principles. * Ability to communicate complex technical issues clearly to non-technical stakeholders. * Proactive, organised, and comfortable working in a fast-paced, operational environment. TPBN1_UKTJ