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  • Hotel Manager £55000 - £60000 Yearly
    Hotel Manager £55000 - £60000 Yearly
    2 months ago
    £55000–£60000 yearly
    Full-time
    Richmond

    We are a small 60 Bedroom 4 star boutique hotel known for warm hospitality, exceptional service and unique design. Our guests value personalised experiences, comfort and attention to detail. We are looking for a hands on and dynamic Hotel Manager to lead our dedicated team through example and uphold our reputation for excellence. Position Overview As Hotel Manager you will oversee all day to day operations, ensuring a seamless guest experience, efficient team management and strong financial performance. You'll be hand on, leading by example and fostering a culture of hospitality, teamwork and continuous improvement. Key responsibilities • Over see all hotel departments including front office, housekeeping, F&B, maintenance and guest services., • Maintain the highest standards for guest satisfaction, cleanliness and service quality., • Manage budgets, forecasts and financial performance to achieve revenue and profit targets., • Recruit, train and motivate staff to deliver consistent and exceptional service, • Monitor occupancy rates, pricing strategies and market trends to maximise revenue in collaboration with sales/ marketing., • Ensure compliance with Health, Safety and licensing regulations., • Handle guest feedback and resolve issues promptly and professionally., • Maintain supplier and contractor relationships, overseeing purchasing and inventory control., • Report regularly to ownership on performance Requirements • Minimum 3-5 years of hotel management or senior supervisory experience , ideally in a 4 star or boutique environment, • Strong leadership and interpersonal skills with a hands on management style., • Excellent organisational, communication and problem solving abilities, • Sound knowledge of hotel systems (PMS, booking platforms), • A passion for guest service and attention to detail, • Flexibility to work evenings, weekends and holidays as required Preferred qualifications • Diploma or Degree in Hospitality Management or related field, • Experience with boutique or Independent hotel operations., • Knowledge of local tourism and events market Competitive salary £55 - 60K depending on experience

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  • Service Manager
    Service Manager
    2 months ago
    £32000–£37000 yearly
    Full-time
    London

    As a Service Manager at Normanshire Care Services Ltd, you will be responsible for overseeing care and support operations within at least one service area, ensuring compliance with contract specifications. Candidates should possess either an NVQ Level 3 or 5, along with relevant management qualifications. A thorough understanding of CQC KLOE and experience with diverse client groups is crucial. Familiarity with MCA and DOLs, as well as budgeting and staff management experience, is required. Key Responsibilities: • Collaborate with the Service Manager to manage service rotas and organize stakeholder meetings., • Ensure timely repairs and compliance with safety regulations., • Conduct support planning and risk assessments, maintaining high-quality documentation., • Develop Personal Emergency Evacuation plans and handle complaints transparently., • Supervise and develop staff, manage agency usage within budgets, and oversee financial transactions., • Implement safeguarding policies, conduct audits, and facilitate key working sessions., • Support service users with benefit applications and lead pre-admission assessments., • Ensure effective medication administration. Qualifications: • NVQ Level 3 or 5, • Relevant management qualifications Skills: • Strong numeracy and literacy, • Proficient in IT, • Excellent communication and organizational skills, • Ability to multitask and work flexibly, • Leadership and team management abilities Join Normanshire Care Services Ltd to make a meaningful impact by providing high-quality, person-centred care. You will work shifts, including nights if needed, and engage in "On Call" duties to ensure the wellbeing of those we serve.

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