Neighbourhood Officer
hace 17 días
Coventry
Neighbourhood Officer Salary: £36,149Hours: Monday–Friday, 37 hoursLocation: Coventry (mobile role)Contract: 3-month temporary contract, with potential extension Are you passionate about creating safe, welcoming neighbourhoods where people are proud to live? We’re looking for a proactive Neighbourhood Officer to manage a patch of around 500 homes across the Coventry area. This is a mobile role with the flexibility to work from home or an office for admin tasks. A full driving licence is essential. What you’ll be doing Managing anti-social behaviour cases and using early-intervention tools to resolve issues.Completing regular estate and block inspections and identifying repairs or safety risks.Ensuring communal areas remain safe, clear, and compliant with fire-risk actions.Supporting residents with tenancy advice, changes, and end-of-tenancy processes.Addressing tenancy breaches, including abandonments and unauthorised occupation.Working alongside partners to support vulnerable residents and resolve ASB.Recognising safeguarding concerns and responding appropriately.Contributing to performance targets and helping improve service delivery. What we’re looking for Experience in housing, neighbourhood management, or a customer-facing role.Knowledge of tenancy conditions, ASB processes, and housing legislation.Strong communication skills and confidence in challenging situations.Ability to manage workload independently and make informed decisions.Good IT and case-management skills.A customer-focused, resilient, and solution-driven approach.Commitment to equality, diversity, and safeguarding. Why join the Team?