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Employer description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected. Overview:We are now looking for an eager candidate to join us as an apprentice. You will provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the Turn IT On support service in a manner that embraces our company values and culture. Responsibilities: • Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail., • Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation., • Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc)., • Basic experience and knowledge of ICT and technical issues., • Willing and quick to learn new programs or website interfaces., • Flexible and approachable., • Committed to make a positive impact to your end users including teachers and pupils., • Adaptable and able to cope with change including travel to a variety of schools., • Able to work independently and good at planning and organising your own time., • Excellent team player., • 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject, • GCSE Maths and English (or equivalents) at grades 3+ (D or above) If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week, Monday to Friday, 8am - 4:30pm Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now! Please be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.

Job Title: Regional Compliance Coordinator Location: Remote/Hybrid Salary: £45,000 – £50,000 Reports To: Technical Operations Director About Pentagon Technical Services Pentagon Technical Services is a dynamic SME specializing in project management, operating across our European operation including offices in Germany, Switzerland, Norway, The Netherlands, Belgium, Finland, Sweden, Portugal, Italy, Sweden, and beyond. We are committed to upholding the highest standards of compliance in our business operations, particularly regarding employee visas and global regulatory requirements. Role Overview The Regional Compliance Coordinator (EMEA) serves as the principal authority for compliance matters across the EMEA region. The role encompasses responsibility for overseeing daily compliance operations, including the initiation and handling of visa documentation and ensuring regulatory adherence in all regional offices. This position involves close collaboration with central HR and external legal counsel when required, but the ultimate accountability remains with the coordinator. The role also provides vital support for project mobilisation in various jurisdictions, guaranteeing that compliance standards are consistently maintained within dynamic operational environments. Key Responsibilities 1. International Mobility & Immigration Management • End-to-End Immigration Ownership: Take full ownership of the visa and immigration lifecycle for employees across EMEA, including the preparation, submission, and tracking of all required paperwork., • Multi-Jurisdictional Compliance: Navigate and implement immigration law requirements across multiple countries, ensuring all international moves align with local statutes and company policy., • Social Security & A1 Coordination: Manage the application and maintenance of A1 certificates and social security coverage for cross-border workers to ensure continuous compliance and mitigate dual-liability risks. 2. Regulatory Compliance & Office Governance • EMEA Office Standards: Ensure all regional office setups and physical/Virtual entities adhere strictly to local labour laws, health and safety regulations, and data protection (GDPR) requirements., • Labour Law Advisory: Act as the subject matter expert on local employment regulations, providing guidance on working hours, leave entitlements, and termination protocols., • Audit Leadership: Lead periodic compliance audits and maintain exhaustive documentation to ensure the company is "audit-ready" at all times. 3. Tax Exposure & Employment Structuring • PE Risk Mitigation: Monitor business activities across jurisdictions to identify and mitigate Permanent Establishment (PE) risks and corporate tax exposure., • Employment Frameworks: Advise on and manage the complexities of Contractor vs. Employee structures, ensuring correct classification to avoid "disguised employment" penalties and tax liabilities., • Strategic Structuring: Collaborate with finance and legal teams to determine the most compliant and cost-effective employment vehicles for new and existing markets. 4. Project Mobilisation & Operations • Workforce Readiness: Support rapid project mobilisation by ensuring workforce compliance is established from the outset, enabling the business to deploy talent quickly in new jurisdictions., • Agile Problem Solving: Navigate compliance hurdles in a fast-paced environment, making high-impact decisions on day-to-day actions and escalations to keep projects on track., • Mobilisation Planning: Design and execute compliance checklists for new market entries and temporary project sites. 5. Stakeholder Management & Advisory • Internal Advisory: Serve as the primary point of contact and advisor for line managers and department heads regarding all regional compliance matters., • Cross-Functional Collaboration: Partner closely with the Central HR team to align regional actions with global strategy and coordinate internal processes., • External Counsel Management: Liaise with and manage relationships with external legal counsel and Tax specialists for complex, high-risk, or niche jurisdictional advice. Key Skills & Competencies • Technical Expertise, • EMEA Legal Frameworks: Comprehensive, multi-country knowledge of immigration laws and labour regulations across the EMEA region., • International Mobility Compliance: Demonstrated experience managing A1 certificates, social security coordination, and the nuances of cross-border workforce compliance., • Tax & Structural Risk Management: Strong understanding of corporate tax exposure risks, specifically Permanent Establishment (PE), and the ability to distinguish between Contractor vs. Employee structures to mitigate "disguised employment" risks., • Research & Analytical Depth: Proven ability to investigate complex legal requirements across new jurisdictions and assess their direct impact on company operations., • Operational & Strategic Capability, • Project Mobilisation: A proven track record of supporting rapid workforce deployment and project start-ups in various international markets., • Strategic Advisory: Capable of acting as a lead advisor to the business, directing management on necessary compliance measures while controlling outcomes., • Agile Problem Solving: The ability to handle high-volume, complex compliance requirements within a fast-paced, fluid operational environment., • Autonomous Ownership: Experience in independently managing end-to-end compliance processes with a high degree of accountability and minimal supervision., • Core Professional Competencies Precision & Attention to Detail: A rigorous commitment to accuracy and thoroughness, ensuring all visas, permits, and legal filings are error-free. Tracking & Data Organisation: Highly skilled in maintaining meticulous records and using tracking systems to manage renewal dates, permit statuses, and compliance documentation. Communication & Stakeholder Liaison: Excellent written and verbal communication skills, with the ability to translate complex legal jargon into actionable advice for stakeholders and negotiate effectively with regulatory bodies. Reporting & Presentation: Proficient in compiling detailed compliance reports and presenting findings or risk assessments to senior management clearly and concisely. The Ideal Candidate We are seeking a highly organized, proactive, and resilient compliance professional who excels in the complexities of the EMEA regulatory landscape. The successful candidate will not only be a subject matter expert but also a builder of systems and a culture champion. • Proven EMEA Compliance Leader: You bring a track record of successfully managing multi-country compliance frameworks, with deep expertise in navigating the intersection of immigration, tax, andlabour laws across various jurisdictions., • Systemic & Process-Driven: You have experience working within highly organized professional environments and possess a natural aptitude for establishing efficient, scalable systems, processes, and operational structures from the ground up., • Practical & Hands-on: You adopt a "no task is too small" mentality. While capable of strategic oversight, you are equally comfortable getting into the weeds of visa paperwork, contract audits, and day-to-day administrative execution., • Agile & Growth-Oriented: You thrive in fast-paced, rapidly growing workplaces where priorities can shift quickly. You remain calm under pressure and are energized by the challenge of supporting project mobilisation in new and emerging markets., • People & Culture Focused: Beyond the rules and regulations, you value people and workplace culture. You are committed to achieving operational excellence while ensuring that compliance serves as an enabler for the business and its employees., • Controlled & Influential: You possess the confidence to guide senior stakeholders and departments, ensuring compliance outcomes are strictly controlled while maintaining collaborative and positive professional relationships.

* * SALARY: From £56,816 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent CLOSING DATE: 03/04/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for an RPA Development Manager to lead the design, development and optimisation of our Robotic Process Automation solutions, ensuring we maximise automation opportunities across the organisation. The purpose of this role is to drive efficiency, improve accuracy and enable teams to focus on higher‑value activity by delivering scalable, reliable and compliant automation workflows. This high‑impact and specialist role will be instrumental in shaping our automation strategy, overseeing end‑to‑end RPA delivery and ensuring that automated solutions are robust, secure and aligned to business objectives. The RPA Development Manager will add value by translating operational challenges into automated solutions, driving continuous improvement, reducing manual effort, and ensuring measurable benefits across the organisation. What you’ll be doing: • Develop and deliver the RPA strategy and roadmap, including the governance and optimisation of both UiPath and Power Platform technologies and incorporating emerging automation capabilities to drive efficiencies across VWFS., • Lead, motivate, and support the RPA development team to ensure the effective implementation of new RPA processes that enable continuous improvement across the business., • Engage and influence senior stakeholders, including IT SLT and BoM members, by clearly communicating the vision, opportunities and business value of RPA, fostering shared understanding and commitment to automation adoption., • Work collaboratively with the Enterprise Project Management Office (EPMO) and business stakeholders to maintain visibility of priorities and effectively manage RPA demand., • Ensure all automations are developed and delivered in line with agreed architectural principles, technical governance and the broader Application Strategy., • Provide technical oversight of bots and automated solutions to ensure accuracy, efficiency, reliability and compliance with operational requirements., • Collaborate with VWFS Headquarters and global subsidiaries on the delivery and release of changes, proactively managing dependencies, risks and constraints that may impact RPA platforms or integrated systems., • Lead the team in identifying, managing and resolving IT issues that may pose risks to stability or performance, including those arising from third‑party upgrades or platform changes. What you’ll bring: You’ll be a forward‑thinking and strategically minded automation leader, with the ability to influence technical and non‑technical stakeholders at all levels. You’ll bring deep experience in RPA development and delivery, alongside the ability to shape an automation vision that drives meaningful business value. You’ll have a passion for designing robust, scalable automated solutions; a focus on efficiency, quality, continuous improvement and a delivery mindset that ensures RPA initiatives are executed with clarity, pace and strong governance. Essential experience & skills • Experience working with RPA technologies, specifically UiPath and Microsoft Power Platform., • Strong commercial IT experience with a solid understanding of programming concepts; ideally with hands‑on development experience in any coding language, preferably .NET., • A good understanding of development methodologies and the full development lifecycle, with experience of both PRINCE2 Waterfall and Agile approaches (including Scrum and Kanban)., • Demonstrable experience in business analysis, benefits realisation, and translating business needs into effective automated solutions., • Proven leadership skills with the ability to inspire, develop, and motivate a team to deliver high‑quality outcomes. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

* * SALARY: From £69,300 up to £86,625pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full time, permanent 35 hours CLOSING DATE: 30/04/26 We reserve the right to close the advert earlier If we receive a high volume of applications. We're looking for a Data Protection Officer to lead, guide and oversee all aspects of data protection within our organisation. The purpose of this role is to ensure we handle personal data responsibly, lawfully and transparently, while supporting the business to operate compliantly in line with regulatory expectations. This high‑impact, compliance‑focused and specialist role will be instrumental in delivering robust data governance, strengthening organisational accountability, reducing risk exposure and enabling safe, ethical use of data across the business. The Data Protection Officer will provide expert advice, independent oversight and constructive challenge to ensure we meet our legal obligations, uphold the rights of individuals, and maintain the trust of our customers, colleagues and partners. What you’ll be doing: • You 'll lead our approach to data protection compliance, ensuring all VWFS entities operate in line with UK Data Protection Laws, including the Data Protection Act, UK GDPR, relevant FCA requirements, ICO guidance and internal VW Group policies., • Act as the primary data protection advisor on major business and departmental projects, providing expert guidance that supports safe, compliant and customer‑centric outcomes., • Serve as the dedicated point of contact on UK data protection matters for VWFS entities, VW AG, VWG UK, VWFS AG, VW Bank GmbH and their Legal and Compliance teams, as well as for the Information Commissioner’s Office when required., • You'll monitor and interpret changes in data protection regulation, ensuring VWFS remains informed, prepared and able to influence regulatory discussions where appropriate., • Prioritise data protection activities across the team, focusing resources on the areas presenting the greatest risk and ensuring a proactive, risk‑based approach to compliance., • Determine and maintain the tools, frameworks and information needed for effective monitoring of data protection compliance, including oversight of records of processing activities., • Build and maintain a comprehensive register of processing activities, working collaboratively with business functions to ensure accurate, up‑to‑date information relating to personal data use., • Develop, implement and maintain robust data protection policies and procedures, ensuring they are understood, embedded and consistently followed across VWFS. You’ll be a knowledgeable and solutions‑focused data protection professional, able to balance regulatory expectations with practical business needs. You’ll have a passion for driving high standards of data governance, a focus on enabling the business to operate safely and compliantly, and have a delivery mindset that ensures meaningful and sustained improvements in how we manage personal data. Essential experience & skills: • You'll have a demonstrable level of expertise in data protection, aligned to the sensitivity, complexity and volume of personal data processed within VWFS., • Strong planning and organisational skills, with the ability to anticipate needs, think ahead and establish efficient, well‑structured plans for yourself and others., • You have excellent communication and influencing skills, able to present clear, well‑reasoned arguments and adapt your approach to achieve understanding, agreement or behaviour change., • The ability to build effective working relationships across a wide range of stakeholders, working collaboratively as part of cross‑functional teams and large‑scale projects., • Experience providing practical, business‑focused advice on how regulation and legislation operate in real‑world scenarios., • You'll need significant knowledge of national and European data protection laws and practices, including their implications for the automotive and automotive finance sectors., • A solid understanding of data processing activities, information systems, data security considerations and the specific data protection needs of VWFS., • Experience managing a varied and demanding workload, often to tight deadlines, while maintaining accuracy and attention to detail. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance and fuel card. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.

* * SALARY: Starting from £28,708.80 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 31/12/2026, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Motor Commissions Insight Executive to provide accurate data, analysis, and insight to support VWFS UK’s responses to Financial Ombudsman Service (FOS) queries and legal matters. The purpose of this role is to ensure the business can meet regulatory and litigation obligations by delivering clear, reliable, and timely information relating to our motor commission models. This specialist, analytical role will be instrumental in delivering high‑quality insight that strengthens our compliance position and supports effective stakeholder engagement. The Insight Executive will handle inbound FOS and legal queries, manage stakeholder relationships, and drive continuous improvements to reporting processes to ensure outputs remain robust and fit for purpose. What you’ll be doing: • Investigating and resolving commission‑related complaints raised by customers., • Working with Claims Management Companies (CMCs) and external legal partners to progress cases and share required information., • Speaking directly with customers and CMCs to validate claims and answer questions., • Managing and updating the FOS tracker and preparing case information for internal teams., • Pulling together evidence and documentation for Financial Ombudsman Service (FOS) cases, including details on commission payments., • Responding to FOS queries and providing clear explanations of our calculations and processes., • Supporting the handling of FOS adjudications, working with legal teams and following through on required actions or outcomes., • Keeping accurate records of cases received and maintaining key documents, including point‑of‑sale materials., • Building strong working relationships across the business to improve data quality and consistency., • Experience in automotive finance and/or the wider banking or financial services sector., • Strong problem‑solving skills with experience in customer resolution environments., • Ability to explain technical information clearly to senior and non‑technical stakeholders., • Proven ability to manage multiple pieces of work at the same time., • Analytical mindset with a methodical approach and strong attention to detail., • Advanced Microsoft Office skills, especially Excel; experience with tools such as Business Objects, SQL or Tableau is an advantage., • Excellent interpersonal and influencing skills., • Ability to work at pace, remain calm under pressure, and meet strict deadlines. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: Starting from £25,500 pa dependent on experience plus fantastic benefits LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Fixed Term Contract until 30/09/2027, 35 hours per week CLOSING DATE: 06/04/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for several Customer Complaints Advisors to join our dedicated Customer Resolutions team based in Milton Keynes. If a customer has a complaint or problem, you will be at the heart of resolving this in a fair and timely manner - through listening, being sympathetic and treating everyone in a fair and just way. We are looking for individuals that are confident in speaking to customers on the phone and through written correspondence. If you are a quick learner with an excellent telephone manner, then we would love to hear from you. You will become an expert in customer service and dispute resolution, which is instrumental to supporting both our retailers and our customers. You will undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, whilst delivering high quality outcomes for customers. What you’ll be doing: • Support our customers, ensuring they are continually up to date with the progress of their complaint. You will put them first to ensure expectations are met and managed at every step., • Undertake fair, consistent, prompt and thorough investigations of complaints in accordance with VWFS guidance and FCA complaint handling rules, • Ensure that customer communication is of the highest standard as per your training., • Objection handling and reviewing Customer evidence in line with established objection handling process., • Full PC literacy essential, including Microsoft Office products, • Confident in managing expectations of colleagues and customers, • Ability to work to service levels and quality measures, • Demonstrate an understanding of all relevant aspects of legislation/requirements including but not limited to TCF, FCA, FOS Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

* * SALARY: Starting from £23,900 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Full Time Permanent, 35 hours per week CLOSING DATE: 16/4/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Fleet Customer Service Executive to support the delivery of an exceptional vehicle ordering and fulfilment experience for our Corporate and Fleet customers. This high‑paced, customer‑focused role will be instrumental in ensuring the smooth ordering and delivery of new vehicles, building strong relationships with customers and suppliers, and contributing to the continued growth of our contract hire portfolio. By providing outstanding service across every interaction—whether by phone or email—you’ll help maintain the high service standards that define VWFS|FLEET. What you’ll be doing: • Responding to customer enquiries, primarily by phone and email, ensuring every interaction is clear, professional and customer‑focused., • Accurately entering and managing customer data, following processing procedures and meeting response‑time guidelines with both speed and precision., • Processing weekly vehicle orders and maintaining up‑to‑date information in internal systems while keeping customers informed throughout., • Acting as the key liaison between customers and dealerships to coordinate vehicle delivery details., • Managing the payment of supplier vehicle invoices in line with agreed processes., • Handling email and administrative queries, using outbound calls where appropriate to achieve efficient, “one‑and‑done” resolutions., • Taking ownership for delivering excellent customer service at all times, ensuring customer needs are fully understood., • Providing proactive support through strong industry and product knowledge, helping customers make informed decisions. You’ll have a passion for delivering great customer experiences, a focus on accuracy and detail, and a mindset geared toward proactive, efficient problem-solving. Essential experience & skills • Confident and comfortable speaking with customers over the phone., • A strong sense of urgency and the motivation to respond swiftly and effectively., • PC literate, with the ability to navigate multiple systems accurately., • Excellent written and verbal communication skills., • A strong customer service focus, with a commitment to delivering high‑quality support., • An understanding of the Data Protection Act and Consumer Credit Act (desirable, but not essential)., • Ability to communicate and negotiate effectively, both verbally and in writing. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

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