Helpdesk Engineer
3 days ago
Basingstoke
Helpdesk Engineer Officed Based Only £32,000 - £35,000 per annum 8:30am – 5:00pm Monday – Friday Full Time, Permanent Basingstoke Our client is a market leading IT equipment service provider. They are seeking the right individual who is passionate about IT equipment (camera systems, microphones, speakers & office access devices) how it works and how to problem solve. This role will heavily involve telephone support and remote access looking into hardware layouts/schematics working your way through a ticketing system (suitable for someone at 1st & 2nd line support). Background needed for this role: * Strong understanding of AV Cabling, HDMI Signalling, IP Networks, Unified Communication platforms (Microsoft Teams, Google, Zoom) * Experienced with products from Extron, QSYS, Crestron, SY Electronics, Kramer, CYP Europe and others. * Good knowledge of Audio-Visual & Video Conferencing * Experienced with supporting customers via telephone * Experienced with AV & IT hardware and software, including configuration, diagnosing and resolving problems Responsibilities * Acting as the first point of contact for technical support via phone, email, chat, or ticketing systems. * Troubleshooting a wide range of AV, UC and related technical issues. * Logging, categorising, prioritising and managing incidents and service requests accurately. * Communicating clearly with user...