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Are you a qualified Chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Here at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Confidence engaging with residents to create appetising and nutritious menus Good understanding of HACCP NEED TO DO Manage the kitchen in the Head Chef's absence Assist Head Chef in menu development Work with fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standards Create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control REWARDS PACKAGE Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK *Terms & conditions apply If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be. 0508

At B&S Group, we started in a single family-run store and have grown into one of the UK’s leading wholesale distributors, supplying retailers across the country. While our scale has expanded, our culture hasn’t changed — we still operate with the same values of care, trust, and ambition that shaped us from the beginning. We’re looking for a versatile HR Advisor who loves variety and thrives in a busy, people-first environment. This is a true generalist role where no two days are alike. You’ll support the full employee lifecycle while also being a trusted advisor to managers on performance, compliance, and people challenges. What you’ll be doing: • Advising on performance management, capability, and wellbeing issues., • Ensuring new joiners have a smooth, engaging onboarding experience., • Supporting on employee relations issues, including absence management and welfare meetings., • Coaching and upskilling managers so they can confidently lead their teams., • Playing a key role in rolling out strategic HR initiatives from the Head of HR and senior team., • Using HR data and reporting to spot trends and drive improvements. What we’re looking for: • CIPD Level 5 (or equivalent) with solid experience in an HR Advisor role., • A confident communicator with the ability to influence managers and build trust at all levels., • Strong knowledge of UK employment law and HR best practice., • Tech-savvy with Excel skills (v-lookups, pivot tables) and a good head for data., • Someone who thrives in a fast-paced SME-style environment, rolling up their sleeves when needed. Why join us? At B&S, you’ll find the best of both worlds: the stability and scale of a growing national business with the friendly, collaborative culture of a family company. We’re ambitious, supportive, and always moving forward — and we want our HR team to be right at the heart of that journey.

Senior Associate/Partner – Private Client 6 years PQE+ £65-85K dep on PQE – well established law firm in Middlesex Our client is a well-established, multi-office firm and is known for building long-standing relationships with individuals, families, and business owners who trust them to protect their legacy. With a strong reputation in Private Client work and a collaborative, forward-thinking culture, the firm is now seeking a strategic and commercially minded Senior Associate/Partner to take a leading role as Head of Department. The role • Leading on complex wills and estate planning, • Creating and administering trusts, • Managing probate and estate administration, including taxable estates, • Advising on Lasting Powers of Attorney, • Supporting asset protection and succession planning for business owners and HNWIs, • Playing a key role in shaping and eventually leading the department What they are looking for • Minimum 6 years’ PQE in Private Client work, • Strong technical expertise in Wills, Probate, LPAs, and Trusts, • Excellent drafting skills and confident client care, • Commercial awareness and a proactive approach to problem-solving, • Ability to build rapport with high-net-worth clients and professional contacts, • STEP qualification preferred This Role Is Perfect for You If: • You’re a strategic thinker ready to help shape the future of a growing department, • You thrive on building lasting client relationships based on trust and quality advice, • You’re passionate about working with entrepreneurial families and HNWIs on complex estate and tax planning, • You want your ideas to be heard, and your contributions recognised, • You’re ambitious, collaborative, and excited by real progression This is a rare opportunity to join a firm that values expertise, vision, and long-term impact. If you would like to learn more about this opportunity or other opportunities in the market then contact Alison Banks at or call for a confidential discussion on 020 8464 2506(office hours) or 07979952201(out of office hours). LR Legal is a specialist legal recruitment agency with a reputation based on trust and integrity. We will always ask your permission before sending your CV to any of our Clients. The PQE identified on this advertisement is a guide only and does not preclude applications from those with more or less PQE.

LGC Ltd (___) is an international life sciences company working with customers in the government, academic, pharmaceutical, agricultural biotechnology, food, environment, security and sports sectors. LGC’s Grant Management Group (GMG) works with UK government departments and arm’s length bodies to support medical and health research across the UK. Our activities include funding call management, contract management and Intellectual Property management. We work with senior level stakeholders in academia, the NHS, government and industry to promote improvements in medical and health care in the UK and overseas. Job Description As Head of Change you will be responsible for coordinating activities for the mobilisation of new operational contracts and leading the parallel wind-down of existing contracts, all while safeguarding continuity, compliance and performance. Working with other senior leaders within LGC’s Grant Management Group to align LGC and customer strategic goals with design and development of new and revised services, you will lead the planning and execution of a smooth transition from contract award to full operational readiness. This role involves managing all aspects of mobilisation, including developing plans, managing risks, coordinating resources, and ensuring effective communication with stakeholders. The Head of Transition will also focus on minimizing disruption, maximizing efficiency, and delivering the contract within agreed-upon timelines and budget. Key Responsibilities: Developing and Implementing Mobilisation Plans: Creating detailed plans, timelines and documentation for the contract(s), outlining the steps needed to move from contract award to full operational delivery. Managing the Mobilisation Process: Overseeing all phases of mobilisation, ensuring activities are completed on schedule and within budget. Risk Management: Identifying potential risks and issues associated with the mobilisation process, developing mitigation strategies in conjunction with other senior managers, and maintaining a risk register. Stakeholder Management: Maintaining regular communication with internal and external stakeholders, managing expectations, and providing updates on progress. Resource Management: Coordinating the allocation and utilisation of resources (people, equipment, etc.) to support the mobilisation process. Ensuring Compliance: Ensuring all mobilisation activities comply with relevant regulations, company policies, and contractual obligations. Leading and Motivating Teams: Providing leadership and guidance to the mobilisation team, fostering collaboration, and ensuring a positive and productive work environment. Reporting and Documentation:Preparing regular progress reports for stakeholders, documenting key decisions and actions, and maintaining accurate records of mobilization activities. Skills and Experience: Required Criteria • Proven track record in complex service mobilisation and transition management, preferably within a similar industry or context, • Strong project management skills, including experience in developing and managing project plans, budgets and timelines with diverse teams and structures., • Significant experience of working with HR and legal specialists to manage TUPE related activities including staff transfers in and out of an organisation, • Experience of delivering organisation culture change related activities and maintaining staff engagement during times of change, • Excellent communication, interpersonal and stakeholder management and engagement skills including with senior executives, policy makers, and delivery partners., • Experience of collaborating with other organisations to align transition plans with wider goals, • Solid experience in risk management and issue resolution., • Ability to lead in ambiguity, make evidence-based decisions, and drive clear outcomes in complex environments., • Commercial and financial literacy, including budget management, performance tracking, and value-for-money delivery. Desired Criteria • Familiarity with the NIHR, UKRI, or similar scientific research commissioning environments., • Experience transitioning projects in politically sensitive or multi-agency contexts., • Understanding of healthcare commissioning, innovation funding, or public sector consultancy., • Strong grasp of change management principles, organisational design and cultural alignment strategies., • A degree or equivalent qualification in business, management, health, or a related discipline., • Expertise in commercial contract delivery, risk frameworks, and performance assurance., • Ability to translate strategic goals into executable plans and tangible outcomes. Compensation, Benefits & Working Arrangements: • Salary: Executive level, commensurate with experience, • Location: Twickenham , London / Hybrid working model, • Contract Type: Full Time,12-18 Month Fixed Term Contract, • Working Hours: 37.5 hours per week, 7.5 hours per day, • Annual Leave: 25 days, plus UK public holidays Employee Benefits Include: • Annual bonus, subject to company performance, • Enhanced Contributory Pension Scheme, • Life Insurance Cover, • Benenden Healthcare Membership, • Training and Development Opportunities, • Season Ticket Loan NB: This is a hybrid role based at our office in Twickenham, London with a minimum requirement of one in-office day per week. This requirement may increase based on team needs or operational demands. How to Apply If you are excited about the prospect of joining our team and believe you possess the relevant skills and background, we invite you to apply. Please submit your CV along with a 'Statement of Suitability' that showcases your key skills and experiences in relation to the 'Required Criteria' outlined in the job description. Additionally, share your enthusiasm for working with the LGC Group. Inclusion and Diversity LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

The National Institute for Health and Care Research (NIHR) is the UK’s largest funder of health and care research, investing over £1.6 billion annually to improve health and care outcomes. Since 2006, we’ve supported world class research programmes, centres of excellence, and people, creating the most integrated health research system globally. Our mission is clear: improve the health and wealth of the nation through research that benefits patients, the public, and the healthcare system. The Role We’re looking for a visionary and collaborative leader to head our Data and Analytics function. This is a unique opportunity to shape how NIHR harnesses data to generate insights, inform strategic decision making, and demonstrate the real world impact of research across the UK health and care system. As Assistant Director, Portfolio Analytics you’ll combine analytical expertise with strong leadership to develop innovative data strategies, inspire a high performing team, and represent NIHR both internally and externally. Key Responsibilities • Lead the team delivering Portfolio products, including dashboards, reports, impact case studies, and evaluations that showcase NIHR research’s alignment with strategic priorities and real world outcomes, • Develop and implement a Data and Analytics strategy with a Continuous Improvement roadmap, leveraging AI/ML tools, automation, new data sources, and enhanced analytics processes, • Provide thought leadership in horizon scanning, impact assessment, economic evaluation, and research classification, • Manage, mentor, and grow a high performing team, fostering collaboration across NIHR functions, • Collaborate with the Digital, Data & Technology Office (DDaT) to migrate data to central repositories and streamline analytics workflows, • Translate complex analyses into actionable insights for senior leadership and operational teams, • Represent NIHR at external forums, promoting our mission and demonstrating the impact of our research About You You are a strategic thinker and experienced leader, passionate about data driven decision making and continuous improvement. You thrive in collaborative environments, inspire your team, and enjoy building relationships across organisations. You are comfortable translating complex data into clear insights that guide strategic priorities. Experience & Skills Required Criteria • Science degree or equivalent professional experience, • Extensive experience in analytics or data science within healthcare, research, policy, or related sectors, • Strong knowledge of UK health and care research and clinical research processes, • Familiarity with databases, APIs, statistical analysis, dashboard design, AI/ML, and data cleaning, • Budget management experience, • Strong problem solving skills and the ability to generate creative, collaborative solutions Desired Criteria • Experience with Google Suite, SQL, GlobalData, Alteryx, Qlik Sense, Snowflake, AWS, Python What We Value • Strategic vision with a focus on leveraging complex data, • Curiosity, innovation, and pragmatic problem solving, • Strong team leadership with the ability to motivate and prioritise in a fast paced environment, • Exceptional communication and stakeholder management skills, • Commitment to fostering an inclusive and collaborative workplace Compensation & Benefits • Salary: Executive level, commensurate with experience, • Hybrid working (minimum one day/week in Twickenham office), • 25 days annual leave + UK public holidays, • Annual bonus (subject to performance), • Enhanced Contributory Pension Scheme, • Life insurance and healthcare membership, • Training and development opportunities, • Season ticket loan Why Join Us? This is a chance to make a tangible impact on the UK’s health and care landscape. You’ll lead a talented team, drive innovation in data analytics, and shape strategic decisions that improve health outcomes nationwide. How to Apply If this role excites you, submit your CV and a Statement of Suitability outlining how your skills and experiences align with the required criteria. Show us your passion for making a difference in health research. Inclusion & Diversity NIHR celebrates diversity and is committed to creating an inclusive environment for all employees. All applications are considered regardless of age, disability, race, gender, sexual orientation, religion, or any other protected characteristic.

Are you a qualified Chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? Working as a Second Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. Here at Barchester, we work with an open, honest, supportive approach, where quality of care is at the heart of everything we do. As sector leading healthcare experts, we are proud to have the highest quality ratings across our 224 homes and hospitals across the UK. Barchester have proudly been awarded a two-star outstanding rating by Best Companies, ranked 11th in the top 20 Best Health & Social Care Companies to work for and 14th in the Top 25 Best Big Companies to Work For in the UK. NEED TO HAVE A personable and warm approach with a genuine interest in the wellbeing of residents Hold City & Guilds/NVQ/SVQ or equivalent A good understanding of nutrition Experience of working with fresh seasonal food The ability to create a warm and welcoming environment within our home Confidence engaging with residents to create appetising and nutritious menus Good understanding of HACCP NEED TO DO Manage the kitchen in the Head Chef's absence Assist Head Chef in menu development Work with fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standards Create a warm, efficient and fun environment Work within budget Complete regular audits Manage stock control REWARDS PACKAGE Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500* for a Good or Outstanding CQC inspection Unlimited access to our generous refer a friend scheme, earning up to £500* per referral Access to a wide range of retail and leisure discounts at big brands and supermarkets Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence Confidential and free access to counselling and legal services Tax code review service, where we will check that you are on the right code and paying the right level of tax Option to join our monthly staff lottery alongside thousands of colleagues across the UK *Terms & conditions apply If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be. 0508

The Head of Operations will oversee the operational performance and strategic development of HTR across all divisions. Home Care Services – Domiciliary care, live-in care, elderly and dementia support. HTR Care and Recruitment is a growing organisation dedicated to delivering quality care and staf

Reporting directly to the Director of Care & Wellness, this role provides expert leadership, with a particular focus on dementia care and strategy. A proven track record of improving care outcomes and driving compliance. You will oversee care planning, governance, compliance and staff development, e

Expertise in Quality Assurance and Safeguarding: A strategic leader with deep knowledge of safeguarding, Care Act responsibilities, and CQC-regulated activity, capable of developing and embedding quality assurance frameworks across operational teams and the care market. Lancashire County Council is

Solid understanding of adult social care frameworks, safeguarding legislation, and partnership working across health and social care systems. Our client is seeking an experienced and dynamic Head of Social Care to provide strategic and operational leadership across the East and South Place. The succ

Lancashire County Council is seeking a Head of Operations to lead and transform adult social care services across the county. A great holiday entitlement of 26 days annual leave, increasing with length of service, plus Bank Holidays and optional additional leave purchases. Staff discount scheme in p

Reporting directly to the Director of Care & Wellness, this role provides expert clinical leadership, with a particular focus on dementia care and strategy. Head of Clinical & Dementia Care. You will oversee care planning, governance, compliance and staff development, ensuring that every home consis

If you're interested in roles such as Quality Assurance Manager, Care Quality Lead, Safeguarding Officer, Head of Governance, or Transformation Specialist, this Head of Quality position could be the perfect fit for you. If you're a compassionate leader ready to drive change and enhance care quality,

Service Care Solutions are working with a Local Authority who are seeking an experienced and strategic Head of Environmental Services to lead their frontline environmental programs. Supervise staff, ensure compliance with health and safety regulations, and foster a culture of continuous improvement.

Reporting directly to the Director of Care & Wellness, this role provides expert leadership, with a particular focus on dementia care and strategy. This is more than a compliance role, it's an opportunity to shape the future of dementia care in a forward-thinking organisation that is deeply committe

Head of Integrated Care, Norfolk. We are seeking an experienced and dynamic Head of Social Care to provide strategic and operational leadership across the East and South Place. Develop a deep understanding of adult social care frameworks, safeguarding legislation, and partnership working across heal

Join one of our fantastic teams and you’ll make sure our residents and patients get the outstanding quality of care, support, services and facilities they deserve. At Barchester Healthcare, we are committed to the highest standards of ethical recruitment. This enables greater diversity across the

Reporting to the Marketing Director for Europe, the Head of Brand is the guardian of Bulldog Skincare and responsible for the short- and long-term performance measured by market share and revenue growth, as well as the continuous strengthening and growth of the consumer franchise. We are seeking a d

Dementia Mapper / Dementia Mapping / Head of Dementia Care / Admiral / Team Leader / Dementia Care. Head of Dementia Care role at a residential and dementia care home for the elderly in Trowbridge. Dedication to providing the highest levels of care.

Heading up our Finance and Business Office functions, you'll ensure we combine optimising the support of our exceptional facilities and healthcare teams, with delivering safe patient pathways and exceptional care. Ramsay Health Care UK is part of a global hospital operating group that is the 4th lar

Whether its saving you money on the high street, with healthcare, holidays and leisure or securing your future with professional development and a pension we support you to be happy both in and out of work. You will be expected to offer psychological insight and knowledge around the clinical area an

This is an exciting opportunity to drive the integration of health and social care, improve service delivery, and support the development of Primary Care Networks to deliver seamless, person-centred care across communities. Head of Integrated Care – Primary Care Networks. Head of Integrated Care �

If you are interested in the role, or know of anyone who may be, please contact Greg at Service Care Solutions on (phone number removed) or email (url removed). Contribute to the overall business strategy as part of the senior leadership team. Foster a culture of excellence, compliance, and accounta

The range of responsibilities listed above is not exhaustive and is subject to change at the direction of the Head Teacher and Seva Care Group LTD. Support Executive Headteacher in recruitment of teaching & non-teaching staff where necessary. Assisting development of appropriate curriculum, linked t

Each of the 9 registered homes offers the highest standards of resident care and comfort, 24 hours day and night. Organisation and day-to-day supervision of the care team to ensure all people using the service are treated with dignity and respect and the highest standards of care are achieved;. You

We require proof of qualifications and the Right to Work in the UK. Proficiency in CRM major tools such as Salesforce, HubSpot, Zoho, or equivalent platforms. Customer-focused mindset with a track record of delivering exceptional sales experiences.

Reporting directly to the Assistant Director of Adult Social Services, we are seeking a social work qualified Head of Service with the drive, resilience and capability to support the next phase of improvement in our service. Please note: This post is exempt from the Rehabilitation of Offenders Act a

As our Head of Housekeeping, you’ll be responsible for ensuring every area of our home is fresh, spotless and safe. Hampton Care Home is a spacious, purpose-built home in the London suburb of Hampton, providing high-quality nursing, dementia, palliative and short-term care for up to 76 residents.

We believe hospitality is at the heart of a great care experience—and we’re looking for a visionary leader to take our hospitality services to the next level. As Head of Hospitality Services, you’ll be responsible for shaping and delivering outstanding hospitality across our Group. Build exter

The Head of UK Asset Care reports to the Operations Director and is responsible for managing Aqua Operation’s (AOL) portfolio of Asset Care and Service Contracts. The Head of UK Asset Care will ideally come from an Industrial Water background, although Municipal Water experience will also be consi

You will provide highly visible leadership of the nursing and care workforce and foster a culture which values continuing professional development that empowers nurses and carers to achieve excellence. You will be responsible for the professional leadership and management of nursing and care staff a

Capable of working with difficulties such as physical & verbal aggression, history of offending, drug and alcohol problems and self-harm. Whether its saving you money on the high street, with healthcare, holidays and leisure or securing your future with professional development and a pension we supp

Experience of housekeeping in a care home, hospital or hotelenvironment will be very advantageous for the role of Head of Housekeeping. As a Head of Housekeeping at a Barchester care home, you’ll help to create the warm and homely surroundings that are so important to delivering quality care and s

Act as an active member of the Adult Social Care Leadership Team, leading the strategic and operational aspects of the 'front door' service in adult social care to maximise independence and enable people to live as ordinary a life as possible, leveraging community and voluntary sector resources, fam

As a Head of Maintenance at a Barchester care home, you'll make sure we have a clean and well–maintained environment so that residents feel at home and staff can do their jobs well. You can expect plenty of variety as a Head of Maintenance with us. The wellbeing of our residents will be your numbe

Head of Psychology (with Health & Social Care) at Stowe Valley Multi Academy Trust. All applications are via the online platform on the Vacancies section of the Stowe Valley Multi Academy Trust website. The school is an Equal Opportunities employer and is committed to safeguarding and promoting the

Experience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. As a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and su

Ramsay Health Care UK is part of a global hospital operating group and is one of the largest providers of private healthcare in the world. Heading up our Finance and Business Office functions, you’ll ensure we optimise the support of our facilities and healthcare teams while delivering safe patien

As the Head of care you will be supporting the home manager with daily supervision of all staff to ensure the delivery of excellent care in a manner that maintains and promotes dignity, privacy, choice, rights, fulfilment and independence. Healthcare Homes are recruiting for a Head of care to work a

As a Head of Maintenance at a Barchester care home, you’ll make sure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. You can expect plenty of variety as a Head of Maintenance with us. The wellbeing of our residents will be your numbe

We are seeking a dedicated and compassionate Head of Care to lead and develop high-quality, person-centred care for residents living with dementia. Working closely with the home's management team, you will oversee the operational management of dementia households, ensuring colleagues are supported,

Experience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. As a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and su

Heading up our Finance and Business Office functions, you'll ensure we combine optimising the support of our exceptional facilities and healthcare teams, with delivering safe patient pathways and exceptional care. Ramsay Health Care UK is part of a global hospital operating group that is the 4th lar

You will have experience of running a successful service, of effective partnership working with Health, care providers and people with lived experience alongside delivery of Transformation or Savings programmes; and rolling out new ways of working within a team or externally with Providers. Your sub

If you're a Senior Carer or Team Leader ready to step up - or a current Head of Care craving a fresh start - this is your chance to build something special. Step into a Head of Care role within a thriving, family-feel care service in the Staffordshire / Cheshire area. Head of Care - Be the Calm in t

Experience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. As a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and su

As a Head of Maintenance at a Barchester care home, you'll ensure we have a clean and well-maintained environment so that residents feel at home and staff can do their jobs well. You can expect plenty of variety as a Head of Maintenance with us. The wellbeing of our residents will be your number one

Head of Housing Change, Assurance and Performance. Renewal Improvement Plan, the Council’s priorities and ways of working and the Mayor’s Business Plan. They will set up the new department with a focus on continuous improvement, resourcing, contract management, performance, complaints management