Head of customer experience jobs in HartlepoolCreate job alerts

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH ret

Head of Existing Customer Analytics – Financial Services Hybrid working - 2/3 days in SW London offices preferred Salary negotiable dep on experience c£100/110K plus benefits Reference J13014 Brand new opportunity offering for impact and great scope to ’make the role your own’ … As Head of

The Pembroke Club - Library & Study in the heart of Belgravia is seeking a dedicated Floor & Restaurant Manager to enhance member experiences. This hands-on leadership role involves full ownership of the restaurant floor and managing a high-performing team. Candidates should have significant experie

Impression Recruitment is seeking a Head of Customer Experience to lead and develop their customer function. The ideal candidate will have proven experience in a senior customer experience role, strong analytical skills, and a hands-on leadership style. This senior leadership role is focused on enha

On any given week that might mean owning a pricing decision, framing a capital allocation trade-off, sharpening a process the close team relies on, or building an agent that takes work off everyone's plate. You'll partner with the exec team on the decisions that shape Blink's next stage of growth, a

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

GoGlobal is looking for a Head of Customer Success to oversee the client journey from post-sale to delivery. You will be accountable for client onboarding, managing delivery vendors, and ensuring a great client experience. The ideal candidate has 15+ years in customer success leadership and will men

As an experienced Head of Customer Support, you will bring your enterprise B2B SaaS support experience, strong operational discipline, credible stakeholder management, and demonstrate an ability to operate across complex customers, contractual SLAs, product defects, cloud operations, and global time

Jack & Jill in London is seeking a Head of Customer Success to lead the post-sales journey for the UK operation, unifying Customer Success, Account Management and Onboarding into one high-performance function reporting to the CEO.

As Head of Governance & Customer Disruption you will report to the Director of Network Control, lead the strategy and delivery of customer disruption management and governance across the function, and ensure robust, compliant and efficient operations. You will work closely with teams across Flight O

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Every trust must have an exceptional experience. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and refe

Rewardgateway in London is looking for a Head of Engineering for Client Experience to lead engineering strategies across client administration and onboarding. The position offers a hybrid work model, allowing flexibility, and includes numerous employee benefits such as up to 40 days of holiday, a We

AlphaSense is looking for a Senior Director, Customer Success in Greater London to lead its global customer success strategy. The ideal candidate will have over 10 years of experience in client-facing SaaS roles, particularly in leadership. Join AlphaSense and be part of a dynamic team focused on em

TrendAI, the AI security leader and enterprise unit of Trend Micro, seeks a Customer Success Technical Advisor Team Manager to build and lead a high-performing CSTA team that helps strategic customers maximise value from TrendAI Vision One. You will own health across a customer portfolio, manage esc

AKQA Media is seeking a Director of Generative AI Experience Engineering to drive the next generation of AI-native customer experiences. Join a hybrid working environment where collaboration with design and engineering talent helps shape the future of digital experiences. This role requires a hands-

A background in hospitality, high-end retail, wellness, or healthcare with direct, hands-on experience of what exceptional patient or customer experience feels like from the inside. The Head of Patient Experience is a Senior role across the Six Physio Business Unit. The role supports the overall lea

Alleyn's School is seeking an exceptional Head of Food Experience and Operations because this isn't a typical school catering role. Project Crucible is our once-in-a-generation transformation of the Alleyn's dining experience. Proven experience leading a large-scale catering or hospitality operation

We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, inc

As an experienced Head of Customer Support, you will bring your enterprise B2B SaaS support experience, strong operational discipline, credible stakeholder management, and demonstrate an ability to operate across complex customers, contractual SLAs, product defects, cloud operations, and global time

Quadient is seeking a leader for Customer Success Management, Digital Europe, to drive adoption, retention, and expansion across Europe.

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. Currently, we expect all staff to be in one of

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You’ll spot patterns in feedback, identify breakdowns, and translate insights into actionable guidance for stores, districts, regions, and countries, driving service improvements and consistent cus

Dangote Industries Limited is seeking a Director of Engineering based in London.

Reward Gateway in London is looking for a Head of Engineering for Client Experience to lead the engineering strategy across teams focused on client administration and onboarding. The ideal candidate will have significant experience in B2B SaaS, API development, and managing large teams. The position

Curious, resilient, and future‑focused‑always looking ahead and pushing boundaries to raise the bar for customer experience. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology an

Head of Customer Success (£90k-£110k + Equity). Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals. Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.

The Healthcare Businesswomen’s Association is looking for a Customer Excellence Head to ensure customer engagement success through best-in-class omnichannel orchestration and content activation. The ideal candidate has 8–12 years of experience in the pharma sector, strong CRM expertise, and prov

Customer Success organization in London, leading a team of CS professionals to own the full post-sale journey from onboarding to renewal. You’ll collaborate with Product, Sales, Marketing and Revenue leadership to translate customer insights into GTM.

As a member of our LCS team, you’ll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market‑shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google. We are c

Aon Corporation is seeking a Head of Client Management - Employee Experience in London. Candidates should have substantial experience in client management or related roles within professional services and a strong understanding of Human Capital topics. This position offers the opportunity to work co

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

You will build and lead a team of writers, collaborating with Product, Engineering and Support to embed high‑quality content across APIs, SDKs, and tutorials. Reporting to the VP of Engineering, you will drive editorial excellence, standardize content, and streamline localization using modern tool

Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We're looking for an experienced and strategic leader to drive our volunteer growth ambitions and deliver an inclusive, hig

Novartis UK is seeking a Customer Excellence Head to drive omnichannel orchestration and content activation across CRM and marketing platforms. You will lead launch readiness and ensure high-impact customer journeys that improve engagement and business performance.

The ideal candidate will possess extensive experience in marketing and sales, leadership capabilities, and exceptional communication skills, collaborating with clients to drive tangible business results. You'll focus on transitioning customers to demand-driven models through AI solutions and lead a

Experience Design Vice President in Greater London to shape and enhance the employee experience. Key responsibilities include executing design strategies, mentorship of junior designers, and collaboration across teams to drive user-centered solutions.

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Curious, resilient, and future‑focus

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Interview with the VP of Engineering & Director of Product for Client Experience. Experience in leading and managing large teams or projects in a B2B SaaS e

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. This role will involve scaling a team to support strategic international customers and ensuring a consistent customer experience globally. The ideal candidate wi

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. Experience managing customer contact across multiple channels, including social and reviews. Strong command of tone of voice and the ability to coach others.

Proven experience leading a Customer Success team of comparable scale in B2B SaaS, ideally including direct management of 6+ CSMs. You’ll lead a team of five CSMs, an Onboarding Manager, a Digital Customer Success Lead and a CS Ops Lead, with responsibility for a managed book of customers. Be the

As our Head of Member Experience & Support, some of your day to day duties will include…. Experience of implementation and optimisation of CRM systems, ideally Salesforce Service Cloud. Head of Member Experience & Support to join the Membership leadership team.

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront o

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. Significant e