Head of customer experience jobs in HartlepoolCreate job alerts

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for an Interim Head of Customer Retentions with proven experience in customer retention, churn reduction and revenue protection within a recurring-revenue environment to help us build and improve our FTTH ret

The Pembroke Club - Library & Study in the heart of Belgravia is seeking a dedicated Floor & Restaurant Manager to enhance member experiences. This hands-on leadership role involves full ownership of the restaurant floor and managing a high-performing team. Candidates should have significant experie

Head of Existing Customer Analytics – Financial Services Hybrid working - 2/3 days in SW London offices preferred Salary negotiable dep on experience c£100/110K plus benefits Reference J13014 Brand new opportunity offering for impact and great scope to ’make the role your own’ … As Head of

The role focuses on leading the global Customer Support organization to ensure fast and high-quality customer experiences. Candidates should have over 10 years in customer support and a strong track record of improving support outcomes in high-growth settings. Airwallex is looking for a Senior Direc

As Head of Governance & Customer Disruption you will report to the Director of Network Control, lead the strategy and delivery of customer disruption management and governance across the function, and ensure robust, compliant and efficient operations. We are easyJet – a FTSE listed, multi‑billio

This role involves leading the team, ensuring high standards of customer service, and maintaining shop operations during busy hours. The position offers competitive pay, flexible working hours, and a range of benefits including free food while working and growth opportunities. Pret A Manger is looki

Alleyn's School in London seeks a Head of Food Experience and Operations to lead the school's dining and events across multiple temporary outlets during Project Crucible. You'll manage a large team, budgets, compliance, and menus that support gut health, allergen management and sustainability, with

Hire Intelligence is seeking an experienced and strategic Head of Customer Success to build, lead, and scale our Customer Success function. Minimum of five years' experience in Customer Success, Account Management or a similar customer‑facing leadership role. If you're passionate about building wo

Aon Corporation is seeking a Head of Client Management - Employee Experience in London. Candidates should have substantial experience in client management or related roles within professional services and a strong understanding of Human Capital topics. This position offers the opportunity to work co

You lead the Customer Success function and are accountable for three connected pillars of scope: client onboarding from post-sale to go-live; management of the client-delivery vendors who perform subcontracted work on our behalf; and Client Portal customer onboarding and support. At GoGlobal, the He

Jet is seeking a strategic Head of Governance & Customer Disruption to lead disruption management, governance and continuous improvement in a fast-paced aviation environment. The role reports to the Director of Network Control and shapes the future of Network Control operations. The post involves ov

GoGlobal is seeking a commercially minded Head of Customer Success to own the client journey from post-sale through steady-state delivery. You will lead onboarding, manage global delivery vendors, and ensure a joined-up client experience across CS, onboarding, and delivery teams.

White Glove is seeking a Director of Customer Experience in Cambridgeshire to lead a dynamic team of 30-40 professionals. Ideal candidates should have over 7 years of experience in service leadership within fast-growing sectors. This role includes owning KPIs and developing strategic and operational

Over time, you will turn that work into the operating system for Customer Success at RevenueCat: account plans, customer tiers, health signals, review cadences, handoff rules, playbooks, hiring profiles, enablement loops, and scaled programs that help us serve more customers without becoming bloated

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We're looking for an experienced and strategic leader to drive our volunteer growth ambitions and deliver an inclusive, hig

Novartis UK is seeking a Customer Excellence Head to drive omnichannel orchestration and content activation across CRM and marketing platforms. You will lead launch readiness and ensure high-impact customer journeys that improve engagement and business performance.

Aptean is seeking a Head of AI Customer Value & Adoption to accelerate the rollout of AI capabilities across the international region. This role will be pivotal in customer awareness, sales readiness, and ensuring successful adoption. The candidate will closely work with Sales Leadership, Product Ma

We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. We w

Drive the adoption of technology and new ways of working to create seamless, future‑ready customer journeys across stores,. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. Curious, resilient, and future‑focus

You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. Head of Search+, Large Customer Sales, UKI. We are committed to building a workforce that

As our Head of Engineering for Client Experience, you will lead the engineering strategy across all teams within our Client Experience cluster. Interview with the VP of Engineering & Director of Product for Client Experience. Strong technical expertise in API development, coupled with a deep underst

AKQA Media is seeking a Director of Generative AI Experience Engineering to drive the next generation of AI-native customer experiences. Join a hybrid working environment where collaboration with design and engineering talent helps shape the future of digital experiences. This role requires a hands-

A background in hospitality, high-end retail, wellness, or healthcare with direct, hands-on experience of what exceptional patient or customer experience feels like from the inside. Champion a culture where excellent patient experience is a source of genuine professional pride. The Head of Patient E

Alleyn's School is seeking an exceptional Head of Food Experience and Operations because this isn't a typical school catering role. Project Crucible is our once-in-a-generation transformation of the Alleyn's dining experience. Proven experience leading a large-scale catering or hospitality operation

On any given week that might mean owning a pricing decision, framing a capital allocation trade-off, sharpening a process the close team relies on, or building an agent that takes work off everyone's plate. Additional time off between Christmas and New Year. The annual operating plan and budget owne

As an experienced Head of Customer Support, you will bring your enterprise B2B SaaS support experience, strong operational discipline, credible stakeholder management, and demonstrate an ability to operate across complex customers, contractual SLAs, product defects, cloud operations, and global time

Quadient is seeking a leader for Customer Success Management, Digital Europe, to drive adoption, retention, and expansion across Europe.

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. This is a foundational leadership role: you'll

Stmconsulting Ltd in the United Kingdom is seeking a Head of Customer Relationship Management to lead the CRM strategy across iGaming and sports betting operations, focusing on customer engagement and innovation. The role drives initiatives to deepen loyalty, optimize customer journeys, and leverage

Five Guys is seeking a Head of Customer Experience to lead customer support and feedback end-to-end. You will ensure every interaction reflects our tone around freshness, quality, simplicity, and comfort, acting as a brand guardian across all customer-facing communications. You’ll spot patterns in

Dangote Industries Limited is seeking a Director of Engineering based in London.

Head of Customer Success (£90k-£110k + Equity). Direct commercial accountability with a mandate to build and lead a high-impact team of six professionals. Customer Success leadership experience, ideally within a B2B SaaS or healthtech marketplace environment.

The Healthcare Businesswomen’s Association is looking for a Customer Excellence Head to ensure customer engagement success through best-in-class omnichannel orchestration and content activation. The ideal candidate has 8–12 years of experience in the pharma sector, strong CRM expertise, and prov

Customer Success organization in London, leading a team of CS professionals to own the full post-sale journey from onboarding to renewal. You’ll collaborate with Product, Sales, Marketing and Revenue leadership to translate customer insights into GTM.

You have a comprehensive knowledge of UK regulatory laws and FCA Regulations with previous experience in Online Broking and a willingness to lead and mentor a small dedicated team of compliance professionals, ideally with some previous staff management experience. EXCLUSIVE: HEAD OF COMPLIANCE & MLR

Visa Hunt is seeking a Head of Customer Success to lead a mission-focused, globally active organisation in online commerce. This senior role will build a B2B customer success operation and partner with non-profits and academic institutions to deliver value through technology-enabled solutions. You w

As our Head of Member Experience & Support, some of your day to day duties will include …. Experience of implementation and optimisation of CRM systems, ideally Salesforce ServiceCloud. Head of Member Experience & Support to join the Membership leadership team.

RevenueCat is seeking a Head of Customer Success to define and scale the post-sales motion. You will partner with TAM, Support, Sales, Product, and Growth Advisory to drive measurable customer outcomes, revenue impact, and product feedback.

As the Head of Revenue and Customer Excellence, you will be responsible in leading the commercial strategy, customer acquisition and customer service experience initiatives for the Company, drive revenue growth, market presence, and excellence in sales and service. Drive performance and growth withi

Hire Intelligence is seeking an experienced Head of Customer Success to build, lead, and scale our CS function. The role focuses on creating a customer-centric culture that drives long-term retention and growth. You will develop and execute a CS strategy, scale a high-performing team, and collaborat

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience. Strong command of tone of voice and

You’ll lead a team of five CSMs, an Onboarding Manager, a Digital Customer Success Lead and a CS Ops Lead, with responsibility for a managed book of customers. Proven experience leading a Customer Success team of comparable scale in B2B SaaS, ideally including direct management of 6+ CSMs. Experie

As our Head of Member Experience & Support, some of your day to day duties will include…. Significant experience in contributing to the transformation of a technical and task driven contact handling/customer service team / function. Head of Member Experience & Support to join the Membership leader

Senior Director, Customer Success to lead the global strategy and execution of their customer success organization. The successful candidate will possess over 10 years of experience in client-facing SaaS roles and will be responsible for building a high-performing team while driving measurable outco

You achieve as a team with sellers, shape the future of advertising in the AI‑era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront o

The Head of Client Management - Employee Experience is the functional leader responsible for defining, embedding, and continuously improving the client management and client success discipline across Aon’s Employee Experience business. Head of Client Management - Employee Experience. This is a hyb

A deep understanding of financial instruments and strong leadership experience are crucial for this role, along with the ability to translate complex concepts for diverse audiences. P2P is seeking a Director of Developer Relations to lead a team focused on developers building applications on the XRP

Neura Market in Greater London is seeking a Head of Customer Success to build and lead the Customer Success function across EMEA and APAC. The ideal candidate will have significant experience in Customer Success leadership, a strong background in software, SaaS, or AI/ML companies, and the ability t