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Head of customer service jobs in CarshaltonCreate job alerts

  • Butcher Manager
    Butcher Manager
    11 days ago
    £18–£20 hourly
    Full-time
    Morden

    We are looking for a motivated, experienced and hands-on Butcher’s Shop Manager to lead day-to-day operations at The Meat Stop, a growing butcher shop with a strong reputation for quality, service and innovation. This is an excellent opportunity for someone who is confident in both butchery and management, and who can drive the business forward. Key Responsibilities Butchery & Product Quality Carry out skilled butchery: cutting, trimming, deboning and preparing meats to shop standards. Maintain high levels of quality control, product display and stock rotation. Ensure all food safety, hygiene and HACCP procedures are followed. Shop Operations Oversee daily shop opening, closing, cleanliness and organisation. Manage stock levels, place supplier orders and reduce waste. Handle cashing up, EPOS entries and daily reporting. Team Leadership Supervise and support staff, including training, rota planning and performance management. Maintain a positive, efficient working environment. Lead by example with strong customer service and professional standards. Customer Service Greet and assist customers, handle special requests, and manage complaints professionally. Support in building strong customer relationships and improving overall shop experience. Compliance & Safety Ensure compliance with UK food safety legislation, allergens, hygiene and record-keeping. Maintain accurate documentation: temperature logs, cleaning schedules, HACCP checks, and deliveries. ✅ Requirements Minimum 2–3 years’ experience in butchery (shop or commercial). Previous supervisory or management experience (preferred). Strong knowledge of meat cuts, preparation and portioning. Good understanding of food safety standards and HACCP. Organised, reliable, and able to work independently. Strong communication and customer-facing skills.

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  • Head Chef
    Head Chef
    2 months ago
    £16–£17.5 hourly
    Part-time
    London

    Chef We are looking for a skilled and passionate Chef to join our dynamic team at The Black Kitchen on a part-timebasis in London. The ideal candidate will have a flair for creating delicious dishes, ensuring high-quality standards, and working efficiently in a fast-paced kitchen environment. This position is perfect for someone who is creative, detail-oriented, and committed to delivering an exceptional dining experience. About Us At The Black Kitchen, we are all about bold flavours, community vibes, and creating unforgettable dining experiences. Inspired by our rich culinary heritage, we bring a modern twist to traditional dishes, serving up soulful, flavourful food that keeps our customers coming back for more. Renowned for our super friendly and accommodating service, we would like anyone who comes on board to be aligned with this! Key Responsibilities 1. Food Preparation and Cooking - Prepare and cook a variety of dishes to the highest standards, following recipes and presentation guidelines., 2. Menu Development - Collaborate with the team to develop exciting new dishes and seasonal menus that align with the restaurant’s concept., 3. Quality Control - Ensure that all dishes are prepared to the correct specifications and meet the company’s quality standards., 4. Kitchen Organisation - Maintain a clean, organised, and efficient kitchen workspace, ensuring all tools and ingredients are ready for use., 5. Health and Safety Compliance - Adhere to all food safety and hygiene regulations, maintaining a safe working environment., 6. Stock Management - Monitor inventory levels, assist in ordering supplies, and minimise waste by implementing efficient storage practices. • Proven experience as a chef or in a similar role within a professional kitchen (2 years minimum), • Strong knowledge of cooking techniques, food preparation, and kitchen safety practices., • Creativity and a passion for developing innovative dishes., • Excellent organisational and time-management skills., • Ability to work under pressure in a fast-paced environment., • Strong communication and leadership abilities., • Physical stamina to handle the demands of the job, including standing for long periods and handling hot or heavy items. Qualifications • Level 2 Food Hygiene Certificate is required; additional culinary qualifications are highly desirable. What We Offer • Competitive wage, • Half-paid day off on your birthday!, • Opportunities for growth within the company, • A supportive and friendly team environment, • Employee meals and discounts (20%) Other • Flexibility to work evenings, weekends, and holidays as needed If you have a love for the culinary world and are ready to step into a leadership role in a lively, customer-focused environment, we would love to hear from you!

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