Head of customer service jobs in CarshaltonCreate job alerts

🌟 Join Superdrug Head Office- Make a Real Difference Every Day! 🌟 📍 Location: East Croydon 🕒 Hours: 37.5 💷 Salary: Competitive 🎉 Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅 Here's the exciting bit…a day includes: You will manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. Deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements. 📝 Key Responsibilities: Develop Own Brand product ranges across all of our categories with the commercial team, setting out the technical and corporate social responsibility requirements. Ensure all suppliers comply with and maintain compliance with ASW requirements. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements. Deliver the technical aspects of all critical paths to budget/cost and within set timescales. Technical Expert – be an expert source of technical information, standards and legal requirements across all of our categories Develop build and maintain effective working relationships with both internal and external stakeholders. Continually keep up to date with technical innovation to ensure we develop exciting market leading products Undertake store and supplier visits As a Senior Quality Control Manager you will be managing a small team and will be involved in the development and growth of the Superdrug technical team . Key Stakeholders Internal Own Brand team, Commercial team, Store operations, Customer relations, Legal, ASW Group Technical External Suppliers, Test houses, Industry Experts, Fragrance houses, Raw material suppliers. What you’ll need to succeed: Must have a degree or equivalent in Cosmetic Science 8 years plus in Cosmetics & Toiletries. Healthcare experience would be an advantage. Managing and coaching experience of junior team members would be an advantage Proven experience working in fast paced commercial environment Commercial acumen Excellent communication skills and attention to detail Ability to work to deadline and prioritise workload Able to work on own initiative and problem solve Team player Resilient This role requires a strong mix of technical knowledge, organisational skills, and the ability to work with a wide range of stakeholders. Also required, is the ability to balance the need for compliance and diligence with the commercial need for development at pace. 💡 Here's what's in it for you: 33 days holiday rising to 38 days with length of service (inclusive of bank holidays) 2 staff discount codes for yourself and a family member or friend 30% discount on Superdrug Own Brand Products both in store and online Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station Company pension matching and bonus We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! Unrivalled Learning and Development programmes Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support Come and be part of something special. Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. 🔒 For information on how we manage and store your data please go to

This is you: a self-starter, with great communication & sales skills, a persuasive ‘people-person’ who enjoys dealing with all sorts of customers, looking to stretch your business development potential to the next level.\n\nYou’re excited by the uncapped earning potential for self-employment where you get all your appointments and pre-qualified leads supplied by head office, and all the training you need to make your business a success straight out of the blocks.\n\nAnd this is us! Anglian Home Improvements, the UK’s leading home improvement business, proud of our craftsmanship and service, which has kept customers coming back time and time again for over 50 years. All our products are made in Britain to the highest industry standards. But the quality products and excellent customer service are only made possible by having great people representing us – and we want to grow our team of outstanding sales and business development representatives.\n\nWhat you’ll be doing\n\nYou’ll be quickly trainedup to know the products inside out; you’ll be proud of them, and confident in selling them to customers using your existing and growing sales abilities.\n\nYour role will involve:\n\nFollowing up on warm sales leads, visiting customers in their own homes or utilising our new remote selling framework\nGiving persuasive business development pitches to convert quotes to sales\nEducating customers about the products and services offered, thinking on your feet and cross-selling other products where appropriate\nWorking with customers to meet their unique requirements and get the job right first time, every time.\n\nWhat we’re looking for\n\nYou’ll need to be self-motivated and confident communicating with a variety of customers at a senior level. You’ll be:\n\nProactive and results-driven\nFlexible towards varied workloads and working hours\nAble to provide a consistently high level of customer service\nIdeally experienced within Home Improvements (or similar!)\nA driver with a full UK driving licence and your own car\n\nWhat we can offer you\n\nThis is truly a career where your hard work pays off – the more you put in, the more you get out! With OTE of £75k-100k (with uncapped earning potential), you’ll also enjoy amazing bonuses - holidays, weekends away, tickets to sports events, and a full support package.\n\nYou’ll receive industry-leading training within your role along with a tour of our factory to help you reach your full sales and business development potential enabling you to take home market leading commission!\n\nIf you want a rewarding self-employed career where you answer to yourself, manage your own time, and earn an enviable amount of money along the way, apply today, or request a call back.\n\nOur Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Junior Investment Operations Analyst\n\nLocation: Dual office location - Croydon or Cannon Street (minimum 3 days office-based - Croydon is our Head Office where the Investment Operations team are based)\n\nSalary: £40,000 to £42,000 per annum plus Civil Service Pension\n\nTenure: Permanent\n\nPosition type: Full Time\n\nAt the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK.\n\nOur award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system—playing a vital role in strengthening retirement security nationwide.\n\nWe’re looking for a Junior Investment Operations Analyst to join our Investment Operations team to contribute to all Trade Support and Data aspects of the Investment process of the PPF.\n\nResponsibilities will include the maintenance of trading records and other first line support duties, using BlackRock, Aladdin. Additionally, applicants will support trade processes for internal and external trades, data integrity checking including investigating any differences and monitoring of daily inbox flows to ensure routine checklists are complete.\n\nWe’re looking for an individual with experience working within an investment environment and exposure to a range of investment products, such as fixed income, equities and derivatives. You’ll have experience in delivering high‑quality customer service, including supporting the resolution of queries, issues and change requests, with a consistent focus on accuracy and attention to detail.\n\nWe would welcome applications from candidates with advanced data management and numeracy skills, alongside the ability to communicate effectively with a range of stakeholders, including third‑party providers. Finally, experience using BlackRock Aladdin would be advantageous.\n\nSound like you? Apply now.\n\nIn return for your skills, experience and commitment we’ll give you a challenging role within a business where you’ll get the support you need to develop your career.\n\nWe’ll also give you lots of opportunities for personal development and skills training.\n\nWe’re proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required.\n\nWe embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you’ll be welcome here.\n\nNo agencies please

Head Of Event Operations:\n\nBusiness: emap\n\nBrands: Construction News, New Civil Engineer, Ground Engineering, Local Government Chronicle, Nursing Times\n\nBase Location: Fleet street /Hybrid ( 3 days in the office)\n\nEmployment Type: Full time, Permanent\n\nSalary: £ Competitive + 30% Bonus\n\nIn 1887, entrepreneur Sir Richard Winfrey bought a collection of newspaper and magazine titles in the midlands together under the name East Midlands Allied Press. Throughout a distinguished 30-year history the group grew as media brands joined from across the UK. In 1947, the company adopted the ‘emap’ name. In 2017, fast-growing media operator Metropolis Group acquired the business, combined it with its own B2B media brands, and continued the growth trajectory with further acquisitions and growth in digital solutions, events and paid content.\n\nToday, emap is one of the UK’s leading and fastest growing niche media owners. We connect our loyal audiences with news, analysis and expert opinion through leading journalism, engaging events and burgeoning digital products.\n\nThe Head of Event Operations is accountable for the end-to-end operational management and delivery of all events within the portfolio, including awards, conferences, and careers fairs. The role ensures consistently exceptional standards across every aspect of event delivery, while driving efficiency, scalability, and cost effectiveness.\n\nResponsible for designing, implementing, and continually improving operational frameworks, processes, and supplier partnerships, the Head of Event Operations creates a robust, best-in-class delivery model that supports a superior customer experience before, during, and after each event. The role plays a critical part in safeguarding quality, managing risk, and enabling teams to deliver seamlessly at pace.\n\nWith responsibility for the leadership, recruitment, and development of the event operations team, the role ensures the right capabilities, structure, and culture are in place to deliver excellence across the portfolio. Working closely with internal stakeholders across events, sales, marketing, and editorial, the Head of Event Operations provides strong operational leadership, governance, and oversight to support the successful execution and continuous evolution of the events business.\n\nKey Responsibilities:\n\nOperational Leadership & Governance\n\nProvide senior operational leadership across the full events portfolio, ensuring consistently high standards of delivery across awards, conferences, careers fairs and bespoke events.\n\nEstablish clear operational governance, standards, and best-practice frameworks to support high-quality, scalable event delivery.\n\nEnsure all events are delivered on time, on budget, and in line with brand, quality, and customer experience expectations.\n\nBudget Management & Cost Control\n\nCreate, own, and manage detailed operational budgets for all events, ensuring budgets and operational folders are accurate, current, and well-governed.\n\nTrack, forecast, and report operational costs on a monthly basis, proactively identifying risks, variances, and cost-saving opportunities.\n\nEnsure all venue and supplier payments, deposits, and contractual obligations are managed accurately and in line with agreed terms.\n\nDrive cost efficiency without compromising quality or customer experience.\n\nEnd-to-End Event Delivery & Project Planning\n\nBuild and oversee detailed end-to-end project delivery plans for all events, from initial planning through to post-event debrief and evaluation.\n\nEnsure effective coordination of logistics, production, and customer-facing operations across all event phases.\n\nLead the onsite delivery and execution of events, ensuring a seamless, professional experience for all stakeholders.\n\nCustomer Experience & Service Excellence\n\nDevelop and implement a clear strategy to enhance the end-to-end customer journey for delegates, sponsors, speakers, judges, and award guests.\n\nOwn the operational delivery of a high-quality customer experience before, during, and after events.\n\nAuthor and implement customer service communication plans for each event, ensuring clarity, timeliness, and a consistently high standard of service.\n\nDefine, measure, and continuously improve service standards through SLAs, feedback, and targeted performance objectives.\n\nSupplier & Venue Management\n\nLead venue procurement processes to secure appropriate venues that deliver best value, quality, and service across the annual events calendar.\n\nBuild, manage, and continuously develop strong supplier relationships to support high-quality event delivery.\n\nRegularly audit and review supplier performance, ensuring services are delivered to agreed standards and identifying opportunities for improvement or optimisation.\n\nResource Planning & Team Leadership\n\nPlan, schedule, and deploy operational resources effectively to meet delivery deadlines and maximise team efficiency.\n\nRecruit, lead, develop, and retain a high-performing event operations team, fostering accountability, capability, and engagement.\n\nSet clear expectations, objectives, and development plans to drive consistent performance and continuous improvement.\n\nOnsite Leadership & Execution\n\nTake overall responsibility for onsite operational planning and delivery, ensuring smooth execution, rapid issue resolution, and strong leadership presence.\n\nEnsure teams and suppliers are fully briefed and aligned to delivery plans, service standards, and contingency arrangements.\n\nCompliance, Risk & Safety Management\n\nEnsure full compliance with all relevant legislation, regulations, and internal policies across the events portfolio, including health & safety, insurance, and risk management.\n\nOwn and oversee risk assessments, method statements, and contingency planning to safeguard customers, teams, and the business.\n\nSkills and Experience:\n\n * Proven experience in a senior event operations role within a commercial events, publishing, or information-led business.\n\n * Strong track record of delivering complex B2B events across multiple formats, including conferences, awards, exhibitions, careers fairs, and virtual or hybrid events.\n\n * Demonstrable experience leading and developing event operations teams, including line management of teams of three or more, with a focus on performance, capability, and engagement.\n\n * Extensive experience in end-to-end event operations, including venue sourcing, supplier management, logistics, onsite delivery, and post-event evaluation.\n\n * Strong understanding of operational budgeting, forecasting, and cost control, with experience managing operational budgets and maintaining financial discipline.\n\n * Clear evidence of strategic thinking and operational planning, with the ability to design scalable processes, frameworks, and delivery models that support business growth.\n\n * Strong working knowledge of health & safety, risk management, and compliance, supported by IOSH or an equivalent recognised Health & Safety qualification.\n\n * Experience working effectively with cross-functional stakeholders including sales, marketing, editorial, and commercial teams.\n\n * Confident user of Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and experienced in working with event technology and virtual event platforms.\n\n * Organised, detail-oriented, and delivery-focused, with the ability to manage multiple events and priorities in fast-paced, deadline-driven environments.\n\nCore Competencies:\n\nOperational & Financial Management\n\nStrong capability in owning and managing operational budgets, with the ability to forecast accurately, control costs, and take decisive action to address variances while maintaining quality and service standards.\n\nCommercial Judgement & Brand Alignment\n\nCommercially aware and outcome-focused, with the ability to balance commercial objectives with brand values, customer experience, and long-term portfolio integrity.\n\nStakeholder Influence & Collaboration\n\nHighly effective at influencing and aligning senior stakeholders across multiple functions to deliver commercially successful events, often within complex or matrixed environments.\n\nLeadership, People & Capability Development\n\nProven ability to lead, motivate, mentor, and coach operational teams, creating a high-performance culture focused on accountability, development, and continuous improvement.\n\nProject Management & Delivery Excellence\n\nExceptional organisational and project management skills, with the ability to plan, coordinate, and deliver complex events against fixed deadlines, budgets, and quality benchmarks.\n\nCommunication, Credibility & Presence\n\nA first-class communicator with gravitas, authority, and influence, able to build credibility and trust at senior levels both internally and externally, including with suppliers, venues, and partners.\n\nPersonal Attributes:\n\n * Confident, autonomous, and resilient, able to take ownership of complex operational delivery and lead calmly under pressure.\n\n * Articulate and credible, with a polished presence and the ability to operate effectively at senior management level.\n\n * Strong interpersonal and relationship-building skills, building trust and collaboration across teams, stakeholders, and suppliers.\n\n * Highly organised with exceptional attention to detail, maintaining high standards across multiple events and workstreams.\n\n * Proactive and solutions-focused, bringing curiosity, sound judgement, and creativity to problem-solving and continuous improvement.\n\n * Calm, adaptable, and effective in fast-paced environments, comfortable managing competing priorities and working flexibly to meet business needs.\n\nWhat we offer\n\nLearning & Development:\n\nAt emap, we believe that employee learning and development are the key drivers of our success. To ensure continuous growth and meet the ever-changing demands of the workplace, we provide an environment that fosters continuous development for our employees.\n\nOur employees are encouraged to identify their areas of personal and professional development aligned with our strategic areas, including management development, health, safety & wellbeing, sales, events management, marketing strategy, editorial, and information technology. We have a structured framework designed to help equip our employees with the necessary knowledge, skills, and behaviours to excel in their job roles, contributing to achieving our organizational objectives.\n\nTo support our employees’ career development, we have designed specialized programs, as well as other stand-alone role-specific and generic courses, under the emap academy.\n\nBenefits: emap is part of Metropolis Group. Together we are committed to providing a happy and healthy place to work, so we offer fantastic benefits and perks to our employees.\n\n25 days of annual leave, with the option to buy or sell additional days. Pro-rata for part-time employees.\n\nOne additional day of leave per year- Celebration Day\n\nHealth plan\n\nLife assurance\n\nPrivate virtual GP access\n\nSeasonal flu jabs available at the office\n\nContinuous learning & development opportunities\n\nIn-house Excellence Awards and other innovation projects\n\nCycle-to-work scheme\n\nDiscounted gym memberships\n\nRetail discount vouchers\n\nRail season ticket loans\n\nPension scheme\n\nOne paid volunteer day per year\n\nAnnual Summer & Winter Celebrations\n\nWork from home during August\n\nIncome protection and more\n\nPrivacy: Metropolis Group respects the privacy of every person for whom we have personal data. We comply with data protection legislation such as the Data Protection Act 1998 and the General Data Protection Regulation which regulates the processing of data and ensures that your data is processed fairly and lawfully, is kept secure and only that data necessary for any processing is kept.\n\nDiversity and Inclusion: We are an equal opportunity employer and value diversity and inclusion. All applicants will be considered for employment without attention to race, age, religion or belief, pregnancy and maternity, marriage and civil partnership, sex, sexual orientation, gender identity, national origin, or disability status.\n\nHow to apply: Please submit your CV and covering letter. Due to the volume of applications, we receive, we are unable to give individual feedback at the application stage, however if you are successfully shortlisted you will be contacted within 10 working days of your application

Lead Mobile Audiologist - Surrey Reports to: Head of Audiology Location: Mobile across Surrey practices Contract Type: Full-time, Permanent Salary: £50,000 - £65,000 + £5000 car allowance per annum, Mileage covered and Incentive scheme Role Purpose The purpose of this role is to provide high-quality, patient-centred audiology care as a qualified, HCPC-registered Hearing Aid Dispenser/Audiologist, delivering thorough assessments and personalised hearing solutions across multiple clinic sites (Banstead, Purley, Croydon, Bookham and Caterham). You will use strong communication and interpersonal skills to support patients throughout their hearing-care journey, while being adaptable, proactive, and open to innovative ways of working. Above all, you will demonstrate a genuine passion for delivering excellent patient care and continuously improving service quality. Key Responsibilities • Provide effective line management for the Surrey team, approve holiday and communicating with HR and other managers for rota changes and staffing levels., • Create and manage staff rotas for the Surrey Audiology team, • Report weekly KPI's to Head of Audiology, • Be pro-active when on site, with staff training, awareness building and marketing, • Be able to build rapport with practice staff, • Carry out full hearing assessments, • Fit, programme, and verify hearing aids, • Conduct microsuction wax removal (training in this is preferred but not required), • Perform Tympanometry confidently, • Provide aftercare and ongoing patient support, • Build strong patient relationships and deliver person-centred care, • Work across different Surrey branches (driving required), • Support service development and contribute to new ideas/processes, • Ensure thorough awareness of clinical techniques and product availability, through professional journals, attending seminars, training sessions and exhibitions to assist in ensuring that knowledge, CPD points and registration is kept up-to-date. Requirements • HCPC registration, • Full UK driving licence and access to reliable car, • Ability to travel across Surrey branches Qualifications and Experience • BSc (Hons) in Audiology or Foundations Degrees for Hearing Aid Dispensers (HADs), • Tympanometry experience beneficial, • Microsuction experience beneficial Skills and Attributes • Excellent communication skills and passion for customer service., • Adaptable and comfortable working between sites., • IT skills (Word, Excel etc) and good organisational skills are also called for., • Must be enthusiastic, willing to learn new skills and able to adapt to a role that is often evolving. Rewards and Benefits • Competitive salary (dependent on experience), • Continuing education and training support, • Company pension scheme, • Incentive scheme, • Staff and family discounts, • 33 days holiday including bank holidays, • Career progression opportunities, • Team building events, • Company sick pay, • Monthly rewards scheme, • EAP scheme, • No Sunday or Bank Holiday working @INDALEX

Nuco Solutions are recruiting a confident Customer Service Team Leader to lead a busy Domestic Gas customer service team at a head office in Cheam.You’ll manage and support a team of CSOs, ensuring customers receive a fast, professional, and high-quality service across phone, email, and live chat.This is a hands-on leadership role where you’ll coach, motivate, and drive performance every day. Role and Responsibilities • Lead and support a team of Customer Service Operatives, • Handle escalated customer queries and complaints, • Drive performance and ensure KPIs are met, • Coach, train, and develop your team through 1:1s and ongoing support, • Manage rotas and ensure smooth daily operations, • Promote a positive, high-energy team culture, • Work closely with internal teams to resolve issues quickly Requirements • Previous experience in a team leader or supervisory role, • Strong communication and people management skills, • Confident coaching and developing others, • Calm, organised, and solution-focused under pressure, • Passion for delivering excellent customer service, • Able to lead by example and motivate a team Benefits • £32,183.42 starting salary, • Weekly pay (2 weeks in arrears), • 20 days holiday + Bank Holidays, • Annual leave increases after 5 years, • Training and development opportunities, • Career progression potential, • Supportive working environment, • Mental health and wellbeing support, • Cycle-to-work scheme

Mobile Commercial Tyre Fitter -Croydon Location: This position is covering Croydon & Surrounding areas. Salary: £32,000 per annum + bonus (OTE 10k+ uncapped) Excellent company benefits & van included Hours: Monday to Friday 8.00am 5.00pm, Saturdays 8.00am 12.00pm Ref: 30429 We have exciting new opportunities for a Mobile Commercial Tyre Fitter based in the local area of Croydon. This Mobile Commercial Tyre Fitter is working for the largest UK Commercial Tyre service provider with excellent progression and career opportunities. Tyre Fitter Key duties include: Fit/repair tyres including car, van, truck, agricultural, industrial and earthmover roadside & in depot Provide an exceptional customer service experience Accurately complete all relevant paperwork and electronic job sheets. Fantastic Benefits Include: Up to 50% off garage bills and 25% off products in the companys stores Discounts on everything from groceries, shopping, insurance, days out, restaurants and more Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme Financial planning support via Wagestream - access up to 30% of your salary in advance Join the Share save scheme with a 20% discount on shares Health Cash Plan to access wellbeing services and claim back healthcare costs Pension Scheme & Life Assurance Skills & Experience: REACT Licence to work safely at the roadside Possess a full, current driving licence RTRT and/or LCTT licences or equivalent Minimum 1 year experience as a Commercial Tyre Technician or similar May looked at experienced Car / Van Tyre Fitters Willing and able to work with heavy machinery and equipment in an outdoor environment. Consultant Robert Samuels Octane Recruitment MROJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter. Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. TPBN1_UKTJ

Our client has an exciting role for a Food Specifications Technologist to support the various teams and to work with the Change & Specifications Manager. This is a hybrid role, working from the office & from home. this role is 8am to 5pm, Monday to Friday. Main Duties will include: * Supporting the migration of quality contracts using Excel * Review, update and maintain product specifications * Conducting details reviews of food service specifications to ensure that they meet internal standards in terms of compliance and accuracy * Maintain the packaging database * Respond to any other technical requests and support the Change Manager on project based activities * Managing finished Product specifications (retail, brand and food service) * Submitting specifications accurately * Maintain the specifications and artwork tracker * Ensure the artwork complies with customer requirements * Maintain clear records and documentation Requirements: * Science or Technology based degree or equivalent degree or relevant experience * Excellent communication skills * Good attention to detail & ability to escalate issues to head office * We are looking for an individual with experience of dealing with one or more of the major retailers from a technical point of view. * Excellent IT skills including MS Office (Word & Excel) * Ability to escalate issues * Pro-active and excellent problem solving skills * Understanding of food

About The Role HomeServe are now recruiting for directly employed Drainage Engineers to join our team! • Location - Sutton • Full Time - 40 hours per week. T his includes some weekend, evening and bank holiday work • Salary - £34,720 - £39,310 (salary dependent upon experience). Plus a £1500 guaranteed bonus in your first year HomeServe offers an industry leading reward package to attract the best in our field: • Additional paid overtime • Fantastic pension scheme including Income Protection Cover • 33 days days annual leave (including bank holidays) with the option to buy, sell or carry over up to an additional week • Up to £2500 Smart Tech and Home Improvements salary sacrifices to shop at Ikea and Currys, spreading the cost over 12 months • Free HomeServe Cover 8 policy • Employee assistance programme looking out for you and your family • Company van with fuel card • Use of company tools, uniform and PPE • Access to our private award-winning training facility and our excellent team of field-based coaches to support your ongoing learning and development • Learning and development opportunities • Monthly breakfast meetings with your team to share best practices and keep in touch as well as monthly reviews with your line manager About the role: At HomeServe we put the customers' experience at the forefront of everything we do. As a Drainage Engineer you will undertake the maintenance and repair work of drainage systems in our customers' homes. You will provide industry leading service and help us enhance our reputation, whilst driving customer growth. About You What you must have: • HPWJ Water Ticket • Full UK Driving Licence with no more than 6 penalty points • Excellent customer service • Proactive, 'can do' attitude • Keen eye for detail and problem-solving skills At HomeServe you'll be part of an open, engaged culture where everyone has an equal voice and the opportunity to get involved, as well as make a real difference in our customers' lives. You'll work in a fun, friendly and inclusive environment where people understand the value of their contribution to our goals and are encouraged to recognise a job well done. Training & Support: To help you settle in to your career at HomeServe, you will undertake our extensive training programme. • Week 1 - You will attend our Head Office in Walsall Monday - Friday, where we will cover all things HomeServe, health and safety and provide you with your tools and equipment • Week 2 - You will be buddied up with an experienced HomeServe Drainage Engineer Where geographically appropriate we will pay for your accommodation and meal allowance for your induction. The next steps: If you believe you are who we are looking forward for then click apply now! It's our people that truly make what we do so special. As part of the HomeServe family your job will be to put our customers first and we will give you everything you need to make this happen. About Us Here at HomeServe we work hard to build an inclusive, supportive, engaging and collaborative culture that empowers all our people to do the right thing. HomeServe has got over 30 years' experience taking care of the nations' homes. From home emergency cover to one-off repairs, we're here 24/7. Whether it's plumbing, drainage, heating or electrics our home experts are ready to get the job done. TPBN1_UKTJ

Head of Commercial & Operations (UK). You are a senior operational and commercial leader with a track record of delivering meaningful transformation in SaaS, fintech, or service-led environments. You will elevate customer experience, moving from reactive delivery to a proactive, insight-led serv

Head of Product / Head of Digital Product / Senior Product Manager / Product Lead / Lead Product Manager. We've partnered with a well known brand who are looking for a Head of Product / Senior Product Manager to drive the delivery of a enterprise-wide transactional communications platform. We are pr

Our client, Brent Council, is looking for a Head of Service for their Quality & Improvement team. Office-based 2 or 3 times a week - full-time in the event of a CQC inspection. Benefits of working with Remedy.

Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast). P&L ownership, driving service & repair excellence across a large and complex service portfolio.

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Additional family cover can be arranged at a cost Employee Assistance Program What You’ll Do Prospect and develop new potential client relationships to gain new business Analyse customer needs and present UPS solutions/services. We know what it takes to lead UPS into tomorrow—people with

Develop and promote a culture of continuous improvement and continuous professional development to ensure delivery of a quality service to our customers. The Head of Economic and Social Analysis is an analytical professional, within the Policy Directorate, who is responsible for taking ownership ana

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

As Head of Business Applications & Customer Platforms, you’ll lead the teams responsible for the council’s core line‑of‑business systems, integrations, web platforms and digital channels used by residents every day. We’re looking for an experienced, pragmatic leader to take ownership of th

A leading houseware brand in London seeks an experienced Head of Consumer Care to lead a team dedicated to enhancing customer experiences across all touchpoints. This full-time position offers competitive benefits including hybrid working arrangements.

Head of Service Delivery takes accountability for day to day service delivery of JVUK IT infrastructure, Telecommunications, workstations and cloud based tools, ensuring necessary resources allocation, managing crisis where necessary, and following up on grade of service. Automation, cloud based sol

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

EAST OF ENGLAND CO-OPERATIVE SOCIETY LIMITED is looking for a Customer Service Assistant in Cess, United Kingdom. The ideal candidate will provide excellent customer service, support store operations, and help engage with the community. Competitive pay is offered along with a range of employee benef

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. A spacio

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. The s

The position offers a chance to make a significant impact and drive a culture of appreciation for supporters. An esteemed charity organization in London is seeking a Head of Individual Giving to innovate and expand fundraising efforts. Ideal candidates will have proven experience in fundraising and

Remedy Social Work is seeking a Head of Service for Brent Council's Quality & Improvement team in Greater London. The position requires a strong commitment to safeguarding and promoting the welfare of vulnerable communities.

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

Our client, Brent Council, is looking for a Head of Service for their Quality & Improvement team. Demonstrate evidence of experience improving a CQC rating in a local authority context. Remedy Social Care is a APSCo Standard agency and is committed to safeguarding and promoting the welfare of the vu

GDPR, DORA, KSA, UAE, MASA, FCA, CSSF, SEC, Central Bank of Ireland, data protection laws)* Partner closely with Risk, Compliance, Legal, and Internal Audit functions* Support operational resilience and third-party risk management programsLeadership & People Management* Lead and develop global cybe

Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Due to product innovation the b

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

A community-focused cooperative in the United Kingdom is seeking a Customer Service Assistant to support high standards of service in a busy store environment. The position offers competitive pay, discounts, and opportunities for growth through training programs. Responsibilities include assisting c

Head of Service Delivery sought to provide strategic leadership, operational management, and continuous improvement of a volunteer-run support line for the national LGBTQIA+ community. Warm, approachable leadership style with awareness of challenges facing the LGBTQIA+ community and a passion for de

This role involves leading the development and operational provision of repairs services, ensuring high standards of customer care and safety. YHG is seeking an experienced Head of Repairs and Maintenance for a fixed term of at least 18 months. YHG offers a salary of £75,000 - £85,000, 29 days ann

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. With strong understanding of digital customer journeys, segmentation, personalization techniques, omni-channel strategies, and familiarity with A/B testing methodologies. This role is based out of our Restaurant

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

A global technology services leader seeks a Head of Service Adoption in Greater London to drive client adoption strategies in technology infrastructure services. The position offers a hybrid working model and is part of a diverse and inclusive workplace.

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

Head of Customer Operations – Financial Data Vendor.

As Head of Service for the Hub, you will provide strong clinical leadership, delivering targeted therapeutic support for complex cases while overseeing referrals and therapeutic pathways within the Hub. Therapeutic Hub Head of Service. This role sits at the front line of responding to the growing me

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

Key skills include effective communication and proficiency in Microsoft Office, specifically Excel. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role. The successful candidate will support the hire desk team, manage rental admin duties, han

You will lead a borough-wide system that includes Early Years provision, Family Hubs, parenting services, youth interventions, targeted support programmes and our local offers such as Duke of Edinburgh and holiday programmes. Barnet Council embraces all forms of flexible working (including part‑ti