Head of customer service jobs in HytheCreate job alerts

Job Description Role:\t\t Restaurant & Bar Manager Reporting to:\t Events Manager Contract:\t Full-time, permanent Hours:\t\t 40 hours per week, including regular weekends and evenings Location: \t Royal Southern Yacht Club, Hamble SO31 4HB Based in the heart of the Hamble River with The Solent on our doorstep, we are one of the world’s finest yacht clubs with a sailing area to match. At The Southern we pride ourselves on our superb Clubhouse and facilities, a dedicated staff who work around the clock to make every Member and guest feel welcome, and our ability to run world class events time and time again. We are currently seeking a passionate, professional and experienced Restaurant & Bar Manager. Our Britannia Restaurant offers a white-linen service with a freshly-cooked menu curated using seasonal ingredients. Our dining room hosts 200+ guests whilst the Members’ Bar & River Room is available for more intimate private parties Reporting to the Events Manager, the Restaurant & Bar Manager plays a key role in maintaining the club’s excellent reputation for hospitality and seamless event execution, from high-profile regattas and corporate functions to club socials and intimate celebrations. You will be an Ambassador for the club, delivering a warm and personal welcome, and exceptional service to ensure a memorable dining experience. Impeccable service is paramount. We are looking for someone that will take time to get to know each of our members, to understand their preferences and anticipate their wishes. About the Role As Restaurant & Bar Manager you will take responsibility for the day to day management of a busy restaurant and bar operation. Passionate about service and standards you will work hard to make every guest and team member experience memorable. You will ensure club standards and procedures are set and adhered to, as well as legal requirements consistently followed, running the operation with the utmost efficiency. Focused, results-driven and nurturing, you will take responsibility for recruiting, training and coaching your team to deliver a first-class service whilst ensuring sales activity is monitored and reported. A typical day will include running the restaurant and bar, complying with all legal and health and safety requirements, preparing rotas and workforce planning. You will take responsibility for training, coaching and supporting your team in delivering excellent guest service whilst maximising sales opportunities. You will be instrumental in driving feedback from our guests and ensuring appropriate management reporting. Key Responsibilities • Act as the visible point of contact for members and guests, ensuring queries and feedback are discretely handled promptly and positively., • Lead, develop and motivate the restaurant and bar team to consistently deliver high standards of hospitality through excellent communication and first-class training., • Management of the restaurant and bar team, including rota planning and performance evaluation., • Oversee reservations, walk-ins and waitlists, collaborating with the Head Chef to deliver a smooth, coordinated flow of service., • Monitor and maintain standards of presentation. ambience and cleanliness throughout front-of-house areas., • Contribute to a culture of continuous improvement and exceeding members’ expectations., • Support the EventsManager in achieving financial targets through effective cost control, upselling, and efficient staffing., • Collaborate with the Events Manager and Head Chef to deliver exceptional events., • Ensure compliance with licensing, health and safety, and food hygiene regulations., • Manage stock control and ordering for the bar within budget, to meet operational requirements., • Cellar management and maintenance. About You • Proven experience in hospitality management or senior supervision within fine dining or upscale environments., • Excellent interpersonal and communication skills, with a strong passion for customer service., • Strong leadership abilities with a hands-on, supportive approach to team management., • Highly organised, calm under pressure, and capable of managing multiple priorities., • Knowledgeable about food, wine, and beverages, with an understanding of guest expectations., • Solid grasp of licensing laws, food hygiene, and health & safety requirements., • Competent in basic financial management, stock control, and cost-effective staff rostering., • Passionate about delivering exceptional guest experiences and supporting team excellence., • Friendly, confident, and caring personality with exceptional attention to detail and a guest-first mindset., • Motivational and inspiring leader who fosters development, maintains standards, and ensures consistent first-class service., • Continuously pursues excellence and aims to exceed expectations with regard to sales activity and service., • Experienced in using and programming ICR, or other recognised point of sale systems Why Join Us? • Be part of a welcoming, community-focused club with a vibrant calendar of events, • Work in a stunning waterside location, • On-site parking provided, • Join a friendly, supportive team in a historic and well-regarded organisation If you’re passionate about providing excellent service and would enjoy working in a lively and prestigious club environment, we’d love to hear from you. To apply, please send your CV and a short cover letter to: Sarah Hoare

Rockingham Partners | Head of People Performance Location: Remote with UK-wide travel (in or near Hampshire may be advantageous) Salary: £45-50k About the Role This is a unique opportunity for someone who’s had a successful career in hospitality operations or and L&D but is ready for something different. You’ll work across multiple client hotels to elevate team performance – not just through traditional training, but by developing the habits, mindset and behaviours that drive real results. This role blends hospitality expertise with human performance. You’ll help individuals and teams become better operators, stronger salespeople, and more commercially aware – while also supporting them to perform at their best personally and professionally. It’s practical, people-focused and ideal for someone who thrives on developing others and making a tangible impact across multiple businesses. The Opportunity • Lead the design and delivery of Rockingham’s Human Performance & Development offering across multiple hotel projects., • Deliver hands-on coaching and training across key areas including customer service, complaint handling, and sales performance., • Build a proactive sales culture within hotel teams, helping individuals spot opportunities and drive revenue., • Introduce teams to broader hospitality disciplines, including commercial awareness and revenue management fundamentals., • Support individuals in improving personal performance through better habits, energy management, and lifestyle choices., • Visit sites regularly to coach, mentor and motivate teams on the ground., • Work closely with internal leadership to align people development with operational and commercial goals., • Collaborate with hotel teams and owners to ensure clear, measurable improvements in performance. What We’re Looking For • Experienced hospitality professional (e.g. Hotel Manager, Operations Manager, F&B leader or L&D specialist) with a strong understanding of how hotels operate day-to-day., • A natural people person who enjoys coaching, motivating and developing others., • Commercially aware, with the ability to link training and development to business outcomes., • Positive, energetic and engaging, with the ability to influence at all levels., • Strong organisational skills and comfortable managing multiple projects at pace., • An interest in personal development and human performance, and how it translates into better workplace results., • Happy to travel and adapt to different environments. Why Join Us You’ll work directly with senior leadership, have variety every week, and play a key role in shaping a new and exciting service offering within Rockingham Partners. This is an opportunity to move beyond traditional operations and help redefine how people performance drives success in hospitality. Rockingham are independent hotel performance experts. We work with hospitality owners and investors to uncover hidden value and transform underperforming assets into thriving, financeable businesses. Our work blends deep financial expertise with real operational insight. We don’t sit in the background – we roll up our sleeves, work alongside our clients, and build the systems and disciplines that unlock growth. We also believe in self-development and balance. From high-performance coaching to physical fitness and mental wellbeing, our culture is about bringing out the best in ourselves – so we can bring out the best in others. How to Apply Send your CV and a short covering note to . Tell us why this role excites you, and one thing you’ve done recently to grow – professionally or personally.

Head of Service Operations (Service & Repairs). You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (London & Southeast).

Overview Due to growth we are currently for a Solar PV Electrician on behalf of a multi award-winning renewable energy company. They are a fast-growing company who are very well established in the renewable energy field. Established over 15 years, they have designed and installed thousands of residential and commercial energy systems including solar panels, battery storage, heat pumps, electric vehicle charging points and LED lighting. Their head office is based in Southampton but their services cover Hampshire, Dorset, Wiltshire, Berkshire, Surrey, West Sussex, Cambridgeshire, Hertfordshire, Bedfordshire, and Buckinghamshire. They currently employ around 40 staff members, and they invest in and looks after their people. We are looking for an electrician who is self-motivated, and able to work on their own as well as with others, and who wants to join an exciting, entrepreneurial company for the long-term. Typical work activities include working with Solar PV, Battery Storage and EV Chargers. The right candidate must have excellent customer service skills, both in the commercial and domestic sectors. High standards of workmanship are essential. This is a permanent position paying £43k - £50k per annum depending on experience. You will also be provided with a company vehicle, iPad, pension, health insurance, training and development opportunities, 25 days annual leave plus bank holidays etc. Ideally we are looking for candidates within a reasonable distance to Southampton as you would be required to travel to their office to pick up parts and materials. The role is working Monday to Friday. You are typically expected to arrive on site for 8am and finish by 4pm however if you finish your work before then you can have an early finish. Note:- Apex Resourcing Solutions are acting as an Employment Agency

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Additional family cover can be arranged at a cost Employee Assistance Program What You’ll Do Prospect and develop new potential client relationships to gain new business Analyse customer needs and present UPS solutions/services. Job Description: Job Summary Your role is to develop and

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Optiml is revolutionizing real estate with our Real Estate Decision Intelligence (REDI) software—a new class of decis

We are seeking a Global Head of Customer Support to lead, harmonize, and scale a world‑class, multi‑tier customer support organization across Enterprise and SMB segments for a multi‑product SaaS portfolio. Operating at the intersection of Customer Success, Product, Engineering, Revenue, and Op

Maintain effective working relationships with key customers and framework partners, supporting professional communication and issue resolution. Our client is a well-established operational services company delivering specialist pipeline engineering, gas and water network services across the UK. If y

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

We are seeking a Head of Service Design and Business Analysis to lead these capabilities. As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. Head Service Design and Business Analysis G15 (1).

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. Benefits include competitive salary, stock options, and 25 days of leave plus public holidays. The role involves managing a high-performing, distributed team, ensuring a seamless cust

The Government Recruitment Service is seeking a Deputy Head of External Affairs to develop and implement a transformative external affairs strategy.

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. The ideal candidate should have strong leadership skills, experience in man

Proven record of leading Customer Experience in a customer‑facing organisation. Partner with Digital and Technology teams to share insight and customer feedback, ensuring customer needs are understood, challenged and represented at every stage. Range of reductions and offers from leading retailers

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

A leading global financial institution is seeking a Global Head of Customer Acquisition and Onboarding to drive customer engagement through innovative strategies. The successful candidate should possess a deep understanding of customer acquisition, digital banking technologies, and have the ability

A leading educational institution in Bedford seeks two experienced Heads of School to provide strategic leadership across various curriculum areas, including Creative Industries and Service Industries.

This role involves leading the development and operational provision of repairs services, ensuring high standards of customer care and safety. YHG is seeking an experienced Head of Repairs and Maintenance for a fixed term of at least 18 months. YHG offers a salary of £75,000 - £85,000, 29 days ann

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. Work with Media & Affiliate agencies to define and execute the digital media strategy, growing active customers and driving more customers to the website & app. This role is based out of our Restaurant Support Ce

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

Remedy Social Work is seeking a Head of Service for Brent Council's Quality & Improvement team in Greater London. The position requires a strong commitment to safeguarding and promoting the welfare of vulnerable communities.

A leading financial data vendor in Greater London is seeking a Head of Customer Operations to oversee client-facing operations, sales support, and technical teams. This role offers an exciting opportunity to influence both people leadership and operational strategy.

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. This role involves managing both in-house and outsourced operations, ensuring exceptional service delivery, and championing operational excellen

A well-established finance organization is seeking a Head of Service Charge to lead the service charge accounting function. Suitable for qualified finance professionals with a strong leadership background, the position emphasizes a customer-centric approach and collaboration with operational teams f

House of Marbles is looking for a motivated individual to join our Trade Sales team as a Customer Service Advisor. Reporting to the Customer Service and Systems Manager, this role has a range of varied, administration-focused responsibilities. We're looking for someone to provide essential support t

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

Prospectus is excited to be partnering with our client in their search for a new Head of Service Delivery with a passion for volunteer leadership and a knowledge of digital platforms for support lines. Day‑to‑day management of enquiries, support volunteer well‑being, and lead initiatives to im

A healthcare technology firm is seeking a Customer Success Lead who will oversee the onboarding and implementation of their platform in hospitals. The ideal candidate has extensive experience in customer success, preferably in a SaaS environment, and enjoys working closely with healthcare teams. The

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

A remote team of Customer Success Managers - coaching, developing, and holding the bar high. Reporting on CSAT, response times, save rate, churn, and subscriber lifetime value to the Head of CRM. Have managed a remote team of Customer Success Managers or similar.

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment. If you’ve also worked in the following roles, we’d also like to hear from you: Fro

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

A leading ERP solutions provider is seeking a Head of Customer Support to oversee commercial relationships across strategic accounts. This role involves managing service levels and customer expectations while ensuring operational excellence in a remote setting. This position focuses on customer rete

House of Marbles in Teignbridge is seeking a motivated individual for the role of Customer Service Advisor within their Trade Sales team. The position involves processing customer orders, managing communications, and providing essential support to the sales team while maintaining high customer servi

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

TeamViewer is looking for a Global Head of Customer Support in Greater London to lead a multi-tier customer support organization. Candidates should have 10–15 years of experience in SaaS customer support, with proven success in improving CSAT and SLA metrics. The position offers a hybrid work mode

This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This position is cri

This is the context in which we are seeking an exceptional leader to join us as Head of Service for School Organisation. Bedford Borough Council is unable to offer visa sponsorship for this role. Bucking national trends, pupil numbers are rising, and with Universal Studios coming to the region, Bedf

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone. You are here: Home / News / News / RAF Benevolent Fund – Head

As Deputy Head of Service, you will play a pivotal role in bridging strategic leadership and operational delivery. Support and deputise for the Head of Service. Alongside the Head of Service line manage and develop a skilled, education team.

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. This role offers a dynamic opportunity in a competitive retail environment.

The Assistant Head of Service for Assessment, Intervention and Planning will play a key role in supporting Barnet’s delivery of the Children’s Social Care Reforms and the development of an integrated Family Help model. Working collaboratively with the Head of Service and other senior leaders, th