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Head of customer service jobs in MitchamCrear alertas

  • Butcher Manager
    Butcher Manager
    hace 8 días
    £13–£15 por hora
    Jornada completa
    Morden

    We are looking for a motivated, experienced and hands-on Butcher’s Shop Manager to lead day-to-day operations at The Meat Stop, a growing butcher shop with a strong reputation for quality, service and innovation. This is an excellent opportunity for someone who is confident in both butchery and management, and who can drive the business forward. Key Responsibilities Butchery & Product Quality Carry out skilled butchery: cutting, trimming, deboning and preparing meats to shop standards. Maintain high levels of quality control, product display and stock rotation. Ensure all food safety, hygiene and HACCP procedures are followed. Shop Operations Oversee daily shop opening, closing, cleanliness and organisation. Manage stock levels, place supplier orders and reduce waste. Handle cashing up, EPOS entries and daily reporting. Team Leadership Supervise and support staff, including training, rota planning and performance management. Maintain a positive, efficient working environment. Lead by example with strong customer service and professional standards. Customer Service Greet and assist customers, handle special requests, and manage complaints professionally. Support in building strong customer relationships and improving overall shop experience. Compliance & Safety Ensure compliance with UK food safety legislation, allergens, hygiene and record-keeping. Maintain accurate documentation: temperature logs, cleaning schedules, HACCP checks, and deliveries. ✅ Requirements Minimum 2–3 years’ experience in butchery (shop or commercial). Previous supervisory or management experience (preferred). Strong knowledge of meat cuts, preparation and portioning. Good understanding of food safety standards and HACCP. Organised, reliable, and able to work independently. Strong communication and customer-facing skills.

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  • Hair Stylist
    Hair Stylist
    hace 11 días
    Jornada completa
    London

    We are a dynamic and creative salon located in the heart of Parsons Green,50m away from the train station , known for delivering high-quality, personalized services to our clients. Our team is passionate about the latest trends, exceptional customer service, and creating a warm and welcoming environment. We are seeking an experienced and talented Senior Stylist to join our growing team. The ideal candidate will be creative, professional, and have a keen eye for current styles and trends. You will lead consultations, deliver top-notch hair services, and help with everyday tasks. • Provide exceptional hair styling, cutting, and coloring services to clients, • Lead client consultations to understand their needs and recommend suitable styles, • Keep up-to-date with the latest trends and techniques in hairdressing, • Ensure high levels of customer satisfaction and maintain lasting client relationships, • Contribute to a positive and collaborative salon environment Requirements: • Minimum of 5 years of experience as a hairstylist, • Proven expertise in cutting, coloring, and styling, • Excellent communication and customer service skills, • Passionate about the latest trends and industry techniques, • Ability to work well in a team environment What We Offer: • Competitive salary with commission opportunities or work self employed with percentage ., • Ongoing training and development opportunities, • A creative, friendly, and supportive working If that is you, please us for this fantastic opportunity.

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  • Shift Leader
    Shift Leader
    hace 11 días
    £12.21–£13 por hora
    Jornada completa
    Croydon

    Full job description Who is Taco Bell? Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc. which includes Pizza Hut and KFC. Founded on innovation and passion with Glen Bell bringing tacos to the masses in a world of hot dog and hamburger stands in 1962, today we have nearly 7000 restaurants in the United States and over 400 restaurants in 27 countries outside of the United States. The future holds 2,000 more restaurants across the globe within the next decade. It's easy to see we’re in the business of making tacos, but at heart, we’re a business that’s fueled by the energy and passion of people serving people. About the Job Reporting to the Restaurant General Manager (RGM), a Shift Manager runs great shifts in a self-sufficient manner. This role takes ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant team in culture building, best practices, and day to day functioning requirements of the restaurant. A Shift Manager maintains the mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times. The Day-to-Day: Developing people Provide regular feedback to the RGM on the performance of Team Members Provide ongoing constructive and complimentary feedback to Team Members Actively participate in the training of Team Members Handle conflicts constructively and work with RGM to achieve resolution Ensure consistent customer satisfaction Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s) Personally demonstrate that customer needs are the highest priority Ensure food safety, quality, and accuracy of orders Resolve customer complaints quickly while maintaining positive customer relations Act Like an Owner Assist profit & Loss management by following cash control/security procedures, maintaining inventory and Managing labour Oversee proper product preparation, rotation, portioning, cooking, and holding time Assist the RGM with facility maintenance and ensure health and safety standards are followed at all times Shift Leader - Taco Bell We are looking for a dedicated Shift Leader to join our team in the Restaurant operations department. As a Shift Leader, you will play a crucial role in ensuring the smooth operation of our Taco Bell location. Oversee and coordinate daily shift operations Train and supervise team members Ensure excellent customer service Manage inventory and stock levels Maintain a clean and organized work environment If you are a motivated individual with a passion for the food industry and leadership skills, we would love to have you on board as our Shift Leader at Taco Bell. Is This You? Dynamic, energetic, and positive leader, a self-starter, proactively driven to get things done Customer-first mindset Strong interpersonal skills Dedicated to leading a team that strives for excellence Why Taco Bell? We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más! We are about more than just building restaurants — we connect with our fans through their passions including sports, gaming, and music We know that employees want a company they can live and grow with; they crave a unique culture that fosters creativity and encourages pursuit of passion, and they look for opportunities to take risks, develop skills and learn in ways that fit their lifestyle We foster a culture of authenticity for you to feel at home with the Taco Bell family!

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  • Assistant Restaurant Manager
    Assistant Restaurant Manager
    hace 1 mes
    £32000–£38000 anual
    Jornada completa
    London

    La Mia Mamma & Made in Italy are seeking for an experienced Assistant Manager who can lead our team and deliver an exceptional service to our guests in La Mia Mamma and Made in Italy Restaurants portfolio. You will report directly to the restaurant manager. La Mia Mamma is a restaurant with a unique concept, where Italian mammas are "imported" from Italy to Chelsea and Notting Hill to cook traditional recipes handed down from generations, whereas Made in Italy is famous for its Italian pizza and genuine Italian ambience and authentic Italian food. What we offer: • Competitive salary, full time position., • Staff discounts., • Great working environment., • Career development opportunities., • Meals at work. The roles should meet the following: • Service-focused and cost-conscious with expertise in front- and back-of-house operations to establish a welcoming and energetic dining atmosphere., • Excels at increasing check averages through strategic up-selling of food and alcohol., • Adept in all facets of operations to include food quality and presentation, safety and sanitation compliance, budget administration, and inventory management., • Outstanding interpersonal talents, fluent in English., • Assist the restaurant manager with evaluations, staff coaching, recruitment and training. Key skills: • Excellent customer service, • Commercial awareness, • Excellent interpersonal communication, • Problem-solving, • Highly organized, • Great team player, • Positive attitude, • You're eligible to work in the UK

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  • Head Waiter / Waitress
    Head Waiter / Waitress
    hace 1 mes
    £15–£18 por hora
    Jornada completa
    London

    Head Waiter at Marta Restaurant, Chelsea About Us: Marta Pizza Restaurant is new opening but already known for its authentic Italian-Romana cuisine, served with warmth and professionalism in a welcoming atmosphere. Located in Chelsea, we are a vibrant and highly-rated restaurant that brings a true taste of Rome to London. Our menu boasts classic pizzas and a curated selection of wines, making Marta Pizza a favourite for casual dining and special occasions alike. Who We’re Looking For We are seeking an experienced and dynamic Head Waiter to lead by example in our small team. You will be someone who: Thrives in a fast-paced, fun environment. Has a passion for delivering exceptional customer service. Takes initiative and loves engaging with people. Brings leadership skills to motivate team by leading by example. What We Offer: Flexible working hours to suit your lifestyle. A fun and supportive team environment. Delicious staff meals traditional Romana pizza, on every shift. 50% staff discount on our menu. A competitive salary that rewards your expertise. Responsibilities: Overseeing daily service operations to ensure excellence. Training and mentoring other staff to maintain high standards of service and cleanliness. Engaging with guests to enhance their dining experience. If you’re a people-person with a love for Italian food and a positive attitude we’d love to hear from you!

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  • Chef
    Chef
    hace 9 días
    £13–£16 por hora
    Jornada completa
    London

    We are looking for exceptional Chef to join our family! The Role of a Chef is simple… to manage the kitchen and its staff and create unforgettable food experiences for our valued customers! part time hours, from £13,00 to £15,00 per hour plus service charge flexible rota. Immediate start Strong experience required, training provided. Responsibilities: Prepare exceptional food according to customer specifications. Adhere to food safety protocols. Maintain a clean and organised work area. Operate kitchen equipment safely and efficiently. Ensure that all ingredients are fresh and properly stored. Monitor food temperatures to ensure quality. Follow recipes and adjust ingredients as needed. Communicate with customers regarding orders. Our ideal candidate will be: An experienced Head Chef Have broad knowledge of H&S and Food Hygiene Enthusiastic and passionate about food, and Italian food/fresh pizza in particular Able to manage staff Able to work well under pressure Smartly presented and professional in approach Positive with a can-do attitude Respectful to co-workers and customers Self-motivated to learn Punctual A good planner and organiser Great at communication Able to problem solve and has sound judgement Cinquecento Employee Benefits: Cinquecento 25% family dining discount Free pizza/meals for each full shift worked Wage Stream financial wellbeing services - including Pay and Spend tracking, Flexible Pay, Automated Building and Financial Coaching Performance related bonuses (non-contractual) Tronc/Gratuities Pension scheme (subject to eligibility) Full training and certification on health and safety, food courses and wines Opportunity to learn about traditional Italian cuisine Career Development

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  • Courier, South London
    Courier, South London
    hace 27 días
    £18 por hora
    Jornada parcial
    London

    Aya is the delivery app bringing African & Caribbean groceries straight from trusted local markets to doorsteps across London. From plantains and Maggi to Milo and shea butter, we help people reconnect with home — simply, reliably, and with pride. We’re looking for a Courier Lead for South London to own deliveries in the area and help us build a reliable, high-quality experience from day one. This role is more than just delivery. You’ll be our on-the-ground lead in South London, representing Aya with customers and markets, helping runs go smoothly, and setting the standard for future couriers as we grow. Your role (South London Lead) As the South London Courier Lead, you’ll: • Shop and pack grocery orders directly from African & Caribbean markets, • Lead deliveries across South London (primary coverage area), • Be the main point person for South-side routes, reliability, and execution, • Communicate clearly with customers and Aya’s ops team during each shift, • Flag issues early (store closures, out-of-stock items, delays, routing challenges), • Handle items with care, accuracy, and pride, • Represent Aya’s values of professionalism, warmth, and cultural authenticity You’re not just delivering — you’re helping us prove this model works in South London. Shift details 🕓 Shift window: 4:15 PM – 7:15 PM 💷 Base pay: £18/hour 🧾 Guaranteed minimum: £75–£80 per shift (you’re paid even if volume is light) 🚴‍♀️ Our ideal candidate has a: motorcycle or e-bike As our South London lead, consistency matters more than volume — we’re building reliability first. Who we’re looking for ✅ Based in or very familiar with South London ✅ Comfortable navigating areas like Brixton, Peckham ✅ Reliable, punctual, and highly organized ✅ Friendly, professional, and customer-first ✅ Proud of your roots and excited to serve the community ✅ Confident using mobile apps for routing, messaging, and delivery updates ✅ Comfortable taking light ownership and responsibility for your zone Bonuses & recognition ✨ Monthly reliability bonus: £50–£100 for 100% on-time delivery 🌟 Spot bonuses (£10–£20) for exceptional service, accuracy, or customer praise 🛍️ Aya-branded gear 📈 Opportunity to grow into expanded responsibility as we scale South London Requirements • Legal right to work in the UK, • Access to a bike, e-bike, scooter, or car, • Availability for weekday and/or weekend shifts (4:15–7:15 PM), • Strong communication and attention to detail Why join Aya? ✨ You’re not “just a courier” — you’re helping build something meaningful ✨ Work rooted in culture, community, and pride ✨ Be part of a small, ambitious team shaping the future of African & Caribbean commerce ✨ Real opportunity to grow as Aya expands across London

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  • Restaurant Supervisor
    Restaurant Supervisor
    hace 2 meses
    £13–£15 por hora
    Jornada completa
    London

    La Mia Mamma is looking for an experienced and passionate Restaurant Supervisor to join our growing team. You will support the Restaurant Manager in leading the front-of-house team, ensuring smooth daily operations, and delivering an exceptional guest experience across our restaurants. La Mia Mamma is more than just a restaurant – it’s a celebration of authentic Italian cuisine. Each season, we welcome real Italian mammas from different regions of Italy to cook their traditional dishes and share their stories with our guests. The position is open at our restaurant in Chelsea: 257 Kings Road, SW3 5EL. . What We’re Looking For • At least 2 years of experience in a similar supervisory role within the hospitality industry, • Strong leadership and communication skills, • A genuine passion for Italian food and culture, • A proactive, hands-on attitude with a guest-first mindset, • Solid knowledge of London’s vibrant restaurant scene and customer expectations, • Ability to support the team, manage shifts, and handle customer feedback professionally, • Fluent English (Italian is a plus!) Your Key Responsibilities • Support the Restaurant Manager with daily operations, • Lead and motivate the front-of-house team, • Deliver consistent, high-quality service to ensure a memorable dining experience, • Train and mentor new team members, • Monitor staff performance and ensure company standards are met, • Assist in managing reservations, floor plans, and guest satisfaction, • Help drive team morale and a positive workplace culture What We Offer • Competitive salary, based on your experience, • Minimum 28 days of paid holiday, • Training and ongoing support to help you grow, • A dynamic, multicultural work environment, • The opportunity to be part of a unique and authentic Italian dining concept

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  • Courier, North London
    Courier, North London
    hace 1 mes
    £18 por hora
    Jornada parcial
    London

    Aya is the delivery app bringing African & Caribbean groceries straight from trusted local markets to doorsteps across London. From plantains and Maggi to Milo and shea butter, we help people reconnect with home — simply, reliably, and with pride. We’re looking for a Courier Lead for North London to own deliveries in the area and help us build a reliable, high-quality experience from day one. This role is more than just delivery. You’ll be our on-the-ground lead in North London, representing Aya with customers and markets, helping runs go smoothly, and setting the standard for future couriers as we grow. Your role (North London Lead) As the North London Courier Lead, you’ll: • Shop and pack grocery orders directly from African & Caribbean markets, • Lead deliveries across North London (primary coverage area), • Be the main point person for North-side routes, reliability, and execution, • Communicate clearly with customers and Aya’s ops team during each shift, • Flag issues early (store closures, out-of-stock items, delays, routing challenges), • Handle items with care, accuracy, and pride, • Represent Aya’s values of professionalism, warmth, and cultural authenticity You’re not just delivering — you’re helping us prove this model works in North London. Shift details 🕓 Shift window: 4:15 PM – 7:15 PM 💷 Base pay: £18/hour 🧾 Guaranteed minimum: £75–£80 per shift (you’re paid even if volume is light) 🚴‍♀️ Our ideal candidate has a: motorcycle or e-bike As our North London lead, consistency matters more than volume — we’re building reliability first. Who we’re looking for ✅ Based in or very familiar with North London ✅ Comfortable navigating areas like Tottenham, Palmers Green, Wood Green, Edmonton, or nearby ✅ Reliable, punctual, and highly organized ✅ Friendly, professional, and customer-first ✅ Proud of your roots and excited to serve the community ✅ Confident using mobile apps for routing, messaging, and delivery updates ✅ Comfortable taking light ownership and responsibility for your zone Bonuses & recognition ✨ Monthly reliability bonus: £50–£100 for 100% on-time delivery 🌟 Spot bonuses (£10–£20) for exceptional service, accuracy, or customer praise 🛍️ Aya-branded gear 📈 Opportunity to grow into expanded responsibility as we scale North London Requirements • Legal right to work in the UK, • Access to a bike, e-bike, scooter, or car, • Availability for weekday and/or weekend shifts (4:15–7:15 PM), • Strong communication and attention to detail Why join Aya? ✨ You’re not “just a courier” — you’re helping build something meaningful ✨ Work rooted in culture, community, and pride ✨ Be part of a small, ambitious team shaping the future of African & Caribbean commerce ✨ Real opportunity to grow as Aya expands across London

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  • Assistant Manager
    Assistant Manager
    hace 2 meses
    £36000–£38000 anual
    Jornada completa
    London

    Job Title: Assistant Manager Location: Chelsea, London Job Type: Full-Time Reporting To: General Manager Job Summary: Be part of something exciting! We are seeking a motivated and experienced Assistant Manager to join us for the launch of our brand-new pub in the heart of Chelsea. This is a unique opportunity to play a pivotal role in establishing a fresh, vibrant pub that combines exceptional food, drink, and service with a welcoming and lively atmosphere. You’ll work closely with the General Manager to set up operations, recruit and train a stellar team, and ensure a successful launch and ongoing success. Key Responsibilities: - Pre-Opening Preparation: Assist in setting up the pub for opening, including staff recruitment, training, and onboarding. Help design workflows, operational systems, and service standards. - Customer Experience: Deliver an exceptional guest experience by ensuring high standards of hospitality and service from day one. - Team Leadership: Help build and lead a high-performing, enthusiastic team. Motivate staff to deliver excellence and foster a positive work culture. - Launch Support: Assist the General Manager in coordinating the grand opening and initial promotional campaigns to establish the pub as a key destination in Chelsea. - Operational Oversight: Oversee day-to-day operations, ensuring smooth service and that all areas of the business run efficiently. - Stock Management: Manage stock levels, supplier relationships, and inventory controls to ensure quality and minimize waste. - Compliance: Ensure compliance with all licensing, food hygiene, and health and safety regulations. - Financial Management: Monitor budgets, control costs, and track sales to meet revenue goals. - Problem Solving: Handle customer feedback and operational challenges effectively to ensure a seamless guest experience.multitasking, and attention to detail. - Problem-Solving: Calm under pressure with strong decision-making skills. - Compliance Knowledge: Understanding of licensing laws, food hygiene standards, and health and safety regulations. - Personal Traits: Proactive, hands-on, and enthusiastic about taking on new challenges. Why Join Us? - Be Part of a New Chapter: A rare opportunity to help shape the identity and success of a new pub from the ground up. - Dynamic Team Environment: Work with a supportive and ambitious team. - Career Growth: Grow with us as we establish our presence in Chelsea and beyond. - Competitive Package: Enjoy a competitive salary, benefits, and the chance to be part of an exciting launch. If you’re excited about this opportunity to help launch a new pub and make your mark in Chelsea, we’d love to hear from you! We can’t wait to meet you and start this exciting journey together!

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