Head of customer service jobs in Didcot - Page 5Create job alerts

Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

The role offers the chance to shape the future direction of the team while maintaining a hands-on caseload of high-quality work. Service Care Solutions is working with a long-standing and highly regarded law firm, based in. Lead and oversee a team of 10 Private Client solicitors.

Head of Existing Customer Analytics – Financial Services. As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer

Trade Recruit is seeking a Head of Customer Service to lead and develop a high-performance team in Peterborough. This full-time office-based role involves overseeing the end-to-end customer journey, ensuring excellent service delivery, driving retention, and maximizing customer lifetime value. A sal

WeAreTechWomen is seeking a Head of Customer Engineering to lead teams delivering cloud transformation outcomes for customers. The role emphasizes customer engagement, strategic planning, and thought leadership within the Google Cloud environment, targeting businesses and government agencies.

As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Head of Service Desk – Microsoft Partner (Up to £70K DOE). Oversee day-to-day operations of the Service Desk, ensuring consistent SLA adherence and outstandin

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. Build strong relationships with peers (Service Delivery, Infrastructure, Cyber) and treat the offshore partner as an integrated strategic partner, including twice-yearly site visits. Glob

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Meaningful, fulfilling and engaging work that has an immediate positive impact on tens of thousands of students and the potential to impac

We're partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience, a

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

HubBox, based in Greater London, is seeking a Head of Customer Success to lead and grow its Customer Success team. This role is pivotal in shaping customer engagement strategies and ensuring customer satisfaction. HubBox offers 25 days of holiday per year, enhanced parental leave, and a collaborativ

A regional leadership firm based in Huntingdon is seeking a Head of Aftersales to lead strategy and operations across Cambridgeshire and Peterborough. The role involves developing aftersales strategies, managing a team, and ensuring customer satisfaction while overseeing service delivery. Candidates

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. Established SaaS

Jobgether is seeking a Head of Service Design to lead the design strategy across digital platforms in the United Kingdom. Candidates should have 10-12 years of relevant experience, including significant leadership experience. Benefits include a competitive salary of £85,000, fully remote working, a

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

Catch22 is seeking a Deputy Head of Service for their Offender Management Unit in HMP Thameside, London. This permanent role involves overseeing operational delivery, ensuring performance standards, and managing a team of coordinators. Catch22 offers a full-time position with a focus on improving li

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. Customer Service Volunteer (Front of house /till). Be the Friendly Face of Our Shop: Become a Cu

The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Exp

Check and validate records using a range of databases and systems to ensure accuracy of customer and service management information. Serve as a good team player, working with a diverse range of customers and volunteers, delivering day‑to‑day library service, and acting as an ambassador for excel

You will lead a borough-wide system that includes Early Years provision, Family Hubs, parenting services, youth interventions, targeted support programmes and our local offers such as Duke of Edinburgh and holiday programmes. You will play a key leadership role ensuring a seamless, holistic, and tim

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions.

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. This critical role blends human-centric service with AI, ensuring that each interaction is handled with empa

Our vision is to power and empower millions of businesses with our software. Act as the Voice of the Customer to the Product team to influence the roadmap. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. If not, most people find him incredibly helpful with their job search, an

Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. The role offers a competitive salary of £72,252 and various employee benefits. This permanent full-time role focuses on creating a customer-centric culture while managing store performance a

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role offers the chance to influence commercial strategies, manage outsourced teams, and leverage AI tooling. The ideal candidate will have strong experie

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. Benefits include competitive salary, stock options, and 25 days of leave plus public holidays. The role involves managing a high-performing, distributed team, ensuring a seamless cust

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

A leading global insurance services provider is seeking a Head of Service Operations to lead their multi-site Client Services function in the London Market. Ideal candidates will have senior leadership experience in Insurance Client Service delivery and an engaging, data-driven leadership style.

Maintain effective working relationships with key customers and framework partners, supporting professional communication and issue resolution. Our client is a well-established operational services company delivering specialist pipeline engineering, gas and water network services across the UK. If y

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. You will lead the marketing strategy to deepen customer engagement, overseeing a high-performing team and aligning cross-functional efforts. The ideal

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,

This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. You will develop a customer-focused culture and manage the retail portfolio

Head of Service Operations London Market. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service issues. What's In It For You as Head of Service Operati

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

As the Head of Service for Safeguarding and Quality Assurance you will have lead responsibility for our workforce development and improvement agenda, quality assurance framework, and leading our independent chairs to effectively support practice and ensure the best outcomes for children and young pe

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf