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Service Care Solutions are recruiting on behalf of a local authority based in the Essex region who are seeking a Head of Legal Services on a permanent basis. Lead and oversee the council’s Legal Services function, ensuring the delivery of high-quality, commercially focused legal advice across a br

The role will lead a major UK & Ireland service division, with responsibility for field service, service supervision, aftersales support, customer satisfaction, service performance, operational efficiency, and the continued development of a high-performing team. The successful candidate will be some

The role offers the chance to shape the future direction of the team while maintaining a hands-on caseload of high-quality work. Service Care Solutions is working with a long-standing and highly regarded law firm, based in. Lead and oversee a team of 10 Private Client solicitors.

Head of Finance – Shropshire Fire & Rescue Service. Shropshire Fire and Rescue Service is seeking an experienced, forward‑thinking, and strategically minded Head of Finance to lead our Finance, Pensions and Procurement functions. This is an exciting opportunity to play a key role in shaping the

A leading beauty retailer based in Greater London is seeking a Head of Education & Service to oversee product training and service education. This role involves strategic leadership in training delivery, development of the Learning Management System, and collaboration across teams.

Come and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated t

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Externally, you’ll manage senior client stakeholders — from Heads of Fund Management to operational users such as F

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

This hands-on role involves managing a small team, ensuring exceptional customer service, and maintaining visual standards. Responsibilities include overseeing stock, supplier orders, and the layout of the indoor space. Competitive pay of £28,000 to £29,000 annually.

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. At Har

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high-profile servi

A leading operational services company is seeking an experienced Head of Service Delivery to oversee operational teams and ensure efficient project delivery across the UK. The ideal candidate will have a robust background in utilities, particularly in gas or water services, and a proven track record

Strong track record of leadership within children’s services and a senior level experience of successfully implementing large‑scale projects, experience of developing or implementing large‑scale service improvement or transformation programmes. Be fully responsible for all aspects of service d

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the delivery of training, support

You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations (Service & Repairs). Head of Service Operations (London & Southeast).

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. The service is designed to streamline the end-to-end process of tax form collection, validation, and filing for Qualified Intermediary (QI) and Non-Qualified Intermediary (NQI) customer firms. As such, the succes

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. Reporting to the Managing Director, the post-holder will act as the Business Unit's Custom

We’re looking for a data driven, customer centric Head of Digital & Customer Loyalty. This role is based out of our Restaurant Support Centre in Central London, a minimum of 2 days per week in the RSC is required. With strong understanding of digital customer journeys, segmentation, personalizatio

We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery. This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business

We are looking for a Head of IT Service Management to lead end-to-end service management across IT, logistics, fulfilment, and customer operations - owning major incident response, service performance, and continuous improvement at scale. Proven experience in a Head of IT Service Management / Servic

Ideally working in a customer service role, with at least 12 months’ experience of customer service within a digital retailing environment. Achieve and sustain a high standard of response times and response rates, improving customer satisfaction and reducing occurrences of re-contact. Identify and

The role of the IPR department is to ensure communication and liaison with Head Office (HO) in Tokyo, for both Bank and Securities, as well as accountability for EMEA Technology wide reporting, management of resourcing processes, management of asset processes and administration of wider planning pro

Harken Search is seeking a Head of Customer Care for a 5* PLC housebuilder to lead the national Customer Care function. This role involves ensuring high-quality customer experience, particularly focused on remediation of legacy projects. The successful candidate will have a strong background in cons

Recruit4Mum is searching for a Director of Leaseholder Services to provide strategic and operational leadership for national leaseholder services across the UK. This role will focus on compliance, financial accountability, and improving customer satisfaction within a portfolio of approximately 20,00

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

A leading employee experience platform is seeking a Head of Support to lead their global support function. Competitive salary, stock options, and generous leave are part of the offer, alongside a strong team culture and meaningful work. This role requires significant SaaS support experience, team ma

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Working closely with Sales, Marketing, Service De

Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position based in the UK, offering a supportive work environment and a range of perks including work from home flexibility. A next-generation ecomme

Sainsbury's is seeking a Head of Value to lead the design and evolution of value frameworks and propositions, ensuring customer value aligns with commercial objectives. This role offers a dynamic opportunity in a competitive retail environment.

IG Group is looking for a Head of AI Operations to lead their AI-driven automation efforts in client servicing. This role involves the design and execution of AI-powered solutions, requiring hands-on expertise with conversational AI platforms. The successful candidate will guide a team while influen

Working as a Front Desk / Front of House Hotel Receptionist you will support communication across departments, promote hotel services and help maintain a well‑organised and professional front office environment. If you’ve also worked in the following roles, we’d also like to hear from you: Fro

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Provide information to customers on the availability of or use of Council services in accordance with Council procedures. Serve as a good team player, working with a diverse range of customers and volunteers, delivering day‑to‑day library service, and acting as an ambassador for excellent custom

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

You will lead a borough-wide system that includes Early Years provision, Family Hubs, parenting services, youth interventions, targeted support programmes and our local offers such as Duke of Edinburgh and holiday programmes. Barnet Council embraces all forms of flexible working (including part‑ti

What's In It For You as Head of Service Operations. Head of Service Operations London Market. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service iss

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions.

Sunbelt Rentals UK & Ireland is looking for a Head of Customer Success to lead their contact center, focusing on strategic direction, operational execution, and customer journey optimization. This critical role blends human-centric service with AI, ensuring that each interaction is handled with empa

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

Our vision is to power and empower millions of businesses with our software. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. Act as the Voice of the Customer to the Product team to influence the roadmap.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

A leading educational technology company in Greater London is seeking a Head of Customer Success to enhance customer outcomes. The ideal candidate has over 5 years in customer success roles, strong analytical abilities, and a proven track record of building high-performing teams. This position suppo

As the Head of Service for Safeguarding and Quality Assurance you will have lead responsibility for our workforce development and improvement agenda, quality assurance framework, and leading our independent chairs to effectively support practice and ensure the best outcomes for children and young pe

Cubitts KX Limited is looking for a passionate Head of Retail to lead operations across 18 stores in the UK. The role offers a competitive salary of £72,252 and various employee benefits. This permanent full-time role focuses on creating a customer-centric culture while managing store performance a

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a hig