Head of customer service jobs in Halifax - Page 2Create job alerts

Head of Marketing Strategy & Customer Experience – International. This is an opportunity to make a measurable impact on how one of the world’s largest providers of insurance services goes to market globally. As Head of Marketing Strategy & Customer Experience, you’ll play a pivotal role in tra

Proven senior leadership experience at Head of Service level or above. Head of Service Street Scene and Leisure. Oversee procurement and performance of external contractors, addressing non-compliance and service issues.

Following a period of strategic review and renewed focus on member experience, an opportunity has arisen to appoint a Head of Service Delivery with responsibility for service performance across the nationwide network. Experience of leading service improvement at scale and delivering change that driv

As Head of Customer Experience & Operations, you’ll lead the strategic design and delivery of our audience journey while driving commercial growth through secondary spend, conference hires, and other revenue-generating opportunities. With this in mind, we have designed an interview process which w

We're looking for an exceptional Head of Customer Retention – Motor to take ownership of our end-to-end renewal strategy and performance. Head of Customer Retention – Motor Location: Flexible working (travel to Manchester, Peterborough & London required) Lead the strategy. This high impact role

Regional Head of Customer CareAt Gleeson, were proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. Were looking for a passionate and experienced Regional Head of Customer Care to lead our

This role sits at the heart of a major marketing transformation that is reshaping how AJ Bell drives paid and profitable growth. You will have the opportunity to own and evolve acquisition at scale, influence how the business thinks about customer value, and make a visible commercial impact within a

This is an ambitious role looking at all aspects of the Civil Service, it is focusing on how we can radically improve our people, organisation, and digital use in departments, functions, professions and public bodies. With a direct link to the Civil Service Chief Operating Officer and liaison with M

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

The Head of Service Continuity is accountable for ensuring that the availability and performance of all M&S services are maintained at sufficient levels in case of a disaster. The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an En

Reporting directly to the CDIO, you will serve as the Head of Profession for all Development and Infrastructure Engineering disciplines, overseeing the capability, competency, and capacity of the engineering and operations profession. Head of Profession & Capability Management. Strategic oversight o

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

A leading technology firm in London is seeking a Head of Customer Success to revolutionize customer engagement as they scale. In this senior role, you will own critical customer outcomes, design a scalable success model, and define customer health metrics. Ideal candidates possess B2B SaaS experienc

Customer Executive Sponsorship: act as the final point of escalation and strategic partner for the largest EMEA customers, navigating complex negotiations and C-level relationships. This is a rare opportunity to lead the full customer lifecycle under one roof. In addition to providing a competitive

Head of Quality & Service Excellence. Implement a proactive zero-defect mindset approach across all processes to guarantee consistent delivery and fulfillment of all contractual Service Level Agreements (SLAs) and client expectations. Experience in implementing a “Zero-Defect” mindset to guarant

Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. Job Title : Deputy Head of Service. Free DBS and compliance service.

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. Driven by passion, guid

A leading recruitment agency is seeking an Interim Head of Service Optimisation to enhance regulatory services in a hybrid role based in London. This fixed-term contract offers a competitive salary range of £80,000 - £85,000 per annum, along with extensive opportunities for professional growth and

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

A forward-thinking organization in Bradford is seeking a Head of IT Operations & Service Delivery.

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

We're seeking an exceptional Head of Service Delivery, Assurance and Support to define and execute our service strategy, ensuring best in class service and support for our growing customer base. Manage service P&L, partner with Sales and Customer Success on service offerings, and represent operation

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

A leading supermarket chain in Dacorum is seeking a passionate Lead Food Manager to oversee the grocery shop floor and lead a team of food managers. Responsibilities include managing daily operations, ensuring compliance with safety processes, and delivering exceptional customer experiences.

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. Maintain strict oversight of Consumer Duty, AML, and CASS obligations, ensuring timely reporting, remediation, and escalation of risks. Customer Service, Str

You will have levers to do that, from engagement with senior Civil Service networks (such as the Chief Operating Officers network or Heads of Professions), through to practical demonstration of reform (by successfully delivering the 'One Big Thing' programme). Work with the G7 “Head of One Big Thi

A public service organization in the United Kingdom is seeking a Head of Area Operations. This position offers flexible working arrangements and other benefits like a competitive salary, a Civil Service pension, and a generous annual leave policy. This role involves managing personnel and finances w

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). St

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. You will set the direction for how customers experience PayPlan at every touchpoint – across digital journe

About the Crown Prosecution Service At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As a head

We are seeking an experienced and dynamic Interim Head of Service - Street Scene & Leisure to provide strategic leadership and operational management across Waste Management and Clean & Green services. Manage and develop service income streams, including HWRC, commercial waste collections, bulky was

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. You work

A leading video communications platform is seeking a Customer Success Manager to build and lead a team focused on driving annual recurring revenue through enterprise clients. The ideal candidate will have experience in a B2B SaaS startup, fluency in German, and strong skills in team management and c

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

The Head of Service Operations will provide strategic leadership and operational oversight for Northern Powergrid’s service delivery functions, including IT, OT and Telecoms, ensuring exceptional customer experience, compliance, and resilience across all operational services. Experience in senior

A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development

A professional regulatory body is seeking an Interim Head of Service Optimisation to lead a new function aimed at enhancing operational efficiency and performance across regulatory services. The ideal candidate has senior-level experience in service optimisation, strong stakeholder management skills

An energy company in the North East is seeking a Head of Service Operations to lead their Digital & Innovation team. The role involves providing strategic leadership for service delivery functions, ensuring compliance and exceptional customer experience. Candidates should have a track record in serv

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. A deep, human understanding of customer behaviour, needs, and emerging trends.

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

The work genuinely changes lives, and customer experience sits at the heart of everything they do. Creating a calm, empathetic, customer-first culture, even at scale. Owning hiring, onboarding, training and ongoing development of the team.

The Head of Community and Customer Marketing will lead a team of marketers responsible for advocacy, storytelling, communities, and lifecycle engagement. As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a cr

A leading technology firm is seeking a Head of Customer Education Content to lead the development and strategy of key educational materials. With a focus on maximizing customer adoption and retention, the ideal candidate will have extensive experience in content strategy and instructional design, al

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits. In this senior leadership role, you will lead a talented team while ensuring e