Head of customer service jobs in Ruislip - Page 10Create job alerts

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. You will ensure that our clients receive unparalleled support and service, fostering a customer‑first culture throughout the

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

Award-winning digital checkout software, driving optimum eCommerce operations and retail logistics. A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics. Work closely with Product, Engineering and Sales to embed custome

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Experience in service management and/or customer service reviews. Deliver to a Customer Service strategy (as agreed with Senior Management

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer s

A government department in the United Kingdom is seeking a Head of IT Service Management to lead end-to-end service management for the Unity programme. The role involves ensuring service availability and performance across the Enterprise Operations Platform and managing stakeholder relationships. Th

A specialized children's therapy provision in the UK is seeking a Head of Service to manage operations two days a week.

A renowned technology company in the United Kingdom is seeking a Customer Success Leader to oversee teams across EMEA and drive the adoption of DevOps practices. The ideal candidate will have a background in DevOps or cloud technologies, and a proven track record in technical adoption within enterpr

A global trading firm based in London is seeking a Head of Customer Success to oversee its international client service teams. The role demands proven experience in customer success within the CFD industry, strong leadership, and excellent communication skills. You will be responsible for ensuring t

A leading healthcare organisation in the UK is seeking a Head of Service Delivery to oversee IT service performance crucial for frontline care. This role blends service leadership and technical understanding, with responsibilities including vendor management and ensuring service continuity. The posi

Head of Existing Customer Analytics - Financial Services. As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone. RAF Benevolent Fund – Head of StrategicPartnerships. We are a

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practica

Head of L&D Service Delivery & Customer Success. As our Head of Service Delivery, you’ll be both a hands‑on builder and a future leader. Minimum 5 years experience in B2B delivery, operations, or customer success, ideally within a managed service or SaaS environment.

A leading IT services provider in London seeks a Head of Service Delivery to oversee client engagements and ensure high-quality service delivery. This role involves transforming service operations to enhance customer satisfaction and operational performance. Candidates must have over 10 years of exp

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. The ideal candi

As Head of Rail Evaluation for Infrastructure and Enhancements, you would co-lead a complex, high-profile programme of work, taking a strategic approach to evaluation in rail. This evaluation role will deliver crucial evidence for the Department, to ensure we have a robust assessment of the impacts

AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. That's why we offer a hybrid working model, where you’ll spe

A leading charity organization is seeking a Head of Service Development to lead the enhancement of services for individuals affected by MS. This role involves driving service innovation, ensuring access and inclusivity, and collaborating on digital service improvements. The position offers a full-ti

An esteemed housing association in Greater London is seeking an experienced Assistant Director of Service Charges to manage the delivery of service charges across a large portfolio. Ideal candidates will possess a strong background in service charges, excellent leadership skills, and a focus on cust

The position offers a competitive salary of £61,000 with flexible working arrangements and opportunities for professional development. A community support organization in Greater London is seeking an Assistant Director to lead partnerships and enhance community services. Responsibilities include wo

We are recruiting for the Head of Taxonomy for Migration and Borders (M&B) in the Data Excellence Capability (DEC), as part of the M&B System Leadership Directorate. You will develop, implement, and advance the strategic approach to a Taxonomy service for M&B System, developing taxonomies and establ

Responsibilities include establishing senior relationships, developing customer-centric initiatives, and coaching CX teams. A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experienc

A leading access solutions provider in South Yorkshire is seeking a Head of Service Sales to drive growth in the Industrial Door Service Sales function. This senior role also involves managing profit growth across contracts and integrating innovative service offerings, with a focus on commercial suc

As Head of Engineering, Customer Experience, you’ll lead a team of 40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products without ever touching or trying them on. Head of Engineering (Customer Experience). Understanding of search, e

A leading AI-powered business planning platform in London is seeking a Head of Customer Success for EMEA. Ideal candidates will have experience in B2B SaaS Customer Success and possess strong people management and executive engagement skills.

Leadership: Provide leadership, ownership, and accountability for the Technology Service Delivery & Operations team ensuring that we deliver consistently high standards of operational services and exceptional user experience across Service Desk, Infrastructure and Platform and Visitor Technology Ser

Ensures that there is effective management of childcare services, including judgement of risk to individual families and children, within the Service and across agencies. To be responsible for effective management of Team Managers and other practice staff as required and to provide accountability fo

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

A leading housebuilder in the UK seeks a Head of Customer Care to lead their Customer Care function. The ideal candidate should have a proven track record in customer care leadership, excellent communication skills, and proficiency with Microsoft Office. This role offers significant opportunity for

Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Head of Content & Customer Advocacy. Plan, write and execute ongoing customer and prospect communications, such as newsletters, webinars, social posts and other co

A leading law firm in London is seeking a Head of IT Service Delivery. This full-time role offers a competitive salary and is pivotal for enhancing IT service excellence. The successful candidate will lead IT services and support, manage high-performing teams, and drive improvements in service deliv

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. As a head

Therefore, you will ensure the smooth and effective operation secretariat of Civil Service governance and the central Portfolio Management Office (PMO) responsible for (i) activating and enabling the most important reform workstreams and (ii) driving performance of departments in delivery of reform

The Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. SuccessFactors (HCM) Head of UKI Customer Success. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. Head of Service Delivery (IT MSP). We are looking for an experienced Head of Service Delivery, sit

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

A public safety organization in the UK seeks a Head of Accountability and Performance, responsible for leading and managing technology services that directly support police forces. The role involves overseeing a £32 million budget, ensuring service efficiency, and driving the DDaT strategy.

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

We are looking for a Head of IT Service Delivery to lead the delivery and continuous improvement of IT services across the organisation, ensuring business-as-usual support, incident management, and service transition are executed to the highest standards. Maintain a highly visible profile, advocatin

You will develop, implement, and advance the strategic approach to a Taxonomy service for M&B System, developing taxonomies and establishing the service offering to support data driven decision making across the department. We are recruiting for the Head of Taxonomy for Migration and Borders (M&B) i

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. Leadoo is part of the SALESmanago Group, one of Europe’s fastest-growing Customer Engagement and Marketing Automation companies, with over 2,500 customers across 50 countries and ~€35m ARR. This i

A UK government agency is seeking a Head of Taxonomy to develop and manage taxonomies across the Migration and Borders system. This strategic role involves engaging with stakeholders, addressing data management challenges, and shaping a taxonomy service to enhance data-driven decision-making. This i

A leading investment platform company in the UK is seeking a Head of Customer Acquisition to drive and evolve their customer acquisition strategy. The position offers a competitive salary, a hybrid working model, and an array of benefits including extensive holiday entitlement and health plans. The

The Customer Relations Team and the QA Teams are at the heart of not only identifying and responding to feedback, but driving the business forward to offer superb service in everything that we do. Support the Head of Governance and Controls on execution of the overall G&C Strategy and annual plans,

A leading housing association is seeking a Head of Service Charge Setting and Administration to oversee financial activities related to service charges for approximately 50,000 customers. The ideal candidate will have strong leadership skills, a deep understanding of service charges, and the ability