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We are searching for an outgoing, proactive, Head of Customer Love Foundations who cares passionately about the experience that our customers receive. Design and own the commercial goals of customer love, including cross selling, retention strategy and service level recovery management. This positio

Head of Service Charge - £85K - Wembley - 2 days in the office hybrid with some travel. Owning end-to-end service charge setting processes, including the timely production of estimates and actuals, and oversight of internal and external audits. Reporting into a senior finance leader, you will take

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Lead and scale the entire Customer Success function, transforming it into a growth driver.

You and your team will be the face of ARO for our largest and most strategic clients—owning the delivery of contracted services and ensuring outstanding customer satisfaction across every touchpoint. Head of Service Delivery (IT MSP). We are looking for an experienced Head of Service Delivery, sit

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

A leading technology services provider in the UK is seeking a Head of Service Delivery to transform its Service Management operation. You will lead a team for high-profile clients, ensuring customer satisfaction, managing KPIs, and driving continuous improvement within the service delivery. This rol

CPS - Chief Finance Officer Directorate is delighted to advertise the role of Head of Financial Reporting. Prior experience of using accounting software, preferably Oracle. Experience of establishing the most efficient ways of working and standardising processes.

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional fina

We are on the lookout for a Head of IT Service Delivery to spearhead our IT operations and support our mission of delivering exceptional veterinary care across over 600 sites in the UK and Australia. As the Head of IT Service Delivery, you will be instrumental in ensuring that our IT services are ro

A government agency is seeking a Head of Engineering and Operations to lead the engineering disciplines within a large-scale Agile environment. The successful candidate will manage senior engineering leaders while fostering a culture of continuous learning.

We are looking for an enthusiastic and innovative Head of Individual Giving to design and grow a sustainable income stream that will transform the lives of our Pensioners. Royal Hospital Chelsea – Head of Individual Giving. Based in the heart of London, it is a special place defined by community a

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. At the Crown Prosecution Service, we are responsible for delivering justice through the independent and effective prosecution of crime. As the principal prosecuting authority across England and Wa

A dynamic marketing recruitment agency is seeking a Head of Content and Customer Advocacy to shape the content strategy for a growing SaaS business. This senior role encompasses building a content framework aligned with business objectives, fostering customer advocacy, and collaborating across teams

This role requires a collaborative leader with experience in team management, Box Office operations, and a passion for customer service. A leading arts organization in Greater London is seeking a Deputy Head of Ticketing and Sales to oversee a busy ticketing operation.

A government agency in the UK is seeking a Lead Service Manager for Event Management within its Justice Digital team. This role involves establishing and overseeing an Event Management Service aligned with ITIL best practices. Ideal candidates should have strong leadership skills and technical exper

Main Duties and responsibilities: Establish the awareness and vision of the Emotional Wellbeing Early Support Service with staff, strategic partners, stakeholders and commissioners Lead a positive partnership and collaborative approach with service partners and relevant stakeholders across Swindon,

As Head of Service Strategy, you will be responsible for shaping, overseeing, and continually refining Spring's service strategy. The role will line‑manage one direct report and will be measured by clarity of Spring's service offer, sector adoption, and the alignment you create between strategic a

The postholder will work closely with the wider transformation senior leadership team with a distinct focus on service delivery to ensure our services are high quality, sustainable, commercially sound and consistently excellent for our customers. This role is accountable for service quality, custome

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in

A regional service management provider in Thurrock is seeking an experienced Interim Head of Service for Street Scene & Leisure to lead various environmental services. Ideal candidates will have a strong background in local authority settings, with a focus on service transformation and staff develop

A leading software company in the UK seeks a Head of Professional Services to drive customer success. This pivotal role involves leading a dynamic team, forming strategies that enhance service delivery, and managing software implementations. The ideal candidate will have proven leadership experience

Provide the support and professional development of staff including supervision, appraisals, to ensure staff are supported to deliver high quality services in line with the priorities of the service. Within this role you will lead and manage all aspects of cared for services, including the following

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community. We're developing careers, upskilling generations and creating thousands of employment and apprenticeship oppor

Key Responsibilities Represent the business at customer events, trade shows and industry forums* Monitor market trends and customer needs to influence service strategy and offer developmentSal

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This role involves m

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading healthy recipe box service in London seeks a Head of Product to define and drive the product strategy. Responsibilities include leading market positioning and fostering customer understanding, while championing a compelling product vision. This role offers a competitive package, hybrid wor

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

What's In It For You as Head of Service Operations. Head of Service Operations London Market. You will own the complete Client Service delivery function, leading high-profile change initiatives, managing budgets and resources effectively, and acting as senior escalation point for complex service iss

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A leading travel technology company is seeking a Head of Support to drive strategic leadership in service operations. The role includes developing service strategies for B2A partners, enhancing partner engagement, and ensuring service quality. The ideal candidate has experience in the travel industr

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Proven experience in a senior customer success or client services role within the CFD or financial spread betting industry. You

A technology company in the United Kingdom seeks a Manager, Customer Experience to lead the Customer Support and Success teams. With a background in SaaS operations and a strong focus on customer education, this role is crucial for driving customer satisfaction and partnership value. The ideal candi

A fast-growing, people-first business with a collaborative, agile culture and a clear mission to shape the future of retail logistics. Build structure, processes, KPIs and playbooks that bring clarity and consistency to Customer Success at scale. Proven experience leading and scaling Customer Succes

The Head of Customer Service leads the Customer Support and Service Management departments to deliver world-class customer service to all customers and partners. Deliver to a Customer Service strategy (as agreed with Senior Management), which focuses on creating a customer-centric culture. Experienc

This includes full ownership of order management, customer fulfilment, domestic transport, third-party logistics (3PL) relationships, and customer service levels. The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within t

A government department in the United Kingdom is seeking a Head of IT Service Management to lead end-to-end service management for the Unity programme. The ideal candidate will have significant experience in service management, incident management, and a strong background in commercial and supplier

A renowned technology company in the United Kingdom is seeking a Customer Success Leader to oversee teams across EMEA and drive the adoption of DevOps practices. The ideal candidate will have a background in DevOps or cloud technologies, and a proven track record in technical adoption within enterpr

A leading healthcare organisation in the UK is seeking a Head of Service Delivery to oversee IT service performance crucial for frontline care. This role blends service leadership and technical understanding, with responsibilities including vendor management and ensuring service continuity. The posi

The postholder will lead a new era of strategic collaboration, commercial innovation and sector influence, building partnerships that honour service, strengthen families and ensure no member of the RAF Family ever faces adversity alone. You are here: Home / News / News / RAF Benevolent Fund – Head

That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the Manchester office. AJ Bell is one of the fastest‑growing investment platform businesses in the UK offering an award‑winning range of solutions that caters for everyone, from p

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved childre

Head of L&D Service Delivery & Customer Success. As our Head of Service Delivery, you’ll be both a hands‑on builder and a future leader. We are looking for people who love a challenge, are full of initiative and want their work to make a positive difference to the lives of others.

Accountable for growing customer lifetime value, the Head of Customer Value will devise strategies to increase customer acquisition, engagement and retention. Leading a team of Managers and Executives, the ideal candidate will have a strong record of designing successful customer propositions - usin

A leading IT services provider in London seeks a Head of Service Delivery to oversee client engagements and ensure high-quality service delivery. This role involves transforming service operations to enhance customer satisfaction and operational performance. Candidates must have over 10 years of exp

The position offers a competitive salary of £61,000 with flexible working arrangements and opportunities for professional development. A community support organization in Greater London is seeking an Assistant Director to lead partnerships and enhance community services. Responsibilities include wo