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As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. This is a chance to join a growing business at an exciting stage and take real ownership of a critical function.

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. Act as the Voice of the Customer to the Product team to influence the roadmap.

Head of Customer Operations – Financial Data Vendor.

You will lead the transformation of IWPB’s customer acquisition and onboarding strategies and journeys into a market leading scalable platform capability that accelerates customer activation and early engagement (within the first 90 days), improving conversion and time-to-value, driving sustainabl

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Access to onsite gym facilities at the Central London office. Experience operating beyond 1st line support, wit

A leading blockchain firm in the United Kingdom is seeking a Partner Success Leader to manage key customer relationships and improve client experience. The role offers flexible work from anywhere and comprehensive health benefits. The ideal candidate will have over 8 years of experience in B2B relat

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience.

Reporting to the Global Head of Business, you will lead and scale Partner Success at Polygon Labs, owning relationships with some of the most strategic customers in the ecosystem. Its infrastructure has facilitated trillions of dollars in onchain value transfer and supported millions of transactions

A data technology company in Greater London seeks a Director of Solutions Engineering to lead the Solutions Engineering team, ensuring customers maximize the value of their platform usage. This role involves providing technical expertise, engaging with clients, and driving solutions to enhance custo

A leading technology firm in Greater London seeks a Senior Director - Customer Success to lead their Technical Success team. The role requires at least 10 years of experience in customer success or solutions consulting within enterprise SaaS. You'll drive customer transformation and ensure success b

The position offers a competitive salary and a comprehensive benefits package, including professional development and pension schemes. A progressive educational institution in West Yorkshire is looking for a Head of Year to join their motivated team.

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

Head of Customer Experience## Job IntroductionPinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. We offer a wide range of benefits at Pinnacle Gro

A leading analytics firm in Greater London seeks a Director of Customer Success to drive operational excellence and enhance customer engagement in a hybrid work setting. The ideal candidate will have over 10 years of experience in Customer Success, strong leadership capabilities, and a proven track

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. This senior rol

In modern times we may come to call this role as a Head of Customer Happiness, Customer Experience Champion, Customer Journey Director, Customer Insights & Experience Lead, Head of Customer Advocacy, Head of Technical Support, Technical Support Services Manager or Customer Support Manager. If you’

A leading community-focused organization in Greater London seeks a Head of Customer Resolution to provide strategic leadership and operational excellence. The role requires significant senior leadership experience in customer resolution services, ensuring compliance with regulations and improving re

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. You will play a critical role in delivering operational excellence across Support, Onboarding, Pay Operations, Feature A

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of custome

A dynamic media company in Greater London seeks an experienced leader for the Client Success role. The ideal candidate has over 5 years of leadership experience in fast-paced environments, along with strong project management and analytical skills. This position offers competitive compensation, grow

Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. The Head of Customer Success provides leadership to a crucial function within service and operations. What we do helps learners at all stages of their lives, from

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. Benefits include competitive salary, 25 days of holiday, and

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

A leading education technology provider in the UK seeks a Head of Customer Success to lead client engagement and deliver value to customers. The position offers hybrid working options, competitive salary, and a range of benefits including medical insurance and retirement plan.

A leading analytics firm in energy is seeking a Director of Customer Success to operationalize excellence and customer engagement. The ideal candidate has over 10 years of experience in Customer Success, with strong leadership skills in SaaS environments. This role requires excellent communication a

Global Head of Customer Experience. Lead resource planning and operational readiness ahead of high‑volume trading periods. CX leader who has already operated ahead of the curve.

A leading tech company is looking for a Customer Success leader in Greater London to guide and develop their EMEA Customer Success team. The successful candidate will focus on building high-performing teams, enhancing customer retention, and driving long-term value. Flexibility in work arrangements,

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. Own and orchestrate a large external delivery

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. TMPW is part of PeopleScout, one of the world’s leading RPO providers and a member of the TrueBlue Inc. In this senio

Define and embed the Customer Success vision, creating a culture of value and advocacy. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values. Take the lead in shaping Cornerstone's Customer Success function across our Growth portfolio

A leading recruitment agency is searching for a Director of Customer Service to lead the customer experience teams in New Milton, England. This role demands a senior leader to drive strategy across customer service, sales, and logistics, enhancing customer satisfaction and operational efficiency. Th

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Serve

A leading security company based in Blackburn is seeking a Head of Customer Retention UK to drive performance in customer retention and revenue growth. This position offers a competitive salary with excellent benefits including a company car, private medical, and continuous development opportunities

A leading programmatic advertising firm is seeking an experienced Head of Client Success in the UK to build strong client relationships and drive the adoption of innovative solutions. The role requires 7+ years in client success, proven leadership skills, and an understanding of the programmatic adv

The ideal candidate must have executive operations experience in regulated environments, strong skills in managing vendor partnerships, and a proven track record of leading customer service excellence. This role involves overseeing customer support, risk operations, and ensuring operational readines

What the successful Head of Customer Success will bring to the team. They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m-£10m ARR range. What the Head of Customer Success will be doing.