Head of customer success jobs in Rugby - Page 4Create job alerts

This is an opportunity to shape how customer operations works in a modern energy business and play a central role in building a function that is efficient, resilient and customer-focused. Strong knowledge of settlement, metering, billing and industry data flows. Experience leading and developing ope

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

If youve also worked in the following roles, wed also like to hear from you: Director of Resident Services, Head of Resident Engagement, Head o. Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using in

Proven experience operating at VP / Head of Customer level, with a strong track record of transforming, scaling and evolving Customer Success functions. Commercially focused, with a clear understanding of how Customer Success drives retention, expansion, and revenue outcomes. As Fractional VP of Cus

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Lead on the drafting and delivery of customer experience training for all Pinnacle Homes custom

History of successful deployments recognised as reference accounts. This role owns customer delivery across the entire UK. Proven record of building greenfield delivery functions into scalable operations.

The Head of Customer Success will lead the Customer Success team, define best‑practice customer lifecycle management, and work cross‑functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their cus

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Lead, coach, and develop Customer Succ

A leading housing services provider in Greater London is seeking a Head of Customer Experience to lead their customer engagement and experience strategy. The ideal candidate will have extensive experience in managing diverse teams and driving customer-centric improvements while upholding the values

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

A global technology company in Greater London is seeking a Senior Customer Success Leader to design and scale customer success strategies for a digital-first clientele. The role involves collaborating across departments, building a tech-driven customer success model, and ensuring high customer satis

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. The ideal candidate will have over 5 years of experience in leadership roles within fast-paced environments and a strong background in project management. If you are passionate ab

Head of Customer Success for Western Europe - Brand Division. In this Strategic Leadership Role, you will be responsible for Customer Success for the Brand Strategic Analytics & Insight Practice Area across WE reporting into the SA&I Customer Success regional leader. Be at the forefront of transform

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

An innovative employee experience company in London is seeking a Head of Support to lead a global support function, enhancing customer success for their SaaS platform. This exciting role offers a competitive salary and numerous benefits including healthcare, stock options, and generous leave policie

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally. Act as the Voice of the Customer to the Product team to influence the roadmap.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

A leading analytics company in Greater London is seeking a Customer Success leader for the Brand Strategic Analytics & Insight Practice Area across Western Europe. This position offers a flexible work environment and opportunities for leadership in a transformative space.

Head of Customer Operations – Financial Data Vendor.

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Access to onsite gym facilities at the Central London office. Experience operating beyond 1st line support, wit

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account

A leading blockchain firm in the United Kingdom is seeking a Partner Success Leader to manage key customer relationships and improve client experience. The ideal candidate will have over 8 years of experience in B2B relationship management, particularly within fintech or blockchain, and a strong lea

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services.

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The position offers hybrid working options and a competitive benefits package including private healthcare and additional perks.

You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain the right customers through executing a customer strategy that is both globally consistent and locally powerful. You will lead the transformation of IWPB’s customer acquisition

A leading blockchain analytics firm is seeking a Regional Manager of Customer Success to lead a global team in EMEA & APAC. You'll manage Customer Success Managers, ensuring customer retention and satisfaction through strategic oversight and performance metrics. The role offers competitive benefits

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscription issues, and VIP customer communications. Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks,

We’re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody’s regional resolution services. End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality deli

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. Implementation of automated systems and AI tools that minimize headcount growth while exceeding SLAs. You are comfortable discussing software products and can tr

Own the post sale customer lifecycle and ensure Customer Success operates as a predictable driver of retention, expansion, and long term customer value. Lead and develop a high performing team of Customer Success Managers who build strong, trusted partnerships with customers and consistently deliver

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

A global mobility solutions provider, based in London, is seeking a Head of Customer Success. Candidates should have at least 5 years of experience in customer success leadership, with a focus on metrics and scalability. This role includes leading and developing the Customer Success team to ensure h

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. You will lead a team ensuring excellent customer support and build infrastructure supporti

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Lead, coach, and develop Customer Succ

A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operations. The ideal candidate will have senior-level experience in customer service and a strong understanding of social housi

A strategic consulting firm in the UK seeks a Customer Experience & Operations Manager to enhance service performance and customer satisfaction. The ideal candidate will have strong analytical skills and a focus on delivering excellent customer experiences. This full-time position offers a flexible

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. The position offers a competitive salary, comprehensive benefits, and a collaborative culture focused on success. A leadin

A leading education technology provider in the UK seeks a Head of Customer Success to lead client engagement and deliver value to customers. The position offers hybrid working options, competitive salary, and a range of benefits including medical insurance and retirement plan.

A leading analytics firm in energy is seeking a Director of Customer Success to operationalize excellence and customer engagement. The ideal candidate has over 10 years of experience in Customer Success, with strong leadership skills in SaaS environments. This role requires excellent communication a

A leading community-focused organization in Greater London seeks a Head of Customer Resolution to provide strategic leadership and operational excellence. The role requires significant senior leadership experience in customer resolution services, ensuring compliance with regulations and improving re