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Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. A leading provider of critical customer servic

Harnham is seeking a high-impact Customer Insight leader to shape analytics across the organization. The role involves connecting customer insight with analytics, driving the vision, and translating data into actionable insights. Strong experience in customer analytics, advanced SQL skills, and fami

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

A technology company in Greater London seeks an experienced Customer Success Lead to manage relationships with clients and ensure satisfaction. The role offers benefits like private health insurance and membership to a gym, alongside exciting offsite events. This role includes owning customer deploy

A leading employee experience platform is seeking a Head of Support to lead their global support function. This role requires significant SaaS support experience, team management, and technical fluency, ensuring high-quality customer support and successful feature launches. Competitive salary, stock

The Head of University Success is the person who builds and leads that function. A track record of building or significantly developing a CS team — hiring, coaching, and raising the standard of practice. You bring a capability, a network, or a way of leading a CS function that raises the bar for w

We are partnered with a 5* PLC housebuilder to appoint a Head of Customer Care who will lead the national Customer Care function, with a particular focus on the remediation of legacy projects across the Group. The Head Office for this team are in London, but with projects across the UK a lot of the

The position offers competitive benefits including healthcare coverage and flexible time off. This senior leadership role aims at driving customer satisfaction through operational excellence. Applicants should have over 10 years of experience in SaaS or technology support, excellent leadership skill

What the successful Head of Customer Success will bring to the team. They are looking for a Head of Customer Success with a focus on Salesforce SaaS clients in the £1m‑£10m ARR range. Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity t

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Hexagon Housing Association is seeking a Head of Customer Experience to lead its Complaints and Customer Services functions in Greater London. Successful candidates will have a relevant professional qualification and a strong commitment to enhancing customer service standards. This pivotal role requ

This is an opportunity to take real ownership of customer growth, shape how we acquire customers in the future, and have a direct impact on the success of the business. We are looking for a highly driven Head of Customer Acquisition to take full ownership of our customer growth strategy and delivery

Head of Ecommerce & Customer Operations page is loaded## Head of Ecommerce & Customer Operationslocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R-0148333Calling all originals: At Levi Strauss & Co. You will be expected to be in the office three

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. If you excel at orchestrating complex enterprise implementations, leading customer success strategy, and turning custom

The Head of Customer Strategy & Planning plays a critical leadership role within Heathrow’s Commercial Leadership Team, shaping and driving the integrated commercial planning agenda to deliver sustainable revenue growth and strategic outcomes. Sitting on the Customer leadership team, this role pro

Reporting to the Managing Director, as Head of Customer Care you will be the Customer Champion for your Division and be responsible for the effective delivery of a consistent and positive customer journey, with particular focus on post‑occupational service. Ensure the Customer Care team fully impl

As Head of Customer Success, EMEA, you will lead and scale Harvey's Customer Success organization across Europe, the Middle East, and Africa, owning value realization, retention, and expansion of our customers: law firms and corporate legal departments at the frontier of AI adoption in legal. Custom

Software of Excellence is looking for a Head of Customer Marketing to enhance growth and customer retention across the UKI and international markets. You will lead the marketing strategy to deepen customer engagement, overseeing a high-performing team and aligning cross-functional efforts. The ideal

This role focuses on reshaping the approach to Customer Success, emphasizing strategic growth and customer engagement. ABR Talent is seeking a Customer Success leader for a prominent SaaS company. The ideal candidate possesses proven experience in leading customer success or account management withi

Head of Customer Success (B2B) | £80-120k + Bonus | AI-SaaS Start-Up | Hybrid (Remote work + Domestic Travel). The Head of Customer Success will:. Candidates for the Head of Customer Success must be/have.

JobsinED Ltd is seeking a Head of Business Studies for a dynamic Hackney school.

This hybrid role involves managing pilot customers, owning the onboarding process, and building the Customer Success function from the ground up. A dynamic AI company in London is seeking a Lead Customer Success Manager to drive product adoption and retention.

Blink - Employee Experience Platform is seeking a Head of Support to lead their global support function from London. The role involves managing a high-performing, distributed team, ensuring a seamless customer experience, and building scalable support systems. Ideal candidates will have significant

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

Lead, mentor, and grow the UK Client Success team, managing performance and professional development. Manage complex client escalations with professionalism and clear internal communication. Track, analyse, and report on key client success KPIs.

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Lead an experienced team of professionals: lead, coach, and develop a team of 5+ Account Directors (ADs) and Customer Success Managers (CSMs) in the UK healthcare team, building a strong performance culture based on accountability, collaboration, and customer centricity. As Head of Customer Success

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Provide insight on profitability, cost recovery, and cashflow, identifying risks and recommending actions. Own and continuously improve the project costing

Optiml Ag is seeking a Head of Delivery & Customer Success to spearhead the implementation and customer growth of its innovative Real Estate Decision Intelligence software. Desired candidates must bring over 10 years of experience in enterprise SaaS delivery, with a strong focus on collaboration and

A focused fraction of them will become great – the kind of partner whose architects deliver Claude work customers love, who specializes deeply enough to be the obvious choice in their lane, whose joint customer book grows year over year. Interlock with Anthropic's EMEA direct sales field, with Cus

You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Engineers (CSE's) - operating as a hands‑on leader who actively supports complex customer engagements when r

Gofractional is seeking a Fractional VP of Customer Success located in Greater London. You will partner with the CEO and leadership team, leading the Customer Success function to enhance customer value delivery and drive retention. Ideal candidates will have project-based leadership experience, a st

Cubitts is seeking a Head of Retail to lead their 18 stores across the UK. This full-time position offers a salary of £72,252 and includes various employee benefits, like complimentary spectacles and a cycle to work scheme. You will develop a customer-focused culture and manage the retail portfolio

HubBox, based in Greater London, is seeking a Head of Customer Success to lead and grow its Customer Success team. HubBox offers 25 days of holiday per year, enhanced parental leave, and a collaborative working environment. This role is pivotal in shaping customer engagement strategies and ensuring

As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners. As a Head of Customer Engineering (CE), you

As Head of Customer Service, you will take full ownership of the end‑to‑end customer journey, from onboarding through to retention and contract renewal. Proven experience in customer service, customer success, or operations leadership. Trade Mastermind University Headquarters in Peterborough –

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. The role offers a permanent position with a salary of up to £55,000, depending on experience.

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Lead a team of CE M

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

Prospero Teaching is seeking a passionate Head of Year to join a community school in Manchester. Competitive pay of £140/day is offered. This full-time role involves leading a team of tutors, ensuring high-quality pastoral care, and supporting student wellbeing.

A cutting-edge advertising technology company is seeking a Head of Client Success for the UK market. The role involves managing client success strategies, leading a dynamic team, and ensuring the retention and growth of solutions. Ideal candidates will have over 7 years in Client Success or Account

A leading blockchain firm in the United Kingdom is seeking a Partner Success Leader to manage key customer relationships and improve client experience. The ideal candidate will have over 8 years of experience in B2B relationship management, particularly within fintech or blockchain, and a strong lea

As a Head of Finance, you will operate as a senior finance leader and trusted advisor to executive stakeholders, providing clear, insightful analysis and constructive challenge to support high‑quality commercial decision‑making. In this role, you will lead cost management across Retail and Custo

Cadmus is seeking a Head of University Success to establish and lead their customer success function in the UK. This role requires a minimum of 6 years in customer success, with a strong focus on higher education and SaaS platforms. The ideal candidate will possess a deep understanding of EdTech, ex

You’ll take ownership of a broad and diverse customer base, working closely with a team of Account Managers to redefine how accounts are segmented, managed, and grown. Proven experience in Customer Success or Account Management leadership within a SaaS or technology-led business. This includes int

At Up Learn, we are looking for a strategic, commercially minded, data-driven Head of Customer Success to lead, improve, and scale our customer success function. Stay up to date with edtech trends, customer success best practice, and competitor activity to keep Up Learn ahead of the market. Use cust