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\n Senior Graphic Design Manager \n Barbour House, Jarrow \n Competitive Salary \n Permanent, Full Time \n \n \n \n Position Overview: \n \n We have an exciting opportunity for a Senior Graphic Design Manager to join our Global Marketing team here at our Head Office in South Shields. This role will be key to lead the development and execution of Barbour’s global visual design language across all brand and commercial touch points. This role will translating seasonal strategy and campaign direction into distinctive visual assets, you will set global design standards while managing and mentoring an internal team and building a network of external creative freelancers. \n \n *The role is based at head office in South Shields and the expectation is 4 days in the office and 1 day of home-working. \n \n Essential Duties and Responsibilities: \n \n\n • Elevate Barbour’s global graphic design language, translating brand strategy, seasonal direction, and campaign concepts into compelling visual identities across physical and digital channels.\n, • Maintain high standards for typography, layout, graphic treatments, and visual storytelling while respecting and evolving the brand’s heritage visual codes.\n, • Act as global guardian for visual identity, ensuring consistency across retail, wholesale, digital, social, e-commerce, and experiential touchpoints.\n, • Develop scalable design systems, guidelines, and toolkits for global markets.\n, • Lead, inspire, and develop the graphic design team, setting clear objectives, offering regular creative critique, and managing succession planning.\n, • Manage internal resources and build a external freelancer pool to bring in specialist skills and free up the internal team for core creative work.\n, • Establish efficient workflows, clear briefing standards, and approval processes alongside Brand and Creative Services.\n, • Drive design efficiency by exploring new tools, templates, automation, and AI-enabled workflows.\n, • Partner with Brand, Trade, Digital, E-commerce, and regional teams to align design solutions with commercial goals and hero product priorities.\n, • Present creative concepts confidently to senior stakeholders, articulating rationale and balancing creative vision with channel constraints and budgets.\n\n \n Skills and Experience: \n \n\n • Significant industry experience in graphic design, ideally within premium fashion, retail, lifestyle, or creative agency environments.\n, • Proven track record leading, managing, and developing design talent.\n, • High-calibre portfolio demonstrating sophisticated visual identity, layout, and storytelling across print and digital media.\n, • Commercial acumen with strong stakeholder presentation and cross-functional communication skills.\n, • Deep understanding of contemporary fashion, culture, and omni-channel creative requirements (retail, e-commerce, digital, social).\n, • Expert knowledge of Adobe Creative Suite and working proficiency in Figma.\n, • Degree in Graphic Design or Visual Communication (or equivalent), with knowledge of motion design, AI tools, or international markets considered advantageous.\n\n \n Benefits: \n \n\n • Discretionary Company bonus scheme\n, • Staff Discount\n, • Staff Shop\n, • Healthcare Cash Plan\n, • 25 days holiday as standard increasing with length of service plus bank holidays\n, • Access to training and development activities to support your career development\n, • Free onsite parking\n, • Subsidised canteen\n, • Operate hybrid & flexible working\n, • 4pm finish on a Friday\n, • Wellbeing support\n\n \n Additional Information \n \n Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. \n \n

Are you a qualified chef looking to work with fresh seasonal food, with the opportunity to have more of a work life balance and make what you do matter? \n This is a casual, part-time role offering flexible working. Working as a Bank Chef at Barchester, you will have the chance to deliver hotel/restaurant standards without the split shifts and long weeks. You will assist the Head Chef in creating nutritious, flavoursome and well balanced menus whilst working with residents to tailor menus around them. We are proud to deliver person centred hospitality across all our services and look for warm, motivated and passionate chefs who are driven by quality. \n Barchester is one of the UKs leading healthcare providers, with over 260 homes and hospitals across the country. We are consistently reinvesting and growing, with several more new build homes due open to join the Barchester family. Barchester can offer long term career growth and opportunities for ambitious chefs who pride themselves on working at the highest of standards. \n We are also the only healthcare provider in the UK to be accredited as one of the best companies to work. \n NEED TO HAVE \n A personable and warm approach with a genuine interest in the wellbeing of residents \n Hold City & Guilds/NVQ/SVQ or equivalent \n Experience in helping lead and inspire a team \n A good understanding of nutrition \n Experience of working with fresh seasonal food \n The ability to create a warm and welcoming environment within our home \n Good understanding of HACCP \n NEED TO DO \n Help manage the kitchen in the Head Chef's absence \n Work fresh produce to deliver high quality and wholesome dishes cooked at the highest quality and standards \n Help create a warm, efficient and fun environment \n Work within budget \n Complete regular audits \n Manage stock control \n To assist in leading and motivating a team \n REWARDS PACKAGE \n \n Work life balance - working days with alternate weekends \n Free learning and development \n A range of holiday, retail and leisure discounts \n Opportunity to showcase your talent at the annual Barchester Hospitality Awards \n Unlimited access to our Refer a Friend bonus scheme \n If you are a passionate Chef who is keen to be part of a company that is driven by quality and who love to celebrate life, Barchester is the place to be

Job no: 566934 Work type: Full time Site: Newcastle-Upon-Tyne Categories: Mechanic Location: Tyne and Wear Salary: £38,700 per year Business Area: National Tyres and Autocare • On-target earnings up to £38,700, • Comprising a base salary of £32,000, • An uncapped monthly bonus scheme with average additional earnings of £6,700 per year., • 5 days a week, • Earn extra with our refer a friend scheme – T&C’s Apply We’re the UK’s largest Automotive service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Vehicle Technician/ Mechanic, you will be already skilled in servicing and repair/replacement work. You’ll have the ability to carry out more complex tasks such as clutches and timing belt replacements and diagnostics in areas such as vehicle electrics, brake steering and suspension systems. • 5.6 weeks’ annual leave, • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores, • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more, • Family & Friends Discount Events, • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme, • Financial planning support via Wagestream - access up to 30% of your salary in advance, • GP Access, 364 days a year, 24 hours a day, • Join the Share save scheme with a 20% discount on shares, • Health Cash Plan – to access wellbeing services and claim back healthcare costs, • Pension Scheme & Life Assurance You will be given every opportunity to progress your career at Halfords. This includes access to hybrid training plus the ATA & MOT Tester Qualifications too. • Must have a Level 3 in Light Vehicle Maintenance and Repair or equivalent OR time served experience, • Must have a full drivers licence with no more than 9 points, • Experienced Technician/Mechanic able to carry out diagnostic work (brakes, steering/suspension, engine) and more complex repair and replacements (coolant/diesel injectors, head gasket, brakes, electrical) National Tyres and Autocare is part of the Halfords family. We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest Automotive service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move. At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family. #J-18808-Ljbffr

Join one of the UK's leading motor retailers and become part of a team that puts customers at the heart of everything we do. Due to continued growth and success, we have an exciting opportunity for a Customer Advisor to join our Contact Centre team at our Head Office in Team Valley, Gateshead. This is a full-time position offering a starting salary of £26,436with the opportunity to increase to £27,476through experience and development. You'll work a 5-week rota, with only 2 Saturdays in every 5 weeks and no Sunday working, helping you maintain a healthy work-life balance. Following your training and probation period, you'll also benefit from a hybrid working arrangement, giving you the flexibility to split your time between home and the office. As a Customer Advisor, you'll play a vital role in creating a positive first impression for our customers. You'll be the first point of contact for many callers, helping them quickly and efficiently connect with the right dealership or department. Your responsibilities will include: • Handling inbound calls from customers and colleagues across the business, • Providing a professional, friendly, and efficient customer experience, • Accurately qualifying customer enquiries and directing calls appropriately, • Using internal systems to ensure customer information is recorded correctly, • Working as part of a busy and supportive team in a fast-paced environment With up to 10,000 calls handled daily across the department, no two days are the same. You'll receive comprehensive training to ensure you have the confidence and knowledge to succeed in the role. We're looking for enthusiastic individuals who enjoy helping people and thrive in a busy environment. You'll ideally have: • Previous customer service experience, • An excellent telephone manner and strong communication skills, • Good attention to detail and accuracy, • Confident IT skills, • A positive attitude and a willingness to learn, • The ability to remain calm and professional in a fast-paced setting Most importantly, we're looking for someone who is motivated, customer-focused, and enjoys being part of a team. At Vertu, we are passionate about investing in our people. We offer ongoing training, career development opportunities, and clear progression pathways to help you build a rewarding long-term career. In addition, you'll benefit from: • 25 days' holiday plus bank holidays, increasing with length of service, • Hybrid working after successful completion of training and probation, • Access to our colleague rewards platform offering cashback and retail discounts, • Preferential service rates, • Colleague vehicle purchase scheme, • Share Incentive Scheme, • Company pension, • Enhanced maternity and paternity benefits, • Ongoing training and career development opportunities If you're looking for a role where you can develop your skills, enjoy excellent work-life balance, and be part of a supportive and successful team, we'd love to hear from you. #J-18808-Ljbffr

We are looking for an ambitious and results-driven Foodservice Development Manager to join our Foodservice Sales team covering the UK. You will be responsible for identifying, winning and developing new foodservice business, delivering significant growth across the country by focusing on larger contract customers, multi-site operators and group accounts. This is a high-profile role focused on acquiring new customers and delivering annualised new business. You will play a key role in expanding Bestway's presence across multi-site operators within hospitality, leisure, healthcare, education and contract catering sectors. Reporting into the Head of Foodservice Contracts this role will lead, develop and implement the business development strategy in the target markets, identifying new business opportunities and developing relationships with customers. Bestway Group is a diversified multinational family-owned business with annualised turnover in excess of £4.5 billion. Starting off as a chain of retail convenience stores, the Group has grown to become a diversified multinational business with interests across the wholesale, pharmacy, real estate, cement and banking sectors. The Group is also the largest overseas investor in Pakistan. Owned by the Pervez, Choudrey and Sheikh families, Bestway Group was founded in 1976 by Sir Anwar Pervez OBE H Pk, who remains Chairman. Serving over 12 million customers and employing over 28,000 individuals, the Group supports and serves communities through its operations across the UK, Pakistan and the Middle East. • Identify, prospect, and secure new contract and multi-site group foodservice customers in the agreed sectors/geographies, • Develop relationships with customers with a view to long-term opportunities, • Create business development plans for new geographies and/or market sectors that identify opportunities and what Bestway needs to do to be successful, • Maintain updates to the sales pipeline providing tangible updates on actions taken and opportunities identified and forecasts against sales target, • Develop commercial proposals for customers covering price, operational capabilities tailored to their requirements, • Work with the buying team to review the range to identify opportunities that will support growth, • Review competitor activity and provide summaries of what they are doing, opportunities and threats to Bestway activity via support through tender portals., • Negotiate pricing and contract terms aligned to company policy., • Comprehensive understanding and experience of the foodservice sector and particular, contract and multi-site operators, • Experienced sales / business development individual, • Commercially driven and results orientated, • Ability to work with data and drive data-led decision making, • Continuous improvement mindset, • Puts the customer first across all activity, • Knowledge of tender proposition, • Knowledge of framework agreements, • Competitive salary, • Company car, • Pension, • 22 days annual leave plus the option to buy additional days, • Life Assurance Bestway Group is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities, and perspectives. We want strong, and diverse teams built from talented individuals with different backgrounds identities and experiences. #J-18808-Ljbffr

Barbour seeks a Senior IT Systems Analyst to lead analysis, design and delivery of complex IT solutions across retail, product and business applications. You will mentor Associate and Systems Analysts and deputise for the IT Manager – Business Systems as needed. The role is based at Barbour's head office in South Shields, with 4 days in the office and 1 day home-working. You will oversee solution architecture, integration approaches, and resource planning while collaborating with architects, #J-18808-Ljbffr

The Barbour story began in 1894 in South Shields in the North East of England. Founder John Barbour began supplying oilskins and other garments to protect the growing community of sailors, fishermen and dockers. Still family owned and now fifth generation, Barbour HQ remains in South Shields. Under the leadership of Chairman Dame Margaret Barbour, Barbour has grown into a lifestyle brand sold in over 55 countries worldwide including Europe, the US and Asia offering a wardrobe of stylish functional clothing, footwear and accessories inspired by the unique values of the British countryside. The iconic Barbour Bedale and Barbour Beaufort wax jackets continue to be made by hand in the factory in South Shields. In 2020, Barbour launched Wax for Life, an overarching name for all of Barbour’s wax services designed to encourage customers to extend the life of their wax garments. Wax for Life includes re-waxing and repairs (first introduced in 1921) and Barbour Re-Loved an upcycling circularity initiative. Each year over 70,000 wax garments are sent back to Barbour globally to be repaired, rewaxed or altered. As a Senior IT Systems Analyst, you will play a key role in delivering high-quality IT solutions that meet business needs and support Barbour’s strategic goals. Leading the analysis, design, and delivery of complex system solutions across the organisation, you will ensure technology solutions align with business strategy and drive improvements to critical infrastructure spanning key retail, product, and business applications. In this role, you will act as a trusted advisor to stakeholders, shaping systems architecture and integration approaches. Additionally, you will take on a leadership position within the IT team—supervising, mentoring, and guiding Associate and Systems Analysts to support their professional development. You will also assist with resource planning and stand in to deputise for the IT Manager – Business Systems when required.*The role is based at head office in South Shields and the expectation is 4 days in the office and 1 day of home-working. • Solution Analysis & Design: Lead end-to-end requirements gathering, translate business needs into detailed specifications, and provide solution design input across applications, integrations, and data flows., • System Delivery & Implementation: Lead the design, development, delivery, and implementation of IT solutions, upgrades, and migrations across multiple platforms, ensuring core business systems (including PLM, PIM, and enterprise integrations) run seamlessly., • Process Optimisation: Analyse and redesign business processes to improve organizational efficiency and effectiveness., • Risk & Compliance: Perform impact analyses and risk assessments for significant system changes while ensuring compliance with security, data protection, and regulatory standards., • Collaboration & Vendor Management: Work closely with architects, developers, vendors, and third-party suppliers to ensure successful delivery., • Leadership & Team Support: Provide line management and mentorship to mid-level and Associate systems analysts, assist in team prioritisation and resource planning, and foster a culture of continuous improvement., • Documentation & Governance: Own system documentation standards and best practices, acting as an escalation point for complex system issues., • Education & Qualifications: Degree in IT, Computer Science, Business Information Systems, or equivalent experience. Professional certifications such as BCS Business Analysis, ITIL Practitioner, or Agile/Scrum are highly desirable., • Systems Analysis Expertise: Proven experience as an IT Systems Analyst within a complex IT environment, with a strong understanding of solution design and the implementation lifecycle., • Technical Knowledge: Solid understanding of integrations, APIs, data flows, and experience working within SDLC, Agile, or ITIL frameworks. Experience supporting retail or apparel-aligned enterprise systems (e.g., PIM, PLM, ERP, or CRM platforms) is highly advantageous., • Stakeholder & Vendor Management: Excellent stakeholder management and influencing skills, with commercial awareness regarding third-party negotiations and managing Statements of Work (SOW)., • Communication: Ability to translate complex technical concepts into clear business language, with excellent communication skills at a leadership level., • Leadership Capability: Strong mentoring, coaching, or previous managerial/team lead capabilities to guide junior colleagues., • Personal Attributes: A collaborative team player with a proactive approach to continuous technical learning, strong problem-solving skills, and adaptability to changing business requirements., • Discretionary Company bonus scheme, • Staff Discount, • Staff Shop, • 25 days holiday as standard increasing with length of service plus bank holidays, • Access to training and development activities to support your career development, • Free onsite parking, • Subsidised canteen, • Operate hybrid & flexible working, • 4pm finish on a Friday, • Refer a friend bonus scheme, • Reward & Recognition Program, • Length of service rewards #J-18808-Ljbffr

We're looking for an Operations Manager to own the entire operational backbone of our fast growing, internationally scaling business. This is not a coordinator role. It's autonomous ownership of supply chain, demand planning, and global logistics for a business that's tripling year on year with zero external investment. You'll work directly with our Founder and be instrumental in building the systems and processes that enable continued growth. You'll join a tiny, close knit team where everyone knows each other well, values transparency, and actually wants to be here building the business. • Location: Chelsea, London, • Setup: Hybrid (Tuesdays and Thursdays in office). Flexible beyond that., • Reports to: Founder & CEO, Amelia Hitchcock-Merritt, • Start Date: Flexible on the right person, • Salary: Competitive and flexible on the right person, • Holiday: 28 days (excluding bank holidays) plus your birthday off, • Probation: 3 months Build and own sales forecasting models using historical sales data, growth rates, marketing calendars, and seasonality to predict stock quantities across categories. Strategically allocate inventory across UK, EU, and US warehouses to maximise availability and minimise overstock. Predict and trigger reorders for all branded packaging in line with projected growth. Use sales data and margin analysis to recommend retail and wholesale price points. Monitor sell through rates and competitor positioning to flag opportunities for price adjustments. Own the primary contact relationship with jewellery and packaging manufacturers. Use order sheets and historical data to confirm quantities, place orders, and lock in lead times. Partner with our Designer on new product launches, ensuring production timelines sync with freight schedules. Own resolution of production defects and quality failures. Manage the claimback sheet for supplier deductions. Alert our Accountant to process payment once orders are confirmed and ready to ship. Book all international shipments via our carrier and oversee collections, customs, and delivery schedules. Generate Advanced Shipping Notices (ASNs) for all warehouses and ensure shipments arrive on agreed dates. Monitor warehouse SLAs for receiving speed, dispatch accuracy, and inventory integrity. Maintain 100% inventory synchronisation between Shopify and warehouse management systems. Own relationships with Littledart, Eurobase, Drive Commerce, and other fulfillment partners, solving problems and chasing shipments. Deliver SKUs, barcodes, HS codes, weights, and pricing specs to manufacturers. Generate and manage all barcode creation on our GS1 account. Own uploading all new product information to Shopify including product descriptions, prices, SKU codes, HS codes, weights, and images. Ensure Shopify remains the single source of truth for all product data. Use your own data-backed knowledge to agree price points and negotiate margins. Own all import and export decisions, deciding which routes are most cost effective and which tariff codes apply. Ensure all HS codes are correct before production and shipping. Own all commercial invoices, import documentation, and export compliance across UK, EU, and US. Manage freight costs, tariffs, duties, and packaging spend. Constantly audit workflows to find efficiencies, cost savings, and faster routes to market. We're a small team and we're not just looking for someone to execute the operational playbook. We want someone with supply chain, forecasting, and logistics expertise who can see gaps we might not see and suggest ways to scale smarter. If you spot inefficiencies, have ideas for cost reduction, or can streamline our relationships with manufacturers and warehouses, we want to hear them. This role has real influence over how we build our operational backbone for the next phase of growth, with the future goal of Head of Operations. • 5+ years in Operations, Supply Chain, or Demand Planning, ideally in fast growing DTC e commerce (fashion, accessories, lifestyle), • Strong analytical background: Economics, maths, or quantitative degree. You think in spreadsheets and can build forecasting models, • Day to day operations execution: You've booked shipments, managed lead times, liaised with 3PLs, and owned logistics schedules, • Proficiency with Shopify and warehouse management systems: You navigate these confidently and have worked with ASNs and inventory reconciliation, • Financial literacy: You understand cash flow, inventory carrying costs, and can make spend decisions confidently, • Import/export experience: You've dealt with customs, tariffs, documentation, or international logistics., • Experience in jewellery, fashion or e-commerce., • Autonomous operator: You're comfortable working with minimal oversight. You take ownership and make decisions without needing permission, • Detail oriented and proactive: You see risks early and fix them before they become problems, • Strong communicator: You can explain complex supply chain decisions in plain English to non ops people, • Growth mindset: You're excited about scaling with a founder led business in hypergrowth, • Familiarity with ZenCargo, Mintsoft, or similar operational platforms, • Experience managing multiple manufacturer relationships across geographies, • Background in a bootstrapped or founder led company, • The business is consistently, confidently well stocked across all regions with no surprise stockouts, • Product launches run smoothly and on time because production, freight, and warehouse coordination are locked in, • Inventory data across Shopify and warehouse management systems is accurate and reliable, • Quality issues and operational risks are identified early and resolved quickly, • Amelia is no longer involved in managing day to day operational execution, freeing her to focus on product, brand, and strategy, • Import/export is seamless with customs, tariffs, and documentation handled confidently, • Founder led:Amelia is hands on and actively involved in strategy, product, and key decisions., • Our values:Work hard, play hard. We believe in life balance. You'll get a 28 days holiday plus your birthday off. We offer flexible working beyond your office days. We host regular team dinners and experiences. There's genuine room to grow: if you're good, you'll have people reporting to you and the Head of Operations perspective in the future as the company grows. #J-18808-Ljbffr

Catalyst is seeking a Head of Marketing to own the strategic marketing plan across wholesale, trade, retail B2B, D2C, e-commerce and export for a fast-growing health and fitness tech business in the UK.

As Head of Marketing you will need experience of:. They now seek to appoint a Head of Marketing to own the overall marketing strategy and roadmap across wholesale, trade, retail B2B, D2C, e-commerce and export. Partnering closely with the Head of E-commerce to ensure marketing and website activity a

Senior Graphic Design Manager Barbour House, Jarrow Competitive Salary Permanent, Full Time Position Overview: We have an exciting opportunity for a Senior Graphic Design Manager to join our Global Marketing team here at our Head Office in South Shields. This role will be key to lead the development and execution of Barbour's global visual design language across all brand and commercial touch points. This role will translating seasonal strategy and campaign direction into distinctive visual assets, you will set global design standards while managing and mentoring an internal team and building a network of external creative freelancers. *The role is based at head office in South Shields and the expectation is 4 days in the office and 1 day of home-working. Essential Duties and Responsibilities: Elevate Barbour's global graphic design language, translating brand strategy, seasonal direction, and campaign concepts into compelling visual identities across physical and digital channels. Maintain high standards for typography, layout, graphic treatments, and visual storytelling while respecting and evolving the brand's heritage visual codes. Act as global guardian for visual identity, ensuring consistency across retail, wholesale, digital, social, e-commerce, and experiential touchpoints. Develop scalable design systems, guidelines, and toolkits for global markets. Lead, inspire, and develop the graphic design team, setting clear objectives, offering regular creative critique, and managing succession planning. Manage internal resources and build a external freelancer pool to bring in specialist skills and free up the internal team for core creative work. Establish efficient workflows, clear briefing standards, and approval processes alongside Brand and Creative Services. Drive design efficiency by exploring new tools, templates, automation, and AI-enabled workflows. Partner with Brand, Trade, Digital, E-commerce, and regional teams to align design solutions with commercial goals and hero product priorities. Present creative concepts confidently to senior stakeholders, articulating rationale and balancing creative vision with channel constraints and budgets. Skills and Experience: Significant industry experience in graphic design, ideally within premium fashion, retail, lifestyle, or creative agency environments. Proven track record leading, managing, and developing design talent. High-calibre portfolio demonstrating sophisticated visual identity, layout, and storytelling across print and digital media. Commercial acumen with strong stakeholder presentation and cross-functional communication skills. Deep understanding of contemporary fashion, culture, and omni-channel creative requirements (retail, e-commerce, digital, social). Expert knowledge of Adobe Creative Suite and working proficiency in Figma. Degree in Graphic Design or Visual Communication (or equivalent), with knowledge of motion design, AI tools, or international markets considered advantageous. Benefits: Discretionary Company bonus scheme Staff Discount Staff Shop Healthcare Cash Plan 25 days holiday as standard increasing with length of service plus bank holidays Access to training and development activities to support your career development Free onsite parking Subsidised canteen Operate hybrid & flexible working 4pm finish on a Friday Wellbeing support Additional Information Note: In the event that a sufficient volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. TPBN1_UKTJ

You will partner with the Chief Marketing Officer to set the agenda, optimise campaigns and ensure strong brand governance across multiple networks. In this senior role, you will own New Category Marketing, Retail Marketing and media strategy, lead cross‑functional teams, manage budgets and ROI, a

Reports to: Head or Retail Operations, Stores and Stadium Tours Responsible for: 2 Team Leaders and approximately 30 Tour Guides Location: St James' Park, Newcastle upon Tyne The Stadium Tours Manager will lead the development, commercial growth and day‑to‑day operation of Newcastle United Stadium Tours, creating memorable, high‑quality experiences that increase visitor numbers, revenue and customer satisfaction. Fan engagement? You will be leading one of the top tourist attractions in the North East , this is a key opportunity to grow the scale and commercial performance of the operation. The successful candidate will develop the Stadium Tour proposition, identify new revenue opportunities, improve the customer journey and ensure every visitor receives an engaging and authentic Newcastle United experience. The role will lead approximately 30 Tour Guides and 2 Team Leaders, creating a high-performing, customer‑focused culture and ensuring the team has the skills, knowledge and motivation to deliver an exceptional experience. The Stadium Tours Manager will also help develop and bring to life Newcastle United's football heritage, including its memorabilia displays and archive, ensuring these assets continue to grow and provide compelling content and opportunities for visitors. This is a commercially focused visitor experience role for an ambitious manager who can combine customer experience, commercial thinking, operational excellence and people leadership. • Own the commercial performance of Stadium Tours, with responsibility for increasing visitor numbers, revenue and profitability. P&L management?, • Develop and implement an annual commercial plan, identifying opportunities to grow volume, yield and customer spend., • Identify and develop new revenue streams, products, packages and experiences., • Review pricing, capacity and availability to maximise revenue while maintaining a strong customer proposition., • Identify opportunities to increase spend per visitor through premium experiences, upgrades, retail, hospitality, official club partners, merchandise and other relevant Club propositions., • Work with commercial, marketing, ticketing, retail and digital teams to maximise sales and cross‑selling opportunities., • Develop partnerships with travel operators, tourism organisations, universities, schools and other relevant organisations to increase awareness and sales., • Monitor competitor and visitor‑attraction trends and use data to identify opportunities for growth., • Set and monitor clear KPIs including visitor numbers, revenue, yield, conversion and customer satisfaction., • Own and continually improve the end‑to‑end customer journey, from booking and pre‑arrival through to the tour and post‑visit experience., • Develop a compelling Stadium Tour proposition that reflects the heritage, personality and ambition of Newcastle United., • Lead the development of new tour products, seasonal experiences, special events and visitor experiences., • Bring new ideas and best practice from the wider visitor attraction, tourism, entertainment and customer experience sectors., • Use customer feedback, reviews, research and data to improve the experience., • Ensure tour content, storytelling and visitor touchpoints are engaging, accurate and aligned with the Club's brand., • Explore appropriate use of technology, digital content and interactive experiences to enhance the visitor journey., • Work with relevant Club teams to ensure Stadium Tours reflects current Club developments, events and activity at St James' Park., • Lead the successful day‑to‑day operation of Stadium Tours, ensuring a safe, efficient and consistently high‑quality experience., • Plan schedules, capacity and staffing levels to maximise customer experience and commercial performance., • Work with the two Team Leaders to ensure effective daily management of the Tour Guide team., • Develop and maintain clear operating procedures and service standards., • Manage the impact of matchdays, events, stadium activity and other operational requirements on the tour., • Work closely with Venue Operations and other Club departments to manage changes to the stadium environment., • Manage the Stadium Tours budget and ensure resources are used effectively., • Lead, motivate and develop approximately 30 Tour Guides and 2 Team Leaders, creating a positive, inclusive and high‑performing culture., • Establish clear expectations and performance standards for customer‑facing colleagues., • Recruit, onboard and develop high‑quality Tour Guides with a focus on customer service, storytelling and commercial awareness., • Create and deliver structured training covering product knowledge, storytelling, customer experience, sales and operational standards., • Coach and assess colleagues to ensure consistent delivery across all tours., • Develop talent and succession within the team., • Help ensure Stadium Tours tells the story of Newcastle United in an engaging, accurate and contemporary way., • Develop and maintain compelling memorabilia displays that enhance the visitor experience., • Support the growth, organisation and accessibility of the Club's archive., • Build relationships with stakeholders who can contribute knowledge, stories, artefacts and content., • Identify opportunities to use the Club's heritage and archive to create new visitor experiences, exhibitions, events and commercial products. Success will be measured through: • Growth in annual Stadium Tour visitor numbers., • Growth in revenue, profitability and average revenue per visitor., • Successful development and launch of new products and experiences., • Improved capacity utilisation, conversion and customer satisfaction., • Quality and consistency of the visitor experience., • Team engagement, capability, retention and performance., • Successful development of the memorabilia displays and archive., • Effective operational performance and cost management., • Proven management experience within a high‑volume visitor attraction, tourism, hospitality, entertainment, leisure, cultural, heritage, sporting or customer experience environment., • Demonstrable experience of improving customer experiences and delivering measurable commercial results., • Strong commercial awareness, with experience of growing revenue, visitor numbers, customer spend or profitability., • Proven experience leading and developing a sizeable customer‑facing team., • Strong understanding of customer journey design and service excellence., • Experience using customer, sales and operational data to inform decisions., • Experience managing budgets and resources., • Excellent communication, organisation and stakeholder‑management skills., • A proactive and entrepreneurial approach, with the ability to turn ideas into commercial initiatives., • Strong digital and IT literacy, including experience with ticketing, booking, CRM or customer data systems., • Experience within a major visitor attraction or destination., • Experience developing visitor products, tours, exhibitions or experiences., • Experience of pricing, yield management or capacity optimisation., • Experience developing commercial partnerships and distribution channels., • Experience working with heritage, archives, collections or cultural assets., • Knowledge of the tourism and visitor attraction market in the North East., • Knowledge and understanding of football and/or Newcastle United., • Relevant qualification in tourism, hospitality, business, visitor attraction management or customer experience. We are looking for an ambitious and commercially minded leader who: • Puts the customer at the heart of decision‑making., • Is passionate about creating memorable experiences., • Is commercially curious and constantly looks for opportunities to grow., • Uses data to make decisions and challenge existing thinking., • Has energy, creativity and an entrepreneurial mindset., • Can inspire and develop a large customer‑facing team., • Works collaboratively across a complex organisation., • Has excellent attention to detail without losing sight of the bigger picture., • Is authentic, engaging and able to represent Newcastle United positively. This is an opportunity to shape the next stage of Newcastle United's Stadium Tours operation. The successful candidate will not simply manage the tours that exist today. They will be expected to grow the audience, grow the revenue, improve the experience and develop new ways for supporters and visitors to connect with Newcastle United and St James' Park. We are therefore looking for an experienced visitor attraction or customer experience professional with the commercial ambition, leadership capability and creativity to turn Stadium Tours into a growing and increasingly significant visitor experience for the Club. #J-18808-Ljbffr

As the Head of Retail, you will be the leader of a dynamic team and able to take on all aspects of the business. Head of Retail - Billing Aquadrome - Northampton, Northamptonshire. You will be responsible for the safe, legal & profitable day to day running of the entire ‘Retail’ operations as de

Make sure you have your ID, driving license (for scooter and car drivers) and proof of right to work. Proof of your right to work self-employed in the UK. Take advantage of busy areas and earn more at evenings and weekends.

All preferred candidates for posts carrying out regulated work with these groups will be required to become a PVG Scheme member, or undergo a PVG Scheme update if they are already a member, prior to any formal offer of employment being made by East Lothian Council. If you have spent more than 3 mont

Your last hour is spent at the depot offloading and debriefing.

Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council. Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the prac

For more information, please apply directly with a copy of your CV today and a member of our team will be in touch! TPBN1_UKTJ. The Recruitment Crowd is currently recruiting on behalf of our well-known and industry-leading client based in the Newcastle area. Have no more than 6 points on licence (m

Career development and training to help you achieve your professional goals Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub! Wellbeing support and activities to help you maintain a healthy work-life balance Acc

You will build positive relationships with residents, families and professionals and become an important part of a supportive residential care team. Please note: We do not offer sponsorship. Develop positive and trusting relationships with residents, families and professionals.

Fed Up of Warehouse or Admin Work? – Start as a Sales Assistant Are you fed up with being in a warehouse and speaking to the same people every day? Get out of the warehouse and start as a sales assistant with this exciting opportunity. You will be representing clients through face-to-face campaign

You will build positive relationships with residents, families and professionals and become an important part of a supportive residential care team. Please note: We do not offer sponsorship. Develop positive and trusting relationships with residents, families and professionals.

You will assist and develop the everyday living skills of our service users and support them to enjoy a wide range of activities. The posts also offer potential candidates the opportunity to work across other services and with other individuals who have a range of support needs. The staff must be ab

You will provide person-centred support to individuals, helping them live as independently as possible while promoting their dignity, wellbeing, choices and quality of life. Work closely with colleagues, families and other professionals. Essential Skills and Experience? A minimum of 6 months UK expe

The role Youll be working as part of an experienced residential team, providing a safe, stable and nurturing home environment for children who may display behaviours that can be challenging as a result of their individual needs and experiences. This is a full-time, temp-to-perm opportunity , offer

Ability to work on your feet for extended periods and lift packages of varying weights, must be comfortable with heavy lifting. Strong attention to detail to ensure accurate sorting and labelling of parcels. IMMEDIATE START AVAILABLE The Recruitment Crowd are currently recruiting on behalf of our i

We also offer 20% off your mobile line rental at EE! Progression & Training: Unique Industry Training such as: LST, Moffett, Manual Handling, Double Decker & Load Security. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improv

About National Care Group National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autistic people, and complex related needs. The organisation promotes an environment of wellbei

Maintain strong, professional communication with families, friends, and external professionals as required. You'll work in one of our family-style homes in. Childcare Responsibilities: Provide high-quality childcare that consistently meets and exceeds Ofsted National Standards and Bay View Childcare

About National Care Group National Care Group is one of the UK's leading providers of adult social care, supporting people with learning disabilities, mental health support needs, acquired brain injuries, autism and complex related needs. We won Specialist Care Provider of the Year 2025 in the large

Main Purpose of the Role Deliver high-quality care and support to children and young people within the home Help achieve the best outcomes for each child through effective care planning, key work sessions and risk assessments Provide leadership and guidance to support best practice in childcare Ensu

Possession of a driving licence (minimum one year) is essential /n What we can offer you /n /n - Pension – Auto-enrolled pension scheme. About the Service /n Pinecroft is our specialised residential home where we support autistic adults who has a variety of mental health needs. Mindfulness – Fre

Job Description Consensus is not just a care provider – we're a community of amazing people dedicated to inspiring and empowering people with learning disabilities, autism, and complex needs. If you're looking for a career where you can make a meaningful difference in the lives of others, then th

We welcome applications from people of all backgrounds, identities and experiences, including disabled and neurodivergent candidatesReasonable adjustments are available throughout the recruitment processIn exceptional circumstances, a genuine occupational re

This role offers competitive pay of 15-17 PH depending on experience and a hybrid work style (4 days in), on a c3 month temp contract. Some of the responsibility's you can expect are but not limited to;. Successful candidates will have experience handiling high volume and complex billing maintaining

Are you passionate about cooking and love helping others find the perfect ingredients for their culinary creations? Join us as a Sales Assistant in our retail store, where you'll serve up exceptional customer experiences, share your knowledge of premium cookware, and help our customers cook up succe