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Company: The Grange Festival Title: Head of Guest Experience & Hospitality Location: Alresford, Hampshire Salary: £36k - £40k per annum The Grange Festival is looking for an experienced and highly skilled hospitality professional to lead our guest experience and hospitality programme. This is a senior, hands-on role at the heart of a premier arts organisation, offering the opportunity to build meaningful relationships with high-net-worth patrons, members, and guests, while overseeing the operational excellence that ensures every interaction is seamless. This role also carries a strong commercial focus. You will play a key part in driving revenue through ticket sales, dining, and membership, with a proactive and thoughtful approach to upselling and conversion, always aligned with delivering an exceptional guest experience. The Grange Festival is currently undergoing a significant period of growth, presenting the chance for the right candidate to shape the evolution of our audience experience and take on increasing responsibility as the organisation expands. Why This Role is Special • Lead the delivery of truly exceptional experiences for discerning guests and high-value patrons., • Balance strategic relationship management with operational oversight and hands-on delivery., • Play a central role in shaping how our audience engages with The Festival, leaving a lasting impression of excellence and warmth., • Influence systems, processes, and service design across a growing, dynamic organisation., • Contribute directly to revenue growth through guest engagement, upselling, and conversion. What You’ll Do Build Exceptional Guest Relationships • Be the first point of contact for our most valued guests, delivering a high-touch, personalised service., • Maintain strong, trusted relationships with repeat attendees and high-net-worth patrons., • Identify opportunities to enhance each guest’s visit through tailored recommendations, including ticket upgrades, dining, and membership., • Manage complex or sensitive requests with discretion, care, and professionalism. Drive Revenue & Commercial Performance • Proactively support the generation of ticket, dining, and membership revenue through effective conversion of enquiries., • Confidently upsell hospitality packages, premium seating, and add-ons in a way that enhances the guest experience., • Monitor booking patterns and identify opportunities to maximise occupancy and yield., • Work closely with internal teams to support sales initiatives and campaign delivery., • Oversee day-to-day operations and commercial performance of the on-site shop, ensuring an engaging retail experience that supports overall revenue growth and brand presentation. Lead Operational Excellence • Oversee bookings, seating allocations, and hospitality arrangements, ensuring all guest requirements are met flawlessly., • Maintain operational standards during peak periods, combining strategic oversight with hands-on execution., • Ensure dietary requirements, accessibility needs, and bespoke requests are captured and executed with precision. Manage Financial & Systems Processes • Oversee ticketing, dining, and donation payments, including cash handling, reconciliation, and use of on-site payment devices., • Maintain accurate records in Spektrix or comparable CRM/ticketing systems, monitoring data quality and integrity., • Identify opportunities to improve workflows, processes, and guest-facing systems. Lead and Support Your Team • Manage seasonal staff during peak periods, setting rotas and providing hands-on guidance., • Lead by example, demonstrating exceptional service standards and commercial awareness., • Support the development and coordination of front-of-house and hospitality staff. Be Hands-On • Actively handle inbound guest enquiries via phone, email, and in-person during peak periods, converting interest into confirmed bookings., • Support bookings, ticketing, and hospitality execution directly, ensuring every interaction reflects The Grange Festival’s high standards. About You • Extensive experience in hospitality, luxury service, or customer-facing roles, ideally within a hotel or premium guest environment., • Commercially minded, with a proven ability or strong instinct for upselling, conversion, and revenue generation., • Proven ability to build long-term relationships quickly and maintain high levels of loyalty., • Strong operational and organisational skills with meticulous attention to detail., • Confident using CRM or ticketing systems (Spektrix or comparable) and managing financial processes., • Comfortable working strategically while “rolling up your sleeves” during busy periods., • Calm, solutions-focused, and able to make excellent decisions under pressure., • Ambitious and excited by the opportunity to grow within a rapidly expanding organisation. Working Pattern & Benefits • Full-time: 35 hours/week outside peak season., • Peak period (June–July) requires extended hours and weekends; TOIL provided., • Hands-on operational responsibility during peak periods; in the off-season, the team is very small, and you will be responsible for managing all incoming calls and emails., • Unique opportunity to combine high-end hospitality leadership with a role offering both influence and operational impact, in an organisation undergoing significant growth.

Basic Salary typically c.£42,000 (OTE £45,000 to £47,500 including overtime) Home based Mobile We have two roles one for a fully qualified Mobile Maintenance, PPM, Remedial and a separate role which would suit candidates who also have 2391 to carry out EIR’s in addition to the Maintenance PPM. You will be based from home to manage your own Commercial and Retail customers within your Territory. I have worked closely with this business for over 30 years leading the way in Electrical Compliance Testing and Remedials, Electrical Projects, LED upgrades and Lighting Maintenance. Mobile Maintenance/PPM Electricians/remedial works Job functions: Reporting directly to the Head Office Retail, industrial and commercial work, carrying out compliance visits Remedial works to NICEIC standards Lighting maintenance and occasional project work Emergency light testing Fire alarm testing PAT testing Fire extinguisher servicing PPM maintenance Desired Experience & Credentials * Fully Qualified Electrician- with 2365 with NVQ 3 or 236 parts 1 and 2 for example, and 17th or 18th Edition (any other direct equivalents to the same level will be acceptable) * Full UK driving licence (maximum of 6 points) * PPM maintenance experience * IT literate and able to use a Smartphone/Tablet for communication and reporting * Must be able to carry and use steps/ladders enabling short duration work at height Personality characteristics Outgoing and personable, able to build and retain strong client and staff relationships Work efficiently and on your own or as part of a team Ability to maintain high standards and follow quality control processes Proactive and confident attitude Flexible with working overtime and weekends if needed Willing to travel and stay away from time-to-time expenses paid Dynamic approach to work Benefits * An OTE of £45k+ (depending on role, location and experience) basic salary will be up to £40k, abundance of weekend and OOH call out bonus additional * Based on door-to-door hours 47.5 hours contract with a compulsory 1-hourunpaid lunch at midday * 20 days holiday + Bank Holidays (Long Service rewards of extra holidays) * Benefits pack including pension and rewards schemes, discount shopping, childcare vouchers and more * Van and fuel provided (for work use only) * Smartphone & Tablet, test equipment, uniform, and PPE provided * Ongoing training and progression Fully qualified 2391 Electrical Testing/PPM and Remedial works Job functions: Reporting directly to the Head Office Retail, industrial and commercial work, carrying out compliance visits Remedial works to NICEIC standards Lighting maintenance and occasional project work Emergency light testing Fire alarm testing PAT testing Fire extinguisher servicing Fixed wire testing PPM maintenance experience Desired Experience & Credentials: * Fully Qualified Electrician- with 2365 with NVQ 3 or 236 parts 1 and 2 for example, and 17th or 18th Edition (any other direct equivalents to the same level will be acceptable) * 2391 or direct equivalents to the same level * Full UK driving licence (maximum of 6 points) * PPM maintenance experience * IT literate and able to use a Smartphone/Tablet for communication and reporting * Must be able to carry and use steps/ladders enabling short duration work at height Personality characteristics: Outgoing and personable, able to build and retain strong client and staff relationships Work efficiently and on your own or as part of a team Ability to maintain high standards and follow quality control processes Proactive and confident attitude Flexible with working overtime and weekends if needed Dynamic approach to work Willing to travel and stay away from time-to-time expenses paid Benefits: * An OTE of £47.5k+ (depending on role, location and experience) basic salary will be up to £42k abundance of weekend and OOH call out bonus additional * Based on door-to-door hours 47.5 hours contract with a compulsory 1-hourunpaid lunch at midday * 20 days holiday + Bank Holidays (Long Service rewards of extra holidays) * Benefits pack including pension and rewards schemes, discount shopping, childcare vouchers and more * Van and fuel provided (for work use only) * Smartphone & Tablet, test equipment, uniform, and PPE provided * Ongoing training and progression For more information or an immediate interview please forward your CV and I will organise a convenient time to call you to see if in the ballpark for you

We’re recruiting a Head of Region to manager our retail stores across the North of the UK & Scotland. We’re looking for a Head of Region to lead one of our three UK regions. You’ll be the heartbeat of your area, coaching our managers, shaping the customer experience, driving commercial success

You will own the entire retail function and play a pivotal part in shaping the future of physical retail at one of the most exciting luxury brands redefining the space. Understands the dynamics of retail tech, in-store experience innovation, and omnichannel customer journeys. A rare opportunity to s

Candidates must have at least 5 years of relevant experience, particularly with Shopify, and a strong understanding of digital trading operations. A leading luxury fashion brand based in London is seeking a Head of Digital Marketing and Ecommerce.

The successful candidate will drive growth across Retail and Food Service channels, building and coaching a high-performing team. This is a pivotal role with a salary of £60k - £70k.

Champion the scale‑up of a category‑defining pet food brand, building strategic retail alliances and shaping the future of the market. During your interview process you’ll meet some of our team with varying levels of responsibility and experience. The role will work closely with the LT to shap

The Head of Retail will own Hypervolt's inbound consumer sales operation, leading a growing team responsible for converting high-volume inbound demand into revenue. Manage a team of inbound sales professionals focused on high‑velocity consumer sales. With an average order value of ~£1k, success r

A well-established high street retailer in London is seeking a Head of Digital Operations to drive digital strategy and enhance customer experience. This position offers a flexible work culture, a 20% bonus, generous employee benefits, and opportunities for professional growth. The ideal candidate w

A financial services leader in London is seeking a Head of Engineering for its Retail division. The ideal candidate should have significant experience in engineering leadership, knowledge of modern practices, and a strong understanding of stakeholder engagement. The company offers a competitive sala

A recruitment agency is looking for a Head of UX & Design in Greater London. This newly created role entails leading a team of UX & Digital designers to enhance customer experiences and drive conversion. The ideal candidate will have leadership experience in retail, proven team management skills, an

As Head of Retail, you will lead the UK commercial strategy in line with global objectives, owning key national retail relationships and guiding a London‑based retail and field team. Join a premium, innovation‑led luxury skincare brand as Head of Retail in London. Lead and manage key national re

A financial services organization is seeking a Head of Engineering – Retail to lead its engineering team, ensuring high-quality delivery of retirement finance products. Ideal candidates have extensive experience in senior engineering roles, particularly in Financial Services, and a strong understa

HEAD OF COMPLIANCE – LARGE FIRM COMPLIANCE & STAFF MGT EXPERIENCE (WITH PENSION & RETAIL INVESTMENT COMPLIANCE KNOWLEDGE) REQUIRED. You must have a good understanding of the regulatory obligations required for pensions and retail investment activities and have worked in a senior Compliance role fo

We’re seeking a future team member for the role of Head of Retail Retirement to join the BNY Investments team. Through an investor‑first approach, the firm brings to clients the best of both worlds: specialist expertise from seven specialist investment managers offering solutions across every ma

A leading technology recruitment firm based in the United Kingdom is seeking a head of sales to lead strategic new business sales and manage a small team. The ideal candidate will have significant experience in enterprise B2B sales within the retail sector, having sold retail technology solutions. T

A leading education institution in Greater London is seeking an experienced Head of Industry Collaborations to enhance partnerships across the fashion, retail, and beauty sectors. Benefits include generous leave options and support for professional qualifications, offering a salary range between £5

The Head of Retail Operations is a vital part of our Retail Operations Team working closely with the Senior Head of Retail Operations & Transformation. Passionate about retail with a strong understanding of retail operations and the impact of change on store teams. Support the Senior Head of Retail

This hybrid role offers flexibility with only two days in-office per week. The ideal candidate has a solid background in managing compliance teams and a deep understanding of the regulatory landscape impacting the distribution of financial products.

A global leader in Customer Data Science is seeking a Head of Proposition Development to lead the creation and scaling of new B2B digital propositions. This senior leadership role involves understanding retail dynamics, developing impactful customer value propositions, and collaborating across teams

UK leasing function, drive income growth, and shape the future of our retail focused portfolio. Deep understanding of occupier markets and retail dynamics. On behalf of a UK property company, we’re seeking a dynamic.

Fella & Jones are partnering with a globally recognised consumer brand at the intersection of sport, lifestyle, and performance to appoint a Head of Global Social & Community. Champion innovation by staying ahead of emerging platforms, trends, and technologies. Opportunity to shape the global cultur

A leading recruitment firm is seeking a Head of Retail Broking to lead a 40+ seat contact centre in Eastleigh. This role involves shaping the Retail Broking Division, driving strategic growth, and managing key partnerships.

The Head of Department: Higher Education (Creative Practice) is responsible for leading the academic and operational success of our Creative Practice curriculum area within Higher Education (HE). Candidates offered positions will be required to undergo thorough safeguarding background checks as a co

Software packages: Autocadds, Archicad, 3D software, Microsoft office packages. Manage 2 Retail Designers (one in charge of FS and A stores, one in charge of B and C store counters and the non‑consultant division builds). Work with local suppliers ahead of installations to ensure accurate applicat

Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer. The Head of Industry Collaborations will be accountable for team performance, ensuring KPIs are achieved and that partnerships deliver measurable impact for students and part

A global logistics company is seeking a Head of Business Development for their Retail and Ecommerce sector in the UK. The ideal candidate will have significant experience as a Senior Business Development Manager in Third Party Logistics, particularly within Retail and Ecommerce. The position offers

A leading cleantech company in the UK is looking for a Head of Retail to lead its inbound consumer sales operation. The ideal candidate should have over 5 years of sales leadership experience in high-velocity environments and a passion for clean energy. The position offers hybrid working, competitiv

Are you a proven Sales Leader ready to join a globally recognised market leader in construction materials? We’re partnering with one of the world’s premier manufacturers of Tools & Associated Products to find an ambitious Head of Retail Accounts who can drive growth, inspire teams, and deepen st

Head Of Retail, Publishing and Partnerships. You’ll lead a team of three direct reports – a Retail Buyer, Retail Operations Manager and Ecommerce Manager – shaping how the Museum's ideas, stories and identity extend beyond the visit. We are looking for someone who has experience of commissioni

A leading food delivery service based in Greater London is looking for a Head of New Business to enhance their partner network in retail and restaurants. The ideal candidate will have extensive commercial experience, particularly in the Retail or FMCG sectors, and possess strong relationship-buildin

The Head of Retail Compliance is part of the Compliance Advisory department, which reports to the UK Head of Compliance Advisory, Marsh Risk. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits

In partnership with the Human Resources department, define and establish clear retail career paths and comprehensive development plans for all levels of retail staff, including Store Managers, Assistant Store Managers, Sales Associates, and Made-to-Measure Experts. Develop, refine, and implement rob

A leading retail company in Greater London seeks a Senior Facilities and Security Manager responsible for overseeing facilities operations, ensuring compliance with health and safety standards, and managing security strategies across all retail locations and the Head Office. This role requires a han

A luxury retail brand in the United Kingdom seeks a professional to enhance commercial performance and business intelligence. The ideal candidate will have experience in managing KPIs, improving client experiences, and creating career paths for retail staff. This position is crucial for achieving hi

A fast-paced growing company in London is seeking a Head of Finance to design and lead accounting infrastructure. This role offers significant autonomy and the chance to take full ownership of the finance function within a dynamic environment. The ideal candidate has 5–10 years of progressive fina

We are seeking a highly experienced and strategic Head of Planning for a leading retail client in the UAE. Head of Planning – Retail (UAE). Lead, mentor, and develop a team of planning professionals.

A leading educational institution in the UK is seeking a Head of Department: Higher Education (Creative Practice) to provide inspirational leadership and improve curriculum quality. The role offers a competitive salary ranging from £52,150.

You’ll lead a team of three direct reports a Retail Buyer, Retail Operations Manager and Ecommerce Manager, shaping how the Museum's ideas, stories and identity extend beyond the visit. This is a senior, delivery-critical, hands‑on role that sits at the heart of our Smithfield opening, editorial

Retail Apparel and Fashion, Retail Luxury Goods and Jewelry, and Retail. Fella and Jones are partnering with a lifestyle retailer to recruit a Head of Marketing & Content. Head of Marketing & Content (Contract).

Head of Permanent UK, Retail & Head Office. We are looking for a Head of Retail to oversee the Flagship store and lead on all retail activities to strive for growth and expansion. Global Head of Ecommerce - Digital Fashion & Retail.

This role offers you the chance to influence the future of retail media at Boots, with the opportunity to shape outcomes and drive significant growth. You will lead the charge in driving growth and maturity of retail media, shaping compelling advertiser solutions and embedding retail media into our

A luxury cosmetics brand is seeking a Head of Retail Design to oversee the creation and implementation of store counters in the UK and Ireland. The ideal candidate will have over 12 years of store design experience, an architectural background, and be a strong communicator. Responsibilities include

We do this through a variety of market leading, award-winning products and services, delivered by a diverse team of over 1,400 purpose-led colleagues who genuinely put the customer at the heart of everything we do. Strong knowledge of modern engineering practices, including software engineering, arc

Own and refine the sales strategy to deliver ambitious retail and wholesale plans across grocery, drugstore, pharmacy, wholesale, and other retail outlets. Ensure product and stock compliance across the retail footprint; coordinate with Operations and Finance on forecasting and profitability. Build

A global market leader in tools and construction is seeking a Head of Retail Accounts to lead and develop sales teams while managing key accounts like B&Q and Screwfix. A competitive salary and hybrid benefits package are offered.

Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co‑branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions in

We're excited to be partnering with a leading value retailer to recruit a Head of Trading for their established team based in Leicester. Head of Trading | Retail (FMCG) | Leicester. Track record of delivering commercial growth in a value or high-volume retail environment.