Information security manager jobs in Newcastle Upon TyneCreate job alerts

Job Title: Fraud/Complaints Contact Center Manager (CCM) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Travel Required: No Reports to: VP / Director of Delivery Location: Site-Based or Working At Home Contract Type: TBC Grade: TBC Job Summary / Overview The Fraud/Complaints CCM is the manager of the staff, premises, operations and their relationship with the Clients as appropriate for his or her programme/s and site/s, ensuring that financial and quality targets are achieved according to budget, using Teleperformance standards that are applicable for the business. The CCM is responsible for operational delivery (Performance and P&L), the role based on site and/or working at home (WAH). In Complaints you will manage the LOB you must ensure customer complaints are investigated, resolved, and reported in line with company policies, regulatory requirements, and customer service standards. The role focuses on improving complaint resolution efficiency, identifying root causes, and driving continuous improvement to enhance the overall customer experience. With our Fraud telephony lines, you will manage an LOB and play a key role in protecting our customers by identifying and mitigating fraud threats. You will work collaboratively with stakeholders across the business, leveraging your expertise to help assess and enhance fraud controls. Additionally, you will engage with industry bodies and regulators to ensure alignment with best practices and regulatory requirements. Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document) • Manages and is responsible for day-to-day activities of one or more unit of operations, • Is fully accountable for performance of their business unit/s across all business and client targets, including all financial metrics, client KPIs, absence, attrition, engagement and others as appropriate, and takes appropriate steps with their teams (with the support of others where appropriate) to ensure good performance is consistently achieved, • Strategically plans with VP / Director of Delivery and executes to enhance profitability, productivity, and efficiency throughout the company’s operations, • Owns the delivery of all financial targets and GM, by setting appropriate budgets, controlling spend and creating plans to rectify if not on target to deliver against financial forecasts, • Manage the daily/weekly/monthly P&L, • Oversees the daily operation of the call centre and its various components, ensuring SOW compliance and KPI goals. Including CSAT, ESAT and KSAT, • Prepares/reviews financial and/or operational analysis and reports on a daily / weekly / monthly basis, • Spends time on floor to audit current procedures to monitor and improve efficiency of operations, • Implements processes to ensure that teams can manage their operations intra-day, by day, week and month to prioritise their actions for the day, • Leads, manages, develops and motivates a team of ACCM’s in line with organizational management processes (TOPS) with the focus on developing a highly motivated Contact Centre, • Carries out monthly 121s, as well as quarterly reviews and annual appraisals of performance for each ACCM, highlighting areas for coaching, training, and further development. Puts activities in place to progress performance improvements or personal development as needed, • Ensures ACCMs and Team Leaders in business unit/s are likewise carrying out reviews with their direct reports and performs audits to ensure high quality conversations are taking place, and appropriate support is being applied, • Participate in monthly and quarterly ATAC meetings, • Continuously investigate and introduce process improvement measures and either signing off actions or raising to a higher level if appropriate, • Demonstrates expertise on Teleperformance’s tools, service offerings and processes, and a deep understanding of the client’s requirements, to enable identification of appropriate solutions to increase performance, quality and customer experience outputs. Can also confidently talk about these options to prospective new clients and host visits to their business unit/s to showcase Teleperformance’s capabilities, • Hosts client MBRs and QBRs as needed to ensure ongoing client confidence of performance and development of strategic direction for the business area/s, • Develops or assists with the development and implementation of policies and procedures consistent with those of the organisation, • Builds relationships and works closely with own team and key stakeholders to achieve optimum performance and engagement levels at all times, developing and implementing strategic initiatives across the site with their support, • Fosters a culture of high employee engagement, where local, national and global recognition programmes, awards, incentives and engagement initiatives are delivered effectively on site, • Creates opportunities for employees in their business unit/s to regularly voice their opinions, feedback, ideas and concerns, and responds swiftly to effectively resolve any issues., • Works together with their teams and other stakeholders as necessary to identify issues and generate action plans to ensure delivery of performance/KPI focus areas, • Works in close partnership with the client to understand their business and their strategic objectives, inspiring a culture of client-centricity to meet and exceed performance expectations, • Completes business critical reports on time and ensure this includes meaningful and relevant information and commentary. This includes the AMF, Contribution Report, Drill Sheet, Stoplight Report, and any client specific reports not completed by Client Services, • Leads a business culture where data protection, security and prevention of fraud is a top priority for all job roles within account areas, driving full operational compliance with all GECSP, HR and other policies and procedures, • Responsible for the health, safety and welfare of yourself, your team and surrounding colleagues. Work with your cluster VP to deliver all health & safety needs, promote a strong health and safety culture, demonstrate leadership and commitment with respect to the safety management system. Identify opportunities for continual improvement, • Leads by example and consistently demonstrates the Teleperformance values of Professionalism, Integrity, Commitment, Innovation and Respect in every interaction, • Fosters a working culture which is built on embracing diversity, respect and positivity, and has a zero-tolerance attitude towards bullying & harassment, and any other unethical behaviours or practices, • Other duties as assigned. Main Job Requirements Education and Specific Training • Bachelor’s degree or equivalent experience in a call centre or business related field (e.g., management, sales) Work Experience • Minimum 3 years’ experience of complaint management in a regulated environment preferably Financial Service, • Minimum 2 years’ experience of fraud management in a regulated financial services environment, • Experience of managing a large operation of 200+ people, • Lean Six Sigma certification at Green Belt level, preferred - Required Skills Technical Skills • Comprehensive computer skills, • Proficient use of Microsoft Office tools including MS Word, PowerPoint, Excel, Outlook and others, • Ability to use Excel’s advanced analytical tools such as run charts, histograms, pareto charts, scatter plots etc., preferred Competencies and Specific Skills • Achievement oriented, • Superior analytical ability, • Superior communication skills, • Robust and commercially balanced decision-making, • Flexibility, • Sound reasoning & judgement, • Excellent leadership and management skills, • Planning and organizing, • Lead by example / integrity, • Problem Solving, • Employee & Client satisfaction orientated, • Self-motivated and can motivate others, • Highly advanced team building skills, • Strategic and commercial thinker, • High levels of resilience and focus, • Coaching focus, • Advanced facilitation & presentation skills, • Advanced project management skills, • Advanced change management skills, • Advanced KPI knowledge and understanding, • Commercially astute

We are looking for a highly motivated Project Manager with installation / delivery experience for a well-known security client, role to be based North England, Southern Scotland. The position is responsible for the delivery of the installation portfolio assigned within the region, and other areas as assigned. To delivery installation projects on time and on budget maximising monthly, quarterly and yearly revenue, with a view of maximising margin potential and contributing to the installation business plan set for the year. Responsibilities • Review of contractual requirements prior to Project initiation to ensure delivery against time, cost and quality, • Identify, mitigate and manage risks associated with project delivery, • Management of all ongoing projects to maximise revenue and NRM generation, • To coordinate and liaise with the engineers, contractors and the wider project team to deliver projects on time, within budget., • Attend and pre-start and project closure meetings, • Management of stakeholder communication including weekly reporting on project progress and financial performance where necessary., • To ensure relevant and effective communication is maintained at all times with clients, • Follow agreed process and documentation for management of projects, including variations, WOA’s and lessons learned, • Attend all relevant project meetings as and when required, • Provide cash flow forecast and revenue profiles, seeking approval as and when necessary, from the senior team where projects deviate from plan., • Support, manage and mentor the Project Management team including accuracy of forecast and cost control, • Promote a safe working environment by ensuring compliance with Health and Safety procedures, identifying areas of risk and reporting any faults to the appropriate department., • Adhering to Principles and Values, • Inspires trust by treating all individuals in a fair and consistent manner Maintains confidentiality., • Holds to agreements made with others Declares own intentions in dealing with others Does not deliberately mislead others., • Admits to mistakes., • A demonstrable ability to understand, follow and manage a sales process. Persuading and Influencing, • Makes a strong personal impression on others., • Creates an immediate, positive, and credible impression on others. Takes care to present self effectively., • Communicate progress and successes within the business unit and to the wider business audience., • Establishes long term relationships and useful contacts Encourages and assists others to develop people networks Relates well to people at all levels., • Uses humour appropriately to enhance relationships with others. Presenting and communicating information., • Expresses opinions, information, and key points of an argument clearly, • Responds quickly to the needs of an audience and to their reactions and feedback and Projects credibility., • Coping with Pressures and Setbacks., • Able to work productively in a pressurised environment, remains calm and objective under pressure., • Keeps emotions under control during difficult situations., • Avoids emotional displays that may negatively affect interpersonal relationships or performance Effectively manages own emotions., • Balances the demands of work and personal life; maintains a positive outlook at work Shows an optimistic outlook towards work., • Recovers quickly from setbacks Recovers from past failures Keeps difficulties in perspective. Essential • Good understanding of Project Management methodology and delivery, preferably within a security environment, • Experience of revenue and install margin maximisation, • Delivery of multiple ongoing projects, • Experience of managing large or multiple projects in a security environment, • A strong commercial focus to ensure projects are delivered on budget, on time and to agreed quality standards., • Experience of financial/resource forecasting and planning to anticipate future requirements and to mitigate risk, • Good understanding of administering contracts, • Working with NEC / JCT contract

Job Description: The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below. SECURITY CLEARANCE: Must have or be able to obtain security clearance eligibility to access UK Ministry of Defence establishments, working within ITAR and Export Control restrictions LOCATION: Newcastle upon Tyne or Guildford or Newport South Wales (with some hybrid working available subject to our Hybrid Working Policy) TYPE: Full time WHAT'S IN IT FOR YOU • Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more, • Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday, • Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities, • Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme, • Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving, • Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity) Airbus Defence and Space is the leading provider of optical and radar imagery, geographic information products, software and services delivering geographic information solutions into both private and public sector organisations worldwide. We provide high value-added solutions including satellite data and imagery acquisition and processing, operational emergency planning systems, geo-information, risk analysis, consultancy, data management and hosting. Around the globe, commercial and government customers alike rely on Airbus' leading technology and solutions. A permanent position has arisen for a Commercial & Contracts Manager within the Space Digital organisation at Airbus Defence and Space. You will, as the Commercial & Contracts Manager, lead on all of the contractual and commercial topics across a wide range of opportunities and contracts with our key customers which includes the European Space Agency (ESA), UK Ministry of Defence, UK Civil Government, and a variety of commercial customers. In doing so you will work as part of the bid and programme leadership teams to ensure that best in class profitable commercial and contractual solutions are developed for and negotiated effectively with, our customers on all prime bids and campaigns. In addition, you will be responsible for effective management of contracts post-signature to secure committed Airbus profitability on opportunities and contracts. Your role will primarily focus on providing commercial management and support to a wide range of UK Government, UK Ministry of Defence and commercial organisations as part of our wider Connected Intelligence Commercial team. HOW YOU WILL CONTRIBUTE TO THE TEAM • Oversee the commercial and contractual aspects of assigned projects, with a focus on Intelligence campaigns and contracts., • Manage the commercial aspects of the bidding process, from preparing bids and presenting key considerations to approvers, to negotiating contract terms., • Lead negotiations for a diverse range of agreements and contract changes, including teaming, agency, and other industrial arrangements., • Collaborate with key stakeholders to develop profitable commercial solutions, ensuring risks are identified and managed while adhering to governance processes., • Oversee existing contracts to ensure compliance and efficiency, managing commercial activities, contract changes, and timely invoicing., • Build and maintain strong customer relationships to ensure successful contract performance. ABOUT YOU • Experience in a commercial role managing complex proposals and contracts (e.g., Sales, Bidding, Procurement)., • Experience in commercial environments involving governmental, international, or non-governmental clients is highly desirable., • Demonstrated negotiation and contract management skills., • Strong stakeholder management skills with the ability to build relationships and influence at various levels. Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions. HOW WE CAN SUPPORT YOU Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we ll always do our best to accommodate your request. Please let us know if you need us to make any adjustments for the selection process - you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence. As a Disability Confident Employer, Airbus UK will offer an interview to any applicant that considers themselves to have a disability or long-term condition and meets the minimum criteria of the role (as set out in the job advert). To opt in , just select the option during your application submission and our Talent Acquisition team will contact you. :MF1 This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth. Company: AIRBUS Defence and Space Limited Employment Type: Permanent Experience Level: Professional Job Family: Sales, Marketing & Commercial Contracts By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

In order to increase our security posture, Redcentric have created a new role of Information Security Manager. Redcentric | Information Security Manager. Being the company subject matter expert on Information Security and related issues.

BAM UK & Ireland are recruiting an Information Security Assurance Manager to join the team. You will be contributing to the development, implementation and enforcement of information security policies, procedures and measures to ensure the confidentiality, integrity and availability of the IT system

As an Information Security Manager, you’ll take operational ownership of information security for new Defence contracts, ensuring compliance with MOD Secure by Design (SbD) standards and data protection legislation. Information Security Manager (Defence)-MyTechnology. Information Security Manager

Are you an experienced information security professional looking for an exciting career move with a proven track record implementing and developing Information Security Management Systems (ISMS)? The purpose of this role is managing compliance with regulations, performing risk assessments, and ensur

The ISSM is responsible for ensuring all Information System Security policies, standards, and directives are enforced to support assessment, authorization and continued operation of information systems processing classified information. Cybersecurity - Senior Information System Security Manager (ISS

Act as an Information Security consultant to the rest of the business and represent Information Security in key forums to ensure that technical security standards are met and adhered to. This technically focused role includes delivering our Information Security services (such as consultancy, assuran

Help make Navro's security posture a value proposition - develop a Trust Centre to easily present and provide security information. Architecting Trust: Information Security Manager. Champion a company-wide culture of security awareness and operational resilience by playing a key role in defining, ma

Promote a culture of security and compliance, managing security incidents, maintaining accurate documentation, and driving awareness of information security and data protection responsibilities. Lead Information Security Operations across multiple sites, covering risk management, incident response,

Promote a culture of security and compliance, managing security incidents, maintaining accurate documentation, and driving awareness of information security and data protection responsibilities. As an Information Security Manager, you'll play a vital role in safeguarding data and ensuring compliance

Establish, maintain, and enforce security policies, procedures, and controls to mitigate information security risks and vulnerabilities. You will work closely with the client’s international IT team to lead the organisation’s cybersecurity and information risk agenda, including oversight of ISO

Established Information Security professional with experience of implementing security frameworks (e. Knowledge of technical security controls including firewalls, intrusion detection / prevention systems, endpoint security, DLP, encryption and identity and access management. Practical experience of

Operations Manager – Cable Engineering (New Connections) . Freedom Group have an exciting opportunity for an Operations Manager to lead the delivery of our Cable Engineering Services contract with Northern Powergrid, focusing on New Connections. Lead a team of Project Managers, Supe

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Operations Manager – Cable Engineering (New Connections) . Freedom Group have an exciting opportunity for an Operations Manager to lead the delivery of our Cable Engineering Services contract with Northern Powergrid, focusing on New Connections. Lead a team of Project Managers, Supe

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Please follow the link(s) below for further information -. The school is managed by a Head Teacher, two Depute Head Teachers, a Principal Teacher for Pupil Support, a Principal Teacher for Additional Support Needs and a Manager of Early Learning and Childcare and Out of School Club.

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

If you would like further information in relation to the Disclosure Scotland checks, please visit www.

Self-employed Core Delivery Driver.As one of our Self-Employed Core Delivery Drivers you'll enjoy freedom, flexibility and better financial rewards, plus all the support and benefits of being part of our wider Yodel team.You don't need any experience, and the more you deliver, the more you earn.Com

Falkirk Council are looking to recruit a Support for Learning Assistant (Grade E) for the Thistle Wing and Annexe which is a provision for children with severe and complex additional support needs within Kinnaird Primary School.You will provide support for teachers and pupils to enhance pupil well-b

Please click the link to `Essential Applicant Information’ above for more information. Important Applicant Information:. Essential Applicant Information.

Please follow the link(s) below for further information -. The school is managed by a Head Teacher, two Depute Head Teachers, a Principal Teacher for Pupil Support, a Principal Teacher for Additional Support Needs and a Manager of Early Learning and Childcare and Out of School Club.

If you are applying for this role on a part time basis, please tell us in the Additional Information section of the application form. Please note: PVG member’s records are constantly updated with any new vetting information that arises. Any information that is disclosed on a PVG membership or upda

If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact. Further information can be found at.

Contract / Shift Patterns: Bank for all over the Lonsdale DCA area's based in the West Midlands.We are unable to consider skilled or student visa applicants for this opening.CareTech is a person-centered care company that provides quality care to adults nationwide.Our vision is a world where there i

If you would like further information in relation to the Disclosure Scotland checks, please visit. For an informal discussion regarding this vacancy, please contact Paul MacIver, Technical Unit Programme Manager, on 07483 443 044.

Social Care Assistant, St Brendan's Care Home, Isle of Barra (4250).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

Operations Manager – Operations Team. We are looking for an experienced and motivated Area Operations Manager to join our operations team, which typically operates embedded power projects comprising of reciprocating gas engine or battery storage plants between 2- 10MWe at 11kV grid level, with a n

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

We are looking for a caring and reliable Residential Support Worker to join our team in Derby.You will support residents with their daily routines, encourage independence, and help create a safe and positive home environment.We are looking for a caring and reliable Residential Support Worker to join

Social Care Assistant, St brendan's Care Home, Isle of Barra (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.Th

RightTime Care are seeking Compassionate and Experienced Complex Care HCA's and Support Workers to provide high-quality, person-centred care to individuals with complex needs, including mental health conditions, learning disabilities, autism, acquired brain injuries, and challenging behaviours.You w

Surecall Medical Recruitment are searching for experienced Operations Managers for a Healthcare Client of ours on a permanent basis. For further information please contact us directly:.

Leadership Opportunities in Children’s Residential Care – North West & North East 🌟.My client is a leading organisation in the.Lead a multi-building residential children’s home, managing a team to deliver high-quality care and measurable outcomes for children.Oversee daily operations across

First-level nurse qualification/Registered Managers Award/NVQ Level 4/5 in Management. If you are an experienced, driven Operations Manager with a passion for providing high-quality care services, we would love to hear from you. We are now seeking an experienced and dedicated Operations Manager to j

Registered Managers with Children's Residential Home exp.

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You’ll be part of the Digital & Brand Experience function, working closely with a Product Manager, Assistant Product Manager, and testers, while also collaborating with offshore developers and business analysts. The Product Manager will retain overall ownership, but you’ll drive day-

As a Mechanical Project Manager, you'll be responsible for ensuring mechanical systems are designed, installed, and maintained to meet project specifications, budgets, and timescales.

Baltic Recruitment are currently looking for warehouse operatives, pickers and packers for respected companies in and around the Birtley area.We also recruit in surrounding areas for warehouse operatives, pickers/packers, production operatives and much more! This role is a great opportunity as it i

The Recruitment Crowd are currently recruiting on behalf of our industry-leading Parcel Courier client based in the Washington area.Keep in mind that this is an Ad Hoc position, and only apply if you are seeking Ad Hoc work.Sunday to Friday - 22:30 - 07:30 (Shifts will vary in length 7-10hrs).Sort a

Decanting from courier totes to Slot boxes with relevant receipt information details.

Label Stores Operative – £12.Location: DH9 7XP ⏰ Shifts: Rotating 6am–2pm / 2pm–10pm We’re looking for a Label Stores Operative to join our warehouse team.What you’ll do: Move labels to/from production lines Check deliveries and stock levels Use

Forklift Driver & Warehouse Operative.Sector: Manufacturing Non-Food.Forklift Driver & Warehouse Operative.Sector: Manufacturing Non-Food.Own vehicle essential due to site location and shift times.Experienced Forklift Driver & Warehouse Operative!.ISQ Recruitment is working with a well-established m

Temporary Ongoing Position: Warehouse/Production Operative (Pharmaceutical).We are seeking a motivated Warehouse/Production Operative to join our client, a leading pharmaceutical company, on a temporary ongoing basis.This is an exciting opportunity to be part of a team that plays a vital role in the