Partner Experience and Operations Manager
1 day ago
London
Partner Operations Manager Remote (London-Based, Hybrid Once Office Opens) Were building the operational backbone of a company redefining how internet infrastructure is deployed and managed globally. Our mission is to make internet infrastructure as seamless and reliable as any other utility and were looking for a Partner Operations Manager to help make that vision a reality. This role is ideal for someone who thrives at the intersection of operations, project management, and technology , with a passion for building scalable systems and empowering partners to deliver critical infrastructure worldwide. Youll join a fast-growing, well-funded startup tackling some of the hardest problems in networking and operations and your work will directly shape how our global deployment network scales. Ownership & Impact Lead complex deployment operations from planning to execution, ensuring every installation is delivered on time, within budget, and to exacting standards. Process Design Build and refine systems that streamline partner onboarding, project management, and delivery across hundreds of simultaneous installs. Partner Enablement Support and manage partner relationships, ensuring alignment, accountability, and performance excellence across all projects. Continuous Improvement Develop playbooks, dashboards, and automation tools that scale with growth while improving speed, quality, and partner satisfaction. Were looking for a hands-on operations leader who brings: ~28 years experience in operations or project management, ideally with a physical or on-site delivery component. ~ Proven ability to manage complex deployments end-to-end with multiple external stakeholders. ~ Experience working with partners, vendors, or subcontractors from bidding and onboarding to oversight and performance management. ~ Strong project management skills , with a track record of improving systems and driving consistent results. ~ Bonus: experience in networking, hardware, or managed service environments (MSPs, strategic integrators, etc.). This is an opportunity to play a pivotal role in building the future of global internet infrastructure . Achieving Partner Satisfaction Scores of 8+/10 Your work will ensure every network deployment is executed with precision, partners are empowered to succeed, and customers experience world-class reliability setting the foundation for scaling globally. FORT Future of Recruiting Technologists is a technical & IT search consultancy that specialises in placing experienced professionals & teams with leading technology companies in the North of England. We take time to ensure a strong cultural and technical fit through a deep understanding of our clients business and project needs. Ultimately, we pair technologists with businesses based on more than just skills.