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Internal control jobs in United Kingdom

  • Compliance Officer
    Compliance Officer
    2 days ago
    £12.75 hourly
    Part-time
    London

    About Us: Pine Herbals UK is a growing e-commerce business selling household products online, primarily via eBay. We pride ourselves on quality, compliance, and excellent customer service. Role Summary: We are seeking an experienced Authorising Officer to oversee financial approvals, compliance, and operational controls for our online business. This hybrid part-time role allows flexible working both remotely and on-site, ensuring transactions, supplier arrangements, and listings comply with UK regulations and company policies. Key Responsibilities: 1.Authorise financial transactions: supplier payments, refunds, chargebacks, and marketplace fees 2.Review and approve invoices, contracts, and documentation 3.Ensure compliance with UK e-commerce regulations and eBay policies 4.Maintain accurate records of approvals and audits 5.Identify and escalate operational or financial risks 6.Support internal controls and governance Requirements: 1.5+ years’ experience in authorising, compliance, finance, or governance 2.Experience in e-commerce or online retail, preferably household products 3.Understanding of UK consumer law, online trading regulations, and financial controls 4.Strong analytical, organisational, and communication skills 5.Ability to work independently, remotely, and on-site 6.Proficient in Microsoft Office Desirable: 1.Professional certification in finance, compliance, or related field 2.Knowledge of VAT, HMRC, and online marketplace compliance What We Offer: 1.Flexible hybrid working arrangements 2.Competitive hourly rate (£12.75/hour) 3.Opportunity to support a growing UK e-commerce business

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  • Credit Analyst
    Credit Analyst
    3 days ago
    Full-time
    London

    About the job Job Title: Credit Analyst Department: Credit and Risk Location: London, Paddington Office based Hybrid or Remote: Office based (full time) Type: Permanent Job Purpose This is a core role within Winyield’s credit and risk function, responsible for the assessment, monitoring, and governance of both consumer and business lending exposures. The Credit Analyst will play a central role in designing and operating disciplined underwriting processes, maintaining robust credit policies, and supporting the responsible scaling of Winyield’s lending activities. The role requires a strong understanding of UK consumer credit standards alongside experience assessing small business and SME credit risk. The Credit Analyst will work closely with senior management, operations, product, and technology teams to ensure credit decisions are consistent, well-documented, and embedded into scalable systems and controls. Key Responsibilities Credit Analysis and Underwriting • Assess the underwriting rules for consumer and business credit applications using financial, behavioural, and affordability data, • Perform affordability assessments, income verification, cash flow analysis, and stress testing in line with UK responsible lending standards, • Apply and continuously refine credit policies, decision frameworks, and eligibility criteria, • Produce clear, consistent, and well-documented credit rationales suitable for internal review, audit, and regulatory scrutiny Automation, Data, and AI-driven Underwriting • Support the design and implementation of automated underwriting workflows for consumer and business lending, • Work with product and technology teams to translate credit policies into system-based rules, decision engines, and AI-assisted models, • Help define controls, monitoring, and explainability requirements for automated and AI-supported credit decisions, • Review model outputs, exceptions, and overrides to ensure outcomes remain consistent with policy and risk appetite Investment memo and portfolio analysis • Build investment memo on new portfolio and origination opportunities with the required loan tape analysis Policies, Governance, and Controls • Maintain and update credit policies, underwriting manuals, and procedural documentation, • Ensure strong governance around credit decisioning, overrides, and exceptions, • Support internal reviews, audits, and information requests with accurate and complete documentation, • Contribute to the ongoing development of compliant customer journeys from a credit risk perspective Cross-functional Collaboration • Work closely with operations and collections teams to ensure alignment between underwriting assumptions and real-world outcomes, • Support senior management with credit reporting, portfolio analysis, and ad-hoc risk assessments, • Contribute to strategic initiatives aimed at scaling WinYield’s lending platform in a controlled and compliant manner Requirements • Minimum 4 years of experience in credit analysis, underwriting, or credit risk, • Demonstrable experience with UK consumer and SME credit, including affordability assessments and responsible lending principles, • Strong understanding of credit governance, documentation standards, and auditability, • Exposure to automated or AI-supported underwriting systems, • Strong analytical skills and attention to detail, with sound credit judgement, • Comfortable working with data, codes, and internal risk dashboards What We Offer • Competitive compensation, • The opportunity to play a foundational role in a fast growing lending fintech company., • Close collaboration with senior leadership and influence over credit strategy and framework design, • A high-accountability, intellectually rigorous working environment based in London How to Apply Submit an application by 31 January 2026

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  • Cook - Full time - HG Soho
    Cook - Full time - HG Soho
    3 days ago
    £14.21 hourly
    Full-time
    London

    About Honest Greens Honest Greens is an innovative and fast-growing restaurant brand with a clear mission: to improve society through real food. We believe that eating well should be simple, accessible, and delicious. That’s why we create food experiences that bring together flavour, health, and sustainability, combining real ingredients with modern techniques and technology. We’re here to challenge the rules of the hospitality industry. We stand for real, honest, and tasty food, and for authentic people who want to contribute, grow, and thrive in a dynamic, purpose-driven environment. If you’re looking for a place where you can be yourself, learn every day, and work as part of a strong team — Honest Greens is the place for you. The Role We are looking for passionate Cooks to join our kitchen team at Honest Greens Soho. You’ll be part of a close-knit, energetic team in a modern and health-focused environment, where every day is a new opportunity to deliver outstanding food and experiences to our guests. Key Responsibilities • Prepare fresh, high-quality dishes following Honest Greens’ recipes and quality standards., • Support daily mise en place and service to ensure consistency, speed, and excellence., • Work closely with the rest of the kitchen team to maintain a clean, safe, and efficient kitchen., • Ensure compliance with food safety, hygiene standards, and HACCP procedures., • Assist with stock control, deliveries, and proper handling of ingredients, treating every product with care. What We’re Looking For • Previous experience as a Cook or Kitchen Assistant is desirable, ideally in fresh, healthy, or ingredient-led kitchens., • Availability to work 40 hours per week on rotating shifts (including weekends and bank holidays)., • A proactive, responsible attitude with a strong team-player mindset., • Genuine passion for healthy, sustainable, and high-quality food., • Willingness to learn, grow, and develop within a fast-expanding brand. Benefits • Meal included during your shift., • 50% discount in HG in your free time., • Internal growth opportunities., • Ongoing training.

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  • Retail Security Officer
    Retail Security Officer
    3 days ago
    Full-time
    London

    Job Title: Luxury Retail Security Officer (static position) Location: Central London Pay Rate: Various (Details to be provided) Mon-sat full time (Initially various stores then assigned to single site) Role Summary: The position requires officers to have exceptional customer service & presentation. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a luxury or high value retail environment as advantageous., • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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  • Chef de Partie
    Chef de Partie
    3 days ago
    £17.05 hourly
    Full-time
    London

    Chef de Partie — GAIA London GAIA is a refined Greek-Mediterranean dining concept celebrating the warmth of Greek hospitality and the elegance of modern cuisine. Following our global success in Dubai, Monaco, and Doha, GAIA London continues the tradition with an exceptional culinary experience in the heart of Mayfair. We are looking for a passionate and talented Chef de Partie to join our back-of-house team. You’ll work closely with our senior chefs to deliver beautifully presented dishes, uphold the highest kitchen standards, and bring a sense of pride and creativity to every service. What you’ll do • Prepare and present dishes to GAIA’s exacting standards, • Maintain impeccable cleanliness, organisation, and hygiene across your section, • Support menu execution, stock control, and daily preparation, • Carry out regular temperature checks and accurate record-keeping, • Train and support junior team members, • Work collaboratively with the kitchen brigade to ensure smooth service during busy periods What we’re looking for • Previous experience as a Chef de Partie or strong Commis stepping up in a high-end or high-volume restaurant, • A genuine passion for Mediterranean cuisine and premium ingredients, • Excellent organisation, consistency, and attention to detail, • Strong communication skills and a positive, team-focused attitude, • A desire to grow and develop within a world-class hospitality group What we offer • Competitive salary and service charge, • Opportunities for growth within Fundamental Hospitality’s international portfolio, • Staff meals and uniform provided, • A stylish, fast-paced working environment with supportive leadership, • The chance to be part of one of London’s most talked-about dining destinations If you’re ready to bring your skills and creativity to a vibrant, world-renowned restaurant brand, we’d love to hear from you. Apply today and be part of the GAIA story.

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  • Sales Representative
    Sales Representative
    3 days ago
    Full-time
    West Drayton

    Sales Representative – Face-to-Face Promotions New Year. New Goals. New Opportunity. Location: Slough Start Date: Immediate Training: Full coaching, mentoring & development provided ⸻ About CSS Recruiters A New Year is about growth — and that’s exactly what we stand for. CSS Recruiters is a fast-growing sales and marketing company working with recognised brands across the UK. We specialise in face-to-face customer engagement, helping brands connect with new customers through high-quality, in-person promotions. As we step into a New Year, we’re focused on fresh starts, higher standards, and personal development. Our culture is built around energy, ambition, and progression. Many of our team members join us at the start of their own “New Year, New Me” journey — often with little or no experience — and grow through structured training, real-world skill development, and performance-based opportunities. This is a place where effort is recognised, development is encouraged, and progression is earned. ⸻ The Opportunity If this year is about levelling up, this is where it starts. We’re expanding our Slough-based promotions team and are looking for driven, outgoing individuals who want to make this year count. This role is ideal for people who enjoy working with others and want a position where effort, consistency, and mindset genuinely matter. This is a customer-facing, field-based role where you’ll represent established brands in residential areas and live promotional settings. No two days are the same. The environment is social, fast-paced, and supportive — and your growth is a priority from day one. No previous experience is required. If your New Year goal is to build confidence, learn transferable skills, and increase your earning potential, we provide the full training and ongoing support to get you there. ⸻ What You’ll Be Doing Building new habits, stronger confidence, and real-world skills. - Representing well-known brands in face-to-face promotional environments - Speaking with customers in a confident, friendly, and professional manner - Explaining products and services clearly and accurately - Creating positive first impressions and memorable brand experiences - Working towards individual performance goals with team support - Developing communication, confidence, and people skills on a daily basis This role is well-suited to people who want to stay active, engaged, and challenged — not stuck behind a desk repeating the same routine. ⸻ Training & Development New Year. New skills. Real growth. At CSS Recruiters, training doesn’t stop after your first week — it’s continuous. You’ll receive: - Structured onboarding from experienced trainers - Daily coaching and constructive feedback - Mentorship from team leaders who started in the same role - Skill development in communication, sales, professionalism, and mindset - Clear guidance on how to improve performance and increase earnings Whether you’re starting fresh or rebuilding momentum this year, everything is designed to help you progress from where you are now. ⸻ Earnings Structure Take control of your income this year. This is a performance-based, commission-led role where earnings reflect effort and results. You’ll benefit from: - A clear and structured commission system - Performance-based earning potential - No upper limit on earnings for consistent, motivated performers Full details around earnings expectations and commission structure are explained clearly during the application and interview process, ensuring transparency from the start. This role is ideal for individuals who are motivated by results and want their income to reflect their work ethic — not just hours worked. ⸻ Who This Role Is Ideal For Perfect for those choosing “New Year, New Me” — and meaning it. This opportunity is a strong fit for people who: - Enjoy meeting and speaking with new people daily - Are motivated by personal growth and performance - Want to build confidence and real-life communication skills - Prefer a social, team-driven environment - Are open to coaching, feedback, and self-improvement - Want progression based on effort and results, not time served No formal qualifications are required. What matters most is attitude, reliability, consistency, and a willingness to improve. ⸻ Progression at CSS Recruiters This year isn’t about staying stuck. We believe in internal progression and developing our people. High performers have opportunities to move into: - Team leadership roles - Coaching and training positions - Business development pathways Progression is performance-based, clearly structured, and supported at every stage. ⸻ Why Join CSS Recruiters Start the year strong. - Immediate start available - Full training provided — no experience needed - Supportive, energetic, goal-driven team culture - Performance-based earnings - Genuine progression opportunities If this year is about building confidence, upgrading your skills, and being rewarded for the work you put in, CSS Recruiters offers a powerful starting point for your New Year, New Me journey.

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  • Assistant General Manager (AGM) - urban greens
    Assistant General Manager (AGM) - urban greens
    6 days ago
    £28000 yearly
    Full-time
    London

    About Us Urban Greens is an innovative salad concept reshaping London’s healthy eating scene. We’re on a mission to change how people think about salads - using only the freshest, most vibrant ingredients to create bowls that are as satisfying as they are nourishing. We believe that thoughtfully crafted salads can inspire how we eat and how we feel. We’re creators at heart, leading the Salad Revolution and championing quality, sustainability, and flavour in everything we do. Since opening our first store in 2019, we’ve grown to 6 locations across London - and we’re just getting started. Join us and become part of a company where you can grow, thrive, and help redefine healthy eating for the city. About You You’re energetic, reliable, and a natural team player. You love creating great experiences for customers and bring a positive spirit to everything you do. You’re not afraid to get your hands dirty (with clean ingredients!), enjoy variety in your workday, and have a keen eye for detail. You solve problems with a smile and take pride in doing things the right way. If this sounds like you, you’ll fit right in at Urban Greens. About The Role As a key support leader within the store, you’ll play a vital role in ensuring smooth day-to-day operations and delivering a consistently high-quality Urban Greens experience. Working closely with the General Manager, your responsibilities will include: • Train, supervise, and support restaurant staff to ensure high performance and engagement., • Manage work schedules, shift allocations, and performance feedback in the General Manager’s absence., • Ensure exceptional customer service, confidently addressing customer complaints and concerns., • Monitor customer feedback and implement improvements based on insights., • Control operational costs, including food and labour, to maximise profitability., • Oversee inventory management, including ordering, stocking, and maintaining optimal stock levels., • Monitor food quality and ensure standards are consistently met., • Ensure full compliance with health and safety regulations at all times., • Supervise daily operations across both kitchen and shop floor areas., • Maintain cleanliness and hygiene standards in line with company and regulatory requirements., • Monitor supplier performance and evaluate product quality., • Foster a positive, collaborative work environment that motivates and retains staff., • Resolve internal disputes professionally and promote teamwork across the store., • Be an ambassador for everything Urban Greens stands for, upholding the brand’s values and reputation at every customer touchpoint. Why You Might Not Want To Work For Us… About The Pay £28,000 per annum is our standard pay rate for an AGM. Our Benefits • A generous 50% discount at any Urban Greens location., • Enjoy a complimentary, healthy meal during every shift., • 28 days of annual leave (inclusive of bank holidays)., • Join us to acquire new skills and thrive in your career - Over 85% of our store management team started out as team members., • Access to Employee Assistance Programme, • Regular team socials and company-wide events. The Interview Process We like to keep things simple and transparent so you know exactly what to expect: Schedule Monday to Friday from 08:00am to 4:00pm as standard. 12pm - 9:30pm will be required where the GM is absent. If this role appeals to you, please go ahead and apply! We look forward to hearing from you :)

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  • Cleaning & Hygiene Services Manager
    Cleaning & Hygiene Services Manager
    8 days ago
    Full-time
    London

    Fresharoo is looking to hire an experienced, bilingual (English/Spanish) Cleaning & Hygiene Services Manager to oversee multi-site cleaning operations, lead frontline teams, and ensure high standards of hygiene, safety, and service delivery across our locations. This role is ideal for a hands-on leader with strong operational, people-management, and supplier management experience who thrives in fast-paced, multi-site environments and can communicate effectively with diverse teams and stakeholders. Key Responsibilities • Manage cleaning and hygiene operations across multiple locations, ensuring consistent service delivery, operational efficiency, and adherence to agreed standards., • Lead, motivate, and manage supervisors, cleaning teams, and subcontractors, providing clear direction, coaching, and performance feedback., • Set, monitor, and report on KPIs and SLAs, implementing corrective actions to maintain service quality and contractual compliance., • Ensure full compliance with health & safety, COSHH, and regulatory requirements, including risk assessments, incident reporting, and staff training., • Oversee procurement of cleaning materials, equipment, and outsourced services, ensuring cost-effectiveness, quality, and compliance with safety standards., • Manage supplier relationships and contracts, negotiating terms, monitoring service delivery, and driving continuous improvement., • Conduct regular site inspections, audits, and performance reviews, identifying risks and implementing improvement plans., • Control operational budgets, track spend, identify efficiencies, and deliver services within agreed financial targets., • Drive service improvements and operational excellence through best practices and process optimisation., • Communicate effectively with clients, internal stakeholders, and frontline teams to maintain strong working relationships. Skills & Experience • Proven experience in cleaning, hygiene, or facilities services management, ideally across multiple sites or contracts., • Demonstrated experience managing and leading teams, including supervisors and frontline staff., • Bilingual English/Spanish with the ability to communicate effectively with diverse teams and stakeholders., • Strong knowledge of health & safety legislation, COSHH, and compliance standards., • Experience managing suppliers, service contracts, and operational budgets., • Excellent organisational, planning, and time-management skills., • Strong written and verbal communication skills.

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  • Logistics Manager
    Logistics Manager
    20 days ago
    £41700–£43000 yearly
    Full-time
    London

    Job Description: Logistics Manager Job Title: Logistics Manager (SOC Code: 1243) Company Name: Southeat LTD Location: 133 Creek Road, London, SE8 3BU Employment Type: Full-time, Permanent Salary: £41,700 - £43,000 per annum About Us Southeat Ltd is a UK-based e-commerce business operating through a fully online platform and serving customers nationwide. The company specialises in professional nail supplies and high-quality dried food products, supplying both individual consumers and trade customers through a single digital sales channel. With a strong focus on accessibility, product quality, and reliable fulfilment, Southeat Ltd continues to develop its online operations, customer engagement activities, and supply chain infrastructure to support sustainable growth across both sectors. Role Overview The Logistics Manager oversees the coordination of supply chain and fulfilment operations, ensuring efficient movement of goods from suppliers to storage facilities and onward to customers across the UK. The role supports the company’s e-commerce model by maintaining delivery reliability, inventory accuracy, and operational efficiency across both nail supplies and dried food product lines. Key Responsibilities • Plan, coordinate, and monitor inbound and outbound shipments to ensure timely delivery of customer orders nationwide., • Manage inventory levels across warehouses, maintaining accurate stock records aligned with sales demand., • Implement stock rotation and expiry management procedures for dried food products to minimise waste and maintain quality., • Oversee storage, handling, and packaging standards to protect fragile items, liquids, and consumable goods., • Coordinate with domestic and international suppliers to manage lead times, delivery schedules, and continuity of supply., • Oversee import and export processes, including customs documentation and compliance requirements., • Review and negotiate shipping rates and service agreements with logistics providers., • Set and maintain schedules for inbound deliveries and outbound dispatch., • Supervise logistics staff and coordinate daily warehouse and fulfilment activities., • Work with other departments to identify and implement logistics and process improvements., • Experience in logistics, supply chain management, or warehouse operations, preferably within e-commerce or consumer goods sectors, • Strong understanding of inventory control, distribution planning, and fulfilment processes., • Experience in managing imported goods and international shipping procedures., • Strong organisational and analytical skills, • Ability to supervise staff and manage operational workflows. What We Offer: • 28 days of paid holiday per year, including UK public holidays, • A supportive and professional working environment within a growing digital business, • Opportunities to contribute to the development and expansion of an evolving e-commerce operation

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  • Wi-Fi Sales Engineer EMEA
    Wi-Fi Sales Engineer EMEA
    1 month ago
    £65000 yearly
    Full-time
    London

    Why Wyebot? Wyebot is a fast-growing and dynamic company, helping organizations optimize their business-critical Wi-Fi networks. We are currently seeking an experienced Sales Engineer to join our EMEA team. This is a fantastic opportunity to join a company with leading edge technology and scaling for rapid growth. With a collaborative and forward thinking culture we offer a great chance to join a dynamic environment with huge potential for future growth. 🌟 About the Role We are seeking a highly motivated and technically proficient Wi-Fi Sales Engineer to join our dynamic sales team. This role is the critical link between our cutting-edge wireless technology and our customers' business needs. The ideal candidate will possess deep expertise in Wi-Fi and networking technologies, coupled with excellent communication and presentation skills, to effectively support the sales cycle from initial contact through trial and post-sales engagement. 📝 Key Responsibilities • Technical Sales Support: Act as the primary technical resource for the sales team. Participate in sales calls, provide product demonstrations, and lead technical presentations to prospects and existing customers., • Customer Trial Support: Provide dedicated technical support and consultation to customers throughout the trial and proof-of-concept (PoC) phases, ensuring successful installation, configuration, and operation of the wireless solution., • Post-Sales Technical Assistance: Act as a technical escalation point post-sale, ensuring smooth handover to the implementation team and offering advanced support for complex issues during the initial deployment and stabilization period., • Proof-of-Concept (PoC) & Pilot Management: Plan, execute, and document successful Proof-of-Concept trials and pilot projects, ensuring the proposed solution meets customer performance metrics and expectations., • RFP/RFI Response: Develop detailed, technical responses to Requests for Proposals (RFPs) and Requests for Information (RFIs)., • Competitive Analysis: Stay informed about competitor products, market trends, and industry developments to effectively position our solutions and overcome technical objections., • Knowledge Transfer: Conduct technical training and workshops for external partners on new product features, deployment best practices, and troubleshooting., • Customer Relationship Management: Build and maintain strong, long-lasting technical relationships with key customer stakeholders and technical staff. 🎓 Qualifications Required: • Education: Bachelor’s degree in Computer Science, Electrical Engineering, Telecommunications, or a related field, or equivalent practical experience., • Experience: Minimum of 5+ years of experience in a pre-sales, sales engineering, network engineering, or solutions architect role, specifically focused on enterprise Wi-Fi and wireless networking., • Technical Acumen: Deep working knowledge of Wi-Fi standards (e.g., 802.11, a/b/g/n/ac/ax), RF fundamentals, network protocols (TCP/IP, VLANs, QoS), and Wi-Fi security protocols (WPA/WPA2/WPA3, 802.1X and authentication methods)., • Highly Desirable: Familiarity and technical experience with multiple leading Wi-Fi vendor platforms (e.g., Cisco/Meraki, Aruba, Juniper/Mist, Ruckus, etc.)., • Highly Desirable: Professional-level networking certification (e.g., CWNP, CCNA/CCNP Wireless or equivalent vendor-specific certifications like Aruba, Cisco Meraki, etc.)., • Highly Desirable: Deep understanding of 802.1\text{x} network access control (NAC) and integration with RADIUS/AAA servers., • Bonus: Familiarity with cloud-managed networking platforms., • Bonus: Familiarity or experience with site surveys and RF planning tools (e.g., Ekahau)., • Bonus: Experience with advanced network security solutions beyond Wi-Fi (e.g., Next-Generation Firewalls, IDS/IPS)., • Bonus: Fluency in additional languages such as French, Spanish or German would be an advantage. 📊 Performance Metrics (KPIs) • Achievement of assigned sales quota in collaboration with the Account Manager., • Successful conversion rate of PoCs/pilots to closed deals., • Customer satisfaction scores for technical engagements., • Quality and accuracy of technical proposals and SOWs (Statements of Work). 📍 Work Environment & Travel • This is a remote position based in the EMEA region (Europe, Middle East, and Africa)., • The primary function of product demonstrations and technical consultation will be conducted remotely from a home office., • Ability to travel is required for key customer meetings, industry events, or internal team meetings, but will not exceed 25% within the EMEA region. Remuneration • Base Salary: £65,000 p.a. Performance Related Bonus: £20,000 p.a., • Total OTE: £85,000 p.a.

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  • Credit Controller
    Credit Controller
    1 month ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Cocktail Bartender
    Cocktail Bartender
    2 months ago
    £13.69 hourly
    Full-time
    London

    W LONDON - CONTROL YOUR BEAT Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. THE PERCEPTION BAR & W LOUNGE W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene. Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work. YOUR ROLE IN THE SPOTLIGHT • Bring our signature cocktail menu to life, using expert techniques and premium ingredients to deliver unforgettable drinks., • Engage guests with confidence and charisma, offering recommendations and sharing the stories behind each cocktail., • Create a personalised experience for every guest, whether they’re sipping solo or celebrating in style., • Collaborate with the bar team to innovate and elevate our offerings, keeping the vibe fresh and the flavours exciting., • Maintain a sleek, well-stocked bar that’s always ready for the next show — because great service starts with great preparation., • Handle transactions with precision and professionalism, ensuring every detail is seamless from first sip to final cheers., • Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences., • We are ALL-IN, and have more teams that we cooperate with . We expect you to be flexible to work with other departments. You’re not the only one on stage. YOUR EFFORTS, OUR APPRECIATION • Complimentary Meals - Enjoy tasty and varied meals every day in our Green Room canteen., • Monthly Service Charge - Receive a service charge payment each month., • Learning & Development - Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments., • Apprenticeships -Take advantage of apprenticeship programmes designed to support your growth and development in your role., • Holiday Entitlement - 28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata), • Refer a Friend Scheme - Earn £250 when you successfully refer a new team member. (Terms & Conditions apply), • Company Pension Scheme - Plan for your future with our secure and supportive pension offering., • Recognition & Celebration - We celebrate success through awards, recognition events, and career milestone celebrations., • High Street Discounts - Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more., • Monthly Associate Events - Participate in a vibrant calendar of fun, associate-focused events., • Long Service Recognition - Dedicated appreciation events to honour your career milestones with the company., • Global Marriott Stay Discount - Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International., • Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing., • Food & Beverage Discount - Receive 20% off in all food and beverage outlets within Marriott properties., • Spa Discount - Relax and recharge with 30% off treatments in our Away Spa. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process. At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    No experience
    Easy apply
  • Waiter / Waitress
    Waiter / Waitress
    2 months ago
    £13.69 hourly
    Full-time
    London

    W LONDON - CONTROL YOUR BEAT Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. THE PERCEPTION BAR & W LOUNGE W London’s standout bar and lounge overlooking the vibrant streets of Soho and Leicester Square. This isn’t just a workplace; it’s where striking design, boundary-pushing cocktails, indulgent dining, and cutting-edge music and events come together to create an unforgettable scene. Inspired by the bold spirit and diversity of London itself, The Perception Bar celebrates individuality. We’re looking for talent's who are passionate, playful, audacious, and polished. Those who aren’t afraid to bring their full selves to work. YOUR ROLE IN THE SPOTLIGHT • Showcase Expertise: Present our curated food and beverage offerings with confidence, ensuring every recommendation enhances the guest experience., • Engage with Elegance: Interact with guests warmly and professionally, anticipating their needs and creating personalized moments that make their stay unforgettable., • Attention to Detail: Ensure every table setting, dish presentation, and service touchpoint meets the highest standards of luxury hospitality., • Collaborate Seamlessly: Work closely with the restaurant and kitchen teams to guarantee smooth service and timely delivery of dishes., • Maintain Excellence: Keep your section immaculate and well-prepared, because flawless service begins with meticulous preparation., • Precision in Transactions: Handle billing and payments accurately and discreetly, ensuring a seamless experience from first greeting to final farewell., • Whatever/Whenever Service: Embody our signature service philosophy by going above and beyond to personalize every interaction and create lasting memories., • Team Spirit: Be flexible and ready to support other departments when needed — because in a luxury hotel, every role contributes to the guest’s overall experience. YOUR EFFORTS, OUR APPRECIATION • Complimentary Meals - Enjoy tasty and varied meals every day in our Green Room canteen., • Monthly Service Charge - Receive a service charge payment each month., • Learning & Development - Access industry leading digital and classroom based training resources, plus opportunities for cross-exposure across departments., • Apprenticeships -Take advantage of apprenticeship programmes designed to support your growth and development in your role., • Holiday Entitlement - 28 days of holiday including public holidays, with enhanced benefits based on length of service. (Pro rata), • Refer a Friend Scheme - Earn £250 when you successfully refer a new team member. (Terms & Conditions apply), • Company Pension Scheme - Plan for your future with our secure and supportive pension offering., • Recognition & Celebration - We celebrate success through awards, recognition events, and career milestone celebrations., • High Street Discounts - Enjoy exclusive discounts on shopping, eye tests, cinema tickets, technology, and more., • Monthly Associate Events - Participate in a vibrant calendar of fun, associate-focused events., • Long Service Recognition - Dedicated appreciation events to honour your career milestones with the company., • Global Marriott Stay Discount - Travel the world with exclusive hotel discounts for you and your loved ones across Marriott International., • Health Assured & Wisdom App - 24/7 confidential support for your mental, emotional, and financial wellbeing., • Food & Beverage Discount - Receive 20% off in all food and beverage outlets within Marriott properties., • Spa Discount - Relax and recharge with 30% off treatments in our Away Spa. ELIGIBILITY TO WORK IN THE UK Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process. At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

    Easy apply

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