Job Title: Kitchen Manager Location: STAKEHAUS, Brighton (Food Hall Kiosk) Job Type: Full-Time About Us: STAKEHAUS is a vibrant and growing brand, renowned for serving up incredible, high-quality dishes in an exciting and fast-paced environment. Our new Brighton site will be based in a buzzing food hall, and we’re looking for a passionate and experienced Kitchen Manager to join our team and take charge of this unique space. The Role: As Kitchen Manager, you will be the driving force behind the day-to-day running of our kiosk kitchen. This isn’t a traditional kitchen setup, so adaptability, efficiency, and a flair for creating delicious food in a streamlined environment are essential. You’ll take full ownership of kitchen operations, ensuring every dish meets our high standards and customers leave delighted. Key Responsibilities: Manage the kitchen team, fostering a collaborative and high-energy work environment. Oversee food preparation, cooking, and presentation, maintaining our exceptional quality and consistency. Ensure all health, safety, and food hygiene regulations are adhered to at all times. Manage stock control, ordering, and deliveries, minimising waste and maximising efficiency. Train, mentor, and support team members to grow their skills and excel in their roles. Collaborate with senior management on menu development and seasonal offerings. Monitor kitchen performance, maintaining a clean, organised, and well-functioning workspace. What We’re Looking For: Proven experience as a Kitchen Manager or in a similar leadership role within a kitchen environment. Strong organisational and time management skills, with the ability to thrive in a fast-paced, high-pressure setting. A natural leader who can inspire and motivate a team. Excellent understanding of food safety and hygiene practices. Experience managing costs and budgets, with a focus on efficiency and quality. A passion for great food and delivering a memorable customer experience. Adaptability to work within a non-traditional kitchen space like a kiosk. What We Offer: Competitive salary based on experience. A supportive and dynamic work environment. Opportunities for growth within an expanding brand. Access to Wagestream Discounts and perks at STAKEHAUS and our partner venues.
The Registered Manager is accountable for ensuring that we deliver high quality care to the young people within our Semi – Independent Home. This means that they are responsible for delivery of all care services for 16- and 17-year-olds as well as providing strategic planning for developments within the home, and all day-to-day management matters. They will demonstrate the ability to build on the well-established principles and practice standards existing within Hawthorn Support. The aim of the Registered Manager is to ensure that each young person placed within the home is fully prepared for life outside the care system. Consequently, they are expected to demonstrate practical leadership in childcare, as well as organise and support staff to provide the best possible training for each young person. This involves being personally available, as well as the supervision and mentoring of staff, organisation of work patterns, and facilitation of care focussed training, and accessing of appropriate services to support the childcare practices within the home. As this is a vital role in the lives of young people cared for at Hawthorn Support, it requires an active and long-term commitment. The Project Manager and Service Manager work closely with each Registered Manager, assisting them to provide high-quality care. While the Registered Manager is employed for 37.5 hours per week (Monday – Friday) they are expected to arrange their own work rota which may involve evening, weekend and sleeping-in duties, if necessary. The Registered Manager is wholly responsible for ensuring an appropriate staff presence to meet the needs of the young people in the home. Key Responsibilities: • Care for Young People o Enrich the lives of young people in our care, helping them create a positive future. • Measuring and Evaluating Outcomes o Be healthy o Stay Safe o Enjoy and achieve o Make a positive contribution o Achieve economic well-being • Childcare o Ensure that any matters relating to child protection are managed in line with current legislation, national standards and best safeguarding practice. o Maintain the highest possible standards of childcare and ensure that each young person’s agreed placement plan is fully implemented. o Co-ordinate and access the appropriate services (health, education, therapy) to ensure the needs of each young person are met. o To carry out and conduct Mentoring Sessions with Young People where necessary. • Leadership o Provide leadership and coaching in childcare practice within the home to ensure best outcomes for young people. o Mentor and support the Mentors in provision of best possible childcare practices. o Mentor and support the staff team in developing the young people’s independent living skills. o Ensure that all of Hawthorn Support company policies and procedures are implementedappropriately. • Home Management o To achieve the best outcomes for all young people, ensure that the home is managed effectively and efficiently. o Ensure the Mentors are focussed on providing the best possible outcomes for th young people. o Make sure that best practice is maintained within the home. o Sustain and develop the administration systems, recording systems, and repair work, so that a warm and caring home environment is maintained. o Manage the home within the agreed budget, taking full responsibility for all incidental costs as well as direct costs such as repairs to the property and appliances, new fridges, staff costs, heating, agency costs etc. o Effectively manage the homes devolved budget and ensure full financial reports are updated. o To attend any conduct weekly residents’ meetings with our young people. • Team Management o Supervise and support the staff group ensuring that the team are developed appropriately to meet the specific needs of the young people in the home. o Develop individual staff training programmes in line with company plans and need andsupervise/provide observations for staff through their NVQ Level 3 Award (Health and Social Care - Children and Young People). o Complete Monthly supervisions with staff team. o To carry out and hold monthly Team Meetings. o Complete probationary and annual performance appraisals for all staff to ensure that they cancontinue to provide appropriate levels of childcare. o Rota Management o Undertake any other duties that may be required. • Health & Safety o To implement the Health & Safety policies and ensure that all staff are aware of all o Health & Safety procedures. o To undertake risk assessments as appropriate. o Managing Risk and Young People with Different Needs. o Ensure that all incidents/accidents are recorded and reported according to procedures. o To ensure that the cleanliness and hygiene of the Home are maintained to an exceptional standard. o To undertake fire drills and tests in accordance with procedure and record the necessary data. Essential Requirements • Work Experience o At least 1 year experience of leadership and management within the childcare sector. o Care management for Children or adolescents: 1 year (required). o Working with Children and adolescents: 1 year (required). o Working in a YP's residential setting: 1 year (preferred). o • Qualifications o To have a NVQ Level 3 award in Health & Social Care (Working with Children and Young people. o Driving Licence (preferred). • Personal attributes and child centred approach o Positive leadership skills o Can work within a team. o Self-motivated and a positive nature. o Coaching skills. o Motivate others. o Ability to engage with young people in a positive and proactive approach. o Sense of humour. o Self-organisation. o Sensitive and reflective. o Honesty and reliability. o Ability to listen and empathise. o Ability to assess risks. • Job related knowledge and skills of o National Minimum Standards o Children and Young Peoples Act 2008. o The Children Act 1989 & 2004. o Children’s Rights Every Child Matters. o Ability to assess risks. o Staff supervisions o Implementing new systems and strategies around the needs of young people o Effective communication skills: recording and report writing and verbal communication. o Awareness of non-verbal communication i.e. eye contact and personal space etc o A professional and caring value base i.e. consistency and empathy • Work Conditions o Ability to Lone Work with individual young people o Commit to shifts if necessary o To join out of hours system and carry out any on call duties o Sleeping in duties if required o Willing to work additional hours to cover sickness and holidays and to work in other homes within your area o Willing to work Bank Holidays & Christmas Holidays· o Have good medical health
We are transforming peoples' understanding of what a sports bar is. We don't just love sports, we live it! The Role Floor Managers are the heart of our Front of House team, promoting amazing service and driving sales. A great Floor Manager should know that the key to creating a fabulous atmosphere for the guests, starts with creating the right atmosphere in their team. Be supported by our Senior Managers on site who'll help you create the perfect career path for you! EPIC Perks Generous salary package including an annual bonus and a full time 48 hour contract Share of service charge is guaranteed 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends Glow benefits scheme Cycle to work scheme Access to Wagestream for better money management We are members of the award winning Hospitality Action service and the Otolo mentoring scheme Group wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do ? Looking to work as part of a team ? Looking to persue a career ? If the answer is yes, then we have the job for you! About you 1 Years' experience in a similar role minimum in a quality Amazing staff management, motivation and training Knowledge of recruitment, driving sales and rota writing A high attention to detail as well as a love for working with others Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. We pride ourselves on the exceptional service that we provide to all of our guests We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!
Join Our Mission: Marketing Executive Role at the Forefront of Holistic Health Location: London (primarily remote, with some in-person tasks and days required) Hours: 25 hours per week (fixed schedule) Rate: Starting at £20/hour (based on experience) Are you a creative and driven marketing professional looking to make a meaningful difference? Join The Minded Institute, a small but impactful organisation making big strides in health and well-being. The Minded Institute is a** global leader** in training yoga and healthcare professionals in evidence-based, mind-body approaches that support the whole person. By equipping professionals with these skills, we help improve the lives of those with mental health challenges, chronic conditions, and individuals seeking holistic approaches to well-being. Alongside our professional training, we are committed to raising awareness, educating the public, and sharing resources that advance understanding and progress in this field. We’re looking for an** experienced** Marketing Executive who thrives in a collaborative environment, is detail-oriented, and is a self-starter who takes initiative. This role is perfect for someone who can transform meaningful and nuanced ideas into engaging content that inspires and connects with diverse audiences while also creating visuals that captivate and communicate effectively. We’re Seeking Someone Who: - Has a proven track record in marketing, with demonstrated success in growing brands and delivering impactful campaigns. - Excels at turning complex or specialised information into content that is clear, engaging, and accessible. - Possesses excellent communication skills, both written and verbal. - Is comfortable using AI tools to develop unique content, improve campaigns, and optimise strategies. - Has experience designing eye-catching graphics using tools like Canva or similar platforms to complement marketing efforts. - Is highly detail-oriented and ensures accuracy and quality in all aspects of their work. - Is a self-starter who can work independently and take initiative to drive projects forward. - Has a strong interest in holistic health, mental well-being, and biopsychosocial approaches. - Is detailed oriented. Key Responsibilities: - Creating engaging weekly copy for social media platforms. - Optimising social media channels by leveraging insights into audience behaviour and evolving algorithms. - Developing and implementing SEO strategies to boost digital presence. - Building and nurturing partnerships to expand our reach. - Creating and executing marketing campaigns that align with our mission and goals. - Collaborating with the team to increase awareness of our work and its impact. - Filming and editing live content to engage our audience. - Translating meaningful, complex ideas into content that inspires and informs the public. - Designing visually appealing graphics to enhance marketing campaigns, social media, and outreach materials. What You’ll Bring: - A passion for helping others and an interest in holistic health, mental health, and innovative approaches to well-being. - A creative mindset with the ability to problem-solve and think strategically. - A talent for simplifying complex ideas and creating content that resonates with a broad audience. - A collaborative approach and a commitment to working fixed hours as part of a dedicated team. - The ability to work independently, stay motivated, and consistently deliver high-quality results. What We Offer - The chance to work with a small but passionate team making a tangible difference in people’s lives. - A supportive environment that values your ideas and contributions. - Opportunities to grow and develop new skills, with mentoring to help you excel. - The chance to connect with global leaders and innovators in the field of yoga therapy and holistic health. Role Details This is a part-time role, requiring 25 hours per week on a fixed schedule, with an hourly rate starting at £20 per hour, based on experience. The role is primarily remote, but some in-person tasks and days will be required in London, including travel to the Director’s home for filming and occasional team activities. To Apply: Send your CV and a** comprehensive cover letter** explaining why you want to work with us and what you can bring to the role . Only applications that meet our criteria and include a detailed cover letter will be considered and will receive a response regarding the outcome of their application.
We are direct sales and marketing consultancy representing some of worlds most innovative tech start-ups. We increase sales opportunities for the tech start-ups through our community of independent brand ambassadors. Our relentless attitude towards growth has been integral to our success to date. We work closely with our network of independent Brand Ambassadors, mentoring and developing them through our ’ Equal Opportunities’ business model, providing everyone an equal and fair opportunity to build their own future.
We are looking for a Cafe Supervisor who thrives in a fast-paced environment, has a passion for high-quality coffee, and enjoys leading a dynamic team. Our supervisors embody excellent leadership, product knowledge, attention to detail, efficiency, and cleanliness. Most importantly, they are approachable, engaging, and fun to work with. As a cafe supervisor, you'll bring experience in managing high-volume environments, ensuring team efficiency, and delivering exceptional customer experiences. You’ll lead by example, serving quality coffee while mentoring and supporting your team. The Ideal Candidate Will Have: At least 1 year of experience in a specialty coffee environment. Strong leadership skills with a positive, confident, and open-minded attitude. Excellent communication skills and the ability to motivate and inspire a team. A proactive approach to problem-solving and decision-making. High-volume coffee experience and the ability to maintain quality under pressure. Customer service experience, with a focus on creating memorable experiences. Strong organizational skills and the ability to manage shifts effectively. Availability to work weekends. We Offer: Comprehensive training to grow your leadership and coffee knowledge. Opportunities for career progression within a growing company. Supportive work environment focused on professional development. Paid meals and drinks during your shifts. If you're excited about brewing amazing coffee, leading a team, and delivering exceptional customer service, we’d love to hear from you! Please send us a bit about yourself and your experience.
Yard Sale Pizza are on the search for an experienced Head Pizza Chef who is a collaborative team leader with excellent pizza making skills to join our amazing team! OTE approx £35,000-£43,000 Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 12 of our favourite neighbourhoods. Known for our collaborations, we’ve teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We’ve won London’s most-loved restaurant in Time Out’s 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London’s favourite pizza in Time Out’s inaugural Clash of the Slices in 2022. We’re a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We’re buzzing to be opening our tenth Yard Sale Pizza in Tottenham this March, bringing our award-winning handmade, hand-delivered pizzas to the neighbourhood! We’ll be serving up London’s ultimate delivery pizza, all delivered by our amazing team of drivers through our in-house delivery service, with around 20 seats for dine-in customers. What will I be doing? - Leading and mentoring a hard working team of chefs in a busy environment. - You'll report to our Kitchen Operations Manager and General Manager and you will be responsible to run all areas of the kitchen on site. - Ensuring the smooth running of the kitchen whilst keeping a positive working environment for the team! - You’ll be responsible for overseeing and providing excellent pizza quality, kitchen speed and service. - Training and maintaining a competent chef team - providing regular appraisals and keeping the team engaged. - Ensuring that you hit successful GP and portioning figures. - Maintaining 5* Food Hygiene standards. - You’ll be responsible for your team's rota in alignment with budgeted staff costs. - Stock ordering and rotation. What are we looking for? - Someone with masterclass Pizza-making skills with a real passion for pizza! - Someone who is highly skilled in making Neapolitan-style pizza, making and stretching dough and baking in a stone-based marana oven. - A Head Chef who has previous experience leading and developing a team who enjoys collaboration and has excellent communication skills. - Someone who has first-class organisation skills and attention to detail. - Someone with good knowledge of risk assessments, food safety and hygiene within a commercial kitchen. What’s on offer: - Competitive Hourly Rates. - Full time hours - around 40 per week. - Paid overtime. - Holiday paid in days off or in cash. - Career progression with Yard Sale Pizza - our Shop Head Chefs earn a monthly bonuses based on KPI’s. - Working with a brilliant team in a fast-growing company. - Free pizza on shift and brilliant discounts to enjoy with family and friends. - Staff parties throughout the year. - Uniform and other merchandise to celebrate your milestones working with us. If this sounds good, then we can’t wait to hear from you! Pizza & Love, YSP
White Goods Engineer-Join Go Appliance Repairs! Salary: £30,000 - £35,000 per year (depending on experience) Job Type: Full-time, Permanent Schedule: Monday to Friday Work Location: On the road At Go Appliance Repairs, we’re passionate about keeping homes running smoothly by providing expert white goods repair services. We’re expanding and looking for talented, motivated White Goods Engineers to join our dynamic team. If you thrive on solving problems, delivering great service, and want to make a difference, we’d love to hear from you! Why Join Us? At Go Appliance Repairs, we reward entrepreneurial spirit and welcome fresh ideas that help the business grow. If yo’ve got a knack for innovation, we’ll make sure your efforts are recognised and rewarded. Here’s what we offer: Competitive salary £30k-£35k depending on experience. Fully equipped van and specialist tools provided. Full uniform and PPE provided. 20 days holiday, increasing to 25 days with length of service, plus bank holidays. Regular bonuses and incentives for outstanding performance. Opportunities to mentor trainee engineers (with full compensation). A fun, supportive team culture with regular social events. Your Role: As a White Goods Engineer, you‘ll be the face of Go Appliance Repairs, delivering exceptional service to our customers by diagnosing and repairing a range of domestic appliances. Your role includes: Repairing and servicing: Washing Machines (Freestanding & Integrated) Tumble Dryers (Freestanding & Integrated) Electric Cookers, Ovens & Hobs (Freestanding & Integrated) Dishwashers (Freestanding & Integrated) Managing your daily workload efficiently and independently. Identifying and ordering spare parts when required. Providing clear and professional communication with customers. What We’re Looking For: At least 1 year of experience repairing domestic appliances. Strong fault-finding and problem-solving skills. Excellent customer service and communication skills. A full UK driving licence (maximum of 6 points). A self-motivated, reliable, and proactive approach to your work. Ready to Join? If you’re ready to take your career to the next level, join an exciting team, and be rewarded for your ideas and hard work, apply now and start your journey with Go Appliance Repairs today!
Duties and responsibilities: Manage daily salon operations, ensuring efficiency and high standards of service. Mentor and train salon staff in techniques and customer service best practices. Upsell salon services and products to enhance client satisfaction and salon revenue. Provide exceptional customer service by addressing client needs and concerns promptly. Oversee front desk operations, including appointment scheduling and client check-in/out processes. Maintain a clean and organised salon environment that reflects our brand values. Ensure compliance with health and safety regulations within the salon. Stay updated on industry trends, techniques, and products to provide informed recommendations. Skills and Qualifications: Proven experience in store management within the beauty or wellness industry. Strong mentoring skills with the ability to inspire and develop team members. Excellent upselling abilities to promote services and products effectively. Exceptional customer service skills with a focus on client satisfaction. Strong communication skills to interact effectively with clients and staff alike. Experience in front desk operations is preferred.
Head Waiter at Marta Restaurant, Chelsea About Us: Marta Pizza Restaurant is new opening but already known for its authentic Italian-Romana cuisine, served with warmth and professionalism in a welcoming atmosphere. Located in Chelsea, we are a vibrant and highly-rated restaurant that brings a true taste of Rome to London. Our menu boasts classic pizzas and a curated selection of wines, making Marta Pizza a favourite for casual dining and special occasions alike. Who We’re Looking For We are seeking an experienced and dynamic Head Waiter to lead by example in our small team. You will be someone who: Thrives in a fast-paced, fun environment. Has a passion for delivering exceptional customer service. Takes initiative and loves engaging with people. Brings leadership skills to motivate team by leading by example. What We Offer: Flexible working hours to suit your lifestyle. A fun and supportive team environment. Delicious staff meals traditional Romana pizza, on every shift. 50% staff discount on our menu. A competitive salary that rewards your expertise. Responsibilities: Overseeing daily service operations to ensure excellence. Training and mentoring other staff to maintain high standards of service and cleanliness. Engaging with guests to enhance their dining experience. If you’re a people-person with a love for Italian food and a positive attitude we’d love to hear from you!
Financial Reporting and Compliance Prepare and oversee the production of accurate monthly, quarterly, and annual financial statements. Ensure compliance with financial regulations, accounting standards (e.g., IFRS or GAAP), and tax laws. Conduct internal audits and support external audits. Develop and maintain financial policies and procedures. Budgeting and Forecasting Lead the annual budgeting process in collaboration with departmental managers. Monitor budgets and provide variance analysis, explaining significant deviations. Support long-term financial planning by preparing forecasts and scenario analyses. Team Management Supervise and mentor the accounts team, including Accounts Payable, Accounts Receivable, and General Ledger functions. Allocate responsibilities within the team to ensure efficient workflow and timely delivery of outputs. Train staff on financial systems and processes. Cash Flow and Financial Controls Oversee cash flow management to ensure liquidity and timely payment of obligations. Implement robust financial controls to safeguard company assets. Monitor and reconcile balance sheet accounts monthly. Stakeholder Engagement Collaborate with senior leadership to provide financial insights and advice. Liaise with external stakeholders such as auditors, banks, and tax authorities. Systems and Process Improvements Optimize accounting systems and processes to improve efficiency. Identify and address areas for cost savings and process improvements. Proficiency in financial software and data management tools such as SAP, SQL, Power BI, and Python coding is necessary. This expertise will help the candidate contribute to financial analytics, data visualization, and automation within the company's operations. Ability to develop and implement financial dashboards that integrate back-end financial data for real-time reporting and decision-making.
Core Responsibilities Authenticity & Innovation Maintain the authentic flavors of traditional South Indian cuisine while introducing modern and creative twists to the dishes. Research regional recipes, forgotten techniques, and heirloom ingredients to design a menu that stands out. Should excel in traditional South Indian techniques like making perfect dosas, idlis, chutneys, sambars, and traditional sweets. Balance authenticity with innovative flair for an international audience. Innovate while staying rooted in the culinary heritage of South India. Experience in preparing a wide range of South Indian dishes, including lesser-known regional cuisines (e.g., Mangalorean, Chettinad, Udupi, konkan). Recipe Development: Develop and test recipes for new dishes, beverages, and desserts Ensure consistency and reproducibility of recipes Optimize recipes for large-scale production while preserving taste and quality. ** Ingredient Sourcing:** Identify and establish relationships with vendors who provide high-quality, authentic ingredients (e.g., native spices, fresh coconut, tamarind) Experiment with local and organic alternatives for sustainable cooking practices. ** Team Leadership:** Train and mentor kitchen staff on traditional and modern South Indian cooking techniques. Lead the team in handling high-pressure situations during peak service hours. ** Quality Control:** Regularly evaluate the taste, presentation, and portion size of dishes served to maintain consistency and quality. Implement a rigorous process for food safety and hygiene across the kitchen. ** Menu Customization:** Develop custom menus for festivals, corporate events, or seasonal specialties. Innovate within strict dietary restrictions (e.g., vegan, gluten-free versions of classics). ** Operational Efficiency:** Streamline kitchen operations for maximum efficiency without compromising the time-consuming methods traditional South Indian cuisine often requires. Balance cost control and profitability without sacrificing food quality. ** Brand Reputation:** Handle customer feedback constructively to continually improve the menu. ** Workload & Multitasking:** Handle the simultaneous management of kitchen logistics, new menu testing, and staff supervision. ** Crisis Management:** Quickly resolve any issues related to ingredients, kitchen equipment, or unexpected service demands. Handle complaints tactfully and ensure diners leave satisfied.
Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.
We are looking for an enthusiastic and warm nursery practitioner to join our team of 10. We are based in the heart of Forest Gate (London) and have vacancies open for roles in our baby room, toddler room and preschool room as well as room leader roles. Job Description: Nursery Practitioner/Nursery Nurse/Room Leader Location: Twinkle Toes Day Nursery, Forest Gate, London E7 0NG Position: Nursery Practitioner/Nursery Nurse/Room Leader About Us: Twinkle Toes Day Nursery is dedicated to providing a nurturing, safe, and stimulating environment for children aged 0-5 years. We believe in fostering a love for learning through play and supporting each child’s development. Our committed team plays a vital role in creating a positive experience for our children and their families. Roles and Responsibilities: Nursery Practitioner/Nursery Nurse: - Support the daily care and education of children. - Plan and implement engaging activities that promote development. - Observe and assess children’s progress and well-being. - Maintain a safe and hygienic environment. - Communicate effectively with parents and caregivers. - Work collaboratively with the nursery team. Room Leader: - Lead a designated room, ensuring high standards of care and education. - Mentor and support staff members, fostering their professional development. - Develop and implement a curriculum that meets individual needs. - Maintain records of children’s progress and development. - Ensure compliance with health and safety regulations. - Liaise with parents, staff, and external agencies as needed. Qualifications: - Level 2/3 Early Years Qualification (or equivalent). - Experience working in a nursery or early years setting. - Knowledge of the Early Years Foundation Stage (EYFS) framework. - Strong communication and interpersonal skills. - Ability to work as part of a team and independently. What We Offer: - Competitive salary and benefits. - Opportunities for professional development and training. - A supportive and friendly work environment. - The chance to make a positive impact on children’s lives. Application Process: To apply, please send your CV.
Job Title: Face-to-Face Sales Assosiate | Base pay + Commission | Immediate Start About Us: At GSD Promotions, we’re all about fast-paced growth, dynamic teamwork, and empowering individuals to achieve their career goals. Whether you’re looking to excel in sales or dream of running your own company, we provide the tools, mentorship, and opportunities to help you succeed. What We Offer: Fast progression opportunities: Excel in your role and quickly climb the career ladder. Networking and travel: Work alongside inspiring people and visit exciting new locations. Competitive weekly pay: no cap on your earning potential. Comprehensive, hands-on training: Gain practical skills with guidance from experienced mentors. Supportive team environment: Work alongside a passionate team that values collaboration and celebrates success. The Role: We’re looking for confident and motivated Face-to-Face Sales Representatives to join our passionate team. This isn’t just a job—it’s a chance to build your future while working in an energetic and supportive environment. You’ll engage with potential customers in high-traffic locations such as events, promoting a high-demand product. What We’re Looking For: To thrive in this role, you’ll need: A positive attitude and a growth mindset. Excellent communication skills and a knack for building rapport. A high work ethic and the drive to exceed expectations. To be over 18 years old and eligible to work in the UK. Experience is not required—if you’re ambitious and eager to learn, we’ll give you all the training you need. Why Join Us? This is more than just a sales job—it’s an opportunity to build a career with no limits. We reward success with bonuses, incentives, and recognition. Plus, with our direct mentorship program, you’ll have all the support you need to grow and thrive. Key Details: Position: Full-time Languages: English (Advanced) Start Time: Immediate Salary: base pay with uncapped earnings potential Apply Now! If you’re ready to take the next step in your career and unlock your full potential, apply today!
We are seeking a compassionate and dedicated Residential Support Worker to join our team supporting young people aged 16 and above in a residential setting. The successful candidate will be responsible for providing high-quality care and support to looked-after children, promoting their emotional, social, and physical well-being, and helping them prepare for independent living. Provide day-to-day support to young people, ensuring their safety and well-being in the residential setting. Develop positive relationships with young people, acting as a mentor and role model to guide them through challenging situations. Support the development of life skills, including budgeting, cooking, personal care, and managing daily responsibilities. Monitor and support young people’s emotional health and behavior, promoting positive coping strategies and providing guidance on conflict resolution. Work collaboratively with other staff members to create and implement personalized care plans tailored to each individual’s needs and goals. Support young people in maintaining relationships with family members, professionals, and other significant individuals. Ensure that all necessary documentation and records are maintained accurately and in compliance with legal and regulatory requirements. Encourage and promote participation in educational, social, and recreational activities to build self-esteem and independence. Safeguard young people’s health, welfare, and safety, following all safeguarding protocols and reporting any concerns promptly. Attend and participate in regular team meetings, training, and development opportunities. Assist with the transition process for young people moving towards independence, including finding accommodation and employment or training opportunities.
SoBe Burger Tunbridge Wells is looking for an experienced supervisor! Powered by Sessions - The Record Label for Food Brands. SoBe Burger is currently hosted at over 250 sites across the UK through licensing and franchising models. SoBe Burger is the fastest-growing premium burger brand in the UK. 'Smash burgers that bring people together. Inspired by Miami's Smashed Burger Joints. Chat, laugh, discuss… Sit in silence if that’s more your vibe. We don’t judge. Our slow smashed burgers have the perfect amount of juicy-to-crispy ratio. We think so, anyway. LAID-BACK BURGERS, WHEREVER YOU ARE.' ABOUT THE ROLE: As the Assistant Manager, you will report directly to the Franchise owner and support all operational areas of the business. We're seeking a business-savvy, ambitious individual with an operational hospitality or food retail background. KEY RESPONSIBILITIES: - Ensure guest satisfaction in-house and on delivery is high at all times. - Oversee daily operations to ensure efficiency and meet SoBe quality standards. - Develop and implement business strategies to achieve goals. - Employ, train, manage and mentor employees to foster a productive and collaborative work environment with low turnover. - Ensure correct levels of stock at all times. - Ensure the site complies with UK Law, health and safety and food safety regulations. - Be fully knowledgeable and able to work in the Kitchen and front-of-house areas as a team member leading from the front. - REQUIREMENTS: - Proven experience within or in a similar role in Hospitality - Strong leadership and managerial skills - Knowledge of health & safety and food safety regulations - Ability to work evenings and weekends as per business requirements - The ambition is to strive to grow the business vs. just run the day-to-day. - A passion for food and high standards - Right to work in the UK - Excellent level of English Language WHAT'S IN IT FOR YOU? - Competitive starting salary of £30k/year + incentives - Full-time contract - 28 days of holiday, including bank holiday - Opportunities for career growth - Staff food while on shift
Come join us in our new Paddington opening! Since 2018, Market Halls have revolutionized the British food hall scene, breathing new life into iconic landmarks. Our vision is to transform these spaces into vibrant community hubs that offer diverse dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting new experiences to our venues. As a new member of our floor team, you will receive: - A competitive salary of up to £12.75 per hour. - Access to Hospitality Rewards, a unique benefits platform offering exclusive discounts for gyms, retailers, and other restaurants, and a 24/7 confidential mental health support hotline. - A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. - Free Team meal per shift from any of our traders to keep you energized throughout your workday. - A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. - Plus, standard benefits include 28 days of paid holiday and an additional paid day off for your birthday. - As our new floor team member, you will be ensuring our guests are well looked after and have the best possible experience during their visit. That involves ensuring the site is ready for service, greeting and interacting with guests while removing utensils and clearing tables, reporting any safety or security issues to relevant management, and upselling and recommending to our guests the best food and drink our traders and bars have to offer! We are looking for individuals with truly engaging energy who can interact with our guests. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly, we are Kind. We are always reaching for the P.E.A.K Start date: 17th February 2025. Market Halls is equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
Self-Employed Sales Representative | Turn Ambition into Reality! *Looking for a career where your drive directly determines your success? Top earners take home up to £40,000+ annually in their first year, and you could be next! (in association with The Meraki Organisation) What’s in It for You? • Limitless Earnings: No caps, no limits—earn what you’re worth. • Skill-Building: Gain expertise in sales, leadership, and more. • Unbeatable Flexibility: Work on your terms, not someone else’s. • Travel & Perks: Join us for all-expenses-paid trips and exclusive events. • Fast-Track Growth: Leadership and management roles for top performers. What We’re Looking For: • Big thinkers ready to hustle and achieve. • Resilient self-starters who thrive on challenges. • No experience? No problem! Your ambition is what matters most. “After only 12 months in the business, I have travelled all expenses paid to Beligum, Spain, France and Greece. The progression here is insane if you work hard” – Saqib, advanced mentor Apply Now This is your chance to take control of your future. Click Apply Today to get started!
Come join us in our new Paddington opening! Since 2018, Market Halls have revolutionized the British food hall scene, breathing new life into iconic landmarks. Our vision is to transform these spaces into vibrant community hubs that offer diverse dining, drinking, and event experiences. From independent restaurants and food vendors to premium bars and live entertainment, we're committed to delivering top-notch experiences for our guests. Last year marked a significant milestone for us, with both our year-on-year revenue growth and a huge surge of new guests walking through our doors. We even garnered attention on popular shows like The Apprentice and MasterChef. But our journey is far from over – this year, we're gearing up to unveil our new flagship venue in central London, expand to new locations beyond the capital, and introduce exciting new experiences to our venues. As our new bartender, you will receive: - A competitive salary of up to £14.42 per hour. - Access to Hospitality Rewards, a unique benefits platform offering exclusive discounts for gyms, retailers, and other restaurants, and a 24/7 confidential mental health support hotline. - A 25% discount on ALL MH trade stands, allowing you to enjoy a meal or drink with your loved ones. - Delicious, nourishing food to keep you energized throughout your workday. - A comprehensive training and development program tailored to each employee, including coaching, mentoring, workshops, and project involvement. - Plus, standard benefits such as 28 days of paid holiday with an additional paid day off for your birthday. As our new bartender, you will deliver exceptional guest service to anyone who walks through our doors. Your previous experience as a bartender will allow you to serve our fantastic drinks to spec and at the right pace. You will also use your knowledge and passion to make suitable upselling recommendations and suggestions, allowing our guests to experience all that we can offer from our premium bars. We are looking for individuals with truly engaging energy who can interact with our guests while mixing and serving drinks with style. We adhere to our core values: We are Passionate, We are Entrepreneurial, We are Adaptable, and most importantly, we are Kind. We are always reaching for the P.E.A.K Start date: 17th February 2025. Market Halls is an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.
About Us: PHL is one of Europe’s largest forklift truck wholesalers, preparing and selling equipment to dealers worldwide. Our fast-paced Basingstoke site has nearly 1,000 forklifts and a dedicated team. We’re growing and evolving, with a strong focus on helping our staff advance their careers. Key Responsibilities: Perform electrical and mechanical repairs, maintenance, and servicing on forklifts and material handling equipment. Diagnose and resolve electrical issues efficiently. Ensure all completed work meets safety and quality standards. Assist with managing the workshop and supporting other team members. What We’re Looking For: Strong electrical engineering experience, particularly with forklifts or similar equipment. Mechanical experience and qualifications are also important. Ability to diagnose and solve problems, especially electrical faults. Good communication skills and a proactive attitude. Willingness to mentor and support less experienced engineers. A valid driver’s license and your own transport (our location is rural). Commitment to following health and safety procedures. Benefits: Attractive company pension scheme Sick pay 20 holidays + 8 bank holidays Private medical insurance Free parking space
We are seeking a dedicated and experienced Early Years Practitioner/Deputy Manager to join our vibrant team. In this role, you will support the Preschool Manager in overseeing daily operations, ensuring high standards of care and education, and fostering a positive and inclusive environment for children, staff, and families. You will play a key role in maintaining compliance with regulatory standards, leading curriculum development, and mentoring team members to deliver outstanding early years provision. Key Responsibilities: Assist the Nursery Manager in overseeing the day-to-day running of the nursery, ensuring smooth operations and adherence to all policies and procedures. Lead by example in delivering exceptional childcare and early education, following EYFS guidelines. Monitor and maintain compliance with regulatory requirements, including health and safety and safeguarding policies. Support and mentor staff, conducting regular supervision meetings and appraisals to enhance professional development. Work collaboratively with families, promoting open communication to build strong relationships. Contribute to curriculum planning, ensuring it is engaging, inclusive, and tailored to meet the developmental needs of all children. Take responsibility for the nursery in the absence of the Manager, ensuring continuity of care and leadership. Handle administrative tasks such as staff scheduling, record-keeping, and reporting. Actively participate in recruitment, training, and retention of staff. Qualifications and Experience: Level 3 (or higher) qualification in Early Years Education or Childcare. Proven experience in a leadership role within an early years setting. Strong knowledge of EYFS framework, safeguarding, and health & safety standards. Excellent communication, organizational, and interpersonal skills. Ability to inspire and motivate a team while maintaining a positive and professional demeanor. What We Offer: Competitive salary and benefits package. Ongoing professional development opportunities. Supportive and friendly working environment. Opportunity to make a meaningful impact on children’s early learning journey. We are an equal opportunity employer committed to diversity and inclusion.
Broadwood is a great destination in the concrete jungle of London City where guests can relax and enjoy drinks, food and any sports game on one of their many screens! It's a great place to support your team in a lively atmosphere! We are transforming peoples' understanding of what a sports bar is. We don't just love sports, we live it! The Role Floor Managers are the heart of our Front of House team, promoting amazing service and driving sales. A great Floor Manager should know that the key to creating a fabulous atmosphere for the guests starts with creating the right atmosphere in their team. Be supported by our Senior Managers on site who'll help you create the perfect career path for you! EPIC Perks Generous salary package including an annual bonus and a full-time 48 hour contract Share of service charge is guaranteed 50% discount for you + 5 friends at any of our venues! Your birthday lunch is on us Generous employee referral scheme - work with your friends Glow benefits scheme Cycle to work scheme Access to Wagestream for better money management We are members of the award-winning Hospitality Action service and the Otolo mentoring scheme Group-wide Learning and Development opportunities About us We firmly believe in providing amazing experiences to our guests, and we treat everyone like family! Due to the continued expansion of the Sports Pub & Kitchens estate, we are looking to recruit exceptional team members who want to be part of our award winning teams. Looking to love what you do? Looking to work as part of a team? Looking to pursue a career? If the answer is yes, then we have the job for you! About you: 1 Years' experience in a similar role minimum. Amazing staff management, motivation and training skills Knowledge of recruitment, driving sales and rota writing A high attention to detail as well as a love for working with others Last but by no means least, a love of sport definitely helps! Work Somewhere EPIC ETM Group & Maven Leisure is a boutique London based hospitality group with a range of bars, restaurants and British pubs. We pride ourselves on the exceptional service that we provide to all of our guests We are a proud equal opportunity employer who seek to recruit and retain the most talented individuals from all walks of life All of our employees live and breathe our company values of Excellence, Passion, Integrity and Challenge (EPIC) If you think you could be part of the ETM family, then apply today!
Type of Contract: Full-time, Fixed-Term About Us: We are a charity committed to supporting individuals in building confidence and practical skills to help them pursue career opportunities. Role Overview: You will gain hands-on customer service experience and develop practical skills by contributing to real-world tasks in a supportive environment. Key Responsibilities: - Assist with day-to-day customer service tasks to develop your communication and teamwork skills. - Contribute to creating CVs, cover letters, and job application materials. - Participate in mentoring sessions focused on career development. - Support the team in maintaining a professional and welcoming environment. What We Offer: - A supportive environment where you can grow and learn. - Mentorship to guide your career journey. - Opportunities to access roles across various sectors through our industry connections. - Well-being support from experienced professionals. What You’ll Gain: - Valuable, job-ready skills in communication and customer service. - Practical experience to enhance your CV and future career opportunities. - Confidence to take the next steps in your professional journey. Requirements: - A willingness to learn and take on new challenges. - Availability to attend in-person sessions in London. National Minimum Wage opportunities available through industry connections