Incident manager jobs in United Kingdom

Job Overview: We are seeking a highly organized and customer-focused Accommodation Manager to oversee the efficient operation of accommodation services. The role requires managing day-to-day activities, ensuring a high standard of service delivery, maintaining property standards, and fostering positive relationships with residents, staff, and service providers. ** Key Responsibilities:** 1. Operational Management: Oversee the daily operations of accommodation facilities, ensuring smooth and efficient functioning. Manage bookings, allocations, and check-in/check-out procedures. Conduct regular inspections to ensure compliance with health, safety, and hygiene standards. ** ** ** 2. Customer Service:** Act as the main point of contact for residents or guests, addressing inquiries and resolving complaints promptly. Foster a welcoming and supportive environment for all residents. Gather feedback and implement improvements to enhance customer satisfaction. ** 3. Staff Management:** Recruit, train, and supervise accommodation staff, ensuring they deliver excellent service. Schedule and delegate tasks to ensure optimal staff performance. Monitor staff adherence to organizational policies and procedures. ** 4. Financial Oversight:** Manage budgets and control costs while ensuring quality service. Handle billing, invoicing, and payment collection accurately. Monitor occupancy rates and optimize revenue generation opportunities. ** 5. Maintenance and Compliance:** Coordinate with maintenance teams to ensure facilities are in good repair and fully operational. Stay updated on regulatory compliance and implement necessary measures. Maintain accurate records of incidents, maintenance logs, and regulatory certifications. ** Key Requirements:** ** Education and Experience:** Proven experience as an Accommodation Manager, Property Manager, or a related role. Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). Knowledge of housing laws and regulations is a plus. ** Skills and Competencies:** Strong organizational and multitasking abilities. Excellent communication and interpersonal skills. Leadership skills to manage and motivate a team. Proficiency in property management software and MS Office. Problem-solving and conflict resolution skills. Other Requirements: Flexibility to work evenings, weekends, or holidays as required. Ability to handle emergencies calmly and efficiently.

Job Title: Semi-Independent Placement Support Worker Location: Ashford and Maidstone, Kent Job Type: Full-time, Permanent (Shift-based) Salary: Negotiable depending on experience. Job Overview: As a 24-Hour Semi-Independent Placement Support Worker, you will provide practical and emotional support to young people age 16 - 18 year old placed in semi-independent living settings. These individuals may include young adults and those transitioning from care settings. You will be responsible for ensuring the individuals' safety, well-being, and helping them develop independent living skills. This role will involve a combination of day and night shifts, including weekends, to provide consistent care and support. Key Responsibilities: Support and Empowerment: Assist individuals in achieving personal goals and developing independent living skills, such as cooking, cleaning, budgeting, personal care, and time management. Encourage and support clients in decision-making and problem-solving to increase independence. Promote the emotional, psychological, and social well-being of the individuals, ensuring they feel respected and valued. Monitoring and Reporting: Observe and record the progress, challenges, and achievements of each individual. Ensure accurate records are maintained as required. Provide regular updates to senior staff or case managers regarding any significant changes in the individual's needs or behavior. Report any incidents, safeguarding concerns, or issues promptly in accordance with policy and procedures. Health and Safety: Ensure a safe living environment for all individuals, complying with health and safety regulations. Respond to emergencies and manage crises, using de-escalation techniques and following procedures. Skill Building and Social Inclusion: Support individuals in accessing community resources and social activities to encourage social interaction and integration. Work with individuals to improve life skills such as communication, problem-solving, and personal development. Collaboration and Teamwork: Work as part of a multidisciplinary team, including social workers, psychologists, and healthcare professionals, to ensure holistic care for each individual. Attend team meetings and contribute to care planning, reviews, and updates. Shift-Based Work: Provide 24-hour support, including day shifts, waking night shifts, and sleep-ins as required. Ensure continuity of care during all shifts, maintaining high standards of practice and consistent support. Qualifications & Experience: Essential: Experience in care, support work, or a related field, ideally within semi-independent living or supported accommodation. Knowledge of safeguarding policies and procedures. Excellent communication skills, both written and verbal. Ability to work flexibly and as part of a team. Understanding of the importance of confidentiality and respecting privacy. Ability to manage challenging behaviour and difficult situations. Desirable: Relevant qualification in health and social care (e.g., NVQ Level 2 or 3, Diploma in Health & Social Care). First aid certification. Experience supporting individuals with learning disabilities, mental health conditions, or other specific needs. Personal Qualities: Compassionate, patient, and empathetic. Resilient and able to manage stressful situations. Proactive and able to work independently with minimal supervision. Strong organisational skills and attention to detail. Additional Information: A valid DBS (Disclosure and Barring Service) check will be required for the successful applicant. The role involves shift work, including evenings, weekends, and potentially sleep-in shifts. If you are passionate about empowering individuals and helping them achieve their full potential, we encourage you to apply and join our dedicated team.

We are seeking a dedicated Shop Manager to join our team at. This role offers the opportunity to thrive in a fast-paced retail environment where no two days are the same. As the Shop Manager, you will oversee the daily operations of your store, ensuring both efficiency and profitability. With the customer at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback. Your guidance will ensure that your store remains a safe and welcoming place to work and shop. Key Responsibilities - Team Leadership : Lead and manage a team of colleagues, dedicating regular quality time with them during shifts. - Colleague Engagement : Build personal relationships with colleagues, understanding their feelings about working in the store through regular conversations. Foster a culture where colleague experience is central to our operations. - Self-Serve Culture : Promote and role model a self-serve culture, using available tools to resolve queries and encouraging your team to do the same. - Operational Excellence : Ensure that all colleagues receive appropriate training, a warm welcome to and have the necessary tools to perform their jobs. Ensure compliance with pay and employment standards, and prioritize the safety, health, and wellbeing of your team. - Performance Management : Regularly assess the shape and capability of your team to ensure future readiness through inspiring performance and supporting the creation of a high-performing team. - People Leadership : Oversee people leadership tasks such as absence management and problem-solving. - Recognition and Celebration : Regularly recognize and celebrate the contributions and performance of your team. - Talent Development : Understand the resource needs of your store, identify and develop talent internally, and recruit the best people in the industry. Ensure a diverse and inclusive talent pipeline reflective of the community you serve. - Service Operation : Oversee the operation of all services in your store, including Post Office Local, EvRi, and vending. - Business Implementation : Implement business changes and new ways of working in your store. - Resource Management : Resource your store within the labour budget to ensure it remains open for trading and compliant with recruitment principles. - Customer Experience : Ensure customers have a great shopping experience, and foster trusted partnerships that benefit the local community. - Daily Coaching : Coach your team daily to deliver excellent retail standards and a great shopping trip. - Competitor Analysis : Regularly review local competitor activity to identify opportunities and threats, and take appropriate action. - Health and Safety : Lead a robust health and safety culture, review preventable incidents and accidents, and ensure audit performance is maintained. - Task Support : Assist your team with tasks such as serving customers, stock replenishment, and completing safe and legal routines. - Alcohol Sales : As the DPS/Premises holder, ensure responsible alcohol sales from your store. Job Types - Full-time, Permanent Education - Minimum NVQ level 3 or 4 in Business Administration Experience - Retail sales: 1 year (preferred) - Supervising experience: 1 year (preferred) - Customer service: 1 year (preferred) - Retail management: 1 year (preferred) - Management: 1 year (preferred) Licence/Certification - Driving Licence (preferred) - Sponsorship available If you are ready to lead a dynamic team and ensure a top-notch shopping experience for our customers, we encourage you to apply for this exciting opportunity!

Little Footsteps has an exciting opportunity for an experienced Nursery Manager who is passionate about delivering high quality services to children. Main activities: • Overall day to day management responsibility for the nursery. • To be responsible for the efficient running of the nursery and overall delivery of a high quality service. • To ensure that the nursery provides a safe, caring, stimulating educational environment, both indoors and outdoors, at all times. • To ensure that the nursery plans an appropriate play based Early Years Foundation Stage (EYFS) curriculum that enables children to make individual progress. • To ensure the nursery meets Ofsted requirements at all times. • To manage, supervise and support the nursery staff. • To work as a member of the team to contribute to the childcare and help deliver the Early Years Curriculum. • To work with other professionals in the local area for the benefit of children and families. • To ensure all staff understand and work to nursery policies and procedures, including how to deal with child protection issues appropriately and how to respond to incidents, accidents, complaints and emergencies. • Take responsibility for planning, which ensures each child is working towards their early learning goals. • To organise and participate in the key person system. • To conduct staff appraisals and supervisions as appropriate and to identify staff training needs. • To ensure all records are properly maintained in accordance with the policies and procedures of the Charity. • To liaise closely with parents/carers, informing them about the nursery and its curriculum, exchanging information about children’s progress and encouraging parents’ involvement. • To undertake any other reasonable duties as directed by the Director • To maintain accurate records for the nursery and produce management information as required.

Job Title: Junior Data Breach Notification Coordinator – Full Time Location: Remote Department: Cybersecurity Reports to: Incident Response Manager Job Summary: We are seeking a highly organised and detail-oriented Data Breach Notification Coordinator to join our Cybersecurity team. In this role, you will be responsible for identifying individuals whose personal information—particularly banking details—has been compromised and sold on malicious databases. You will coordinate the notifications to affected individuals, guide them through security measures, and collaborate with internal teams to prevent further exposure of sensitive data. This is an exciting opportunity to play a key role in the protection of personal and financial data, supporting victims through a critical part of the data breach response process. Key Responsibilities: Monitor and Analyse Data Breaches: Regularly monitor databases and security platforms for signs of stolen financial data, including banking and credit card information. Notify Affected Individuals: Promptly inform individuals whose personal data has been compromised, ensuring clear, empathetic communication regarding the breach. Provide Protective Guidance: Advise affected individuals on steps to protect their personal information, including updating passwords, securing accounts, and initiating credit monitoring services. Collaborate with Internal Teams: Work closely with the Cybersecurity and Legal teams to execute breach response protocols, ensuring that all legal and compliance requirements are met. Maintain Records and Reporting: Keep thorough records of all notifications, breaches, and communications. Provide regular reports to management on breach incidents, status updates, and recovery progress. Coordinate with Authorities and Partners: Work with relevant authorities, such as law enforcement and regulatory bodies, to report criminal activity related to data breaches. Coordinate with third-party partners, such as credit monitoring agencies, to support affected individuals. Offer Ongoing Support: Provide continued support to affected individuals throughout the recovery process, ensuring they have access to resources and assistance when needed. Organisational Excellence: Highly organised, with a strong attention to detail and the ability to manage multiple cases simultaneously in a fast-paced environment. Communication Skills: Strong written and verbal communication skills, with the ability to explain complex security issues in a clear and empathetic manner. Problem-Solving Abilities: Ability to assess situations quickly, identify the next steps, and offer practical advice to mitigate further damage. Cybersecurity Awareness: A foundational understanding of cybersecurity principles, particularly related to data breaches, identity theft, and financial security. Compliance Knowledge: Familiarity with data protection regulations, such as the GDPR, and an understanding of legal requirements for breach notifications. Supportive and Empathetic: A patient and understanding approach when dealing with victims of data breaches, offering reassurance and guidance throughout the process. Education & Experience: ⁃ A degree in Cybersecurity, Information Technology, or a related field is preferred but not required. ⁃ Previous experience in a customer service, data protection, or cybersecurity role is desirable, but we are also open to training the right candidate. ⁃ Experience with breach response protocols or data security practices is a plus. What We Offer: ⁃ Competitive salary and benefits package. ⁃ A dynamic and supportive work environment with opportunities for career growth. ⁃ Training and development in cybersecurity and data protection. ⁃ The chance to make a real impact on data security and customer protection. If you have a passion for cybersecurity and a keen eye for detail, we invite you to apply for the Data Breach Notification Coordinator position and join our dedicated team in safeguarding sensitive information.

Working Days: 6 days a week Times: 8pm-6am (60h p/w) Location: Central London Salary: £42,000-£45,000 DOE About The Role: As a Residential Security Officer, you will be the first line of support for employees and visitors to the site, providing a professional and friendly service. You will be based in a security gatehouse on the property, outside of the residence, therefore regular patrols of the perimeter will be required. This role is working for a family home & business with a small team of staff. As part of your role, your key responsibilities will include, but are not limited to: - Vigilant, regular and comprehensive patrols, noting and reporting unusual activity, suspicious people, vehicles etc - Act as a first line support to employees and visitors to the site, providing a professional and friendly service whilst controlling access in and out of the property - Monitor fire, security, alarm system and CCTV, ensuring all are working properly - Ensure that assigned tasks are completed in a professional and timely manner, meeting relevant legislation - Respond promptly to any security incidents or emergencies, keeping the residents safe - Maintain accurate records of incidents, activities and contractors on site - Ensuring security equipment is working properly e.g. security lighting, alarms, CCTV coverage, reporting any issues - Collaborate with other security personnel to ensure comprehensive coverage The ideal candidate should meet the following criteria: - You must have the right to work in the UK - Previous military experience is important - SIA license is advantageous - Experience working security for a private family residence and/or office is an advantage - Strong communication skills (fluent spoken and written English) - A professional demeanour with sound judgement, integrity and the ability to remain calm under pressure - Reliable and punctual with a strong work ethic - Good level of fitness - Ability to work on own initiative, self-starter - Data management and strong record keeping skills

KOYN is an avant-garde izakaya that merges the essence of traditional Japanese dining with contemporary flair. Under the visionary guidance of Executive Chef Rhys Cattermoul, our kitchen is a hub of culinary innovation, where the rich tapestry of Japanese cuisine is explored through subtle umami flavors and a commitment to responsibly sourced ingredients. As we continue to grow and redefine the dining experience for our guests, we're on the hunt for a passionate and skilled Chef de Partie to join our team. The ideal candidate has as a minimum of 1 year of experience as a Chef de Partie, with a strong preference for backgrounds in fine dining restaurants, particularly those specializing in Japanese cuisine. Main duties: - To maintain high quality standards in staff performance, food production and presentation service procedures. - To ensure food preparation and presentation meets agreed standards of service at all times. - To Ensure all kitchen appliances are kept clean and are well maintained and report any anomalies to the Head Chef. - To become knowledgeable and competent in food costs in order to provide recommendations to the Head Chef. - To manage a station and ensure its performance and productivity, according to set service standards and procedures. - To perform under pressure while maintaining high standards of food production - Ensure the correct cleaning and sanitising chemicals are used in compliance with EHO standards in the kitchen and take corrective action as required. - Is fully aware of his/ her work schedule and ensures adequate notice is given with circumstances when he/ she is prevented from adhering to the schedule. - Reports any incidents, complaints, suspicious persons or safety hazards immediately. - To work with fellow colleagues ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner. - To have an understanding of and adhere to the restaurant rules and regulations and in particular the policies relating to Fire, Hygiene, Health and Safety. What We Offer: - Competitive salary - A collaborative work environment - Opportunities for professional development and growth - The chance to be part of a fun and forward-thinking team - Employee discounts that open the door to some of the most prestigious restaurants in the heart of Mayfair Are you ready to embark on a culinary adventure with us at KOYN? If you're a Chef de Partie with a love for Japanese cuisine, we want to hear from you!

Supervising Kitchen Staff: Manage and supervise kitchen staff, ensuring that everyone knows their roles and responsibilities. Assign tasks, monitor performance, and provide guidance as needed. Training and Development: Train new hires on food preparation, safety procedures, and customer service standards. Conduct ongoing training to ensure staff stay up-to-date with Caprinos Pizza protocols and standards. Inventory and Ordering: Monitor inventory levels of ingredients and supplies, placing orders as necessary to maintain stock without over-ordering. Keep accurate records of stock and work with suppliers as needed. Food Preparation and Quality Control: Ensure all food is prepared according to Caprinos Pizza recipes and standards. Conduct regular quality checks to ensure the food meets company expectations in taste, appearance, and safety. Safety and Sanitation: Enforce safety and sanitation guidelines in the kitchen to ensure compliance with health regulations. Ensure the kitchen is always clean, well-organized, and safe for employees. Scheduling: Create and manage work schedules for kitchen staff to ensure the kitchen is always adequately staffed, especially during peak hours. Cost Control: Manage kitchen costs by reducing waste, controlling inventory, and monitoring the use of ingredients. Keep track of kitchen expenses to ensure profitability. Equipment Maintenance: Oversee the maintenance of kitchen equipment and report any issues promptly. Ensure all equipment is in good working order to avoid disruptions. Customer Service Support: Coordinate with the front-of-house team to ensure accurate and timely service for customers. Help with special orders or concerns as needed. Compliance and Reporting: Ensure that all food safety standards are met and that records are maintained for audits. Complete necessary reports and paperwork, like inventory counts and incident reports.

Job Advert: Area Support Officer Location: Various locations across Essex and Suffolk Pay Rate: £13.00 per hour Contract: Zero-hour contract initially, with the opportunity to apply for full-time positions before they are advertised publicly. About the Role VGM Facilities Management Ltd is seeking reliable and proactive Area Support Officers to join our growing team. In this role, you’ll work across multiple sites, providing essential security services to keep our clients’ properties safe and secure. If you enjoy variety, problem-solving, and take pride in delivering exceptional service, this is the role for you! Key Responsibilities: - Conducting regular patrols to ensure the safety and security of client properties. - Monitoring and controlling access to sites. - Responding to incidents promptly and professionally. - Adapting to the specific needs and responsibilities of each location. - Representing VGM Facilities Management Ltd with professionalism and integrity. Requirements: - A valid SIA Security Guard or Door Supervision Licence. - The ability to meet the BS7858:2019 vetting standard. - Flexibility to work at various locations and adapt to changing schedules. - Strong observational skills and attention to detail. - A proactive approach to ensuring the safety of clients and their assets. Why Join VGM Facilities Management Ltd? At VGM Facilities Management Ltd, we are a new company with big ambitions. We are committed to delivering outstanding service while putting people first – both our customers and our staff. We strive to ensure everyone feels valued, supported, and never just a number. By joining our team, you’ll play a key role in helping us build a company that stands out in the industry for all the right reasons. What We Offer: - Competitive pay of £13.00 per hour. - Monthly payments for consistent income. - The chance to gain priority access to full-time roles as they become available. - A dynamic working environment with a variety of responsibilities across different sites. How to Apply: If you’re ready to help us protect and secure our clients’ properties while building a career with a company that values you, please submit your CV and a cover letter detailing your experience and why you’d be a great fit for VGM Facilities Management Ltd. Together, we are stronger!

Part-Time Driver and Inflatable Operator Active Day Camps’ partner Active Events are actively recruiting, a reliable, energetic, and customer-focused individual to join our team as a Part-Time Driver and as an Inflatable Operator. This dual role involves delivering, setting up, and packing up inflatable units and event equipment like Bouncy Castles, Silent Disco, Soft Play etc, while ensuring customer satisfaction. If you enjoy hands-on work, being outdoors, and interacting with people, this role is perfect for you! Responsibilities: · Safely drive Company Vehicle to deliver Inflatables and Event Equipment to various locations in London only. · To be reliable and show up for all shifts on time. · Load and unload equipment in a safe and organised matter – ensuring no damage can be done to the item(s). · Assemble and install inflatables and other event equipment at customer sites · Ensure all equipment is clean, secure, and properly set up according to safety laws/standards. · Dismantle and pack equipment after events, ensuring it’s ready for the next use. · Interact professionally with clients, providing excellent customer service. · Demonstrate how to safely operate inflatables and event items when necessary. · Inspect and clean equipment before and after events. · Report any damages, repairs or maintenance needs to management. · Availability to work weekends, holidays, and flexible hours based on event schedules. · Strong attention to detail and commitment to safety protocols. · Excellent communication, time keeping and customer service skills. · Keeping accurate records of deliveries, mileage, and fuel, and submitting documentation to management. · Communicate any issues with vehicles, products or deliveries immediately to line manager. · Communicate any incidents or accidents no matter how minor to line manager, including any parking offences or tickets. · As a representative of the company to our clients the driver must wear the correct uniform to the correct standard at all times. · To ensure all our customers receive an amazing delivery service every time. · To know and be familiar with the Delivery Schedules, Customer Lists and Customer Requirements Qualifications · Valid Manual Driver’s Licence – with a clean driving record. · Ability to lift and carry heavy equipment (up to 75 kg). · Prior experience in event set-up, delivery driving or similar roles is desirable but not essential. · Be willing to undergo an enhanced DBS check processed by us, no upfront cost. Please Note: Events will be both indoor and outdoor, you will not be able to use the company van for other work. Pay · £14 per hour / full day rate can be agreed in busier periods. · Reimbursed for petrol etc. How to Apply · CV with contact details to – Closing Date is 5th February 2025

Job Overview: We are seeking a dedicated IT Support Engineer to join our team and provide technical support to our employees. The ideal candidate will diagnose, troubleshoot, and resolve hardware, software, and network issues while maintaining the overall health of IT systems. This role is crucial to ensuring smooth daily operations and enhancing user satisfaction through timely assistance and training. --- Key Responsibilities: 1. Technical Support Respond to and resolve IT support requests via email, phone, or in person. Troubleshoot hardware, software, and network-related issues. Set up and configure new user accounts, systems, and devices. 2. System Maintenance Monitor and maintain servers, networks, and IT infrastructure. Perform regular updates, patches, and system backups. Ensure compliance with IT security policies and standards. 3. Troubleshooting Diagnose and resolve technical problems, escalating complex issues when necessary. Identify recurring issues and recommend long-term solutions. 4. User Training and Documentation Provide training to users on IT tools and best practices. Create and maintain user manuals, FAQs, and other technical documentation. 5. Collaboration and Vendor Management Work closely with IT teams and other departments to optimize system performance. Coordinate with external vendors for hardware and software procurement and maintenance. 6. Cybersecurity Monitor systems for potential security threats and implement preventive measures. Respond to and mitigate security incidents, ensuring data integrity and protection. --- Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as an IT Support Engineer or similar role. Proficiency in operating systems (Windows, macOS, Linux). Knowledge of networking concepts (TCP/IP, VPN, DNS, DHCP). Familiarity with tools like Active Directory, Office 365, and ticketing systems. Strong problem-solving, organizational, and communication skills. Certifications such as CompTIA A+, Network+, CCNA, or ITIL are a plus. --- Soft Skills: Excellent interpersonal and customer service skills. Ability to work under pressure and manage multiple tasks. Strong attention to detail and proactive problem-solving approach. --- Working Conditions: On-site/remote work as per company policy. May require occasional evening or weekend shifts for system maintenance or emergencies.

As a customer service manager, you'll make sure that the needs of customers are being met or exceeded. Your aim is to provide and promote excellent customer service throughout the organisation you work for. You'll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business. As a customer service manager, you'll need to: - provide help to customers using your organisation's products or services. - Communicate courteously with customers by telephone, email, letter and face-to-face. - Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants. - Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill. - Issue refunds or compensation to customers. - Keep accurate records of discussions or correspondence with customers. - Analyse statistics or other data to determine the level of customer service your organisation is providing. - Produce written information for customers, often involving the use of computer packages and software. - Write reports and analyse the customer service that your organisation provides. - Develop feedback or complaints procedures for customers to use. - Improve customer service procedures, policies and standards for your organisation or department. - Meet with other managers to discuss possible improvements to customer service. - Manage staff recruitment and appraisals - depending on the size of the organisation these tasks may be carried out by human resources. - Train staff to deliver a high standard of customer service. - Lead or supervise a team of customer service staff. - Learn about your organisation's products or services and keep up to date with changes. - Keep ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job description Chaiiwala is a vibrant Indian street food cafe and restaurant located in the heart of Central London. We bring the authentic flavours of Indian street food to our customers, offering a unique dining experience that combines traditional recipes with a modern twist. Our menu features a wide variety of delicious items, including chai, snacks, and main dishes that cater to diverse tastes and preferences. Job Summary: We are seeking a dynamic and experienced Store Manager. The ideal candidate will be passionate about Street food, have excellent customer service skills, and possess strong leadership qualities. As the Store Manager, you will be responsible for overseeing all aspects of store operations, ensuring a high level of customer satisfaction, and driving sales growth. Key Responsibilities: - Oversee daily operations of the cafe/restaurant, ensuring smooth and efficient service. - Maintain high standards of food quality, hygiene, and customer service. - Manage inventory, order supplies, and ensure stock levels are adequate. - Recruit, train, and supervise staff, ensuring a positive and productive work environment. - Schedule staff shifts and manage payroll. - Conduct regular team meetings and provide ongoing training and development. - Ensure a welcoming and friendly and vibrant atmosphere for all customers. - Handle customer inquiries, complaints, and feedback promptly and professionally. - Develop and execute sales strategies to achieve revenue targets. - Promote new menu items and special offers to attract customers. - Uphold visual merchandising standards as well as Chaiiwala brand standards - Collaborate with the marketing team to plan and implement regular local marketing campaigns. This includes creating videos and boosting social profiles, creating a local buzz and the implementation of a regular outreach programme. - Monitor and control expenses, ensuring the store operates within budget and exceeding hitting targets - Prepare and analyse financial reports, including sales, expenses, and profits. - Implement cost-saving measures without compromising quality and service. - Ensure compliance with all health and safety regulations. - Conduct regular inspections and audits to maintain a safe and clean environment. - Handle any incidents or emergencies according to company protocols. - Ensure that team is always motivated, incentivised to drive sales. -Ensure that the store is performing at the highest levels, in terms of operations, profitability and reviews at various platforms. - Target local business and institutions to collaborate and increase revenue from local events. Qualifications: - Proven experience as a store manager or in a similar role, preferably in the food and beverage industry. - Strong leadership and team management skills. - Excellent customer service and interpersonal skills. - Knowledge of Indian cuisine and street food is a plus BUT not essential as training will be given. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. - Strong organisational and problem-solving skills. - Proficiency in Microsoft Office and POS systems. - Flexibility to work evenings, weekends, and holidays as required. Benefits: - Competitive salary and performance-based bonuses. - Staff meals and discounts. - Opportunities for career growth and development. - A vibrant and supportive work environment. How to Apply: Interested candidates are invited to send their CV and a cover letter outlining their relevant experience and why they are a good fit for the role. Chaiiwala is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Job Type: Full-time Pay: £29,500.00-£32,000 per year Additional pay: Performance bonus Benefits: Store Performance Bonus Discounted or free food Employee discount Schedule: Day shift Holidays Monday to Friday Night shift Overtime Weekend availability Education: GCSE or equivalent (preferred) Experience: Retail sales: 3 years (required) Supervising experience: 3 years (required) Customer service: 3 years (required) Retail management: 3 years (required) Management: 3 years (required) Food service: 5 years (preferred) Licence/Certification: Driving Licence (preferred) Level 3 Food Hygiene Certificate (required) Work authorisation: United Kingdom (required) Location: London (required) Work Location: In person Reference ID: CWHAM/SM

The Nursery Manager plays a pivotal role in overseeing the daily operations of a nursery, ensuring a safe, nurturing, and educational environment for children. This position requires strong leadership skills and a passion for early childhood education. The Nursery Manager will be responsible for managing staff, engaging with parents, and implementing educational programmes that promote the development of children aged 0-5 years. Duties - Oversee the daily operations of the nursery, ensuring compliance with health and safety regulations. - Manage and support nursery staff, providing guidance and training to enhance their skills in childcare and early childhood education. - Develop and implement age-appropriate educational programmes that foster children's growth and development. - Communicate effectively with parents regarding their children's progress and any concerns that may arise. - Maintain accurate records of children's development, attendance, and any incidents that occur within the nursery. - Drive initiatives to create an inclusive environment that caters to the diverse needs of all children. - Ensure the nursery is well-resourced and organised, maintaining a stimulating learning environment. Job Type: Full-time Pay: £34,494.00-£36,495.00 per year

Based at: Hertford. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.

• Sales Management - Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. • Customer Service - Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. - Applying Camper’s Customer Services policies: o Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. o Knowing how to transmit product benefits and care tips to the customer. o Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. o Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. • Operations and Procedures - Store Operations: o Opening and closing the Store. o Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. o Correctly controlling and managing the cash register. Handling the POS-terminal. o Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. - Image: o Implementing Marketing and Visual Merchandising policies and strategies. o Complying with the Uniform Policy established by the Company. o Keeping the store area clean and tidy. JOB DESCRIPTION 2 o Keeping the staff room clean and tidy. o Immediately informing of any maintenance incidents. - Business Knowledge: o Knowing the commercial and brand trends of the Company and its competitors in the sector. o Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). o Knowing Camper’s Customer Services policy. o Knowing the Marketing and Visual Merchandising policies and strategies. o Knowing the SAP tool and its application.