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Trabajos incident manager en Reino Unido

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  • Registered Manager
    Registered Manager
    hace 13 días
    £38000–£42000 anual
    Jornada completa
    Kingston upon Thames

    📢 Registered Manager – 4 Bedrooms Supported Living 📍 Kingston upon Thames / Surrey Border 💷 £38,000 – £42,000 per annum 🕒 Full Time | Permanent About Us We are establishing a new 6-bed supported living service delivering high-quality, person-centred support within a community setting. Our focus is on strong governance, regulatory compliance, and creating a safe and empowering environment for the people we support. We are seeking a capable and motivated Registered Manager (or an experienced Deputy Manager ready to step up) to lead the service through CQC registration and ongoing operational management. The Role You will: Lead the service through CQC registration Develop and maintain governance and audit systems Ensure compliance with CQC Fundamental Standards Oversee safeguarding, risk management and incident reporting Recruit, supervise and develop the staff team Maintain professional relationships with local authorities and families Promote a positive and accountable culture This is a hands-on leadership role within a small, structured service. About You Essential: Level 5 Diploma in Leadership for Health & Social Care (or near completion) Minimum 2 years’ experience in supported living or domiciliary care Experience at Deputy Manager level or above Strong understanding of CQC regulations and KLOEs Knowledge of safeguarding, MCA and quality assurance systems Confident communicator with strong written skills Desirable: Experience supporting adults with [insert client group] Experience of CQC inspection process What We Offer Salary £38,000 – £42,000 (depending on experience) Opportunity to lead and shape a new service Support with CQC registration process Structured governance framework Autonomy within a professionally managed organisation How to Apply Please send your CV along with a short statement outlining your experience with CQC compliance and leadership in supported living services.

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  • Team Leader
    Team Leader
    hace 22 días
    £25000–£38000 anual
    Jornada completa
    Southall

    Please find the job description for Team Leader 1. Leadership & Service Management • Provide day-to-day operational leadership of the supported living service., • Ensure the service promotes independence, dignity, choice, and inclusion., • Develop and maintain a positive, person-centred culture., • Supervise, mentor, and support team leaders and support workers., • Lead team meetings and ensure effective communication across staff. 2. Regulatory & Legal Compliance • Ensure compliance with relevant legislation and regulatory bodies (e.g., Care Quality Commission (CQC) in England)., • Maintain standards in line with:, • Health and Social Care Act, • Mental Capacity Act (MCA), • Safeguarding legislation, • Deprivation of Liberty Safeguards (DoLS), where applicable, • Prepare for inspections and ensure documentation is audit-ready., • Implement policies and procedures in line with national standards. 3. Safeguarding & Risk Management • Act as Safeguarding Lead (or ensure safeguarding leadership is in place)., • Investigate and report safeguarding concerns appropriately., • Conduct and review risk assessments., • Ensure safe medication management practices., • Monitor incidents, accidents, and complaints. 4. Person-Centred Care & Support • Ensure care and support plans are:, • Person-centred, • Up-to-date, • Outcome-focused, • Promote service users’ independence and life skills., • Liaise with families, social workers, and healthcare professionals., • Support service users in accessing community services, employment, and education. 5. Staff Management & Development • Recruit, induct, and retain suitable staff., • Conduct supervision sessions and annual appraisals., • Manage rotas and staffing levels., • Address performance issues and disciplinary matters., • Ensure staff complete mandatory training (e.g., safeguarding, medication, moving & handling). 6. Financial & Administrative Responsibilities • Manage the service budget., • Monitor expenditure and staffing costs., • Oversee petty cash and service user finances (where applicable)., • Maintain accurate records and reports., • Ensure effective rota planning within budget constraints. 7. Health & Safety • Ensure compliance with health and safety legislation., • Conduct fire safety checks and emergency planning., • Oversee property maintenance and repairs., • Ensure infection control standards are met. 8. Quality Assurance & Continuous Improvement • Conduct internal audits., • Monitor KPIs and service performance., • Gather feedback from service users and families., • Develop action plans following audits or inspections., • Promote continuous service improvement. 9. Partnership & External Liaison • Work with:, • Local authorities, • Commissioners, • Healthcare professionals, • Advocacy services, • Attend multi-disciplinary meetings., • Represent the service professionally in external forums. Key Skills Required • Leadership and team management, • Knowledge of care legislation and compliance, • Strong communication skills, • Budget management, • Problem-solving and decision-making, • Safeguarding expertise

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  • IT Support & Web Contect Technician
    IT Support & Web Contect Technician
    hace 7 días
    £42000–£45000 anual
    Jornada completa
    London

    Overview We are seeking a dedicated IT Support professional to join our dynamic team. The successful candidate will provide essential technical assistance across various platforms, ensuring seamless operation of our IT infrastructure. This role offers an excellent opportunity to utilise and develop your expertise in computer networking, hardware, and software support within a fast-paced environment. The position is paid and ideal for individuals passionate about delivering exceptional customer service and technical solutions. Duties • Provide first-line technical support to end-users via help desk systems such as ServiceNow and Jira., • Provide training to company end-users and create user guides and support them., • Data Integrity & Reporting Assist with data entry, validation, and cleaning to ensure accuracy and consistency and Generate standard reports and support users in dashboards., • Troubleshoot and resolve issues related to desktop hardware, operating systems (Windows, macOS, Linux), and software applications including Microsoft Office., • Assist with network connectivity problems involving LAN, VPN, DNS, TCP/IP, and firewall configurations., • Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates., • Support server infrastructure including Microsoft Windows Server environments and BMC Remedy ticketing system., • Maintain computer hardware, peripherals, and network equipment ensuring optimal performance., • Document incidents, resolutions, and system configurations accurately for future reference., • Collaborate with cross-functional teams to implement system upgrades and security patches., • Strong understanding of computer networking concepts such as LAN, TCP/IP, DNS, VPNs, firewalls, and TCP protocols., • Proven experience in desktop support for Windows (including Windows Server) and macOS operating systems; familiarity with Linux is advantageous., • Proficiency in Active Directory management and familiarity with SCCM for software deployment., • Responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction., • Knowledge of hardware troubleshooting including components such as motherboards, hard drives, RAM, and peripherals., • Experience with help desk tools like ServiceNow or Jira; ticket management skills are essential., • Ability to communicate complex technical information clearly to non-technical users with excellent customer service skills., • Familiarity with remote support tools such as BMC Remedy or similar ticketing systems., • Analytical skills to diagnose issues efficiently using system logs and diagnostic tools., • Strong organisational skills with the ability to prioritise multiple tasks effectively. This role is ideal for motivated individuals eager to advance their career in IT support while delivering outstanding service across diverse technological environments.

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  • Catering and Events Driver - Fast Food
    Catering and Events Driver - Fast Food
    hace 15 días
    £14 por hora
    Jornada completa
    London

    Catering and Events Driver Overview We are seeking a dedicated and skilled Catering and Events Driver to join our team. The ideal candidate will be responsible for providing high-quality driving and catering services for various events, ensuring that all food and beverage needs are met with professionalism and attention to detail. This role requires strong communication skills and the ability to work effectively in a fast-paced environment. Duties Operate van in a safe and responsible manner, adhering to all traffic regulations and company policies. Conduct pre-trip inspections of vehicles to ensure they are in good working order. Load and unload goods, ensuring proper handling and securing of items during transit. Communicate effectively with warehouse staff to coordinate deliveries and pickups. Maintain accurate records of deliveries, including mileage, fuel usage, and any incidents that occur during transport. Ensure compliance with all health and safety regulations while on the road and at loading/unloading sites. Provide excellent customer service during deliveries, representing the company professionally at all times. Support the catering team to prepare and present a variety of dishes according to client specifications and dietary requirements. Coordinate with event planners to understand catering needs and ensure timely delivery of services. Manage food inventory, including ordering supplies and maintaining stock levels. Operate delivery vehicles, including flatbed and van drivers, ensuring safe transport of food items to event locations. Maintain cleanliness and organisation of the kitchen and storage areas, adhering to health and safety regulations. Communicate effectively with clients, staff, and suppliers to ensure seamless service delivery. Assist in setting up and breaking down catering stations at events, providing excellent customer service throughout the process. Experience Previous experience in catering or a related field is preferred. Mechanical knowledge is advantageous for operating kitchen equipment efficiently. Experience as a delivery driver or in warehouse operations would be beneficial. Strong organisational skills with the ability to manage multiple tasks simultaneously. Excellent communication skills, both verbal and written, are essential for interacting with stakeholders and team members effectively. Valid commercial driving licence with appropriate endorsements for the type of vehicle being operated. Proven experience as a driver or in a similar role, particularly with flatbed or delivery driving. Strong mechanical knowledge to perform basic maintenance on vehicles as needed. Experience working in a warehouse environment is advantageous. A commitment to safety and attention to detail when handling goods during transport. Flexibility to work varied hours as required by the logistics operation. If you are passionate about driving, logistics, food service and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Caterer.

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  • Security Officer
    Security Officer
    hace 17 días
    £12–£16 por hora
    Jornada parcial

    We are seeking dedicated and professional individuals to join our team as a Security Officer, embodying our core values of Loyalty, Integrity, and Professionalism. This role is ideal for exceptional leaders who excel in a customer-centric environment and are committed to delivering high standards of service. As a Security Officer, your key responsibilities will include: • Extending a warm and professional welcome to all venue visitors., • Conducting thorough screenings to ensure entry suitability., • Leading and managing the door supervision team, ensuring effective performance of duties., • Developing and implementing robust security protocols and procedures., • Collaborating effectively with clients, customers, and colleagues to ensure seamless operations., • Performing detailed searches for unauthorized or illegal items., • Responding promptly and efficiently to incidents within queues or the venue, coordinating with team members as necessary., • Providing comprehensive customer support and managing incidents both inside and outside the venue to maintain a safe environment., • Maintaining a visible security presence to ensure smooth operations and enhance the overall customer experience., • Conducting regular briefings with the team to discuss strategies and identify areas for improvement., • Offering training and mentorship to both new and existing team members, fostering a skilled and cohesive unit. We are looking for a natural communicator with excellent problem-solving skills and a consistently positive attitude, ready to contribute to a secure and welcoming atmosphere.

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  • Hospital Security Officer
    Hospital Security Officer
    hace 18 días
    £13.85 por hora
    Jornada completa
    London

    Join Assist Security Group - recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Location: South London Salary: £13.85 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast-paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: • Collaborate with the in-house security management team, following instructions from Hospital Security Managers., • Manage queues, entrances, lobbies, wards, and car parks around the hospital premises., • Provide assistance to the public, offering directions and information about the hospital and local area., • Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence., • Offer support to NHS staff and respond promptly to any incidents or emergencies., • Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention., • Maintain effective communication via two-way radios and accurately report activities and incidents. Requirements: • Valid Door Supervisor licence., • Right to Work in the UK., • 5-year employment/educational history., • Able to work in a fast paced, challenging environment., • Able to keep cool under pressure., • Proficiency in using two-way radios., • Excellent written and verbal communication skills., • Professional appearance and demeanor. Preferred (but not essential) Requirements: • Previous experience in NHS environments., • Security experience with conflict management., • Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: • Competitive pay rate., • Shift pattern covering nights, days, and weekends (24/7 site)., • Onsite training provided. Hospital Security can be physically touch, mentally challenging and extremely rewarding! Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required.

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  • Nurse
    Nurse
    hace 22 días
    Jornada parcial
    South Kensington, London

    Registered Nurse (NMC) Location: South Kensington Medical & Dental, 20 Old Brompton Road, London SW7 Contract Type: Part-time (Sundays) Hours: Sundays 10:00am – 3:30pm The Registered Nurse will be responsible for phlebotomy, health screening assessments, ECG recording, and supporting off site virtual GP-led services in accordance with NMC standards, CQC Fundamental Standards, and practice clinical governance policies. The post holder must work autonomously within their scope of practice and maintain full compliance with the NMC Code (2018). • Venepuncture and capillary blood sampling, • Correct labelling, processing and packaging of pathology samples, • ECG recording and ensuring correct patient identification prior to testing, • Conducting structured private health screening assessments, • Recording observations including BP, pulse, oxygen saturation, height, weight and BMI, • Urinalysis and other point of care testing where required, • Infection prevention and control in accordance with practice policies, • Safe handling and disposal of sharps and clinical waste, • Chaperoning where required, • Deliver compassionate, patient-centred care, • Ensure informed consent is obtained prior to all procedures, • Provide clear explanations of tests and aftercare advice, • Escalate abnormal findings to the GP immediately, • Participate in clinical audits and quality improvement, • Maintain accurate contemporaneous clinical records, • Report incidents via practice reporting systems Reception experience would be beneficial • Current NMC registration (Adult Nurse), • Minimum 1 year post-registration experience, • Competent in venepuncture, • Experience performing ECGs, • Excellent communication skills, • Professional, well-presented and confident working in a private healthcare setting, • Experience in private GP practice, • Experience in health screening services, • Experience with digital clinical systems, • Phlebotomy certification, • Immediate Life Support training • NMC registration confirmation, • Enhanced DBS certificate, • Evidence of professional indemnity, • Proof of right to work in the UK, • Immunisation record including Hepatitis B immunity, • Evidence of CPD and revalidation compliance, • Two clinical references

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  • Sales Advisor
    Sales Advisor
    hace 25 días
    £12.21 por hora
    Jornada parcial
    London

    Sales Management Knowing the Key Performance Indicators (KPI’s) for Retail related to the store (including previous years’ figures): Sales according to Budget, Average Receipt Price, Conversion Rate, UPT. Customer Service Guaranteeing the customer satisfaction standards set by Retail Management and assessed via the Mystery Shopper. Applying Camper’s Customer Services policies: Following the steps of the Sales Cycle. Applying specific SELL FOR SUCCESS training. Knowing how to transmit product benefits and care tips to the customer. Applying Camper’s guarantees in the event of returns and exchanges, ensuring complete customer satisfaction. Encouraging customer loyalty. Developing and maintaining commercial relations with customers with the aim of reinforcing the brand’s image and prestige. Operations and Procedures Store Operations: Opening and closing the Store. Managing using the SAP program: product registration and reception, product returns, orders and transfers between stores, stocktaking, faulty goods, CLUB CAMPER. Correctly controlling and managing the cash register. Handling the POS-terminal. Ensuring the organisation of the storeroom: Managing and ensuring effective and successful stocktaking procedures. Keeping the storeroom in correct working order and tidy. Placing the products on the shelves. Image: Implementing Marketing and Visual Merchandising policies and strategies. Complying with the Uniform Policy established by the Company. Keeping the store area clean and tidy. Job Description 2 Keeping the staff room clean and tidy. Immediately informing of any maintenance incidents. Business Knowledge: Knowing the commercial and brand trends of the Company and its competitors in the sector. Knowing the Camper collection (lines, concepts, models, materials, soles, technical footwear vocabulary). Knowing Camper’s Customer Services policy. Knowing the Marketing and Visual Merchandising policies and strategies. Knowing the SAP tool and its application.

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  • 5 Star Hotel Security Officer - Nights
    5 Star Hotel Security Officer - Nights
    hace 2 meses
    £14.32 por hora
    Jornada completa
    London

    5 Star Hotel Security Officer Hours: 16:30 - 00:30, Tuesday & Wednesday 16:30 - 01:30, Thursday, Friday & Saturday Location: Central London Reports To: Security Team Leader/ Security Manager/ Head of Security/ Account Manager. Pay Rate: £14.32 p/h Role Summary: The position requires officers to have exceptional customer service skills, be able to work in a team, conduct patrols, respond to emergencies and have excellent communication skills. and be well presented at all times. The purpose of the role is the safety and security of people, property and assets. Being positive, great customer service and effective communication skills are crucial when interacting with the customer, the public and emergency services. The need to be visible, professionally presented and responsive supports the success of the security function. Customers rely on security to identify risks that threaten their business and reputation and take the appropriate action. There is requirement to engage with continuous training, as policy, procedures and technology evolves in the security environment. Responsibilities • Wear the correct uniform, PPE, SIA Badge and always be presented clean and smart., • Demonstrate excellent customer service and engage with every person positively., • Carry out all duties in accordance with the Assignment Instructions and Risk Assessment., • Follow relevant customer policy and procedures., • Utilise access controls systems and ensure the integrity of building perimeter security., • Utilise CCTV, systems and alarms to monitor and detect risk and suspicious activity., • Deter crime and anti-social behavior through awareness of behavior and intelligence., • Carry our relevant testing of security and safety systems., • Perform internal and external patrols as required., • Report incidents in an accurate and timely manner, follow the correct escalation model., • Collaborate with the Emergency Services, including detection and protection of evidence., • Support the customers brand and culture and follow any reasonable requests. Person Specification • SIA Licence for specific site (Door Supervision), • Previous security experience within a 5 star hotel highly desirable, • Conscientious, alert and a strong attention to detail., • Adapts to changing priorities and is flexible and collaborative., • Punctual, reliable, committed, demonstrating respect for colleagues., • Highest standards of integrity, maintains confidentiality when handling sensitive information., • Effective communication skills, both verbal and written., • Responds well to positive change and innovation.

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