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Investigator jobs in Reino Unido

  • Customer Service Manager
    Customer Service Manager
    hace 2 meses
    £31000–£35000 anual
    Jornada completa
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Technical Manager
    Technical Manager
    hace 2 meses
    £20000–£50000 anual
    Jornada parcial
    London

    A specialist Japanese food wholesale and warehouse company is seeking an experienced food technical manager with good knowledge of UK food safety and legal requirements. Responsibilities:  Leading food safety, quality and legal compliance across TK Trading’s warehouse, wholesale and retail shop businesses.  Leading the HACCP team, owning the HACCP plan and leading its implementation.  Maintaining compliance to the independent food safety certification standard for the warehouse & wholesale operation.  Maintaining legal compliance and ensuring requirements of the Food Hygiene Rating Scheme are met for the shop, and liaising with the local authority on food safety/hygiene matters as required.  Developing and maintaining food safety & quality procedures and documentation.  Reviewing and approving new products including specifications, allergen and labelling information, and technical aspects of supplier approval and monitoring.  Investigating, and following up on food safety and quality issues and complaints to identify the root cause and implement corrective and preventative actions.  Driving a culture of continuous improvement and ‘doing the right thing’ Experience:  A minimum of 3 year’s experience in a food technical / quality management role.  A minimum of HACCP Level 3 qualification and experience of implementation of HACCP.  Experience of working with compliance to standards and audits.  Training on food labelling legislation and allergens.  Training on root cause analysis.  Preferred – experience of working with requirements for food import to the UK  Preferred – experience of working with Japanese or Oriental foods  Preferred – Japanese language skills.

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