66 Best it logistics Jobs in Swadlincote (May 2026)

Head of Regional Operations

21 days ago

$65000–$75000 yearly

Burton-on-Trent

Head of Operations (At Need) Senior Operational Leadership | Multi-Site | High-Volume Field Operations | Sensitive Service Environment £65,000 to £75,000 plus benefits North West / North / Midlands (evolving multi-site remit) A senior Operational Leadership Role Where Structure, Scale and Judgement Matter This is a senior leadership opportunity within a high-growth, multi-site operation delivering a time-critical, field-based service at significant scale. The environment is sensitive in nature. However, this is fundamentally a complex operational leadership role, requiring the ability to bring structure, pace and accountability to a high-volume, multi-stage service model delivered through dispersed teams. The organisation is expanding rapidly, evolving from a regional operation into a broader national network. This role is central to ensuring that operational delivery remains consistent, controlled and scalable as that growth accelerates. The role operates within a sensitive service environment; however, the primary requirement is for strong operational leadership. Emotional awareness and professionalism are essential, but a care-sector background is not required. The Opportunity You will take responsibility for operational delivery across an established Northern hub and play a key role in the mobilisation and integration of additional locations as the network expands. The operation is not a simple transport or point-to-point model. It involves multiple coordinated stages of activity, including: • Collection from a range of locations, • Transfer between controlled and specialist environments, • Managed onward movement through defined operational stages, • Return and redeployment of resources This creates a multi-leg, high-frequency logistics environment, requiring precise scheduling, real-time decision-making and strong leadership of field-based teams. Alongside day-to-day operational delivery, you will be actively involved in supporting expansion - helping to build capability, integrate new sites and contribute to the development of a scalable operating model. The role requires balancing day-to-day operational delivery with ongoing expansion activity, often requiring prioritisation between immediate service demands and longer-term development objectives. This role also offers significant personal and career development opportunity within a high-growth organisation. As the operational footprint expands, there will be scope to broaden responsibility, shape the evolving structure and play a key role in the development of a national operating model. Operational Scope You will lead: • A dispersed, shift-based workforce operating across multiple locations, • High-volume scheduling, dispatch and workforce deployment, • Day-to-day operational performance across a multi-stage service model, • Service recovery, escalation and real-time decision-making, • Integration of new operational sites into an evolving structure You will not directly own fleet or infrastructure strategy, but you will work closely with those functions to ensure operational alignment and readiness. Operational decisions made within this role have a direct impact on customer experience at highly sensitive moments, requiring consistent judgement, professionalism and attention to detail. The role involves leading and managing, motivating, developing, empowering and supporting a frontline team delivering a highly sensitive, customer-focused service. This must be achieved while maintaining operational efficiency and cost effectiveness within a high-volume, high-growth and evolving environment. The Environment This is a 24/7, time-critical operation, where activity levels fluctuate and priorities can change quickly. The service involves entering private environments and operating within emotionally sensitive contexts. Professionalism, discretion and resilience are required at all times. At the same time, the organisation operates with the pace and expectations of a high-growth environment. Performance, efficiency and accountability are critical. Maintaining operational consistency is essential, as any service disruption has a disproportionate impact on customer trust and organisational reputation. What This Role Requires This is not a first-step leadership role. It requires a senior operator who has led complex, field-based operations at scale, ideally within environments such as: • High-volume field service or engineering operations, • Utilities, telecoms or infrastructure service delivery, • Time-critical logistics or regulated transport environments, • Home-based service delivery models with dispersed teams, • Any operation involving multi-leg routing, scheduling and real-time coordination Sector background is less important than: • Leadership of dispersed teams, • Operational control in time-critical environments, • Ability to manage complexity at scale, • Comfort operating within ambiguity and growth Candidates who have operated within high-growth, evolving organisations-where structure is still being built and refined-will be particularly well suited to this opportunity. Experience of working as part of a broader growth or mobilisation programme-alongside functions such as logistics, infrastructure or site development-will be advantageous, particularly where new locations or operational capabilities have been established and scaled. What You Will Be Responsible For • Leading multi-site operational teams, ensuring consistency, structure and accountability, • Driving performance across scheduling, deployment and service delivery, • Supporting the development of leadership capability across frontline teams, • Managing operational risk and responding to real-time challenges, • Maintaining service stability within a high-volume environment, • Supporting the mobilisation and integration of new sites, • Working cross-functionally to align operations with infrastructure, people and compliance functions What Good Looks Like Within the first 6-12 months, you will have: • Established clear operational control across existing sites, • Built credibility with teams and stakeholders, • Improved consistency of service delivery and performance, • Strengthened leadership capability at site level, • Supported the successful integration of new operational locations Longer term, success will be defined by your ability to maintain performance while the organisation continues to scale. The Profile You will be: • A senior operational leader with experience of managing dispersed teams, • Comfortable operating in high-volume, time-critical environments, • Confident making decisions without full information, • Able to balance operational delivery with ongoing change and growth, • A visible, credible leader who sets standards and drives accountability, • Resilient, pragmatic and composed under pressure You do not need to come from a care or clinical background. However, you must be able to operate with professionalism and sensitivity in a service environment where the work carries emotional weight. You will be a visible and credible leader who can take teams with you through change-providing direction, building capability and maintaining engagement without compromising service standards. You will combine operational discipline with a forward-looking, visionary approach, ensuring that growth, efficiency and service excellence are delivered in parallel. Location Multi-site responsibility initially across the North West, with scope expanding into the North and Midlands as the operational footprint continues to grow. The role will require regular presence across operational locations. Salary & Benefits £65,000 to £75,000 plus a comprehensive benefits package, including: • 30 days' annual leave plus bank holidays, • Pension, • Life assurance, • Private medical healthcare, • Health cash plan, • Wellbeing and lifestyle benefits, • Business mileage and expenses reimbursed in line with company policy The Reality This is a demanding role within a business that is evolving. It requires someone who is comfortable building structure where it does not yet fully exist, making decisions at pace and leading teams through change. The market for candidates with experience of leading high-volume, multi-site operations at this level is competitive, and the organisation is committed to a clear and timely recruitment process to secure the right individual. For the right individual, this represents an opportunity to grow with the organisation-taking on increased scope and responsibility as the business continues to expand and evolve. In return, it offers the opportunity to play a key role in shaping a growing national operation. How to Apply To express interest, please apply via this advertisement. All enquiries will be handled in the strictest confidence. Reference: (phone number removed)

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