Sales & Customer Success Advisor (Luxury Kitchens)
hace 14 días
Borehamwood
At Used Kitchen Hub, we give exceptional kitchens a second chapter. We’re a family-run, trusted marketplace for pre-owned and ex-display luxury kitchens — combining transparency, care and sustainability with a genuinely personal service. As we continue to grow, we’re looking for a confident, people-first Sales & Customer Success Executive to join our team in Borehamwood. The role This is an inbound sales and customer success role, not a back-office customer service position. You’ll be the first point of contact for buyers and sellers — guiding enquiries with warmth and clarity, building trust quickly, and moving opportunities through the pipeline with pace and confidence. You’ll work closely with sales, marketing and operations (including dismantle & delivery scheduling) to make sure every client experience feels smooth, informed and well looked after. What you’ll be doing • Owning inbound enquiries across web, phone, email and social, • Qualifying buyers and sellers, advising honestly, and progressing opportunities, • Proactively following up warm leads and past browsers to maintain momentum, • Booking viewings and calls, keeping deals moving, • Coordinating dismantle & delivery (D&D) with operations so timelines and expectations are clear, • Keeping CRM records immaculate — logging every interaction and managing deal stages, • Supporting lead generation and onboarding for both buyers and sellers, • Working closely with marketing on referrals and targeted outreach, • Representing Used Kitchen Hub with an authoritative but warm, trusted-advisor tone What we’re looking for • Proven sales experience (inbound, account handling, phone & email), • A people-first approach — confident, caring and naturally persuasive, • Strong enquiry handling and objection management, • Highly organised with a love for tidy pipelines and clear notes, • Confident CRM user (HubSpot, Pipedrive, Salesforce or similar), • Strong Office / Excel skills, • Kitchen, interiors or fit-out experience is a bonus — not a requirement What success looks like Within your first 3–6 months, you’ll be: • Responding to inbound enquiries quickly and consistently, • Improving conversion from qualified enquiry to sale, • Ensuring smooth dismantle & delivery handovers with fewer avoidable delays, • Feeding valuable insights back into marketing to improve lead quality and volume Why join Used Kitchen Hub? • Purpose-driven business: sustainable luxury done properly, • Family-run culture with real care for customers and colleagues, • High-growth environment with room to develop, • Training and benefits tailored to experience If you enjoy helping people make confident decisions — and want to be part of a business doing things the right way — we’d love to hear from you. Pay: From £30,000.00 per year Benefits: Company pension Free parking