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Overview of team purpose Are you driven by big ideas, bold thinking and the chance to influence the future of one of the world’s great cities? London & Partners is looking for a Senior Policy Manager to help shape how London grows—ensuring our economy is inclusive, sustainable and resilient . Join our Policy & Impact Unit, the team at the heart of L&P’s mission to unlock London’s potential. You’ll lead the development of forward-thinking policy insights, champion London’s growth sectors, and turn intelligence into action that influences decision-makers across government and industry. We’re recruiting for two Senior Policy Manager positions . If you’re passionate about shaping London’s future, we encourage you to apply. Purpose of role The Senior Policy Manager plays a leading role in raising and maintaining L&P’s reputation as a principal source of information and new ideas on how London’s economy can grow, and in a way that is inclusive, sustainable and resilient. With their in-depth knowledge in these areas, and/ or London’s key growth sectors, they identify influential and practical policy ideas and market solutions, and communicate these to key decision-makers in national, regional and local government. Knowledge: • Maintain up to date and in-depth knowledge of the drivers of London’s economic growth, and London’s key growth markets and businesses in London, and the national and local policies that affect them, sharing intelligence and information with relevant internal teams. Policy insights, analysis and ideas: • Working with the Head of Policy, develop and implement a plan to grow London’s reputation as a leading source of intelligence and information on London’s economic growth and key growth sectors, • Analyse information and data related to London’s economy to understand trends, opportunities and barriers, • Develop influential new insights and ideas on London’s economy and growth sectors and work with the Head of Public Affairs to communicate these to policy decision-makers Communications: • Produce high quality written materials which share new insights and ideas, including briefings, written reports, presentation slides and social media posts, • Develop and share new insights, intelligence and ideas by convening stakeholders, including through events, • Present information and ideas to stakeholders at events and 1:1 meetings. Project management: • Manage thought leadership and policy projects, ensuring they are delivered within agreed time, budget and quality standards, • Where appropriate, oversee budgets for policy projects, ensuring resources are managed effectively, represent good value for money, and are aligned with L&P’s mission. Relationships with stakeholders: • Develop and maintain influential relationships with business, academic, think tank and policy stakeholders focused on London’s economy and its growth sectors, • Respond to requests for information from commercial partners, the GLA, the London Assembly and other key stakeholders, • Develop strong working relationships with internal sector and programme specialists, drawing on their knowledge to develop policy ideas and providing them with policy advice and support. Line Management : • Strong policy knowledge in one or more of London’s growth sectors or in areas such as AI, quantum, green tech, Life Sciences, the experience economy, or inclusive, sustainable and resilient economic development., • A track record of shaping impactful policy ideas and market-driven interventions., • Excellent influencing skills and experience engaging senior leaders., • Sharp analytical skills and the ability to translate complex data for diverse audiences., • Exceptional written and verbal communication., • Experience delivering projects to time, budget and high standards., • Leadership capability, with experience managing or coaching others., • You’re collaborative, curious, forward-thinking and aligned with L&P’s values., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Overview of team purpose The Public Affairs team manages relationships with London & Partners’ key strategic stakeholders to create economic growth that is resilient, sustainable and inclusive across London. The team manages the day to day contact with Greater London Authority (GLA) and advises on, and supports the production of, briefings, speeches, and Mayoral bids. It also leads on liaison with the London Assembly including supporting L&P attendance at committees. The team develops strong relationships with stakeholders at London Councils, Boroughs, City of London and subregional partnerships. It also carries out policy analysis and engagement with relevant political and civil service stakeholders in government departments, MPs, Select Committees, APPGs and think tanks. The team also leads on being the main point of contact for universities, Business Improvement Districts (BIDs), key business stakeholders, and supports them to access London & Partners’ services. Purpose of the role As Public Affairs Manager, you will lead stakeholder relationships across a defined London sub-region, working closely with borough officers and councillors, MPs, Assembly Members, universities, chambers of commerce and other partners. Acting as a central point of contact for London & Partners’ activity in your area, you will ensure consistent messaging, strong communication and effective navigation of our services. You will build and maintain long-term, trusted relationships with stakeholders, working collaboratively across London & Partners to meet shared objectives and deliver high levels of stakeholder satisfaction. Reporting to the Head of Public Affairs, you will also support wider public affairs activity during peak periods, including engagement with the GLA. Each Public Affairs Manager also acts as a link for a specific area of London & Partners’ work. Each Public Affairs Manager will be the link person for a specific area of L&P. This Public Affairs Manager will manage London & Partners’ Growth Fellowship programme. This includes maintaining close relationships with participating boroughs and business leaders, coordinating activity across the cohort, and ensuring alignment with London & Partners’ strategic priorities and messaging. The postholder will work closely with the Opportunity London partnership to position the Fellowship as a key platform for promoting London’s growth story—showcasing the city’s investment, innovation, and sustainability ambitions—while amplifying insights from the Fellowship to inform wider stakeholder engagement and political advocacy. • Deliver outstanding relationship management to designated areas and stakeholders;, • Build deep relationships and work closely with them to deliver against their and L&P’s objectives., • Develop a strong understanding of stakeholders’ objectives and to identify opportunities for improving L&P’s relationships with them and the services we provide., • Work collaboratively across L&P to be a conduit both internally and externally for stakeholders – including trade, investment, tourism and small business support., • Work with the Head of Public Affairs in shaping the relationships with the political stakeholders in respective areas, and identifying areas for improvement and enhanced engagement., • Work autonomously, and proactively identify and establish new relationships, while managing and nurturing existing ones., • Pro-actively manage the relationship with stakeholders through a combination of regular meetings and updates, both in person and online, as appropriate., • Act as brand ambassador for L&P by proactively attending relevant events and networking opportunities., • Work with the CEO and Management Committee as appropriate to ensure a high level of service to stakeholders and ensure that L&P’s Senior Leadership Team are updated as appropriate with relevant information and activity., • Undertake other reasonable duties as allocated by the Head of Public Affairs. Support public affairs and government relations activity • Assist the Head of Public Affairs in analysing relevant policy developments and update London & Partners on what it means for the organisation., • Assist the Head of Public Affairs in management of relationships with all relevant public affairs audiences including London Assembly, Westminster MPs, counterparts across the London policy landscape., • Support the wider team’s horizon scanning for relevant policy and Ministerial developments and organising political and industry roundtable events., • Support the preparation for London Assembly Plenary and Committee hearings, including working closely with colleagues in other directorates to ensure London & Partners is presented effectively and accurately. Support wider stakeholder relations activity • Support the CEO’s engagement across London by aligning their priorities with the CEO’s needs and objectives., • Support London & Partners’ wider work across policy and political engagement, trade associations and civil society to create the optimum environment for the organisation to operate., • Manage internal coordination with colleagues to ensure a coherent approach., • Attend business and trade body external events to represent London & Partners. The successful candidate will demonstrate: • A background in corporate or public affairs, stakeholder relations and communications, • Experience of engaging with London-wide stakeholders, institutions and individuals., • Strong working knowledge of all areas of government, ideally, but not necessarily, at a London level., • Ability to understand complex corporate, business, and policy environments, • Proven ability to build and maintain relationships at multiple levels within complex partner organisations, • Excellent writing skills with proven experience of drafting content for varied channels and audiences – both digital and offline inc: web, social media and corporate publications, • Experienced in corporate affairs and / or stakeholder relations activity– mapping, reviewing and analysis, • Confident communication skills, verbal and written (including documents and presentations)., • Able to adjust comfortably to, and remain productive within, the context of ambiguous and fast changing priorities and cultural agendas., • Wide range of experience using social media,, • Excellent working knowledge of Microsoft Excel, Word and PowerPoint, SharePoint and CRM packages. Skills & Competencies: • The ability to work autonomously, take the initiative and lead on projects and programmes of work., • Excellent interpersonal skills: creates strong working relationships to effectively secure and coordinate input from colleagues across the organisation, • Resourceful and flexible: prioritises multiple tasks and project manages effectively in a fast moving, client-driven environment., • Accuracy and exceptional attention to detail., • Team orientated, "can do" attitude with a focus on providing exceptional client service., • Organised, self-motivated, enthusiastic and articulate., • Resourceful and adaptable: able to adapt to changing priorities, manage multiple tasks whilst keeping relevant stakeholders (internal and external) up to speed on progress., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centres, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: Drive omnichannel customer experiences that keep millions coming back. Are you a data-driven, creative CRM expert who loves turning customer insights into impactful, measurable retention strategies that drive LTV? Do you get excited about crafting omni-channel campaigns, collaborating with creative teams to ensure journeys feel meaningful, seamless and brand-aligned , and making a real commercial impact? If so, this iconic fashion group is looking for you. .. The CRM Officer will play a critical role in the CRM team to deliver highly engaging emails for the TK Maxx business in the UK, Germany and Austria. This role will be based in our Watford Head office , reporting into the Customer Relationship Manager . We have a hybrid working environment with 2 days minimum per week in the office required . The CRM Officer will be responsible for executing the customer email strategy across TJX Europe. At a base level, this is a hands-on role that includes managing day-to-day execution, scheduling, and deploying customer email and push campaigns . Where th is candidate will thrive is in bringing the campaigns to life through strategy, planning, and execution of winning digital trading plans and campaign management. The successful candidate will have a sound understanding of CRM principles, always taking a customer-first approach to drive long term consumer engagement . The person should be detail orientated and data-driven, demonstrating strong operational reporting and analytics skills to be able to provide recommendations for future activity. What you'll do: Campaign Management: D rive Strategy : Support CRM Manager to implement CRM campaign plans across Europe to drive revenue growth and participation across all three pillars of our CRM team: Commercial, loyalty and lifecycle management laddering up to overall business objectives . Planning : Cr aft compelling, insight-led campaign omni-channel plans collaboratively with the team, balanc ing cross functional input and business priorities. Management: Developing creative briefs and managing digital asset management timelines to ensure deadlines are met. Deployment: Managing campaigns within the ESP, selecting segments , scheduling sends whilst demonstrating high quality contro l • reviewing and completing checks prior to send to make sure our campaigns are all accurate and delivered without errors. Drive exec ution: Continuously i dentify opportunities to optimise the CRM channe l communications to improve visibility an across all customer platforms . Strategic Alignment: Work cross-functionally across departments to ensure the delivery of the overall strategic priorities. Relationship Management: Build & develop strong relationships with key business partners including Loyalty, Brand Marketing, Paid Media, SEO, Ecommerce, Creative team, country marketing & IT. Working with Zeta & Fresh Relevance to troubleshoot and fix any platform issues. Monitoring of customer database and collaborative management of this with the Customer Analytics team including hygiene & segmentation Monitoring Performance & Reporting : Use our weekly performance reports to track effectiveness of emails campaigns and communicate these back to key stakeholders. Implement the agreed tests from our test & learn plan for emails, working with insights to assess the results and deliver recommendations. Complete full post campaign analysis reports weekly, monthly, campaign based and communicate these back to key stakeholders. Process enhancements: Supporting on customer facing and internal process improvements to improve the channel Identify , troubleshoot, implement solutions and pro-actively iterate process and champion best practice at all times You ' ll Be Great In This Role If You Have: E xperience working in a CRM role, preferably in ecommerce, email and/or push German language skills would be a bonus A passion for CRM, personalisation , and staying on top of industry innovation A strong track record building multi-channel lifecycle campaigns using ESP/CRM platforms (Zeta is a plus!) Confidence working with segmentation, customer insights and test-and-learn frameworks. A commercial mindset understanding what drives £ per buyer, retention and purchase frequency. You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB

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