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Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures. We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey. Why Bytes? • Over 800 staff (plans to double in size over the next 5 years), • Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin., • Winners of an array of industry awards, • Sunday Times Top 100 Best Places to Work, • Excellent training and career prospects offered, • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events, • Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: • Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA, • Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer, • Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system., • Log deal registration for qualifying opportunities and understand how GP can be maximised from these., • Co-ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA, • Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date., • To advise customers on licensing procedures and discuss purchasing options with them., • Management of Customer Relationship Management System (Dynamics) for allocated accounts., • Assist Account Manager with monthly forecasting and account mapping., • Ensure all orders are processed accurately in line with operations procedures., • Ensure all outstanding orders are delivered and invoiced at the end of each month and follow up with suppliers/distribution where required., • Provide, track, and follow up on all software quotations & manage and notify customers for all contractual renewals., • Complete operational tasks across all vendors including management of all renewals and annuity business., • Regular liaison with the relevant personnel within our customers’ organisation (specifically at Purchasing level) & build relationships on a day-to-day basis., • Distribute & follow up on all database alerts such as compliance and agreement expiry notifications., • Training customers on vendor portals and management of these and their benefits., • Collate and prepare data for customer QBR meetings., • Attend Customer review meetings & perform Operational health checks on a regular basis., • Provide cover for members of your team as necessary., • Generation of incremental business opportunities through strong customer relationships., • Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available., • To be able to source pricing for all vendors and be able to digest new licensing information and explain this back to the customer. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: • Minimum A-Levels (A-C) English & Mathematics., • Good understanding of IT (specifically software) and Business IT challenges., • Interest in furthering Sales career by gaining supported experience dealing with customers., • A proven track record of excellent customer service. LOCATION: • Leatherhead, • Reading, • Manchester

Job Description Job Title: Business Operations Manager Reporting To: CEO Department: Company Operations Location: Penta Consulting Ltd, Oaks House 16-22 West Street, Epsom, Surrey KT18 7RG (on-site 5 days a week) ABOUT PENTA CONSULTING LTD At Penta Consulting, we believe technology reaches its full potential when powered by the right people. As a leading provider of Technology Resource Solutions, we connect businesses with top-tier talent to drive digital transformation and innovation. With over 25 years of experience, we’ve built a global reputation for delivering high-quality expertise across key areas such as software development, artificial intelligence, project management, cloud computing, cybersecurity, enterprise architecture, and data analytics. Our clients span the globe, relying on our team of specialists to deliver tailored, impactful solutions. We’re proud to be a trusted partner in helping organisations stay ahead in a rapidly evolving digital landscape. If you're looking to join an award-winning, forward-thinking, and solution-focused team, Penta Consulting is the place to grow your career. JOB PURPOSE The Business Operations Manager is responsible for overseeing and optimising operational processes across Penta Consulting Ltd and its entities. This role focuses on driving efficiency, productivity, and compliance while ensuring alignment with strategic business goals. Key responsibilities include vendor management, contract oversight, quality assurance, risk mitigation, and continuous improvement of operational frameworks. DUTIES AND RESPONSIBILITIES • Support international office compliance and reporting, ensuring alignment with client requirements across all Penta entities., • Lead the development and execution of operational strategies to drive business growth and efficiency., • Map, document, and monitor operational procedures and processes, establishing robust controls and performance metrics., • Oversee business continuity planning, quality assurance programs, and operational audits to identify and implement improvements., • Manage end-to-end onboarding of new partners, including contract reviews and due diligence in collaboration with legal and commercial teams., • Maintain and expand Penta’s domestic and international partner network., • Identify operational risks and implement mitigation strategies and controls., • Provide training and guidance on operational best practices across departments., • Monitor industry trends and regulatory changes, updating internal programs and policies accordingly., • Coordinate cross-functional efforts to ensure operational excellence and adherence to standards., • Act as the primary liaison for external audits and assessments., • Investigate and resolve operational issues, complaints, and inefficiencies., • Prepare and submit operational reports and filings as required., • Collaborate with legal, commercial, and sales teams to ensure operational alignment and compliance., • Liaise with external consultants to drive operational improvements., • Implement tools and processes to enhance productivity and efficiency across departments., • Lead regulatory compliance efforts, presenting audit findings to the board and ensuring adherence to internal standards and external regulations., • Escalate risks and ensure compliance with special provisions across entities. EXPERIENCE / QUALIFICATIONS • Extensive experience in operations or commercial roles at an international level., • Proven experience working with international sales teams., • Strong proficiency in Microsoft Word, Excel, and PowerPoint., • Demonstrated success in operations management, including compliance and risk oversight, preferably in a regulated industry., • Knowledge of relevant laws and standards across EMEA (e.g., GDPR, ISO, ESG)., • Strong analytical skills and ability to interpret complex regulatory requirements., • Excellent communication and interpersonal skills across diverse teams and entities., • Sound judgment, prioritisation skills, and ability to manage multiple deadlines., • High integrity and commitment to ethical standards and operational excellence., • Minimum of degree level education or equivalent., • Additional certifications in compliance, project management, or ISO standards are advantageous. THE IDEAL CANDIDATE • Integrity: Upholds ethical standards in all actions., • Attention to Detail: Ensures accuracy in regulatory interpretation and compliance., • Adaptability: Responds effectively to changing regulations and priorities., • Leadership: Inspires trust and promotes a culture of compliance., • Problem-Solving: Develops practical solutions to operational challenges., • Communication: Clearly conveys complex concepts to varied audiences., • Collaboration: Works effectively across functions to achieve shared goals., • Accountability: Takes ownership and ensures completion of responsibilities.

Your new company My client are key players in the Utilities and Infrastructure industry, helping the UK and Ireland move closer to Net Zero every day. Their multidisciplinary team of land, environmental, and geospatial experts work together to unlock consents for major infrastructure projects. With services spanning land access, agricultural liaison, planning, environmental impact assessments, and geospatial mapping, we're committed to leading the industry toward a sustainable future. Your new role As an Ecologist, you'll be involved in feasibility assessments, project planning, and coordination in line with UK environmental and planning legislation. You'll provide environmental planning advice, prepare technical reports, and support planning applications for projects with varying environmental sensitivities. You'll also coordinate smaller schemes and assist senior ecologists and sub-consultants in producing Preliminary Ecological Appraisals (PEAs) and other ecological deliverables. Your responsibilities will include: • Planning and Coordination: You'll manage ecological aspects of projects, ensuring compliance with environmental regulations and planning frameworks. This includes coordinating surveys, assessments, and reporting schedules to meet client and regulatory deadlines., • Technical Reporting: You'll prepare and deliver a variety of technical documents, such as ecological impact assessments, planning applications, and mitigation strategies for sites with varying levels of environmental sensitivity., • Fieldwork and Appraisals: You'll support the delivery of Preliminary Ecological Appraisals (PEAs), habitat surveys, and other ecological fieldwork, working alongside senior ecologists and external consultants., • Project Management: You'll take ownership of smaller schemes, managing timelines and deliverables while collaborating with internal teams and stakeholders to ensure successful outcomes., • Stakeholder Engagement: You'll liaise with clients, planning authorities, and other stakeholders to provide expert ecological advice and ensure that environmental considerations are integrated into project planning and execution., • Team Collaboration: You'll contribute to a supportive team environment, assisting with mentoring junior staff and participating in knowledge-sharing initiatives across the business. What you'll need to succeed To thrive in this role, you'll need: • A full UK driving licence and willingness to travel, • Strong communication and interpersonal skills, • The ability to work independently and manage workloads to meet deadlines, • A commitment to continuous professional development, especially if working toward qualifications like CIEEM, • A collaborative mindset to support junior staff and contribute to company initiatives, • Competetive salary: £29,000 - £36,500 DOE, • Annual bonus scheme, • 25 days annual leave plus your birthday off, • Vitality Health Membership (private healthcare, gym discounts, etc.), • Flexible working options, • Pension scheme via The Peoples Pension, • Life insurance (4x base salary), • Free on-site parking (non-city offices), • Cycle to work scheme, • Paid maternity (26 weeks) and paternity leave (2 weeks), • Discounted gift cards, • Electric Vehicle Salary Sacrifice Scheme (after 1 year), • Sabbatical policy (after 3 years), • Paid study leave and professional development support, • Military service leave (7.5 days/year), • Employee Assistance Programme and mental health support, • Two company-wide events annually plus regular office socials What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Introduction At Pen, we don’t just underwrite risk, we unlock possibility.We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview Pen Underwriting are looking for an experienced Motor Fleet Underwriter to effectively support the management of our Hazardous Goods & Environmental Motor Fleet portfolios. This is a fantastic opportunity to contribute to the performance of our existing business team and underwriters, maximising underwriting performance and driving business revenue and structured growth. How you'll make an impact • Technical Underwriting & Expertise: Support the Motor underwriting function, providing technical expertise across all Motor lines. Handle referrals and underwriting for both new and existing business, contributing to profitable growth., • Underwriting Governance & Compliance: Ensure adherence to internal underwriting governance, including audits, peer reviews, and risk assessments. Collaborate with the Head of Motor for guidance on process improvements and policy updates., • Capacity Management & Relationships: Support the management of capacity relationships, ensuring strong and collaborative engagement. Participate in reporting, portfolio reviews, and capacity-related meetings., • Market Expertise & Broker Relationships: Demonstrate market expertise with knowledge of industry trends, competitor activity, and regulatory changes. Build and maintain relationships with key brokers, supporting new business and retention efforts., • Leadership & Development: Act as a mentor for junior underwriters, fostering a culture of technical excellence and professional development. Support training, development, and succession planning., • Pricing & Portfolio Management: Assist in developing and refining underwriting and pricing strategies to achieve profitability targets. Monitor market trends and competitor activity to ensure competitive positioning., • Retention of renewal business and high customer retention rates., • Growth in Gross Written Premium (GWP) and maintenance of rate strength., • Performance against underwriting profitability and loss ratio targets., • Technical Knowledge: Basic knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, and understanding of underlying legal principles., • Experience: Previous Motor Fleet underwriting experience. Previous experience in managing a scheme/portfolio is desirable., • Skills: Excellent interpersonal skills, including listening, verbal and written communication. Ability to manage complex and highly confidential information. Proficiency in Microsoft Word, Excel, and PowerPoint. #LI-ET1 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Job Title: Private Client Fee Earner Location: Epsom Reports to: Michael Calfe and Matthew Bell Department: Private Client Personal Attributes: A proactive approach to team development and client care. High level of integrity, professionalism, and ethical standards. Excellent organisational and time-management skills to handle a busy and varied workload. Ability to work under pressure, managing multiple priorities and meeting deadlines. A client-oriented mindset, with a strong desire to build and maintain high-quality client relationships. Key Responsibilities: Client Relationship Management: Manage and grow a portfolio of individuals, offering tailored legal advice and services. Advise clients on a wide range of matters, including estate planning, trusts, tax planning, succession planning, wills, and probate. Build and maintain long-term relationships with clients, becoming their trusted advisor on personal legal matters. Act as the main point of contact for clients, ensuring their needs are met and their expectations exceeded. Business Development and Marketing: Develop strategies for attracting new private client business, both from new clients and referrals. Represent the firm at networking events, conferences, and seminars to raise the firms profile and attract potential clients. Build strong relationships with external professionals, such as accountants, financial advisors, and tax specialists, to provide integrated services to clients. Contribute to the marketing and business development efforts of the firm by writing articles, hosting events, or engaging in client-facing initiatives . Legal Expertise and Service Delivery: Provide expert legal advice on a broad spectrum of private client issues, including estate and succession planning, tax planning, trust formation, and administration. Supervise the drafting of complex wills, trusts, powers of attorney, and other legal documents. Oversee the administration of estates, including probate matters, and ensure compliance with relevant laws and regulations. Keep up-to-date with changes in legislation, tax rules, and legal trends that affect private client services. Risk and Compliance: Ensure that the private client team complies with all legal and regulatory requirements, including anti-money laundering (AML), know-your-client (KYC), and data protection laws. Manage risk within the department, ensuring that all matters are handled with due diligence and in line with the firms risk management framework. Conduct regular reviews of ongoing matters to ensure they comply with legal and regulatory standards. Financial Management: Oversee the financial performance of the private client department, including billing and pricing strategies. Ensure that services are delivered efficiently, optimising fee structures and cost management. Monitor and manage the profitability of client relationships, ensuring that work is billed accurately and promptly. Client Advocacy and Representation: Represent clients in disputes or negotiations relating to their private matters, including disputes over estates, trusts, or family wealth. Advise on litigation or contentious issues, particularly in relation to representing the firm itself, collaborating with other departments in the firm when needed. Skills and Qualifications: Education: Qualified solicitor (law degree or equivalent) and member of the relevant professional body (e.g., Solicitors Regulation Authority (SRA). Experience: 4 PQE in private client law, including expertise in estate planning, tax, trust administration, and wills and probate. Leadership: Proven experience within a private client team, with strong people skills. Client-Focused: Strong interpersonal skills and a track record of building and maintaining long-term client relationships. Technical Expertise: In-depth knowledge of tax planning, estate administration, wills, and trusts law, with a detailed understanding of relevant regulations. Business Acumen: Experience in business development, client acquisition, and marketing within a legal practice. Regulatory Knowledge: A strong understanding of compliance and regulatory frameworks in relation to private client matters (AML, KYC, GDPR). Communication: Excellent written and verbal communication skills, with the ability to present complex legal concepts in a clear, concise manner to clients.