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Our client is seeking an experienced Part Time Accounts & Payroll professional to support financial operations and ensure smooth payroll processes. They value their employees and prioritise collaboration, transparency, and career development. This is an excellent opportunity to become a vital part of a growing team. Duties of Accounts & Payroll Assistant: Assist in preparing and processing payroll for employees, ensuring accuracy and compliance with relevant legislation Maintain and update employee payroll records, including new starters, leavers, and changes to employment terms Respond to payroll-related queries from employees and management in a timely and professional manner Support the finance team with day-to-day accounting tasks, including invoice processing, reconciliations, and data entry Assist in preparing monthly financial reports and maintaining accurate financial records Reconcile accounts and investigate and resolve discrepancies Ensure compliance with company policies, HMRC regulations, and other statutory requirements Carry out regular checks and audits of payroll and accounting processes to ensure accuracy and integrity Essential: Previous experience in payroll processing and/or accounts administration Experience using payroll and accounting software Strong attention to detail and ability to handle sensitive information confidentially Proficiency in Microsoft Excel and other office software Excellent organisational skills with the ability to prioritise tasks effectively Strong communication skills with the ability to liaise confidently with employees, management, and external partners A proactive, problem-solving approach and a team-focused mindset A commitment to continuous learning and professional development

IT Support / Cloud Support / Infrastructure Support HQ-Based | Leeds WF17 Salary: £32,000 – £35,000 + £3,000 Overtime + Benefits + Career Progression New Year. New Career. Are you an IT Support professional looking to move beyond basic service desk work and develop real Cloud and Infrastructure skills? This role is based at the company’s HQ, working in an environment where you will be surrounded by experienced engineers and technical specialists who actively support learning, development, and progression. This is a genuine opportunity to build your career, not just hold a job. The Role As an IT Support / Cloud Support / Infrastructure Support Engineer, you will work within a fast-paced, enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate technical documentation Adding value to the team and supporting continuous improvement Technologies and Skills You do not need experience in everything listed, but you should have a solid foundation and a strong desire to learn more. Experience with at least two of the following: Microsoft Windows Server Microsoft Office 365 Azure VMware Citrix Core technical knowledge: TCP/IP DNS DHCP Active Directory Group Policy (desirable) Environment This is a HQ-based role, meaning you will work alongside senior engineers and infrastructure specialists on a daily basis. You will have direct access to support, mentoring, and real-world exposure to enterprise systems, rather than working in isolation or remotely. Previous experience in an enterprise-level environment or MSP is preferred. Security Clearance You must be eligible to become SC Cleared

Come and join a busy and successful estimating team and be involved in a range of projects across the UK. We are looking for a highly motivated Senior Ground Investigation Estimator who can work both independently and within a team to support our Preconstruction activities, by ensuring timely return of competitive tender bids to our clients and assisting them to add value to their projects. The candidate will build and maintain network with clients, subcontractors and contacts to allow a pipeline of achievable and profitable work to be secured for the company. You should be able to accurately assimilate large volumes of information in a short period of time, have an eye for detail and be self-motivated with experience of working in a high-demand role and working to deadlines. A background within the site investigation industry is essential for the position and experience of the differing contract conditions used within the industry is beneficial. You must be an experienced user of Microsoft packages. Full UK Driving License Required. The position is based from our regional office in Leeds. We offer hybrid working, a competitive salary and a generous benefits package

Administration Assistant Location: Bradford BD5 Pay: £13.46 per hour Hours: Monday–Friday, 08:30–17:00 (30-minute unpaid lunch) Venatu Recruitment are currently seeking a reliable and motivated Administration Assistant to support a busy Spares Department of our client. This is a full-time role initially on a temporary basis with the potential to extend. This position would suit someone who learns quickly, retains information well, and thrives in a fast-paced office environment. Key Responsibilities of the Administration Assistant Assisting the Spares Department with: Preparing quotations Processing orders Coordinating shipments Handling customer calls Supporting with general administrative tasks as required Working across multiple systems and managing competing priorities under tight deadlines Key skills for the Administration Assistant Highly computer literate, with strong skills in Microsoft Office (Excel, Word, etc.) Confident learning new, bespoke systems (Salesforce experience is desirable but not essential) Able to retain information and apply it accurately Comfortable juggling multiple tasks in a high-pressure environment Reliable and committed to staying for the duration of the assignment, as training requires time and consistency Working Hours for the Administration Assistant 08:30–17:00, Monday to Friday 30-minute unpaid lunch break We’re looking for someone who can commit to the role and become a valued part of the team during this busy period. If you’re organised, adaptable, and ready to hit the ground running, we’d love to hear from you

Quantity Surveyor Linear Recruitment are partnering with a modular contractor specialising in turnkey solutions within the commercial sector of construction. Due to company growth, they are seeking to source a Quantity Surveyor for their office based in Leeds. Key Responsibilities You will manage the full commercial and procurement function for the assigned projects within the hire division, including: • Taking full ownership of the Project based Installation, Demobilisations and alterations processes. Developing scope of works, obtaining supply chain quotations and creating quotations to customers., • Preparing and managing valuations, applications for payment, variations, and claims., • Monitoring project budgets, forecasting costs, and producing accurate commercial reports., • Identifying, assessing, and mitigating commercial and contractual risks in line with company governance., • Procuring materials and services, including negotiating pricing and placing orders with supply chain partners., • Authorising and managing project variations, subcontract packages, and material orders, • Working from drawings and specifications and/or Bills of Quantities and/or Scope of Works to support accurate procurement and cost control, • Liaising closely with the Hire Team to ensure real-time cost visibility and control, • Managing and administering subcontract accounts and supplier relationships, • Collaborating with intercompany and cross-functional departments. About the Candidate • Degree in Quantity Surveying, • Experience of working in a fast-moving repairs and maintenance/FM environment with multiple concurrent work packages underway., • Commercial awareness to maximise recovery • Confident in sub-contract procurement, management, and commercial reporting, • Comfortable interpreting drawings, specifications and scope of works and resolving commercial issues, • Highly organised, proactive, and detail-focused, with a collaborative working style, • Strong IT skills, particularly in MS Excel and Microsoft Office, • Experience working cross-functionally with operational, technical, and finance teams, • Background in a repairs and maintenance/hard FM environment is highly desirable, • Full UK Driving Licence required Benefits Include: • Salary up to £50k plus car allowance, • Pension, • WFH up to 3 days per week (upon successful settling in period)

Are you a strategic relationship builder with the commercial acumen to unlock growth in key accounts? We're looking for a Business Development Manager to take full ownership of a portfolio of high value Corporate clients, managing every stage of the customer journey from solution design through to delivery and ongoing development. This role sits within our Client Development team and is central to our success in growing volume, enhancing profitability, and delivering an exceptional service experience. You'll be the go-to partner for some of our most important clients, and you'll need to bring both a consultative approach and operational understanding to build long-term, value-driven relationships. This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us! Interested? Take a look at the below to understand what you'll be doing in your role as Business Development Manager! Manage and retain a portfolio of high-profile Corporate clients, taking full responsibility for client success - from onboarding through to implementation, growth, and ongoing support Lead quarterly business reviews, performance reviews and budgeting conversations with senior stakeholders Identify and win volume through Share of Wallet growth, pricing improvements and contract renewals Maintain healthy cash-flow and support profitability through commercial levers Collaborate closely with Operational Management and internal stakeholders to enhance service and performance Recommend and drive initiatives to improve service levels, streamline operations, and support recovery programmes when needed Use data and insight to guide decision-making, identify risks and unlock new opportunities Work alongside our wider Business Development, SLT and Performance teams to contribute to group-wide projects Represent the voice of the customer internally — translating their needs into operational and strategic action Still interested? Great news! We are looking for: Full UK Driving Licence (travel is a key part of this role, including occasional overseas travel and flexible hours) Degree or formal qualification in Account Management/Sales is advantageous but not essential Proven background in key account management, customer success or business development Experience in eCommerce, logistics, parcel delivery or technology-led services Strong commercial awareness with a background in P&L, pricing, budgeting and contract management Experience with international eCommerce, imports/exports and customs processes (desirable) Confident producing and delivering high-quality, data-led presentations and proposals Proficient in Microsoft Office (Excel, PowerPoint, Outlook) Strong relationship building and stakeholder engagement skills (up to C-suite level) Confident negotiator with the ability to challenge clients constructively At Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business. We are Evri. Where everyone is welcome We're excited for the future. Let's deliver it together. TPBN1_UKTJ

Senior Building Services Manager – Leeds – Permanent – circa £85,000 plus benefits Summary Morson Group are seeking an experienced Senior Building Services Manager on behalf of a key client based in Leeds, who are a main contractor specialising in construction projects across the defence, justice, health, education and retail building sectors. The appointed Senior Building Services Manager will lead and manage the design, delivery, coordination, and approval of MEP services throughout all project phases, from tender through to site completion. This role requires strong technical expertise in MEP compliance and installation, ensuring designs meet statutory requirements and sector standards. You will oversee appointed MEP consultants and subcontractors, driving best value, buildability, and risk mitigation while collaborating closely with multidisciplinary teams to integrate MEP solutions within overall building designs. The role also involves managing design lifecycles, procurement strategies, and performance reviews, with a focus on health and safety, cost control, sustainability, and programme adherence. Reporting regularly to senior management, you will ensure design deliverables are robust, compliant, and aligned with client expectations. Responsibilities Sales, Tender & Pre-construction • Lead and manage the MEP design process in line with company bid strategies. • Coordinate and steer MEP consultants to ensure design conformity with tender documents, statutory regulations, and technical standards. • Collaborate with specialist consultants to integrate MEP proposals within the overall building design. • Provide technical guidance to optimise product selection, buildability, and value engineering. • Identify and manage potential derogations to protect commercial, time, health & safety, and technical risks. Manufacturing, Delivery & Handover • Support project teams in selecting and appointing MEP consultants and subcontractors, aligning procurement strategies with project deliverables. • Ensure all MEP information for manufacturing and construction is reviewed, amended, and approved before release. • Manage the design lifecycle from concept through to handover, considering cost, performance, safety, and sustainability. • Review subcontractor and consultant performance using KPIs, highlighting risks and supply chain suitability. • Provide monthly MEP progress reports to senior design leadership. • Review construction programmes to ensure realistic and sequential activity durations. ________________________________________ Skills • Extensive experience in Building Services design from concept to installation drawings, technical submissions, and O&M manuals. • Proven knowledge of design and build contracts, particularly in education, healthcare, and commercial sectors. • Working knowledge of CDM Regulations. • Expert understanding of CIBSE Guides, Building Regulations, Building Bulletins, and Health Technical Memorandums. • Familiarity with BREEAM standards and sustainability practices. • Proficient in design interrogation and modelling software such as Navisworks and Revit. • Experience or willingness to learn Offsite and Modern Methods of Construction. • Strong leadership, coordination, and stakeholder management skills. • Ability to identify and mitigate commercial, technical, and health & safety risks. • Excellent communication and reporting capabilities. ________________________________________ Software/Tools • Revit • Navisworks • Common Data Environment (CDE) platforms (e.g., 4Projects) • Microsoft Office Suite ________________________________________ Certifications & Standards • Relevant industry qualification (Degree, HND, HNC or equivalent) • CSCS Card • CDM-related qualifications (beneficial, training provided) • Knowledge of BREEAM and sustainability standards ________________________________________ This is a permanent, Leeds-based role offering a competitive salary package up to £85,000 per annum depending on experience. In addition, there is a £6,000 annual car allowance and company benefits, with flexible working arrangements involving office work (Leeds), site visits and work from home where suitable. This position is available from February 2026 - candidates with notice periods to serve with their existing companies are positively welcomed, although if the selected candidate is available immediately the position will be offered sooner. In order to apply please upload your CV or call Richard Bradley on (phone number removed)

We are an industry-leading manufacturer of award-winning windows and doors, committed to innovation, excellence, and customer satisfaction. As part of our exciting growth journey, we are expanding our team and offering outstanding opportunities for career progression. The Role As a New Build Sales Executive, you will be responsible for driving sales growth within the new build housing and commercial development sectors. Youll work closely with developers, housebuilders, architects, and main contractors to promote and sell Quickslides full range of window and door products. This hybrid role combines external business development with internal project coordination, ensuring a professional and proactive service from first enquiry through to order handover. Youll manage relationships, identify new opportunities, prepare quotations in collaboration with the internal sales team, and support the delivery of outstanding customer experiences. Key Responsibilities Business Development & Account Management Develop and maintain strong relationships with national and regional housebuilders , developers , and architects within the new build and commercial sectors. Identify and target new business opportunities to expand Quickslides footprint within the new build market. Follow up on sales leads and project enquiries from both internal sources and industry networks. Manage a portfolio of active clients, ensuring excellent levels of service, communication, and retention. Attend site meetings, client visits, and industry events to build and strengthen long-term partnerships. Project Sales & Quotation Management Work closely with the Internal Sales Project Management and Estimating teams to prepare accurate and competitive quotations. Interpret architectural drawings, schedules, and specifications to ensure proposals meet design and compliance requirements. Present proposals and product solutions to clients, demonstrating technical understanding and commercial awareness. Negotiate pricing, terms, and contract details to secure profitable business. Ensure all quotations and tenders are tracked through CRM, with timely follow-ups and progress reporting. Collaboration & Communication Collaborate with the internal teams (Order Processing, Technical, Production, and Installation) to ensure projects run smoothly from order to completion. Provide accurate sales forecasts, pipeline reports, and project updates to management. Maintain strong communication between external stakeholders (developers, architects, contractors) and internal departments. Contribute to sales meetings, planning sessions, and strategy discussions to align with company objectives. Customer Experience Act as a trusted advisor, providing professional support, technical guidance, and solutions to meet client needs. Maintain a high level of product and industry knowledge to support confident client interactions. Ensure all customer touchpoints reflect Quickslides values of quality, reliability, and professionalism . Proactively manage customer expectations throughout each project lifecycle. Skills & Competencies Strong sales and relationship management skills within the construction or fenestration industry. Excellent communication and presentation abilities, both written and verbal. Commercially driven, with strong negotiation and closing skills. Ability to read and interpret technical drawings and specifications . Highly organised, able to manage multiple live projects and priorities simultaneously. Confident using CRM systems and Microsoft Office (Excel, Outlook, PowerPoint). Self-motivated, disciplined, and comfortable working both independently and as part of a team. A proactive problem-solver who takes ownership of tasks and delivers results. Experience & Qualifications Minimum 3 years experience in B2B sales within the fenestration, construction, or building materials sector. Demonstrable success in selling to housebuilders, developers, or commercial contractors . Knowledge of window and door systems, glazing options, and compliance requirements (essential). Experience working with Business Micros Evolution or similar estimating software (advantageous). Full UK driving licence (essential). Personal Attributes Professional, confident, and approachable communicator. Driven by achieving results and exceeding targets. Detail-oriented with a strong sense of accountability. Enthusiastic about the fenestration industry and customer service excellence. Flexible and adaptable to changing priorities in a dynamic business environment. Hybrid Working Details The role will be hybrid , with an expected balance of: Field-based activity meeting clients, attending sites, and conducting business development (approx. 23 days per week). Office / remote-based work managing quotations, CRM updates, reporting, and project coordination (approx. 23 days per week). Flexibility is essential, as travel to client sites and occasional overnight stays may be required. TPBN1_UKTJ

Commissioning Engineer Permanent | 40 Hours Per Week Salary: Basic up to £45,000 + Door to Door travel paid Location: Field-Based including regular stay away Overview An established and fast-growing security systems integrator is seeking an experienced Commissioning Engineer to support the delivery of complex security and integrated technology projects across the UK. Operating within critical national infrastructure and high-security environments, this role is central to ensuring the successful commissioning, validation, and handover of advanced enterprise-level security systems. This is an excellent opportunity for a technically strong, detail-driven engineer who thrives in field-based environments and enjoys working on sophisticated, multi-technology solutions. Role Purpose The Commissioning Engineer will be responsible for end-to-end commissioning activities, ensuring all systems are delivered in line with technical specifications, client requirements, industry regulations, and internal quality standards. The role involves executing SATs, diagnosing and resolving technical issues, producing detailed documentation, and collaborating with project teams to ensure seamless system handover. Key Responsibilities • Commission advanced IP CCTV, access control, electric fencing, enterprise networks, and integrated security solutions across platforms including Synectics, Bosch, Milestone, Gallagher, and Axis. - Identify commissioning risks, reporting issues and contributing to mitigation plans alongside the Project Manager. - Verify compliance of installations against specifications, drawings, and relevant standards/regulations. - Support phased and sequenced commissioning activities throughout project delivery. - Produce and maintain commissioning documentation, certification, and test records. - Attend client and site meetings when required, acting as a technical representative for commissioning matters. - Plan, coordinate, and deliver Site Acceptance Tests (SAT), system validation, and Cause & Effect demonstrations. - Monitor and report commissioning progress, updating resource schedules and technical trackers. - Assist the Project Manager with commissioning strategies, RAMS, and wider project planning. - Ensure all work adheres to internal policies, health and safety requirements, and industry standards. - Work collaboratively with project managers, design teams, and clients to ensure effective system handover. Skills, Experience & Qualifications • Ideally a minimum 3 years' experience commissioning medium to large-scale projects. - Strong background in the security industry within technical or specialist commissioning roles. - Proven experience delivering integrated security solutions within CNI, defence, government, or similarly regulated environments. - Demonstrable experience with enterprise-level systems including CCTV, access control, PIDS, and related technologies. - Strong working knowledge of platforms such as Gallagher, Lenel, Milestone, Axis, Avigilon, and other integrated systems. - Good understanding of cybersecurity principles, system resilience, and secure operational environments. - High attention to detail with the ability to produce accurate commissioning reports and documentation. - Confidence in supporting both junior and senior engineers; strong leadership traits desirable. - Resilient, adaptable, and proactive, capable of managing changing priorities and demanding workloads. - Excellent stakeholder engagement skills with the professionalism to work directly with high-profile clients. - Competent with Microsoft Office applications. - Eligibility to achieve SC or DV clearance if required. - Relevant manufacturer qualifications preferred. - City & Guilds, NVQ3, or equivalent industry experience. - Full UK driving licence. Benefits • 25 days annual leave plus bank holidays - Company pension scheme - Company vehicle - Paid overtime and Door to Door Travel - Out-of-town meal allowance - Life insurance after 6 months - Employee Assistance Programme - Employee discount platform - Long-term career progression within a growing organisation - Ongoing training and professional development - Frequent UK-wide travel with regular periods working away from home Apply today : | (phone number removed)

At Neptune, thoughtful design sits at the very heart of what we do. Every home we help shape begins with a conversation, a collaboration, and a shared ambition to create something beautifully considered. Our Designers play a vital role in bringing those moments to life-translating ideas, needs and dreams into beautiful but functional kitchens and other rooms in the house, that are uniquely personal. We're now looking for a Designer to join our store teams, supporting both our Redbrick and York store. You'll be someone who is as passionate about people as they are about kitchen and home design, and who finds joy in the detail, the craft, and the journey from first sketch to final installation. What You'll Be Doing: You'll welcome customers, listen carefully to their needs, and shape clear design briefs. Through in-store consultations and home visits, you'll build a deep understanding of their lifestyle and aspirations before creating sketches, mood boards, sample boards, floorplans, costings and full presentation packs. You'll conduct site visits, keep customers and your Store Leader updated throughout the process, and maintain an inspiring design portfolio in store. Project management will also be a key part of your role. You'll use our in house systems to manage timelines, documents and payments with accuracy. Working closely with retail colleagues and our installation team, you'll ensure every project runs smoothly, support installation days where needed, participate in weekly design meetings, and help with keyholder responsibilities an support our shop floor team and store presentation Ongoing training, designer days and product sessions will form part of your continuous development. You'll also be proactive about your own learning and support the wider store team's understanding of architectural plans, bespoke drawings and presentation boards, helping to build design confidence across the team. Who You Are You'll bring a design-related qualification, previous experience in kitchen design and home design and confidence with AutoCAD experience. Strong Microsoft Office skills, excellent organisation, attention to detail and a commitment to outstanding customer service are essential. You'll be a warm, engaging communicator-comfortable guiding customers, collaborating with colleagues, and working in a busy, fast-paced environment. A full driving licence and the ability to travel to customer homes are required. Our stores are open 7 days a week so you'll be flexible to work over the weekends and during the week too, on a rota basis. Please note this role will be based at both our Redbrick and York store locations, so you'll work between both. Above all, you're creative, proactive, supportive and grounded in a genuine enthusiasm for continuous improvement and the Neptune brand. Why Neptune? Joining Neptune means joining a community of thoughtful, skilled, design-loving people. You'll work with beautiful products, be part of meaningful projects, and help customers create homes that feel truly personal. And you'll do it with the support of a brand built on craftsmanship, honesty and timeless style. In return we offer competitive salaries and a great range of benefits. If this feels like the right next chapter for you, we'd love to hear from you. What Benefits we can offer you At Neptune, we value our employees for always going above and beyond; we reward them by offering more than just a competitive salary: Generous Holiday Allowance Life Assurance Enhanced maternity and paternity leave Cycle to work scheme Generous new item and outlet discounts Competitive salary Perkbox: Wellbeing Hub and Retail Discounts Portal Your birthday day off Day off if you become a Grandparent A week off to celebrate a life event Refer a friend scheme Long service holiday allowance increase Training Workshops We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard. Our Story Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for our kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime. TPBN1_UKTJ

Flexible hours / condensed days; Exciting NEW role supporting prestigious, multimillion-pound construction and specialist projects, this is a standout opportunity for a highly organised Project Administrator to join a market-leading contractor. Working within a close-knit, supportive, happy team on complex, high-value projects, this role offers long-term security, genuine progression and the chance to develop into project estimating and commercial support. As the Project Administrator, you will be a key part of the project delivery function, ensuring projects run smoothly through excellent organisation, document control and PMO support. You will manage files, folders and project documentation, support Project and Contracts Managers and play an integral role in maintaining structure across multiple live projects, supporting in the back office of a growing organisation. Full training will be provided to support your development into assisting with project estimating and pre-construction activities. The role is based in the Mirfield area, with excellent transport links across Dewsbury, Batley, Heckmondwike, Huddersfield, Wakefield, Bradford, Leeds, Cleckheaton, Birstall and Liversedge. What's in it for you as a Project Administrator: * Competitive salary £35,000 to £45,000 * Flexible hours/ potentially considering condensed days as a working option * Structured training and development into project estimating * Long-term career progression within a stable and growing business * Exposure to prestigious, high-value projects * Supportive working environment within a small, experienced team * Job security and opportunity to expand responsibilities over time Main Responsibilities of the Project Administrator: * Providing PMO and administrative support across multiple live projects * Managing project files, folders and document control systems * Maintaining accurate records, reports and project documentation * Supporting Project and Contracts Managers with day-to-day administration * Coordinating drawings, specifications, contracts and site documentation * Assisting with project tracking, schedules and internal reporting * Supporting the estimating team with document preparation and data collation (training provided) * Ensuring project information is organised, compliant and easily accessible Requirements for the Project Administrator: * Highly organised, with strong attention to detail * Previous experience in a Project Administrator, Office Administrator or similar role * Confident managing documents, folders and digital filing systems using Microsoft Word and Excel packages * Strong communication skills and ability to work within a small team * Proactive attitude with a willingness to learn estimating and commercial processes * Comfortable supporting multiple projects simultaneously To become a Project Administrator, we would love to receive CVs from Project Administrators, PMO Assistants, Office Administrators or Construction Administrators looking to grow their career within project delivery and estimating. APPLY NOW

Applicants should demonstrate advanced skills in Microsoft Word and other Office applications. The role involves developing Microsoft templates, resolving complex document issues, and providing training.