Night Support Worker
hace 7 días
Blackburn
Ashberry Recruitment are currently looking for Night Concierges' for their well-respected client based in Blackburn. As a Night Concierge, you will be providing assistance with Housing Management functions and will often be the first point of contact. Shift pattern - 4 on 4 off Some of your duties and responsibilities will be as follows: • Work with clients to resolve conflict using de-escalation skills where appropriate, • Make decisions with regard to excluding clients in conjunction with the duty/on-call manager, • Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met, • Assist with logging and reporting maintenance work including emergency out of hours repairs, • Supporting clients with welfare rights, budgeting, employment, education and training, • Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites, • Manage front of house duties including telephone calls and external visitors Requirements for the role: • Enhanced DBS Check, • Must have a proven track record of providing information, advice and guidance to clients, • Knowledge and understanding of basic IT suitable for an office environment, • Knowledge of basic housing management tasks and working with vulnerable individuals