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  • Learning & Development Manager
    Learning & Development Manager
    6 hours ago
    £55000–£60000 yearly
    Full-time
    Manchester

    Job Ref: PER1470 Branch: Permanently Unique Group Location: Manchester or London Based Salary/Benefits: £55,000 - £60,000 per annum OTE Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 28/07/2026 Closing date: 08/09/2026 Job Title: Learning & Development Manager Department: Head Office - People Responsible To: Group HR Manager Responsible For: Learning & Development Executive Overall purpose of post: The Learning & Development Manager is responsible for creating, delivering and continuously improving the learning, leadership and performance development strategy across Permanently Unique Group. This role will partner closely with operational and support teams to build a high-performance culture, ensuring every team member has the skills, knowledge and behaviours required to deliver exceptional guest experiences while supporting the Group's commercial objectives. This role will be based at our HQ in Manchester covering the UK learning and development needs with occasional support of our international business. Regular travel is expected in this role. The successful candidate will lead learning initiatives across all brands, driving engagement, retention, internal progression and operational excellence through innovative and impactful development programmes. This successful candidate will be based in either Manchester or London. Duties will include but are not limited to: People: • Design and implement a Group-wide Learning & Development strategy aligned to business objectives and growth plans., • Create clear development pathways for all positions across front-of-house, back-of-house and support office teams., • Lead management and leadership development programmes to build a strong internal talent pipeline., • Be accountable for succession planning and identify high-potential individuals across the Group., • Develop onboarding and induction programmes that ensure a consistent and engaging new starter experience., • Coach and support operational leaders in delivering effective training and performance development., • Drive employee engagement through learning initiatives that promote growth, recognition and career progression., • Partner with the People Team to support retention strategies and improve employee satisfaction., • Foster a culture of continuous learning, feedback and accountability across all venues., • Oversee development of employees in international sites and ensure development is aligned., • Oversee the work of department Artists to ensure suitable initial and ongoing training of our teams. Profit: • Ensure learning initiatives contribute directly to commercial performance and operational efficiency., • Analyse training ROI through performance metrics, guest feedback, retention rates and operational KPIs., • Support labour optimisation by improving team capability, productivity and cross-functional skills., • Reduce recruitment costs through internal development and promotion opportunities., • Identify opportunities to improve revenue generation through enhanced sales training and guest experience programmes., • Manage the Learning & Development budget effectively, ensuring maximum return on investment., • Support venue openings and expansion projects through structured training plans that enable successful launches. Product: • Ensure all team members have comprehensive knowledge of food, beverage, service and brand standards., • Develop product education programmes that enhance guest engagement and commercial performance., • Collaborate with culinary, beverage and operational leaders to create training content for new menu launches and product innovations., • Maintain up-to-date training resources that reflect evolving concepts, menus and service standards., • Champion excellence in guest experience by embedding product knowledge and storytelling into learning programmes., • Ensure brand standards are consistently understood and executed across all venues., • Support the development of specialist knowledge programmes for leadership, wine, cocktails, culinary and guest experience disciplines., • Lead pre-opening training for new venue openings., • Maintain knowledge of new technology and applications that can enhance and support content and delivery. Process: • Develop and maintain group training frameworks, standards and competency assessments., • Create and manage learning systems, training calendars and compliance tracking processes., • Standardise training materials and delivery methods across all brands while respecting brand-specific requirements., • Implement robust evaluation and feedback mechanisms to continuously improve learning effectiveness., • Ensure compliance training is completed and maintained across all departments., • Work closely with operational leaders to identify training needs through performance reviews, audits and business analysis., • Establish clear measurement and reporting processes for learning outcomes and development activity., • Support operational excellence by embedding best practices into all training programmes., • Maintain business wide communication via our internal communication platform. Promotion: • Position learning and development as a key driver of career growth and business success across the Group., • Promote internal progression opportunities and celebrate development achievements., • Support employer branding initiatives by showcasing learning and career development opportunities., • Collaborate with marketing and people teams to communicate learning successes and talent stories., • Develop recognition programmes that reward learning, performance and professional growth., • Act as an ambassador for the Group's values, culture and leadership expectations., • Support the attraction and retention of top hospitality talent through a market-leading development offering., • Partner with external providers and co-ordinate brand led training. Key Skills • Proven experience in a Learning & Development, Training or Talent Development leadership role within hospitality, leisure or luxury service environments., • Strong understanding of restaurant operations and guest experience standards., • Experience designing and delivering leadership, management and operational training programmes., • Excellent facilitation, coaching and stakeholder management skills., • Demonstrated ability to influence senior leaders and drive cultural change., • Strong project management and organisational capabilities., • Experience with learning management systems and digital learning platforms., • Data-driven approach with the ability to measure and demonstrate learning impact., • Passion for developing people and creating exceptional hospitality experiences. General: • Ensure all employees are complying with the personal grooming policy during visits, feeding back concerns to the site management, ops and people teams., • Communicate all issues relating to the business to the relevant people., • Undertake projects as requested by key stakeholders., • To be aspirational within the team – leading by example and maintaining company standards, ensuring these are a natural skill in your day-to-day role.

    Easy apply
  • Area Sales Manager North West / North
    Area Sales Manager North West / North
    21 hours ago
    Full-time
    Manchester

    AREA SALES MANAGER - NORTHERN CLUSTER Is selling in your DNA? Have you got a knack for unearthing leads and turning them into loyal customers? Do you thrive on building and nurturing relationships? You’d be at the sales-helm of our Northern region cluster of Locke properties based in Manchester/Liverpool, as we combine stabilising open properties with launching new buildings across the region. Reporting to the Senior Director Sales - UK, you’ll take ownership of key pre-opening planning as well as ongoing sales activity, using your local knowledge and networking prowess to develop profitable, sustainable business. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Developing and executing a local sales plan for each of the properties within the North cluster Owning a high-activity sales pipeline, including consistent outbound prospecting (cold calls, emails, face-to-face meetings) to meet KPIs Driving a structured volume of weekly sales activity, including minimum call, meeting and proposal targets Managing key clients, conducting reviews to identify opportunities and executing development plans to maximise revenue Actively assisting with B2B sales, managing key local accounts and liaising with the central sales team to engage with key central accounts Ensuring databases are kept up to date Staying in-the-know with Locke business developments across all locations Reporting to key stakeholders on sales activity Networking at events, exhibitions and conferences to grow strong relationships Hosting fam trips, property showcases, sales presentations and events Taking part in training when needed THE FIRE YOU CARRY Innate customer service skills No-nonsense commercial awareness Brain built for problem solving Drive to hit and exceed stretching sales KPIs Comfort working in a high-accountability, target-led sales environment Resilience and stamina to maintain consistent outbound activity Competitive, self-motivated and disciplined in managing activity levels Impeccable planning and organisation Next-level communication Competence in Word, PowerPoint and Excel for sales presentations and reporting YOUR PROVEN TRACK 4+ years’ experience in hotel, serviced apartment, or relocation housing sales, ideally across multiple markets. Experience managing client portfolios with annual revenues of £3m+. Demonstrable understanding of Locke’s business and brand Proven experience succeeding in a high-KPI sales role with clear expectations around calls, meetings and pipeline Local knowledge and contacts in the North region Hospitality sales and account management experience in the North WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Restaurant Manager
    Restaurant Manager
    1 day ago
    £12.75–£14 hourly
    Full-time
    Manchester

    Position Overview The Head of Operations is a senior leadership role responsible for overseeing, managing, and optimising all operational aspects of the Company. This role ensures the smooth running of the business from pre‑launch through day‑to‑day operations, driving efficiency, consistency, and growth. The Head of Operations will work closely with the founders and management team to build strong operational foundations and deliver an exceptional customer experience. Key Responsibilities Operational Leadership • Oversee all operational activities of the business, ensuring efficiency, quality, and compliance., • Develop, implement, and continuously improve operational systems, processes, and procedures., • Lead operational planning for business launch and ongoing growth. Project & Launch Management • Manage end‑to‑end project timelines for restaurant setup, launch preparation, and expansion activities., • Coordinate with internal teams and external partners to ensure all operational milestones are achieved. Supplier & Procurement Management • Source, evaluate, and negotiate with suppliers for food, equipment, and services., • Build strong supplier relationships and ensure consistent supply chain performance., • Monitor cost control, quality standards, and delivery reliability. Staffing & HR Operations • Lead recruitment for all operational roles, including kitchen, front‑of‑house, and support staff., • Oversee staff onboarding, training, scheduling, and performance management., • Ensure compliance with UK employment law, health & safety regulations, and company policies. Daily Operational Management • Manage day‑to‑day restaurant operations to ensure smooth service delivery., • Monitor operational KPIs including labour cost, food cost, customer satisfaction, and productivity., • Identify operational issues and implement effective solutions promptly. Business Growth & Strategy • Support strategic planning for future branches, catering services, or brand expansion., • Analyse operational performance and recommend improvements to enhance profitability and efficiency., • Undertake any additional reasonable duties required for the successful operation and growth of the Company. Employment Terms (to be detailed in the employment contract) Upon commencement of trading, the Head of Operations will be employed under a separate employment contract outlining: • Working hours, • Salary and benefits, • Holiday entitlement, • Notice period, • Disciplinary and grievance procedures, • Pension obligations, • All other applicable employment terms in accordance with UK employment law Candidate Requirements Essential • Proven experience in restaurant operations management (multi‑site or single‑site)., • Strong leadership, organisational, and communication skills., • Experience in supplier management, recruitment, and operational planning., • Ability to build systems, processes, and teams from the ground up., • Strong understanding of UK hospitality regulations and compliance. Desirable • Experience in Middle Eastern / Arabic cuisine or culturally‑specific restaurant operations., • Pre‑opening or launch experience., • Project management experience.

    No experience
    Easy apply
  • Junior Compliance Auditor (Non Financial)
    Junior Compliance Auditor (Non Financial)
    19 days ago
    £34000 yearly
    Full-time
    Manchester

    Summary An exciting opportunity has opened up for an addition to our Compliance and Security Team. We are looking for an energetic and self-motivated individual who possesses the highest levels of integrity and resilience. The ideal candidate will have experience within the security industry and have an understanding of processes used to monitor and ensure compliance, ideally auditing, however extensive training will be provided. You will be able to illustrate that you can work efficiently and effectively on your own with the ability to adapt where required to support in investigations as and when needed by the Compliance and Security Manager. The role will involve the completion of bespoke in house audits using an iPad whilst in the field to ensure compliance by our franchises. This position offers the right candidate the opportunity to plan their defined monthly work load allowing flexibility to manage their own hours independently. The successful candidate will have access to a company car and will be expected to travel to attend sites and be willing to stay overnight away from home. For this reason, the applicant must hold a full clean driving licence. Role and Responsibilities: • Whilst supported by a professional management team, the successful applicant will be working alone for long periods with autonomy to plan and deliver a prescribed number of audit assignments on a monthly basis in accordance with the Audit Plan., • Make suitable recommendations to address risks or control weaknesses identified. Highlight and assess alternatives that might yield further improved efficiency or additional cost savings., • Ensure that audits are completed to the required standard in line with appropriate and relevant methodologies and requirements., • Ensure that audits are delivered on time., • Support the Compliance and Security Manager in meeting demands of the business. Key Attributes: • IT proficient, • Proactive, • Self-motivated, • Professional, • Level headed with the ability to handle difficult situations and or people, • Independent and adaptable, • Good administration skills, • Must be well organised with excellent attention to detail, • Excellent communicator on all levels, • Flexibility – able to easily adapt to a changing environment, • Able and prepared to work away from home with overnight stays., • Holding a full driving licence and is prepared to travel throughout the North of England, • Willingness to undergo training in our auditing system and our business processes Essential Experience: • Experience of prioritising, managing and delivering own workload, working with minimal supervision., • Ability to work with flexibility to meet competing deadlines., • Ability to communicate clearly and concisely with all levels of management, both orally and in writing., • Proficiency in the use of Word and Excel packages, • Possession of excellent inter-personal skills and an ability to ensure professional standards are maintained at all times., • Able to develop close working relationships and communicate effectively with a culturally diverse franchise network., • Maintain the highest levels of integrity and resilience with strict independence from all non-audit operational staff. Desired Experience: • Experience in working in a field-based role, • Demonstrated knowledge of audit procedures – however full training will be given., • Familiar with franchise networks – however full training will be given., • Knowledge of the car wash industry – however full training will be given., • Understanding of Modern Slavery issues

    No experience
    Easy apply
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