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At BrightOrder, we power the fleets that keep the world moving. Our EMDECS platform and connected hardware solutions help operators run smarter, safer, and more profitably. As we scale across international markets, retention and customer growth are mission-critical. This role is not about maintaining accounts. It’s about protecting recurring revenue, strengthening relationships, and turning risk into opportunity. We’re looking for a high-energy, commercially minded Customer Success & Retention Specialist who thrives in conversations that matter. You will own renewals, manage cancellation conversations, proactively engage at-risk customers, and ensure we consistently deliver measurable value. If you remain composed under pressure, don’t shy away from difficult discussions, and see churn as a challenge to solve — this role is for you. • Manage renewals from 90 days pre-expiry through to signature, • Lead renewal conversations with confidence and commercial clarity, • Execute save strategies for at-risk accounts, • Reduce churn through structured, proactive engagement, • Conduct regular outbound health-check and renewal calls, • Handle inbound support and cancellation calls professionally, • Identify upsell and expansion opportunities, • Build trusted relationships across customer accounts, • Take ownership of issues end-to-end — no open loops, • Collaborate with Product, QA, and Development teams via HubSpot and Jira, • Monitor customer health scores and KPIs, • Identify churn signals early, • Use AI tools (ChatGPT, HubSpot AI, Copilot, Fin.AI) to improve communication, reporting, and efficiency, • Retention Impact – You consistently achieve renewal and retention targets, • Outreach Discipline – You maintain strong proactive call cadence, • Save Performance – You successfully recover cancellation requests and rebuild trust, • Customer Confidence – Customers feel heard, supported, and valued, • Operational Excellence – Your processes are structured, organised, and measurable, • 3–5 years’ experience in Customer Success, Account Management, or SaaS retention roles, • Proven experience leading renewal and cancellation conversations, • Strong commercial instinct and confidence discussing contracts, pricing, and value, • High emotional intelligence and resilience under pressure, • Excellent time management in a fast-paced environment, • Fluency in English (additional European languages an advantage), • Experience with HubSpot, Jira, or similar CRM tools, • Practical use of AI tools to improve productivity and communication, • Self-starter mindset in a fully remote environment We value ownership, accountability, and clarity. We don’t avoid hard conversations. We solve them. We move quickly, stay organised, and support each other. If you’re reading this and thinking, “I want responsibility and measurable impact,” keep going. • 100% Remote - Work from anywhere in the UK, • Competitive salary: £35,000–£45,000 GBP, • Performance-linked compensation tied to renewal KPIs, • Growth culture - Mentorship and internal mobility, • Access to cutting-edge AI tools, • Private healthcare contribution, • Pension contribution, • Generous annual leave plus bank holidays If this sounds like you, don’t just apply, show us why. Tell us why you thrive in high-accountability environments and how you approach renewals, retention, and difficult conversations. At BrightOrder, we don’t hire passengers, we hire builders who protect revenue and raise the bar.

Chainguard is the trusted source for open source. By delivering hardened, secure, and production-ready builds of all the open source software engineers and AI agents rely on, Chainguard helps organizations build faster, stay compliant, and eliminate risk. Our customers include Fortune 500 enterprises and global industry leaders, including Anduril, Canva, Fortinet, Hewlett Packard Enterprise, OpenAI, Snap Inc., and Snowflake. Chainguard is venture-backed by leading investors, including Amplify, IVP, Kleiner Perkins, Lightspeed Venture Partners, Mantis VC, Redpoint Ventures, Sequoia Capital, and Spark Capital. The role, in a nutshell: The Manager of Customer Success Management (CSM) will report to the Director of Customer Success, working collaboratively to achieve company goals and advance customer success initiatives across the Enterprise segments. As a leader within the Customer Success organization, this role will partner closely with cross-functional teams to support and scale the CSM function. The ideal candidate brings strong people management skills, experience operating in high-volume, scaled customer environments, and a focus on driving efficient, data-informed customer engagement, retention, and growth strategies. What you’ll do: Leadership and People Management: • Build, lead, and mentor a team of CSMs supporting Enterprise customers, • Foster a collaborative, high-performance, and customer-centric culture, • Provide coaching, performance management, and career development support, • Drive accountability through clear goals, metrics, and regular feedback Segment Strategy and Execution: • Partner with Customer Success and cross-functional leaders to define segment-specific strategies, • Execute programs tailored to Enterprise customer needs, • Design and operationalize engagement models, • Ensure consistency in customer journeys while adapting for segment nuances Customer Management: • Maintain visibility into adoption, health scores, and engagement metrics across the portfolio, • Guide the team in identifying churn risks and expansion opportunities, • Drive proactive outreach and intervention based on data insights, • Support account reviews and leverage segment-level insights to improve outcomes Client Engagement and Advocacy: • Ensure strong stakeholder relationships across Enterprise accounts, • Deliver consistent value through interactions, • Capture and synthesize customer feedback to inform internal teams, • Act as the voice of the customer to influence product and go-to-market strategy Retention and Growth: • Collaborate with Sales, Product, and Marketing to drive adoption and expansion, • Support renewal strategies and improve retention outcomes across segments, • Leverage data to contribute to accurate forecasting and pipeline visibility, • Identify and scale growth opportunities within the Enterprise base Operational Excellence: • Implement and refine processes that enable scale and efficiency, • Improve team productivity through tooling, automation, and best practices, • Standardize workflows and reporting for consistency and visibility, • Monitor industry trends and evolve engagement strategies accordingly What we're looking for: • 4+ years of experience in Customer Success, Technical Account Management, or related fields, • Prior people management experience with a track record of developing high-performing teams, • Experience supporting Enterprise or high-ARR customer segments, • Experience with high-touch customer success models, • Background in Cybersecurity, DevOps, or a related technical domain preferred, • Strong operational mindset with experience building or optimizing processes, • Proven ability to drive retention and growth in a metrics-driven environment, • Excellent communication and interpersonal skills across diverse audiences, • Bachelor’s degree in a relevant field; advanced degree preferred, • Currently located in the United Kingdom Compensation: up to £150,000 base salary + bonus (depending on experience) If your experience is close but doesn’t fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring “Guardians'' with unique backgrounds, perspectives, and experiences. We live and breathe our company values: • We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better., • We have a bias for intentional action — We prioritize, plan, try things, and fail fast., • We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey., • We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions. A few of the benefits we offer: • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs., • Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)., • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck., • ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset., • 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year. If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in technology and are focused on hiring "Chainguardians" with unique backgrounds, perspectives, and experiences. Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with _. ©2026 Chainguard. All Rights Reserved.

VP, Customer & Solutions About iProov iProov provides science-based biometric solutions that enable the world’s most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Chief Revenue Officer Location: WeWork HQ, Waterloo, London - Hybrid (At least once per week) Comp: Negotiable (Base) + Company Performance Bonus (20%) + Share Options + UK iProov Benefits We are looking for an experienced customer leader to build and scale our Customer Success and Solutions Engineering organisations. This role is responsible for ensuring customers achieve outstanding outcomes from our platform while equipping our commercial teams with world-class technical expertise throughout the sales cycle. You will lead two critical functions; Customer Success and Solutions Engineering, creating a seamless journey from prospect through deployment, adoption, expansion and renewal. As a member of the Revenue Leadership Team, you will help shape our customer strategy, improve operational excellence and build scalable processes that support our continued growth. How you can make an impact Within 12 months you will have: • Built a high-performing Customer Success organisation with clear operating rhythms., • Improved customer adoption and health metrics., • Increased Gross and Net Revenue Retention., • Established a scalable Solutions Engineering function with consistent global standards., • Improved technical win rates and proof of concept success., • Created stronger alignment across Sales, Product, Customer Success and Engineering., • Developed future leaders within both organisations. What we would like to see from you Customer Success • Build and lead a high-performing Customer Success organisation., • Define the customer lifecycle from onboarding through renewal., • Drive customer adoption, value realisation and long-term success., • Develop customer health scoring and success planning., • Improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)., • Build executive sponsorship programmes with strategic customers., • Develop customer advocacy, references and case studies. Solutions Engineering • Lead and develop the global Solutions Engineering function., • Establish consistent pre-sales processes, standards and best practices., • Coach and develop technical leaders and individual contributors., • Improve demo quality, proof of concept execution and technical win rates., • Ensure strong alignment between Sales, Product and Engineering. Leadership & Operations • Build a scalable operating model across Customer Success and Solutions Engineering., • Define KPIs, reporting and operational dashboards., • Partner closely with Product to ensure customer feedback influences roadmap decisions., • Collaborate with Sales leadership to improve handovers and customer experience., • Build career paths, coaching frameworks and succession plans across both teams. Experience • 10+ years in enterprise SaaS., • Experience leading Customer Success organisations., • Experience managing or partnering closely with Solutions Engineering teams., • Proven track record of improving customer retention and expansion., • Experience building teams, processes and operating models., • Comfortable engaging with executive stakeholders, including CIOs, CISOs and CTOs. Benefits • 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service), • Growth Shares allocated after passing probation (6 months of service), • Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme, • Nursery Sacrifice Scheme, • Work Overseas Perk - Work globally for up to 2 weeks, • Life Assurance, • SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family, • Benefit from personalized 1:1 career coaching with our in-house Occupational Psychologist, • Award winning L&D platform with personal allocated training budgets, • Enhanced paid family leave, • Pension - 5% employee, 3% employer, • Flexible hybrid working environment, • Free Barista Coffee/Tea, biscuits with fruit in the WeWork office, • Free access to WeWork discounts and free online well-being sessions, • Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: • Private Health cover including Dental, Optical, and Audiology, • 50% off monthly gym memberships, • Apple watches significantly discounted based member vitality status, • Half price trainers with Runners Need, • Weekly rewards – Free coffee with Café Nero, • Monthly rewards – Free Cinema ticket, • Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status, • Amazon prime free months based on activity, • Up to 25% cashback at Waitrose when buying healthy foods, • 75% off stays at Champneys Health Spas, • Allen Carr’s £299 no smoking programme for free, • Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace, • Discounts on Weight Watchers, • 50%-80% off Comprehensive Private Health screenings Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We’re a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We’re committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to careers@iproov.com

The Customer Success Lead focuses on both the strategic management of the account (20%) and concentrates on the tactical operations (80%) by working with the operations team to provide optimal services to the account. The CSL must be able to work effectively and efficiently with both the internal support team and external clients. The CSL acts as the liaison and primary contact for the operations team and escalates any issues to the Customer Success Manager (CSM) as necessary. Assist the CSM with building client relationships within the client enterprise including business development, identifying additional service opportunities and continuous process improvement. What you will do here: Program Management • Lead Planner / Meeting Owner on events or programs of significance to the customer’s business, • Create/Revise program budgets to ensure M&IW forecast is attained, • Track client and individual program budgets to ensure M&IW forecast is attained, • Meet with key stakeholders to review time spent on projects, • Running client audits with M&IW Controller, • Alert meeting owner of any anticipated account/program budget variances, • Identify financial opportunities in post program billing, • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity, • Ensure on-going client satisfaction surveys, analyze data, and implement continuous improvement processes, • Responsible for document accuracy of operations team, • Responsible for final reconciliation accuracy and timeliness from planners, • Build pro-active relationships with high volume client meeting owners, • Lead various internal departments toward desired outcomes as specified in Service Level Agreement, • Plan meetings/events for the account as needed Account Management • Project Management with a consultative approach, • Responsible to implement the KPI/SLA Program for the Account, • Responsible for the strategic relationship for multiple decision makers, • Accountability for accuracy and timeliness of final reconciliation from planners, • Train planners on specific account processes, • Analyze/Improve operational systems and processes, • Develop and update all account forms and processes to meet client expectations, • Analyze/review time spent on projects vs. management fees for the account, • Qualify new meetings (as backup to the SAM), • Register new meetings into Cvent (as backup to the SAM), • Issue resolution with the meeting owners and escalation from the planners (as backup to the SAM), • Participate in program operations turnovers, program briefings, and program debriefings to ensure account continuity (as backup to the SAM), • Ensure on-going client satisfaction surveys, data integrity in Lanyon, and implement continuous improvement processes (as backup to the SAM), • Assist accounting in follow-up on past due invoices (as backup to the SAM), • Participate in applicable company and industry activities and events Business Development Responsibilities • Identify opportunities for new or expanded service offerings (including opportunities for M&IW strategic partners), • Up sell additional M&IW service opportunities, • Network with decision makers/management as appropriate, • Develop and maintain strong and highly ethical customer relationships, • Gain knowledge of competitors’ strengths and weaknesses Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Lead role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: • Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements., • Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties., • Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member., • Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials., • Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown., • Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays., • Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers., • Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead., • Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. What we expect: Details of these areas are shared during interviews and monthly reviews: • Cultural Excellence, • Role Expectations, • Emotional Intelligence What you will bring: • A minimum of four years of experience in the travel industry, specifically in managing meetings/events, • Knowledge of virtual and hybrid event options, • Experience with managing the lifecycle of a program, including final reconciliation, • Knowledge of Cvent preferred, • Must be able to travel 35% of the time, including Internationally, • Proximity to client headquarters office preferred, • Experience working in a virtual office environment, • Proven excellent oral and written communication skills in both internal and client-facing environments, • Demonstrated track record of successfully managing multiple projects simultaneously, • Ability to deliver creative outputs in a constricted timeline while maximizing available resources, • Able to provide clear, concise, effective, and professional communications with clients, peers, vendors, and department managers, • Wide range of computer skills:, • Proficient in Word, Excel, and Internet/social media, • Database management programs (proficient in Lanyon and Cvent), • Outlook (email and scheduling) What we provide: • Competitive salary, • Paid holidays, • Pension Scheme, • Accrued personal time off for vacation and sick leave, • Laptop, additional monitor, and mobile phone, • Global Giveback program for volunteer service, • Remote Office / Work from home Who we are: Meetings & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553 _ M&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions.

Head of UK Customer Delivery About Lyrebird Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference-led growth. Clinicians rely on the product in environments where errors are costly and time is scarce. Everything we build is grounded in earning trust, reducing cognitive load and delivering durable impact at scale. Commercial traction is accelerating across the NHS. Exceptional implementation is not a downstream support function. It is our primary growth engine. The Role This role owns customer delivery across the entire UK. You will build, lead and scale the UK delivery engine from the ground up, defining the national delivery standards and operating model that regional leads execute against. Every trust must have an exceptional experience. Every rollout should be reference worthy, and every clinician interaction must reinforce trust in the product. This is a foundational leadership role with executive backing to enforce standards and build the function properly. You will franchise our delivery model into the UK, establish the systems that define excellence, and create a delivery engine capable of scaling across a national health system. The engine you build must strengthen with scale, delivering an increasingly exceptional experience as we expand to 50, 100 and ultimately every NHS trust. • Own every UK implementation end to end, from signature to scaled adoption, • Design and operationalise the UK delivery model, • Define governance, reporting frameworks and escalation structures, • Build and lead a high performance implementation function, • Establish customer engagement standards across demos, training, go live and support, • Ensure every rollout is structured, measurable and reference worthy, • Operationalise high fidelity adoption visibility across trusts, departments and clinicians, • Partner closely with Commercial to ensure pilots convert into long term wins, • Significant experience leading large scale NHS deployments supplier side, • Experience running 10+ concurrent trust rollouts, • Proven record of building greenfield delivery functions into scalable operations, • Deep quantitative orientation with the ability to build early warning systems and adoption dashboards, • Strong understanding of NHS politics, procurement and stakeholder dynamics, • History of successful deployments recognised as reference accounts, • Direct, precise communication style, • High ownership mindset and operational disciplineWhy This Role Matters In the NHS, the best pipeline builder is a well run implementation. Exceptional delivery creates reference accounts, and reference accounts drive sustained momentum across the NHS. This role defines that engine for the UK. The standard set here will shape how Lyrebird scales nationally and influence what NHS trusts expect from us as a partner. For the right leader, this is an opportunity to define how a category defining healthcare company scales across a national health system. At Lyrebird, we don’t just write code — we help shape the future of the human experience. If you want to pioneer, to create, and to see your work touch lives directly, we’d love to hear from you. We’re building a team that reflects the diversity of the people who’ll benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you’re from an underrepresented background in tech, we especially encourage you to apply — even if you don’t meet every single requirement.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

£50,000-£55,000 + £5,000 Car Allowance / Company Car + Package – Thames Water Region – Infrastructure / Water – ID:11628 Do you want a role where you can influence environmental performance, support operational teams, and help deliver major infrastructure projects? Principal People are working with a leading infrastructure contractor to recruit a Health and Safety Advisor to support projects across the Thames Water framework. This is a hybrid role with regular travel across the region, working closely with operational and project teams on a range of live infrastructure and environmental projects. This position will support the Framework HS&E Manager in delivering environmental excellence across the framework. You will play a key role in implementing environmental strategy, ensuring compliance with environmental legislation and management systems, and driving continuous improvement across project delivery. The role is relationship‑led and requires someone who is visible on site, confident engaging with teams, and able to influence behaviours while promoting a positive environmental culture across the business. Joining a well‑established contractor with a strong pipeline of secured work gives you the opportunity to develop your career within one of the UK’s leading infrastructure and water sector businesses. • Salary up to £55,000, • Company Car / £5,000 Car Allowance + Mileage, • Variable Pension Scheme up to 13%, • 28 Days Annual Leave + Bank Holidays (With option to buy more), • Private Medical (With option to add family), • CPD, Development & Progression Support, • Long‑term secured work within the UK water and infrastructure sector, • Supporting the delivery of the environmental strategy across the framework., • Providing practical environmental advice and support to operational and site teams., • Reviewing high‑risk method statements, risk assessments and environmental documentation., • Conducting site inspections, environmental reviews and audits., • Supporting environmental compliance across all project stages., • Investigating environmental incidents and non‑conformities, identifying root causes and supporting corrective actions., • Monitoring environmental performance through KPIs and supporting continuous improvement initiatives., • Delivering environmental briefings, training and best practice guidance., • Supporting supply chain onboarding and ongoing environmental performance monitoring., • Building strong relationships with clients, contractors and regulatory stakeholders., • Environmental Qualification or related Degree Level Qualifications, • ISEP Practitioner membership or working towards would be advantageous, • Experience within construction, infrastructure, utilities or water sectors, • Strong understanding of environmental legislation, management systems and risk management, • Confident communicator with the ability to engage operational teams and stakeholders This is a strong opportunity for someone who wants to join a well‑established contractor and play a visible role across major infrastructure projects with long‑term career development opportunities. If this sounds of interest, apply today #J-18808-Ljbffr

Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations. The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers. What you will be doing Leisure Centre Operations • Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings., • You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday - Sunday., • Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required., • Supervise the leisure retail shop, including sales, inventory control and daily reconciliation., • Cover lifeguard shifts where there are gaps to ensure ongoing operations., • Support the Operations & Duty Manager to ensure the rota is proactively staffed each week., • Ensure accurate and timely recording of staff attendance and absence data each shift., • Support new leisure staff inductions and training requirements., • Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development., • Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team., • Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule., • Ensure the reporting of accidents, incidents and near misses are done in a timely manner., • Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team., • Actively promote London Youth's policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships., • Manage resources to the highest standards and act as a custodian of best practice., • You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity., • Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences. Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues. Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships., • Experience in the use of CoursePro, or similar leisure bookings management system., • Experience in the use of Deputy, or similar employee scheduling, timesheet software system., • Experience managing external suppliers to support delivery of essentials services., • Experience operating a pool plant room, and associated KPI management., • Current RLSS NPLQ (National Pool Lifeguard Qualification) - Essential, • Pool Plant Operator Certificate - Highly Advantageous, • Swimming Teacher Qualification (Swim England or STA), • First Aid at Work certificate, • NVQ in Leisure or Operations Management, or similar, • RLSS NPLQ Trainer, • Customer-centric mindset with exceptional customer service skills., • Able to quickly establish rapport and build effective relationships across a range of personas., • Composed demeanour, able to keep calm under pressure and solve problems when they arise., • Articulate communicator with a confident telephone manner and excellent written skills., • Collaborative team player with a willingness to work effectively with others., • Self-motivated with a positive attitude, growth mindset and keen willingness to develop., • Able to work independently, demonstrating proactivity and initiative., • Impeccable work ethic and a flexible approach to work., • Good organizational skills, able to effectively prioritise workload., • Analytical thinker with meticulous attention to detail., • Absolute discretion and ability to maintain confidentiality., • Passionate about leisure and sport opportunities to support health and wellbeing outcomes., • Passionate and demonstrably committed to improving the lives of children and young people., • Absolute commitment to London Youth's principles of equality, diversity and inclusion., • Ambitious, • Collaborative, • Inclusive, • Accountable, • 39 days of annual leave (31 days + 8 bank holidays)., • Health Care Cash Plan to help cover your healthcare essentials., • Free access for you and your family to the Employee Assistance Programme., • Free onsite parking., • Branded quality uniform provided., • Free access to the 'Headspace' wellbeing app., • Free access to the Charity Mentoring Network, as a mentee or mentor., • Free tea and coffee available in the 'Tea & Coffee Bar'., • Free meals provided whilst on duty when the kitchen is serving young people in residence., • Magnificent location on an historic estate surrounded by nature., • You'll be working with a fantastic team of passionate colleagues across London Youth., • An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve., • Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed., • You will be making a difference to the lives of young people! #J-18808-Ljbffr

This placement offers a unique opportunity to work at the intersection of data quality, systems access management, operational reporting, and governance, supporting multiple business‑critical processes while developing hands‑on experience with industry‑standard digital tools (Excel, SharePoint

Experis is partnering with a leading organisation in the Retail / Healthcare sector to recruit a Business Transformation Manager in Manchester.Hybrid working, competitive salary plus bonus and benefits, to lead a portfolio of strategic change initiatives aimed at improving efficiency, reducing costs

As our Operational Excellence and Transformation Lead, you’ll deliver the transformation agenda across our Demand to Delivery function, driving operational excellence, continuous improvement and business change that delivers measurable results. Experience managing operational excellence, transform

For the right person, the role could provide a platform into broader Operational Excellence or operational leadership positions. SITE OPERATIONAL EXCELLENCE LEAD - LEAN & CONTINUOUS IMPROVEMENT. We are looking for a high-energy, hands-on Lean leader to drive Operational Excellence across our site.

As our Operational Excellence and Transformation Lead, you'll deliver the transformation agenda across our Demand to Delivery function, driving operational excellence, continuous improvement and business change that delivers measurable results. Supportive culture and career development opportunities

Be at the forefront of operational excellence for reinsurance pricing. In addition, you will implement and oversee operational aspects of reinsurance treaties, including collateral and administration arrangements and reporting solutions. With strong communication and interpersonal skills, the succes

As the Regional Operational Excellence Lead, you’ll join a world leader in platinum group metals with over 200 years of history. As a the Regional Operational Excellence Lead, you will help drive our goals by:. Developing and delivering a regional Operational Excellence roadmap aligned to business

Salutem Care and Education is seeking a Registered Manager to oversee services, ensuring safe, person-centred support and compliant operations across our local group.You will supervise Deputy Managers, Team Leaders, and Senior Support Workers, manage budgets, deploy staff, and drive continuous impro

B&S Group is seeking a high-energy, hands-on Site Operational Excellence Lead to drive Lean and Continuous Improvement across the site.

Passionate about continuous improvement and operational excellence. Exposure to operational excellence, facilities management and health & safety. Career progression opportunities into Operational Excellence, Facilities or Health & Safety leadership roles.

A PE backed, mid-market, services business requires an interim Operational Excellence Lead / Strategy Consultant to undertake the following critical position. Diagnose operational bottlenecks, control gaps and failure points using data, stakeholder interviews, etc. Background in top‑tier managemen

Optimisation Consultant / Operational Excellence. Join to apply for the Optimisation Consultant / Operational Excellence role at Oliver James.

A PE-backed services company in the United Kingdom is hiring an Operational Excellence Lead / Strategy Consultant. You will analyze and improve operational processes, focusing on customer onboarding, product installation, and invoicing. This contract position requires analytical skills and the abili

Leading and developing a team of Operational Excellence specialists while embedding a culture of continuous improvement. Proven experience leading Operational Excellence, Continuous Improvement or Operations Transformation. As the Regional Operational Excellence Lead,.

Care Team Leader - Full time or part time Eggleton House Care Home- Tring, HP23 4EU Day shifts - 8am to 8:15 pm + alternate weekends Pay - £15.Please note this role is not available for sponsorship and we can't offer less than 22 hours a week* Are you a passionate and caring individual looking f

Experience delivering operational excellence or continuous improvement initiatives with measurable business results. Regional Operational Excellence Specialist, you'll join a world leader in platinum group metals with over 200 years of history. Regional Operational Excellence Specialist, you will he

Package Description: Are you an experienced care professional ready for your next step? Looking for a rewarding role where you can truly make a difference and support others to thrive? Join the Agincare family as a Care Team Leader at The Croft Care Home, where your leadership, compassion and experi

Support operational excellence and factory improvement programmes. Committed to continuous improvement and food safety excellence. Ensure completion and verification of pre-operational hygiene inspections.

When registering to this job board you will be redirected to the online application form.Please ensure that this is completed in full in order that your application can be reviewed.Are you an experienced care professional with an NVQ Level 3 in Health & Social Care looking to take the next step in y

Our client is a fast-growing chemical distributor that recognises delivering value begins with its people.By placing employee development at the core of its strategy, the organisation empowers its teams to grow, innovate, and excel in their roles.Alongside this, a strong focus on employee wellbeing

For your safety and the safety of others, you must be able to understand and follow Health & Safety briefings and operational instructions.

Strategic Translation: You will lead in-depth workshops to translate operational shop-floor needs into end-to-end (E2E) Supply Chain and Demand processes - Governance*: Act as a content authority within our Multi-Functional Teams (MFTs), ensuring all SAP developments align with our "Fit-to-Standar

Job Description:* SECURITY CLEARANCE: You will be subject to BPSS and Export Control checks (including a criminal record check).LOCATION: Filton TYPE: Full time WHAT'S IN IT FOR YOU - Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car l

For your safety and the safety of others, you must be able to understand and follow Health & Safety briefings and operational instructions. In fact, 87% of our salaried roles are filled by internal colleagues, meaning many of our leaders and managers started in operational roles just like these.

Working with us has its perks! People are at the heart of everything we do, so we've developed a range of benefits and development opportunities: Great operational training and development Life assurance scheme Personal Development and Training opportunities - We are passionate about our growing tea

For your safety and the safety of others, you must be able to understand and follow Health & Safety briefings and operational instructions. In fact, 87% of our salaried roles are filled by internal colleagues, meaning many of our leaders and managers started in operational roles just like these.

You will work closely with the Co-operative Group, utilising their branding and operational systems to maintain the standards expected of a leading convenience retailer.

Job Title: Mechanical Team Leader Location: Rochester – Onsite (We may be able to offer a relocation package for this role) Salary: Up to £65,000 per annum Who we are: Join BAE Systems and you'll be part of something bigger.As a valued member of our global colleague network, you'll bring your uni

You will be making day to day operational decisions to ensure that the Councils operational and service delivery requirements are achieved. Salary: up to 36,403 per annum Refuse & Recycling Team Leader (HGV Refuse Driver) 80 hours per fortnight Permanent post Up to 36,403 per annum About the team We

Provide regular updates to senior management on the status of projects, operational performance, and security compliance.

FM Search & Select Ltd in Warrington is seeking a Contracts Manager for Engineering Operations to oversee the day-to-day delivery of the engineering function, including the Labour Department Helpdesk and resource planning.The ideal candidate will have electrical engineering grounding, plus superviso