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* * SALARY: Up to £42,600 pa dependent on experience LOCATION: Milton Keynes HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role. HOURS / CONTRACT TYPE: Multiple fixed term contracts available, full time 35 hours per week & part time 32 hours per week CLOSING DATE: 06/03/2026 We reserve the right to close the advert earlier If we receive a high volume of applications. We’re looking for a Customer Resolutions Team Manager to lead and develop a team within our Customer Resolutions function, making sure we deliver outstanding service to our customers—even when things go wrong. This is a role where your decisions genuinely change customer outcomes and shape how we’re seen as a business. In this high‑impact role, you’ll coach and support your team to perform at their best, embed empathy throughout the complaints journey, and drive continuous improvement to deliver fair, consistent, high‑quality resolutions that align with our mission and values. You’ll take ownership of monitoring complaint volumes and progress, ensuring we meet all regulatory timescales and deliver outcomes that meet the standards set by the FCA, FOS, TCF, and Vulnerable Customer guidance. What you’ll be doing: • Overseeing and allocating team and individual caseloads, ensuring effective engagement with FOS and legal partners., • Managing complex, high‑risk, high‑profile, and CEO complaint escalations., • Ensuring fair, evidence‑based and proportionate customer outcomes within authority limits., • Supporting balanced decisions that consider customer circumstances, inconvenience and distress., • Negotiating resolutions with the Volkswagen Brand CSC and Retailer Network to achieve best‑possible outcomes., • Managing relationships with senior internal and external stakeholders, including legal teams and the FOS., • Overseeing diagnostic and triage processes to prioritise and route complaints effectively., • Leading team performance, addressing underperformance and developing high performers., • Conducting quality assurance to ensure FCA compliance and consistently high‑quality customer experiences., • Delivering regular coaching and 1:1s to drive performance improvement., • Ensuring accurate case logging to support root‑cause analysis and regulatory reporting., • Ensuring appropriate support for all customer types, including vulnerable customers., • Acting as a TCF Champion and point of escalation, embedding TCF outcomes across the team., • Supporting team engagement with VWFS culture and long‑term strategic goals. Our Customer Resolutions team sits within the Customer Operations department, and our purpose is to transform moments of customer distress into genuine delight. We’re passionate about delivering fair, thoughtful, and timely outcomes, and we’re looking for someone who shares this commitment. Essential experience & skills: • Strong PC literacy, including confident use of Microsoft Office., • Excellent written and verbal communication skills., • Proven ability to manage and influence stakeholder expectations., • Confident in handling customers and colleagues at all levels., • Strong organisational skills with the ability to prioritise and meet deadlines under pressure., • Solid understanding of TCF, FCA, FOS and Vulnerable Customer requirements., • Experience working in a complaint's environment (Financial Services preferred)., • Demonstrated experience in people management., • Skilled in complaint handling. Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance) Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution. Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance. OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member. Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers , access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions). Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover , so you can select the benefits that matter to you. We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work. * * * Why join VWFS UK? You’ll have the opportunity to make a difference by helping us to achieve our mission. Our mission is straight forward; we want to be 'The Key to Mobility'. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team. This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role.

As a Franchise Performance Coach, you’ll support a portfolio of franchisees, acting as their trusted business partner and performance advisor. Franchisee Coaching & Performance. A proven ability to coach leaders and improve business performance.

A leading consultancy firm is seeking a Supercoach Sales Trainer to enhance the performance of their telesales team. The position requires strong communication skills and a proven track record in coaching within a call center environment.

A premier coaching firm in London is seeking a dedicated Performance Coach to instruct clients, conduct health assessments, and maintain client engagement. The ideal candidate will have at least two years of coaching experience and a degree in Kinesiology or Sports Science.

A global data solutions provider in the UK is looking for a Senior Performance Consultant to enhance the performance of their global sales organization. This role involves coaching, skill development, and designing tailored learning experiences. The ideal candidate should have a successful backgroun

UK s leading FE sports academies is seeking a dynamic coach to join our outstanding Netball Performance Programme. Coach and support the Netball Performance Programme. Netball Performance Programme Coach Ref: WC1211.

A leading mental health platform in the UK seeks a Wellbeing Coach to provide remote coaching sessions.

The Performance Coach role involves supporting employees to achieve their best performance through coaching and development strategies. If you are passionate about helping individuals achieve their potential and thrive in a performance-driven environment, we encourage you to apply for this exciting

This role involves designing and delivering sales training programs while providing one-on-one coaching to enhance team performance. A market-leading HR Consultancy is looking for an experienced Sales Coach based in Hinckley. The ideal candidate should have a proven B2B sales background, experience

As a Performance Coach you will work closely with all frontline Employment Advisors to identify and offer performance improvement support through various one to one and group coaching and mentoring interventions to assist frontline staff to achieve set performance targets. Our Performance Coach will

A leading educational institution in the UK is seeking a Male Rugby Academy Pathway Coach (Backs and Attack) to lead coaching efforts and support player development at Hartpury. The role involves delivering coaching for BUCS teams, planning performance programmes, and collaborating with staff to opt

A prominent educational institution in the United Kingdom is seeking a passionate Netball Performance Programme Coach. This role involves coaching young athletes, contributing to a high-quality sports academy experience, and supporting students in balancing their academic achievements with sporting

A fitness recruitment agency is seeking a Franchise Performance Coach to support franchisees in the United Kingdom. This role involves building strong relationships, coaching for improved business performance, and ensuring brand compliance.

A further education institution in the United Kingdom seeks an inspiring Netball Performance Programme Coach to enhance the sporting experience for young athletes. The role involves leading the coaching program, fostering player development, and working in an environment recognized for its excellenc

A leading recruitment firm is seeking a Performance Coach to drive employee growth and enhance performance through coaching and development strategies. The role involves conducting coaching sessions, analysing performance data, and collaborating with managers to improve outcomes. The ideal candidate

Responsibilities include assessing training needs, delivering sessions, and providing ongoing coaching.

You'll conduct goal-oriented coaching sessions remotely, helping clients achieve their wellbeing and performance goals. A leading mental wellbeing platform is looking for a Wellbeing Coach to support clients facing challenges like stress and low mood. This is a freelance position, focusing on buildi

Present to and collaborate with the medical and coaching departments regarding player loading, screening, performance testing, and growth and maturation. The Junior Performance Coach oversees the pitch-based athletic development of players in the YDP and FP. You will also contribute to the wider per

A professional services group in the UK is seeking a Sales Induction & Performance Trainer to enhance the performance of telesales teams. The ideal candidate has significant experience in a high-energy call center and strong coaching abilities. This role is vital for shaping team performance and mai

A community sports organization is seeking a dedicated Head Badminton Coach to lead their junior programme. The ideal candidate will have coaching experience, strong communication skills, and relevant qualifications.

A mental wellbeing platform is seeking a Wellbeing Coach to support clients facing challenges such as stress and low mood. The role involves delivering remote sessions aimed at improving clients' wellbeing and performance. Candidates should be fluent in Romanian and hold relevant qualifications in p

As a Franchise Performance Coach, you’ll support a portfolio of franchisees, acting as their trusted business partner and performance advisor. Franchisee Coaching & Performance. A proven ability to coach leaders and improve business performance.

Design and facilitate leadership programmes to strengthen Channel Sales Manager and Team Lead capability across coaching, performance leadership and team engagement. As our UK sales organisation continues to scale, we are looking for a Sales Enablement & Training Lead to elevate the performance, cap

A prominent recruitment agency is seeking a Franchise Performance Coach in Greater London. This field-based role involves coaching and supporting franchisees to improve profitability and operational excellence.

A leading performance improvement organization in Greater London is seeking a Performance Coach to support frontline Employment Advisors. You will deliver coaching and mentoring interventions aimed at improving performance. Ideal candidates should have experience in various coaching formats and stro

A leading strength and performance training brand in London seeks a talented Coach and/or Senior Coach to enhance a results-driven, community-led environment.

A leading technology transformation partner in Greater London is seeking an Agile Coach to develop scrum principles and lead a high-performing technology team.

Performance Coach page is loaded## Performance Coachlocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: 26-77Job Summary:We are seeking a dedicated and passionate Performance Coach to join the Exos team. As a Performance Coach your responsibili

A leading UK retailer is seeking an Area Manager to lead and coach Store Management teams in Oxford.

A leading soccer academy in the United Kingdom is seeking a Strength & Conditioning Coach to enhance player fitness and performance using best practices. The role involves collaborating with technical staff and managing performance programs, ensuring player safety and compliance.

The ideal candidate has a proven sales leadership track record, is a supportive coach, and utilizes data for performance management. This role involves coaching a sales team in the field to build effective habits and achieve ambitious targets. A leading environmental services provider in the United

The role involves coaching, motivating, and developing the team to consistently meet sales targets in a fast-paced environment. Essential experience includes proven leadership in telesales, a strong background in outbound sales, and excellent coaching skills.

Working closely with the Performance Director, the Women’s Head Coach and coaching team, the Physical Performance Coach will be responsible for the physical development and physical performance of players and injury prevention to maximise player availability. Oxfordshire Cricket: Women’s Physica

A growing Sales Transformation and Training Company in London is seeking a Sales Performance Coach to enhance the performance of sales teams through effective training and engagement.

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

Social Support Worker REF: HSCP/ 80348.Salary: Grade 5 £32,294 - £34,185 .I

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

Early Learning Support Worker (Supply).Renfrewshire Council are looking to recruit enthusiastic and caring early learning support workers for our general supply pool.Appointable candidates will be required to work on a temporary basis covering short or long-term requirements within early learning an

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Join Ocado Logistics where

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Join Ocado Logistics where

Early Morning Delivery Drivers Needed!.Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Join News Team Group, a fast-growing company delivering newspapers and magazines to homes and businesses across th

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Join Ocado Logistics where

Hours: Waking nights (4 on / 4 off).Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our night support workers are a part of enabling our young people xwzovoh to get their childhood back and create pathw

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week?.Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Join Ocado Logistics where

Tardis Environmental UK Ltd are a well-established portable toilet and tanker hire business that operate a large fleet of HGV and LGV vehicles across various locations situated throughout the UK.We hire temporary waste and water solutions from 1000ltr waste and water storage tanks up to 30.Want to m