Product marketing manager jobs in United Kingdom - Page 2

A leading London Market Insurance company are looking to hire 2 x roles: 1 x Guidewire PolicyCenter Functional Architect 1 x Gudiewire ClaimCenter Functional Architect Both roles will be hired on a permanent basis in London (Hybrid working). The Guidewire Functional Architect will play a key role in designing and implementing Guidewire PolicyCenter & ClaimCenter InsuranceSuite application to the new Cloud version. You will focus on the functional side of the project — understanding and translating insurance processes into Guidewire configurations and solutions. Core Responsibilities: - Work with business stakeholders to gather and interpret requirements. - Translate business processes into functional specifications and system behaviour. - Design Guidewire workflows, UI screens, product models, and business rules. - Collaborate with technical architects and developers to ensure the solution is technically feasible and aligns with the business vision. - Conduct gap analysis and identify areas for configuration vs. customization. - Lead or support functional testing, UAT, and production rollout activities. Required Skills and Experience: Functional Skills: - Strong understanding of P&C insurance processes - Deep familiarity with Guidewire PolicyCenter or ClaimCenter product configuration. - Experience writing functional specs and use cases. - Business process mapping and gap analysis. Technical Acumen: - Understanding of Guidewire Data Model and GOSU (helpful for collaboration). - Knowledge of integration approaches (e.g., APIs, messaging, web services). - Functional specifications and configuration designs. - UI/UX mockups or workflow diagrams. - Test case definitions and support during QA/UAT. - Change requests & impact assessments Soft Skills: - Excellent communication and stakeholder management. - Ability to bridge the gap between business and technical teams. - Leadership and facilitation skills. Salary: £80,000 to £100,000 per annum Please apply now.

Full job description Job Summary We are seeking a creative and detail-oriented Graphic Designer to join our dynamic team, who can design posters (skin care design , vitmains, medical products etc) and convert them to html or svg template. The ideal candidate will possess a strong understanding of digital design principles and be proficient in various design software. This role involves creating visually appealing graphics for a range of projects, including marketing materials, websites, and social media content. The Graphic Designer will collaborate closely with other team members to ensure that all designs align with our brand identity and meet client expectations. Duties Ability to convert the design to template or svg template. Develop innovative graphic designs for digital platforms, including websites and social media,posters . Create engaging visual content using tools such as Adobe Illustrator, and CorelDraw. Collaborate with marketing and content teams to produce cohesive designs that enhance brand messaging. Utilise InVision for prototyping and presenting design concepts to stakeholders. Manage design projects from concept through to completion while adhering to deadlines. Maintain an organised library of design assets and files within content management systems like WordPress. Stay updated on industry trends and best practices in graphic design and digital media. Conduct photography sessions as needed for promotional materials. Skills Proficiency in Adobe Illustrator, CorelDraw, , and Sketch is essential. Experience with digital design principles and best practices. Familiarity with content management systems such as WordPress is advantageous. Strong photography skills to support visual content creation. Excellent communication skills to articulate design concepts effectively. Ability to work collaboratively in a team environment while managing multiple projects simultaneously. A keen eye for detail and a passion for creating high-quality designs. If you are an innovative thinker with a flair for creativity and a commitment to excellence in graphic design, we would love to hear from you. Join us in bringing ideas to life through compelling visuals! Job Type: Full-Time Pay: £31,000.00-£32,000.00 per year Expected hours: 40 per week Schedule: Monday to Friday Education: Bachelor's (preferred) Experience: Graphic design: 2 years (preferred) Work Location: In person

Who we are: Alfa Care Homes are focused on making our care homes not just luxury places for our residents to live, but also wonderful places for our team members to work. Because we believe that our residents deserve the very best care we can offer, we are committed to finding exceptional, caring individuals who want to join our team. Your role will be based in Ealing /London which is well under construction and set to open in may 2025, as a result we are recruiting for key positions to ensure the smooth opening of the home. We will ensure that every team member is offered the opportunity to develop their skills and to progress if desired. We believe that caring, compassionate people can find a rewarding career in helping others and that it is our duty to help and encourage them to do so. The Role: We are currently recruiting a General Manager for Ealing, to take overall responsibility and manage all aspects in the day-to-day running of the home. You will promote a caring environment which provides Residents with a high standard of specialised personal care, meeting individual needs and ensuring everyone is treated with respect and dignity, and rights to privacy, independence and choice are met. You will supervise, monitor and evaluate the care delivered to Resident's, checking that legal requirements are met along with the highest standard as expected within the Care Home. Key Responsibilities · To manage the day-to-day running of all aspects of the home including; the standards and quality of care, recruitment and training issues, communication with the team, the premises of the Care Home and financial matters. · To recognise and assess individuals’ needs, involving relevant professional agencies and relatives where needed, in order to formulate personalised care plans for each individual. · To provide the highest level of personal care and attention to Residents, following individual care plans carefully and ensuring all contact is polite, friendly, warm and supportive. · Responsible for understanding and complying with statutory and legal requirements relevant throughout the home. · Follow residents’ individual care plans, to administer medication to Residents as prescribed, accurately maintaining appropriate records for both. Responsible for ordering, checking in and stock control of Residents’ prescribed medication and maintaining systems to ensure effective stock management of all products. · To be an active and encouraging Manager, establish and maintain effective means of communication and good relationships with all stakeholders both internal and external. · Responsible for the recruitment of suitable team members, effective inductions and CIS standards take place, training needs for the team are identified and met. To carry out regular supervisions, assessments, lead team meetings, ensuring the Care Home is a friendly and supportive environment. · Responsible for organisation of the team including; arranging rotas, ensuring adequate team members are employed, managing team absence. · Responsible for controlling and monitoring the budget and expenditure of the Home, preparing monthly cash flow reports for the Directors and accurately recording all financial information. · To support residents with their personal financial arrangements, maintaining confidentiality of all information. · Responsible for the marketing, promotion and sales of the Home. · To deal with all prospective Residents including; providing relevant information and guided tours, assessing new Residents and negotiating appropriate fees. To welcome new Residents, complete appropriate records and paperwork and ensure adequate arrangements are made for every Resident. Essential Skills: · Ability to control and manage budgets and accounts · Knowledge of the principles of sales and marketing · Skilled in the recruitment, selection and retention of staff · Committed to a structured approach to training and development of staff · Understanding of the Health & Social Care Act and Health & Safety legislation · Leadership qualities, enthusiasm along with influencing and motivational skills · Excellent interpersonal skills · Professional, confident and warm personality · Have a caring disposition, reliable and punctual Desirable Skills: · Understanding of Chard's local authority · Experience with regulatory bodies · Knowledge of Person Centred Software (PCS) We are looking for individuals who have a passion for care (first and foremost) and those who are keen to be the best in the sector. You will work as part of a dynamic care team, ensuring the home adheres to the necessary requirements and procedures at all times. Hours of work: Your hours of work will be 09.00 – 17.00, Monday to Friday with an element of flexibility as and when required. This will equate to 40 hours per week in total. This is a varied and rewarding role that will no doubt provide you with a feeling of job satisfaction. If you are seeking an exciting opportunity with a forward-thinking organisation, then this could be the job for you! We will offer: · A PERMANENT contract of employment · A COMPETITIVE rate of pay · NVQ level 5 qualification · FULLY FUNDED enhanced DBS check · A job with PURPOSE and SATISFACTION · Refer a friend BONUS scheme · FULLY FUNDED Blue Light Card · PAY DAY Breakfast · FREE Meal on Shift Experience: · Care home: 5 year (preferred) · Management: 2 year (preferred) Job Types: Full-time, Permanent Pay: £60,000.00-£75,000.00 per year Benefits: Company events Company pension Discounted or free food Referral programme Store discount Schedule: Day shift Monday to Friday Ability to commute Ealing TA20 1BE: reliably commute or plan to relocate before starting work (required) Application question(s): Do you now, or will you in the future, require Visa Sponsorship? Experience: Management: 2 years (preferred) Care home: 5 years (preferred) Language: Professional English (required) Licence/Certification: Driving Licence (required) Work authorisation: United Kingdom (required) Work Location: In person Application deadline: 25/04/2025 Reference ID: GG GM Expected start date: 05/05/2025

You are in command! A leader with strong organisational skills who can prioritise, delegate and maintain staff focus, ef9iciency and productivity in fast-paced operations. Drive and maintain speci9ied operational, hygiene standards whilst complying with all legal requirements. Achieving budget targets for food cost and labour cost whilst always delivering high food quality. Responsibilities Meet the speci9ied food quality and speed of service standards as measured by established performance ratings such as customer feedback. Improve food quality and service delivery based on business and business reporting. Consider and positively impact the health and wellbeing of colleagues and team members. Proactively inform the Head of Operations of under performers and high achievers within the kitchen team. Ensure that the kitchen team meet company standards of food quality and spec adherence. Recognise future leaders of the business and to in their development. Maximise team performance through managing, engaging and coaching team members and to be responsible for this in the absence of the Head Chef. Be accountable for decision-making in the kitchen during shift and when mot through delegation and strong leadership. To strive for positive resolutions of issues arising in the restaurant and ensure the relevant people are kept informed. Keep colleagues and team members well informed of relevant updates from your Operations Manager and Head Of9ice. Minimise any misunderstandings by ensuring that all messages are communicated clearly and are understood by guests and colleagues. Ensure the delivery of budgeted GP whilst meeting company standards of food quality when managing the shift. Keep kitchen costs within budget (i.e. labour costs, energy costs and disposables costs). Prevent theft through being diligent and by applying company security standards and measures. Responsible for completing daily due diligence records when on shift. Continuously improve the kitchen’s operating standards. Order stock when required in line with set par levels. Actively communicate any issues arising with suppliers to the Head of Operations Ensure that any damaged, dangerous, or faulty equipment and 9ittings are communicated to the Manager on Duty (Mikkeller) Ensure that the kitchen is fully prepared, maintained and closed down in line with company standards. Ensure that food is prepared following all operational, hygiene and health & safety standards requirements. Ensure kitchen stock de9icit is at a minimum by being responsible for the security of food stock whilst on duty, recording wastage, regular stock rotation and putting away deliveries once checked off. Ensure that kitchen equipment is used and maintained in line with operating standards.

Location: Remote About Us: Designa Lace is an innovative startup on a mission to revolutionize the footwear industry with our groundbreaking range of fully customizable shoelaces. We empower individuals to express their unique style and personality through their footwear, offering unparalleled options for personalization. As we prepare to launch our exciting product line, we are seeking a passionate and creative Social Media/Content Manager to join our team and help us build our brand presence. Role Overview: As our Social Media/Content Manager, you will play a vital role in shaping our online identity and engaging with our target audience. This is an incredible opportunity to gain hands-on experience in social media management, content creation, and brand marketing in a dynamic startup environment. This position is ideal for someone looking to grow their portfolio and make a meaningful impact in a burgeoning brand. ** Key Responsibilities:** - Develop and execute a strategic social media plan to increase brand awareness and engagement across all platforms (Instagram, Facebook, TikTok, etc.). - Create eye-catching and relevant content, including graphics, videos, and written posts that resonate with our audience. - Manage and curate social media accounts, responding to comments and messages professionally and promptly - Collaborate with the team to brainstorm and implement creative campaigns that showcase our customizable shoelace designs. - Analyze social media metrics to gauge the effectiveness of campaigns and adjust strategies as needed. - Stay updated on social media trends and competitor activities to ensure Designa Lace remains at the forefront of the industry. Qualifications: - Strong passion for fashion, footwear, and innovative products. - Familiarity with social media platforms and content creation tools (e.g., Canva, Adobe Creative Suite). - Excellent written and verbal communication skills. - Creative mindset with a keen eye for aesthetics and detail. - Ability to work independently and collaboratively in a fast-paced environment. - Previous experience in social media management or content creation is a plus, but not required. ** What You’ll Gain:** - Hands-on experience in social media management and content creation for an exciting new brand. - Opportunity to enhance your portfolio with unique projects and campaigns. - Networking opportunities with industry professionals and fellow creatives. - A chance to be part of a forward-thinking startup and contribute to its growth. Commitment: Initial commitment of approximately 10 – 20 hours per week. The role will be non-paying for the first 2 months. How to Apply: If you’re excited to help shape the future of footwear and build your skills in a vibrant start-up environment, we’d love to hear from you! Please send your CV outlining your interest and any relevant experience. Join us at Designa Lace and be a catalyst for change in the footwear industry!

MOTIF Overview: MOTIF Inc is a global marketing agency specializing in Marketing, Design, and Media services. We help brands around the world connect with their audiences through compelling storytelling, innovative design, and data-driven marketing solutions. Our team of industry experts delivers tailored content and campaigns that drive growth, build brand equity, and create meaningful engagement across digital and traditional platforms. Whether launching new products, rebranding, or scaling global reach, we partner with clients to turn creative ideas into powerful results. What You Will Do: We are looking for a results-driven Marketing & Sales Intern to work with the CEO on planning and execution of marketing strategies while actively identifying and driving sales opportunities. The hybrid role combines creativity with commercial acumen, making it ideal for someone who enjoys both strategy and getting hands-on with closing deals. · Sales Execution: Generate and qualify leads through digital platforms and email marketing, alongside supporting sales presentations and proposals. · Client Relationship Management: Maintain the CRM system, ensuring timely tracking and communication with clients, prospects and leads. · Collaboration with Content: Work with media and content teams to support idea generation, develop promotional/sales materials to improve sales outreach and conversion · Reporting & Analytics: Monitor campaign and sales performance in coordination with the CEO and Marketing Lead, sharing insights and opportunities with the team · Support Revenue Growth: Identify and close sales opportunities with the CEO, whilst continuing to nurture client relationships. What You Will Bring: · Positive and proactive mindset, with prior sales experience · Understanding of marketing strategies and funnels · Excellent written and verbal communicational skills · Ability to solution and problem-solve What You Will Receive: · Experience of working at a growing full-service Marketing Agency · Ability to work remotely and directly with the client · Paid lunch and travel allowances · Commission on new client wins Employment Term: 6 months initially, with scope to go full-time

Job Position: Retail Assistant at Gifts N Dat Location: Hackney, Chatsworth Road, London  @ Gifts N Dat About Us: Gifts N Dat is an exciting new boutique opening soon in Hackney, Chatsworth Road, offering an array of unique and delightful gifts that cater to every occasion. We pride ourselves on delivering exceptional customer experiences and a warm shopping environment. Role Overview: We are looking for a friendly and enthusiastic Retail Assistant to join our team at Gifts N Dat. As a vital member of our boutique shop, you will assist in providing customers with excellent service, ensuring the shop is visually appealing, and handling day-to-day retail tasks. Key Responsibilities: - Greet and assist customers with product inquiries - Maintain a clean, organized, and aesthetically pleasing shop environment. - Handle register operations and transactions efficiently. - Provide exceptional customer service and ensure customer satisfaction. - Support inventory management, including stock replenishment and product displays. Skills and Requirements: - Previous retail experience is preferred. - Strong communication and interpersonal skills. - Enthusiastic and friendly demeanor. - Knowledgeable in social media and marketing is a plus. - Ability to multitask and manage time effectively. Why Join Us? - Be part of a passionate and dynamic team. - Collaborate in a supportive work environment. - Opportunity to contribute creative ideas for marketing and social media. If you are passionate about retail and thrive in a boutique small setting, we would love to hear from you! Please apply by sending your CV and a cover letter. We look forward to welcoming exceptional talent to the Gifts N Dat family!

Job Type: Part-time/ Full time (Flexible Hours) Expected hours: Part-time/ Full time Pay: £12.21 Per Hour Additional pay: Commission per enrolled student and bonus on reaching target. We welcome applicants with no prior experience. However, we will prioritize applications from Ukrainian, Romanian, Italian, and East European nationals. Previous recruitment experience is a plus. Job Overview: We are seeking talented officers to join our marketing team in London/ Manchester/ Leicester/ Birmingham/Bradford and other cities. The ideal candidate will have passion for student recruitment, posting adverts in social media platforms, marketing and sales. Remote work: Birmingham, Manchester, Leicester and Bradford. Duties:- Recruit students for our partnered institutions through online and offline marketing. Understand our product and service and consult with students. Support our students and admin team. Create advertisement and post into social media. Reach your target. Skill required Communication, Negotiation, Recruitment, consultancy, marketing and social media posts. - Strong/moderate communication skills to engage with candidates effectively - Experience in social media management for recruitment purposes and lead generation.

Club Manager – ARC Club Stratford Full-time | 40 hours per week | Monday to Friday, some weekend work on occasion Salary: £35,000 p.a. About ARC Club ARC Club is a neighbourhood coworking space designed for the future of flexible work. We offer a welcoming, high-quality environment that supports both individuals and local communities. Founded in 2020, ARC is female-led, impact-driven, and on a mission to grow to 50 locations in 5 years. ARC Club's Mission + Values ARC’s mission is to scale a popular neighbourhood amenity that brings people together to nurture belonging and contribute to sustainable, local growth. Our core values that guide everything we do: Quality: ARC is a place of excellence, designed for purpose. Inclusion: ARC is where everyone belongs, a friendly face in our neighbourhood. Sustainable Growth: ARC is careful with resources in order to create long-term value. The Role As Club Manager, you’ll lead the day-to-day running of our brand-new Stratford club. You’ll be responsible for delivering a brilliant member experience, managing a high-performing team, and driving membership and commercial growth. We’re looking for someone who leads from the front—someone ready to take full ownership of the space, make it their own, and bring the ARC experience to life. You’ll motivate and inspire your team to hit sales targets, maximise member satisfaction, and create a vibrant, productive club environment. This is your opportunity to shape the club, build a strong local community, and play a key role in ARC’s growth. This is a full-time role based in our new Stratford location. What You’ll Do Club Operations & Member Experience Oversee smooth daily operations and uphold ARC’s high standards Be the face of the club—warm, professional, and solutions-focused Maintain cleanliness, safety, and presentation throughout the space Respond to member feedback and ensure an excellent experience Be responsible for health + safety compliance and monitor member satisfaction Business & Commercial Performance Deliver on membership, venue hire, and café sales targets Track and improve key metrics (NPS 60+, retention, referrals) Minimise member debt and manage financial performance Identify ways to improve operations and drive growth Member Platform & Account Management Manage OfficeRnD for member accounts, invoicing, and comms Ensure accuracy and follow-up on overdue payments Train your team on the membership platform and maintain up-to-date info Café Operations Manage café operations, stock, and service (barista training provided) Ensure high hygiene and service standards Community & Membership Growth Build relationships with members, partners, and the local community Lead tours, events, and marketing efforts to grow the club Use Hubspot to track leads and support member acquisition Leadership & Team Management Recruit, train, and manage a motivated team Set clear expectations and lead by example Foster a positive culture and ensure strong performance What We’re Looking For All the below experience and skills are desirable but the most important quality is reliability and a willingness to learn, so if you are enthusiastic and want to work for a values led company, please apply regardless of whether you have the below experience or skills. Experience (desirable not essential) Background in hospitality, coworking, or service industries Team leadership experience Familiarity with platforms like OfficeRnD and Hubspot Café/barista experience a plus Skills & Traits Organised and able to manage multiple priorities with confidence and focus Strong and clear communicator with a problem-solving mindset A strong independent leader, with a willingness to learn A collaborative team player who listens to feedback but thrives independently Ambitious to progress as the company scales, proactive, and growth-minded What We Offer Perks & Benefits 28 days holiday (incl. bank holidays) Paid birthday off Friends/family day Office closure between Christmas & New Year 4-week sabbatical after 5 years Free ARC membership for a friend/family member Free use of space outside working hours BHSF health & wellbeing cashback plan Enrolment into the People’s Pension Culture Supportive team and space to grow Real opportunity to shape ARC’s future Autonomy to drive local impact Please note that shortlisting for interviews will begin the week commencing 28th April 2025, and we will not be in touch before this time.

Position: Business Development Executive Type: Full-Time Salary: GBP 39,000 – 45,000 per annum About Us: Established in December 2017 and headquartered in the United Kingdom, MACROWILL PLASTIC ENGINEERING (UK) LTD is a trusted distributor of temporary protective films and substrates. We specialise in providing high-performance surface protection solutions tailored to the needs of the construction, automotive, electronics, and manufacturing industries. With a strong focus on quality and customer satisfaction, we continue to refine our product offerings and services to meet the evolving demands of the industrial market. We are expanding our team and are seeking a dynamic Business Development Executive to drive our business growth . Key Responsibilities: -Developed and implemented international business strategies for the plastic extrusion industry, with a focus on PE/PVC protective films and profile products. -Built and maintained long-term relationships with corporate clients, manufacturers, and trade partners across Asia and Europe. -Represented the company at international trade fairs and industry exhibitions, delivering product presentations and expanding brand awareness. -Conducted in-depth market research and collaborated with government bodies such as UKTI, CBBC, and MIDAS for investment and market insights. -Oversaw team development, training, and performance management across international teams. -Led sales and negotiation with global clients including German, Austrian, Italian, and British extrusion machinery and materials companies. -Delivered custom industrial solutions to clients, ensuring product quality, compliance, and timely delivery across logistics chains. Requirements: -Proven experience (10+ years) in international business development or sales within the plastic extrusion, industrial materials, or packaging sectors. -Strong understanding of PE/PVC protective films, extrusion lines, and surface protection product applications. -Demonstrated ability to lead business expansion initiatives, manage key accounts, and build lasting B2B relationships. -Excellent communication, negotiation, and interpersonal skills; capable of working with both local and international teams.

Job Title: Business Development Manager – Digital Wealth & Emerging Markets Location: London, United Kingdom Division: Wealth Management & Property Consultancy Reporting to: Director of Strategic Growth | UK & International Markets Type: Full-Time | Senior Level Role Overview: We are seeking a commercially astute and growth-oriented Business Development Manager to support the expansion of our UK and international wealth management client base. This position places particular emphasis on engaging high-net-worth (HNW) and ultra-high-net-worth (UHNW) individuals from the South Asian and African diaspora. Bridging traditional wealth advisory with digital finance innovation, this is a unique opportunity for an experienced professional to help shape our presence in emerging markets and drive the evolution of our client offering. Key Responsibilities: Client Acquisition & Relationship Management Identify and engage prospective clients with cross-border financial interests. Build and maintain long-term relationships with HNW/UHNW individuals, particularly within diaspora communities in the UK and abroad. Market Development & Strategic Growth • Develop and implement growth strategies tailored to target markets, with a focus on key diaspora hubs. • Collaborate with senior leadership to ensure business development efforts align with wider company goals. Digital Wealth Strategy Contribution • Support the integration of digital wealth solutions, including tokenised products and blockchain-enabled investment vehicles. • Partner with internal teams to align go-to-market strategies with evolving digital asset trends. Partnership & Channel Expansion • Establish and maintain strategic partnerships, referral networks, and channel alliances to enhance market reach in both conventional and digital asset spheres. Candidate Profile: Experience & Background 10+ years in financial advisory or private wealth management Demonstrated success in developing business across international markets Strong cultural and market understanding of South Asian and African diaspora communities Education & Certifications Certified Financial Advisor (CFA) – CISI, UK (required) Diploma in Wealth Management or equivalent (preferred) Desirable Attributes Solid grasp of both traditional finance and digital asset ecosystems Entrepreneurial spirit with a strategic, solutions-focused approach Excellent interpersonal and stakeholder engagement skills Familiarity with regulatory frameworks across the UK, EU, and international jurisdictions Comfortable working across both in-person and digital-first environments

Role: Outbound Sales Representative Salary: £30-35k basic OTE £40-45k Location: West Park, Leeds, office based Job Overview My client is seeking a motivated and enthusiastic Outbound Sales Representative to join their busy team in their offices in West Park, Leeds. In this role, you will be responsible for reaching out to potential clients, promoting our products, and converting leads into sales. The ideal candidate will possess excellent communication skills, have a strong background in sales and be proficient in using sales software. This position is key for driving our business growth and enhancing existing customer relationships. About the Company My client is an established independent pet food manufacturer with a range of natural and high-quality pet foods and supplements supplying independent pet shops and pet food retailers across the UK. They are a highly successful business and this role has become available through their continued growth, including the addition of recently acquired brands to their range of products. My client offers a very friendly place to work with a strong team spirit. It is also extremely ambitious and they have made it very clear there is a real opportunity for career development for the right candidate. Responsibilities • Conduct outbound calls to prospective clients to introduce our products and services. • Effectively communicate the benefits of our offerings to potential customers. • Utilise our CRM system to manage leads and track sales activities. • Maintain accurate records of customer interactions and follow up on leads in a timely manner. • Collaborate with the sales team to develop strategies for increasing market penetration. • Provide exceptional customer service by addressing inquiries and resolving issues promptly. • Participate in telemarketing campaigns to generate new business opportunities. • Stay informed about industry trends and competitor activities to effectively position our products. Requirements • Proven experience in a sales role in outbound sales and telemarketing, preferably in the retail fmcg sector. • Strong communication skills with the ability to engage with a diverse clientele. • Proficiency in using sales software to manage customer relationships effectively. • Excellent organisational skills with attention to detail and the ability to multitask in a fast-paced environment. • A proactive approach to problem-solving and the ability to work independently as well as part of a team. • A passion for sales and a drive to meet or exceed targets while maintaining high standards of customer service. Please note due to their location and lack of public transport, owning a car to get to and from work as well as occasional client visits is preferable. If you are ready to take your sales career to the next level and make a significant impact within our company, we encourage you to apply for this exciting opportunity!

E-commerce Customer Service Manager – Key Duties 1. Policy & Procedure Development 2. Designs platform-specific policies (e.g., Amazon/Ebay/TikTok Shop returns, refunds, seller-buyer disputes). 3. Implements automated workflows (e.g., chatbots, responses) for common issues like order tracking, cancellations, and returns. 4. Ensures compliance with marketplace rules (e.g., Amazon’s A-to-Z Guarantee, eBay Money Back Guarantee). 5. Team Coordination & Supervision 6. Manages remote or hybrid support teams handling emails, live chat, and social media inquiries. 7. Monitors KPIs (response time, resolution rate, CSAT) to meet marketplace performance standards. 8. Trains agents on e-commerce tools (e.g., Shopify, Zendesk, Seller Central). 9. Customer Feedback & Escalation Handling 10. Analyzes negative reviews, chargebacks, and disputes to identify trends (e.g., late shipments, counterfeit claims). 11. Works with logistics, sellers, and marketplace reps to resolve high-priority cases (e.g., lost packages, counterfeit claims). 12. Uses sentiment analysis tools to track customer satisfaction trends. 13. Cross-Functional Service Improvements 14. Collaborates with Supply Chain to reduce delivery delays (e.g., coordinating with 3PLs). 15. Advises Product Listings Team on fixing misleading descriptions or images causing returns. 16. Shares insights with Marketing to adjust promotions that lead to unrealistic customer expectations. 17. Help & Advisory Services 18. Optimizes self-service options (FAQs, automated refund systems). 19. Coordinates 24/7 multilingual support for global marketplaces. 20. Implements post-purchase engagement (e.g., follow-up emails, review solicitation). E-commerce Specific Skills ✔ Platform Expertise – Knows Amazon Seller Central, eBay Seller Hub, or TikTok Shop policies. ✔ Tech-Savvy – Familiar with CRM tools (Gorgias, Freshdesk), order management systems, and AI chatbots. ✔ Data-Driven – Uses analytics (e.g., returns rate, NPS) to drive decisions. ✔ Crisis Management – Handles viral complaints (e.g., TikTok backlash) or mass order issues (e.g., holiday delays).

Job Summary: We are seeking a dynamic and results-driven Business Development Executive to join our e-commerce team. The ideal candidate will be responsible for driving business growth by identifying new opportunities, building strategic partnerships, and expanding our online sales channels. You will work closely with marketing, sales, and operations teams to enhance our e-commerce presence and maximize revenue. Key Responsibilities: 1. Business Growth & Strategy: Identify and pursue new business opportunities in the e-commerce space (marketplaces, D2C, B2B, etc.). Develop and implement strategies to increase sales, market share, and customer acquisition. Analyze market trends, competitor activities, and customer behavior to optimize business performance. 2. Partnership & Vendor Management: Establish and maintain relationships with key e-commerce platforms (Amazon, Flipkart, Shopify, etc.). Negotiate deals with suppliers, distributors, and third-party sellers to expand product offerings. Collaborate with digital marketing teams to drive traffic and conversions. 3. Sales & Revenue Generation: Manage and grow existing accounts while acquiring new clients. Set and achieve sales targets, KPIs, and revenue goals. Develop pricing strategies, promotions, and discounts to boost sales. 4. Operations & Process Improvement: Work with logistics and supply chain teams to ensure smooth order fulfillment. Optimize product listings, SEO, and catalog management for better visibility. Monitor inventory levels and coordinate with vendors to prevent stockouts. 5. Analytics & Reporting: Track performance metrics (conversion rates, AOV, customer retention) and generate reports. Use data-driven insights to refine business strategies. Qualifications & Skills: Bachelor’s degree in Business, Marketing, or related field. 2+ years of experience in e-commerce business development, sales, or digital marketing. Strong knowledge of Amazon Seller Central, Shopify, WooCommerce, or other e-commerce platforms. Excellent negotiation, communication, and relationship-building skills. Analytical mindset with proficiency in Google Analytics, Excel, and CRM tools. Self-motivated, target-driven, and adaptable to fast-paced environments. Preferred (Bonus Skills): Experience in marketplace management (Amazon FBA, Flipkart, eBay, etc.). Knowledge of PPC advertising, SEO, and social media marketing. Familiarity with dropshipping, affiliate marketing, or wholesale e-commerce. Benefits: Competitive salary + performance-based incentives. Flexible work options. Career growth opportunities in a rapidly expanding e-commerce business.