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Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take ownership, work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: • An annual bonus, • Pension contributions, • Access to a 24/7 virtual GP for you and your family, • Life assurance, • Income protection, • An enhanced holiday allowance of 28 days plus bank holidays, • Purchase extra holiday (up to 3 days per year), • Access to our brand new employee benefits platform offering discounts, cashback rewards, and access to more optional benefits, • Access to Grocery Aid – for free financial, personal, health and wellbeing support Key responsibilities: • Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system., • Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex issues as needed., • Take ownership of incidents and service requests, ensuring timely updates and resolution while maintaining high levels of customer service and adherence to ITSM principles., • Manage access control, onboarding and offboarding processes, and maintain a solid understanding of Active Directory., • Create and maintain support documentation, self-help guides, and training materials; deliver basic in-house training and support knowledge sharing across the team., • Ensure service delivery meets agreed KPIs and travel to remote sites when required to provide on-site support. About you We’re looking for an experienced IT Service Desk professional who thrives in a fast-paced environment and is skilled in supporting PCs, phones, operating systems, and configuration tasks. The ideal candidate will have strong troubleshooting abilities and a proven track record of delivering remote support across multiple sites. Ultimately, we encourage everyone to role model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far. Find out more about the Refresco Values here: ___ Find out more about the Refresco Values here: About Refresco: Refresco is the global independent beverage solutions provider for Global, National and Emerging brands, and retailers with production in Europe, North America, and Australia. Refresco offers an extensive range of product and packaging combinations from juices to carbonated soft drinks and mineral waters in carton, PET, Aseptic PET, cans, and glass. Refresco continuously searches for new and alternative ways to improve the quality of its products and packaging combinations in line with consumer and customer demand, environmental responsibilities, and market demand. Refresco is headquartered in Rotterdam, the Netherlands and has more than 13,500 employees. ___. Our drinks on every table. That's the Refresco vision. We’re a global business and currently produce 12 billion litres of soft drinks from 64 manufacturing plants in 12 countries and we’re only just getting started. We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading retailers. Whether it’s packed in cartons, bottles or cans, we ensure that our products are made to the highest quality standards. Our products get where they need to be when they need to get there to meet the needs of our high-profile customers. Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process.

We're recruiting on behalf of one of our clients, a leading name in the structural steelwork industry. They're looking for an experienced Site Supervisor to join their growing team, someone who can take ownership of on-site operations, support Contract Managers, and ensure every project is delivered safely, efficiently, and to the highest standards. The Role Our client's Site Supervisor will play a key role in coordinating installation, snagging, and general site works across multiple steelwork contracts. You'll oversee site teams and sub-contractors, maintaining quality, safety, and productivity on every project. Key Responsibilities: Conduct accurate site surveys and measurements, providing precise data for the design team. Carry out pre-start site visits to assess conditions, access, and working areas. Prepare and maintain RAMS, and deliver site inductions, toolbox talks, and team briefings. Manage and monitor day-to-day site activity, reporting progress and issues as required. Supervise sub-trades (e.g., painters) and assist with snagging and close-out works. Maintain detailed site records, diaries, and photographic reports. Manage labour and subcontractor resources, reviewing and signing off timesheets. Support the Contract Manager with reporting, cost control, and commercial discussions. Provide training, coaching, and mentoring to improve site performance and team development. Essential Skills Qualifications: SSSTS (minimum), Crane Supervisor (minimum), CSCS Gold Card IPAF PASMA certification Strong understanding of construction health safety Excellent knowledge of steelwork plant and equipment Competent in interpreting drawings, planning, and decision-making Strong communication, organisation, and reporting skills Basic IT literacy (Word, Excel, Email) Working Environment The role involves hands-on, outdoor work, including working at height and manual handling. While standard hours apply, some weekend or night work may be required depending on project needs. About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.