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Job Title: Systems Officer - Customer SuccessJob Reference: REQ250720Date Posted: Tue, 19 Aug 2025 00:00:00 GMTApplication Closing Date: Sun, 7 Sep 2025 00:00:00 GMTLocation: LoughboroughPackage: Administrative Services grade 4 from £26527 to £28381 per annum. Subject to annual pay award. Loughborough Sport Full time (37 hours per week) and open ended, with a shift allowance of 5% Loughborough University is the Times and Sunday Times Sports University of the Year 2025 and has a global reputation for sporting excellence. Building on this success, we’re recruiting a Systems Officer to drive the continued improvement of Loughborough Sport’s customer service. As part of the Strategic Insights & Solutions Team, this role will support the delivery of critical business functions, such as, facility hire, sports club bookings, eventmanagement, and gym membership schemes. Therefore, front and back of house experience of leisure management systems such as Legend by Xplor,Gladstone or XN are desirable but not essential. The role will be integral in setting the standards of an excellent customer service, primarily through online support, but also in face-to-face interactions insports facilities. The role will also be expected to support Loughborough Sport colleagues with any troubleshooting systems issues they face in a front of house environment. Particularly evenings and weekends, when this role will be the first point of contact on campus, as part of a rotating shift pattern (there isa shift allowance of 5%). Above all else, the role is expected to put the customer at the centre of all business activities, ensuring their needs are understood and their problems solved before they’re even aware of an issue. This is why prospective applicants must be comfortable working with new systems as much of our capacity to solve these problems lies with embracing new innovative technologies. We are looking for highly motivated and passionate team players, all playing their part to drive this ‘customer success’ mindset across the department. The Strategic Insights & Solutions Team is highly ambitious and aspires to drive collaboration, inspire innovation, and challenge thinking across the University. For more information on the role please refer to the ___ Contact for informal enquiries: Ben Daly, Solutions Manager (Bookings), Closing date for receipt of applications: 7th September 2025 Interview date: w/c 15th September 2025 Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community. As one of the country's leading universities we understand the importance of investing in our staff and their professional development. Click ___ to find out more.

Job Title: Systems Officer - Member ServicesJob Reference: REQ250738Date Posted: Tue, 19 Aug 2025 00:00:00 GMTApplication Closing Date: Sun, 28 Sep 2025 00:00:00 GMTLocation: LoughboroughPackage: Administrative Services grade 4 from £26527 to £28381 per annum. Subject to annual pay award. Loughborough Sport Full time (37 hours per week) and open ended Loughborough University is the Times and Sunday Times Sports University of the Year 2025 and has a global reputation for sporting excellence. Building on this success, we’re recruiting a new Systems Officer to drive the continued improvement of Loughborough Sport’s Membership scheme. As part of the Strategic Insights & Solutions Team, this role will support the business critical functions which enable the delivery of this commercially important programme. Therefore, back of house experience of leisure management systems such as Legend by Xplor, Gladstone or XN as well as financial management systems like Agresso are desirable but not essential. The role will be an integral part of Loughborough Sport's wider customer service function, acting as the first point of contact for any online queries relating to the membership offer. This will require demonstration of the necessary knowledge to manage general enquiries as well as effectively responding to troubleshooting requests at each point in the customer journey - from account sign up through to post-purchase utilisation of member-related services, like gym, pool, and class bookings. This will also require the necessary skill to manage customer complaints, including those which relate to penalties applied for behaviours which contravene agreed terms of use. As part of our 'customer success' mindset, putting the customer at the centre of all business activities, the role will be expected to always be searching for greater operational efficiencies in processes like fee collection and debt management. This will not only enable enhanced customer experiences but will also create capacity for further problem solving and building of customer relationships. Therefore, prospective applicants must be comfortable working with new systems and embracing innovative technologies. We are looking for a highly motivated and passionate team player, who plays their part to drive this continued improvement across the department. The Strategic Insights & Solutions Team is highly ambitious and aspires to drive collaboration, inspire innovation, and challenge thinking across the University. For more information please refer to the ___ Contact for informal enquiries: Katie Killeavy, Solutions Manager Systems Development, Closing date for receipt of applications: 28th September 2025 Interview date: w/c 6th October 2025 Loughborough University is committed to achieving equity and valuing diversity in all aspects of employment and welcomes applications from all sections of the community. As one of the country's leading universities we understand the importance of investing in our staff and their professional development. Click ___ to find out more.

Are you a strategic, commercially savvy Customer Success leader who knows how to drive growth and elevate enterprise partnerships? We’re not just transforming the way global businesses recover payments - we’re redefining what client success looks like. Senior Customer Success Manager. Plus Benef

As a Customer Success Manager, you will be involved in the following activities:. Regularly monitor customer health through metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and usage data to proactively address issues. Develop and execute customer success plans tailored

The Customer Success Manager is a crucial ambassador for our clients. Minimum of 3-5 years of experience in customer success, account management, or a similar role, preferably within the Customer Care Industry. The Customer Success team is responsible for onboarding new clients and helping them use

Proven track record in customer success, account management, or client-facing roles within B2B SaaS, climate tech, or geospatial analytics. Partner with product and engineering teams to feed back customer insights and influence the roadmap.

As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions. This role requires strong project management, customer engagement, and cybersecurity expertise to drive customer success and retention. Manage post-sales rel

Demonstrable experience in a customer success and/or customer success enablement role in enterprise software/SaaS within a global context. Experience designing and implementing successful customer success programs, methodology, and related content and coaching. Customer Success Manager (m/f/d) - Ger

The Customer Success Manager is responsible for managing a portfolio of customers within our customer success framework. Drive the creation and execution of engagement/success plans and customer scorecards. Customer Success, Account Management, or similar client-facing role, preferably in a SaaS (So

As a Portfolio Customer Success Manager, you will lead strategic customer success initiatives across a portfolio of high-value, complex customers. Our Global Customer Success Managers are a high-performing, customer-focused team. Proven experience in Customer Success, Account Management, or a relate

Customer Success Manager (German speaking), Initial 3 month contract (likely extend). Experience in software asset management, IT compliance, cybersecurity, customer success. Own a territory and manage license reviews across client customers.

Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals. The mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. In this role, you’ll be resp

The Reltio Customer Success Manager (CSM) is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. Document and review the success plan, provide guidance on the customer jou

Customer Success Manager - Real World Evidence (UK) Remote: London, UK | Northern Ireland | Portugal Apply for this role. As a Customer Success Manager - RWE, you will play a pivotal role in managing our Real World Evidence projects, responsible for client and project management, develop and present

A Customer Success Manager (CSM) is the main point of contact for clients using eDriving products, programs and services. Customer Success & Solutions Manager – EMEA. Customer Success Manager - Creator Monetization platform (Remote).

Customer Success or Account Management in a Saas, HR tech orlarge events industry.

The Senior Manager, Customer Success (Enterprise) will lead and develop a team of Customer Success Managers to ensure customer satisfaction, retention, and advocacy while embedding consistent success practices across enterprise accounts. We’re searching for a UK-based Senior Manager, Customer Succ

We're looking for a Strategic Customer Success Manager to join our growing Customer Success team, providing an opportunity to work with a wide range of our largest clients. Strategic Customer Success Manager. Reporting to the Customer Success Director, you will be responsible for managing and growin

The Customer Success Manager will be responsible for building & maintaining long-term customer relationships across a portfolio of existing accounts; this role is crucial in strengthening the relationships with the organisations most-strategic customers. Customer Success Manager Package. Customer Su

A Customer Success Manager (CSM) is the main point of contact for clients using eDriving products, programs and services. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster a

UK/I Lead Customer Success Manager, Strategic Accounts. Act as a customer advocate and focus on deep platform solutioning, by developing adoption roadmaps, identifying and removing technical and cultural adoption barriers, creating and delivering success plans with clear outcomes, aligning internal

Ensure customers realise measurable value from SAM4 by driving adoption and setting them up for success, and facilitate strong collaboration between customers and internal specialists. Customer Success Manager South UK. With a growing UK client base, you will guide customers through the value journe

Customer Success & Solutions Manager – EMEA. Customer Success Manager - Creator Monetization platform (Remote). Principal Customer Success Manager (UK-Based Remote Role).

As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Act as a trusted advisor to customers, adopting a customer-firs

This is an excellent opportunity for a German-speaking Account Manager / Customer Success professional to join a company where your expertise will directly shape customer success and business growth. Account Manager / Customer Success (German Speaking). Are you fluent in German and looking to take t

As a Customer Success Manager (CSM) at Spectro Cloud, you will play a critical role in driving customer satisfaction, retention, and growth. Proven track record of managing and growing customer relationships, with a strong focus on customer satisfaction and success. Passionate about helping customer

Work independently to build and execute customer engagement plans through clear, well-defined tactics to ensure the success of the customer and Bridewell. Be the customer voice within Bridewell, working with Bridewell teams to ensure excellent customer experience, maximising value for both Bridewell

This role is responsible for ensuring successful onboarding, driving platform adoption, and maximizing customer value and retention across the customer lifecycle. We are seeking a Senior Customer Success Manager (Sr. Develop and refine customer success best practices, tools, and playbooks to continu

Assistant Customer Success Manager. As part of their ongoing growth, they're seeking an Assistant Customer Success Manager to support technical clients, drive satisfaction, and contribute to high-value simulator solutions. Acting as the primary technical support contact for customers.

Map customer stakeholders & users to Customer Personas. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work. Ability to drive insights and adoption recommendations to customers by analyzing customer.

The role spans across business development and customer success. Gather customer feedback: Create a defined process to gather customer testimonials. Manage Existing Customers: Work with our existing customers to manage their ongoing product orders and new orders with us.

As a Strategic Customer Success Manager, you will be the trusted advisor to our most valuable enterprise technology customers, ensuring their long-term success and growth with Ably. At Ably, we are on a mission to ensure our customers' success by delivering unparalleled value through our solutions a

Get notified about new Customer Success Manager jobs in. Customer Success Manager - Agriculture & Environment (Fresh Produce). Customer Success Manager - Agriculture & Environment (Fresh Produce).

Customer Success Manager (London/UK-Based). Customer Success Manager (London/UK-Based). Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom.

The Customer Success Manager is responsible for nurturing and growing relationships with key stakeholders within a dedicated portfolio of customers. Proven work experience as a Customer Success Manager or similar role in a similar industry with a demonstratable track record of renewing and cross-sel

As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. The Customer Success Team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services SaaS platform and services. Custo

The Senior Manager, Customer Success (Enterprise) will lead and develop a team of Customer Success Managers to ensure customer satisfaction, retention, and advocacy while embedding consistent success practices across enterprise accounts. We’re searching for a UK-based Senior Manager, Customer Succ

The Technical Customer Success Manager will play a vital role in ensuring LAIIER’s innovative solutions deliver maximum value to our customers. We’re looking for an incredible Customer Success Manager from a tech background, who demonstrates both technical and commercial acumen. You’ll act as

In this role, you will report to the Manager, Customer Success. Principal Customer Success Manager (Contract). Customer Success Manager, Enterprise - EMEA - [IC2].

We’re hiring a Customer Success Manager (Level I) to support single school customers in the UK. Customer Success, Account Management, or another customer-facing role (EdTech or SaaS a plus). Escalate risks or blockers to ensure customer success.

Client Success Manager - Retail Media. We are working with one of the most innovative tech companies in Retail Media, who are looking for a Client Success Manager to join their growing London team. Work closely with Client Success Directors to nurture long-term relationships.

Customer Success Manager - SAAS GEOPOLITICAL RISK REALTIME & PREDICTION AI TECH. Customer Success Manager (London/UK-Based). Customer Success Manager (London/UK-Based).

We are seeking a Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to sh

We’re a fast-growing consultancy at the forefront of the renewable energy transition, partnering with clients across the UK to help them achieve ambitious sustainability goals.Our work spans solar, wind, energy efficiency, and decarbonisation strategies – and we're proud to help shape a cleaner,

TalentCo are partnering with a mission-led, seed-stage startup to hire their first dedicated Customer Success Manager. Be the first hire in Customer Success, building the function from the ground up and shaping best practices as they scale. Customer Success role within another SaaS startup, who has

The Enterprise Customer Success Manager (eCSM) is a relationship strategist focused on developing meaningful partnerships with our customers. Enterprise Customer Success Manager. This role will be responsible for providing exceptional customer engagement to ensure our customers are maximizing the va

We are looking for a Customer Success Manager to join our team and teach AI chatbots. We find our most successful candidates work between 5-20 hours per week, up to 40 hours.

As the Principal Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and growth of our top-tier, enterprise customers. The ideal Principal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our enterprise customers. C